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Shopmobility

Montfichet Road, Olympic Park, London, E20 1EJ

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COVID-19 Information (Westfield Stratford City Covid-19 Information)

Shopmobility

Guest Services Counter (Guest Services - Lower Ground Floor - Between Carphone Warehouse and Costa)

  • Counter View
    • The counter is located between Carphone Warehouse and Costa.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a background which is patterned.
    • The lighting levels at the counter are good.
    • The height of the counter is 110cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The height of the lowered section of the counter is 85cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is not a clear knee recess beneath the low/lowered section of the counter.
    • There is a clear list of services at the counter.
    • There is not a digital wayfinding touchscreen at the counter.
    • There is a hearing assistance system at the counter.
    • The type of system is a portable loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the system.
    • The type of flooring in this area is tiles.
  • Waiting Area View
    • There is a waiting area close to the counter.
    • Access to the waiting area is unobstructed.
    • The following types of seating can be found in this area; armchairs and chairs without armrests.
    • There is sufficient space for a wheelchair user to use the waiting area.
  • Comments View
    • The services available at the counter include: Shopmobility for free hire of wheelchairs and mobility scooters and to arrange an escort for a visually impaired guest, RADAR keys for the accessible toilets and Changing Place facility, cloakroom and bag storage, registration and collection point for the Hands-free Shopping service, home and international delivery, Kiddy Car hire, printing services, lost property and the sale of Westfield gift cards.

Guest Services Counter (Guest Service - Lower Ground Floor - Stratford Station Entrance)

  • Counter View
    • The counter is located near to the Stratford Station and Marks and Spencer on the Lower Ground Floor.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are good.
    • The height of the counter is 120cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The height of the lowered section of the counter is 76cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is not a clear knee recess beneath the low/lowered section of the counter.
    • There is a clear list of services at the counter.
    • There is a digital wayfinding touchscreen at the counter.
    • The height of the digital wayfinding touchscreen is 85cm to 115cm.
    • There is a knee recess under the touchscreen.
    • There is a hearing assistance system at the counter.
    • The type of system is a portable loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the system.
  • Waiting Area View
    • There is not a waiting area close to the counter.
  • Comments View
    • The services available at the counter include: Shopmobility for the free hire of wheelchairs and mobility scooters and to arrange an escort for a visually impaired guest, RADAR keys for the accessible toilets and Changing Place facility, Kiddy Car hire and the sale of Westfield gift cards.
    • Two of the centre's mobility scooters are usually kept near this counter for customers to borrow.
    • Further scooters and manual wheelchairs are available from the second Guest Service counter, between Carphone Warehouse and Costa or they can be brought to this counter on request.
    • Additional services available at the second counter include: Cloakroom and bag storage, registration and collection point for the Hands-free Shopping service, home and international delivery, printing services and lost property.