Access Guide
Summary
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Getting Help and Assistance
View
- The Farmshop is open daily from 06:30 - 22:00.
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is a hearing assistance system.
- The type of system is a portable loop (on request only).
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Access
View
- The Farmshop is located to the right, as you enter the services.
- There is step-free access to the Farmshop.
- The entrance area is clearly signed.
- For the M5 - Gloucester Services - Southbound - Westmorland Family AccessAble Access Guide please click here (new tab).
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Toilet Facilities
View
- The Changing Places facility is located to the left, as you enter the services.
- Accessible toilet facilities are located to the left, as you enter the services.
- For detailed information about the toilet facilities please click here (new tab).
Shop
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Circulation
View
- The majority of aisle widths are 150cm+.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is high colour contrast between the walls and floor in the majority of walkways.
- The lighting levels are moderate to good.
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Till(s)
View
- The till(s) is/are located to the right, when entering the Farmshop.
- There is step-free access to the till(s).
- There is a clear unobstructed route to the till(s).
- The till(s) is/are clearly signed.
- There are no windows, TVs, glazed screens or mirrors at/behind the till(s).
- The till(s) is not/are not placed in front of a plain background.
- The lighting levels at the till(s) are moderate to good.
- The chip & pin card machines are accessible from the till(s).
- There is a cashback option at the till(s).
- The height of the till(s) is/are 89cm.
- There is not a lowered section at the till(s).
- There is a hearing assistance system at the till(s).
- The type of system is a portable loop (on request only).
Counter (Butcher)
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Counter
View
- The counter is located at the rear of the Farmshop.
- The counter is approximately 25m from the Farmshop entrance.
- Clear signage for the counter is not visible from the entrance.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- The counter is clearly signed.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are moderate to good.
- There is not a lowered section of the counter.
- The counter is staffed.
- There is a hearing assistance system at the counter.
- The type of system is a portable loop (on request only).
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Seating
View
- Staff will come to the front the counter to help customers.
Counter (Deli)
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Counter
View
- The counter is located at the rear of the Farmshop.
- The counter is approximately 25m from the Farmshop entrance.
- Clear signage for the counter is not visible from the entrance.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- The counter is clearly signed.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are moderate to good.
- The height of the counter is 121cm.
- There is not a lowered section of the counter.
- The counter is staffed.
- There is a hearing assistance system at the counter.
- The type of system is a portable loop (on request only).