Skip to main content
The new name for DisabledGo

Search for accessible places to go

Shopmobility

Montfichet Road, Olympic Park, London, E20 1EJ

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

COVID-19 Information (Westfield Stratford City Covid-19 Information)

Shopmobility

Guest Services Counter (Guest Services - Lower Ground Floor - Between Carphone Warehouse and Costa)

  • Counter View
    • The counter is located between Carphone Warehouse and Costa.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a background which is patterned.
    • The lighting levels at the counter are good.
    • The height of the counter is 110cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The height of the lowered section of the counter is 85cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is not a clear knee recess beneath the low/lowered section of the counter.
    • There is a clear list of services at the counter.
    • There is not a digital wayfinding touchscreen at the counter.
    • There is a hearing assistance system at the counter.
    • The type of system is a portable loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the system.
    • The type of flooring in this area is tiles.
  • Waiting Area View
    • There is a waiting area close to the counter.
    • Access to the waiting area is unobstructed.
    • The following types of seating can be found in this area; armchairs and chairs without armrests.
    • There is sufficient space for a wheelchair user to use the waiting area.
  • Comments View
    • The services available at the counter include: Shopmobility for free hire of wheelchairs and mobility scooters and to arrange an escort for a visually impaired guest, RADAR keys for the accessible toilets and Changing Place facility, cloakroom and bag storage, registration and collection point for the Hands-free Shopping service, home and international delivery, Kiddy Car hire, printing services, lost property and the sale of Westfield gift cards.

Guest Services Counter (Guest Service - Lower Ground Floor - Stratford Station Entrance)

  • Counter View
    • The counter is located near to the Stratford Station and Marks and Spencer on the Lower Ground Floor.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are good.
    • The height of the counter is 120cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The height of the lowered section of the counter is 76cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is not a clear knee recess beneath the low/lowered section of the counter.
    • There is a clear list of services at the counter.
    • There is a digital wayfinding touchscreen at the counter.
    • The height of the digital wayfinding touchscreen is 85cm to 115cm.
    • There is a knee recess under the touchscreen.
    • There is a hearing assistance system at the counter.
    • The type of system is a portable loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the system.
  • Waiting Area View
    • There is not a waiting area close to the counter.
  • Comments View
    • The services available at the counter include: Shopmobility for the free hire of wheelchairs and mobility scooters and to arrange an escort for a visually impaired guest, RADAR keys for the accessible toilets and Changing Place facility, Kiddy Car hire and the sale of Westfield gift cards.
    • Two of the centre's mobility scooters are usually kept near this counter for customers to borrow.
    • Further scooters and manual wheelchairs are available from the second Guest Service counter, between Carphone Warehouse and Costa or they can be brought to this counter on request.
    • Additional services available at the second counter include: Cloakroom and bag storage, registration and collection point for the Hands-free Shopping service, home and international delivery, printing services and lost property.