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Westfield Lounge and Meeting Suites

Ariel Way, Shepherds Bush, London, W12 7GF

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Access Guide

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Getting Help and Assistance

  • There is a Hands-Free Shopping service.
  • The Hands-Free shopping service collects each of your purchases and takes them to the Hands-Free shopping desk, located on floor -2, lift lobby 1 to be collected at the end of your visit.
    This is a chargeable service.
    Registration and more information is available at any of the Guest Services desks.
  • Guest Services Associates do receive training in escorting visually impaired people.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The venue offers a quiet shopping experience.
  • Westfield London offers a Quiet Shopping experience Monday to Saturday 10.00 -11.00 and Sunday 12.00-13.00.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include ceiling track hoists, wheelchairs, motorised wheelchairs, mobility scooters and hoist slings.
  • To obtain mobility aids please contact the Shopmobility desk in lift lobby 2, car park A: level -2.
  • Wheelchair and mobility scooter hire is free. A deposit and ID are required when completing the hire agreement.
    Training is available for first-time mobility scooter users.
  • The centre offers support for visually impaired customers, and can provide customers assistances to and from your destination in Westfield.
    It is recommend to pre book this service by calling the shop mobility desk.
  • The centre supports the Hidden Disabilities Sunflower Campaign, you can pick up a free sunflower lanyard to keep from the Shopmobility Desk.
  • The centre has sensory packs that can be hired at Guest Services.
    The pack contains items such as fiddle toys, ear defenders and sunglasses to help with noise and light sensitivity and to relieve stress.

Getting Here

  • By Road View
    • Westfield London is in West London. It is signposted off the A3220 West Cross Route.
    • The centre has three car parks:

      Car Park A is the main car park and has three underground levels. It includes the Shopmobility desk and taxi lounge, on level -2 (Middle Car Park) where most of the Blue Badge bays are located. Entry to the car park is 05:00-03:00.

      Car Park B is the basement car park below John Lewis. Entry to the car park is 09:00-23:00.

      Car Park C is the roof top car park above John Lewis. Entry to the car park is 05:00-03:00.

      All car parks can be exited 24/7.

      For all car parks use sat-nav W12 7SL.

      All car parks have a height restriction of 210cm.

      Blue Badge holders are offered 4 hours free parking Monday - Friday inclusive.

      To qualify, Blue Badges must be validated at the Shopmobility desk on level -2, lift lobby 2 of Car Park A.

      The centre has a Smart Parking app which offers discounted parking rates and the ability to park without using the ticket barriers or payment machines.

      It is not currently possible to claim the 4 hours free parking for Blue Badge holders using the Smart Parking app.

  • By Bus View
  • By Train View
    • The nearest railway station is Shepherd's Bush.
    • The Shepherd’s Bush Overground Station is located at the south eastern corner of the shopping centre, opposite the Southern Interchange entrance to the Southern Terrace. This is close to The Village shopping area and House of Fraser.

      The station has direct connections to Willesden Junction, Kensington Olympia, West Brompton and Clapham Junction. Services run every 15 minutes in each direction Monday - Saturday, with 1-2 trains each hour on Sundays.

      A manual boarding ramp is used to overcome the step between the platform and the train at this station.

      Use the ticket hall entrance for step-free access by lift to both platforms.

    • For more information on Shepherd's Bush Overground Station (National Rail) please click here (opens new tab).
  • By Underground View
    • The nearest underground station is Shepherd's Bush or White City on the Central Line and Wood Lane or Shepherd's Bush Market on the Hammersmith and City Line.
    • Central Line services run east to west from Ealing Broadway to Epping via Tottenham Court Road.

      Hammersmith and City Line services run between Hammersmith and Barking via Kings Cross and Liverpool Street.

      Of the four underground stations close to the centre, only Wood Lane has step-free access by lift from platform to street.

      There is a small step (less than 50mm) between the platform and the train at this station.

      Wood Lane station is at the north western corner of the shopping centre, close to the Next store and the north mall and John Lewis.

    • For more information on step-free stations on the London Underground network please click here (opens new tab).
  • Comments View
    • Westfield London is laid out as a large rectangle with landmark stores at three corners.
    • Waitrose is at the south-east corner, close to Shepherd's Bush Bus Station, Overground and Underground stations.
    • Marks and Spencer and KidZania London are at the north east corner.
    • Next is at the north west corner, closest to White City Bus Station and White City and Wood Lane Underground Stations.
    • The south west corner of the mall is the closest to Shepherd's Bush Market Underground Station.
    • There is a central Atrium events space which connects the mall between Next and Marks and Spencer with another mall between the south west and south east corners of the venue.
    • The centre was extended in 2018 with a new mall running northwards from The Atrium to John Lewis (referred to as North Mall in this guide).

Guest Services Counter (Valet Parking and Westfield Business Lounge Reception)

  • Counter View
    • The counter is located on level -2, ahead as you enter the centre from the Valet Parking pedestrian exit from Car Park A. The desk can also be reached from lift lobby 1, level -2 then following the corridor past the Concierge desk
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a background which is patterned.
    • The lighting levels at the counter are good.
    • The height of the counter is 117cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The height of the lowered section of the counter is 86cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is not a clear knee recess beneath the low/lowered section of the counter.
    • There is not a clear list of services at the counter.
    • This desk is the reception point for customers collecting their vehicle from the Valet Parking service. It is also used as the reception for the Westfield Lounge business area and meeting suites.
    • There is not a digital wayfinders touchscreen at the counter.
    • There is not a hearing assistance system at the counter.
    • The type of flooring in this area is carpet and stone.
  • Waiting Area View
    • There is a waiting area close to the counter.
    • Access to the waiting area is unobstructed.
    • The following types of seating can be found in this area; armchairs and sofas.
    • There is sufficient space for a wheelchair user to use the waiting area.

Room(s) (Business Lounge)

  • Access View
    • The Business Lounge is located on level -2, close to lift lobby 1.
    • There is not wayfinding signage for the room(s).
    • The corridor outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • There is step free access into the room(s).
  • Room Details View
    • The door opening width(s) is/are 75cm+ for the room(s).
    • There are no doors into The Lounge, just a rope barrier to partially separate it from the reception foyer.
    • There is a hearing assistance system for the room(s) available on request.
    • There is not a visual fire alarm beacon in the room(s).
    • There is some fixed furniture within the room(s).
    • The clear floor space beneath tables in the room(s) ranges between 40cm and 70cm.
    • There is not sufficient space for a wheelchair user to turn within the room.
    • A height adjustable table/bench is not available.
    • There are some chairs with armrests on both side within the room(s).
    • Floor coverings in the room(s) are not even.
    • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The colour contrast between the walls and floor is good.
    • The lighting levels are varied.
    • The Lounge is set out with informal seating, which is arranged on rugs on the tiled floor.

      There are two desks with computer terminals.

      WiFi is available throughout the centre.

      On the left hand side there is a counter where drinks may be prepared.

      For further information, prices or to make a booking, please contact the Meeting Rooms team by email.

      The Fashion Lounge is also available to hire for informal meetings and events.

      Please see the guide to the Fashion Lounge for more details.

Room(s) (Meeting Suites 1 and 2)

  • Access View
    • The room surveyed was Suite 1 and 2.
    • Suite 1 and 2 is located to the left as you enter the Westfield Lounge business area on level -2 .
    • There is not wayfinding signage for the room(s).
    • Signage for the room(s) is not available in upper and lower case lettering that is clearly visible.
    • The corridor outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • The colour contrast between the external door and wall is good.
    • The colour contrast between the internal door and wall is good.
    • There is step free access into the room(s).
  • Room Details View
    • The door opening width(s) is/are 75cm+ for the room(s).
    • The door(s) for the room(s) is/are not push pad activated.
    • The door has a closer and maybe difficult for some to open.
    • There is a hearing assistance system for the room(s) available on request.
    • There is not a visual fire alarm beacon in the room(s).
    • There is some fixed furniture within the room(s).
    • The clear floor space beneath tables in the room(s) is 70cm.
    • There is not sufficient space for a wheelchair user to turn within the room.
    • Furniture can be reconfigured to allow a turning space for wheelchair users.
    • A height adjustable table/bench is not available.
    • There is a/are chair(s) with armrests on both sides within the room(s).
    • There is sufficient space for a wheelchair user to manoeuvre within the room(s).
    • Floor coverings in the room(s) are even with no trip hazards.
    • The colour contrast between the walls and floor is good.
    • The lighting levels are adjustable.
  • Comments View
    • At the time of the survey, suites 1 and 2 were set out as a combined space, but they can also be divided with folding screens to make separate rooms.

Accessible Toilet(s) (Westfield Business Lounge - Right Hand Transfer)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located at the far end of the lounge area.
    • This accessible toilet is approximately 20m (21yd 2ft) from the Valet Parking and Westfield Business Lounge reception.
    • There is step-free access into the accessible toilet.
    • Clear wayfinding signage for the toilet(s) is not provided.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff. Guests are requested to bring their own radar key if possible
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 88cm (2ft 11in).
    • The door does not have a horizontal grab rail.
    • The dimensions of the accessible toilet are 159cm x 217cm (5ft 3in x 7ft 1in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has not got a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 88cm (2ft 11in).
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and general waste (with no lid) disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is not a mirror.
    • There is not a shelf next to the toilet.
    • The toilet has a lid.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 80cm (2ft 7in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 112cm.
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 100cm (3ft 3in).
    • There is not a hand dryer.
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.

Standard Toilet(s) (Westfield Business Lounge)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located at the far end of the lounge area.
    • The female and male toilets are approximately 20m (21yd 2ft) from the Valet Parking and Westfield Business Lounge reception.
    • There is step-free access into the female and male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • There is not a lowered urinal available in the male toilet(s).
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is not a lowered wash basin available.
    • The wash basin(s) tap type is sensor.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.