Access Guide
Summary
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Getting Help and Assistance
View
- The Kitchen is open daily from 07:00 - 21:00.
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is a hearing assistance system.
- The type of system is a portable loop (on request only).
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Access
View
- The Kitchen is located ahead when you enter the services.
- There is step-free access to the Kitchen.
- The entrance area is clearly signed.
- For the M5 - Gloucester Services - Southbound - Westmorland Family AccessAble Access Guide please click here (new tab).
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Toilet Facilities
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- The Changing Places facility is located to the left, as you enter.
- Accessible toilet facilities are located to the left, as you enter.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
View
- There is a counter where food and drink can be ordered.
- Orders from the wall menu for hot meals, breakfast and salads are served by staff from the service counter.
Orders for beverages and payment are made at the next counters. - Staff can bring food and/or drinks to tables.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot meals, breakfast and salads.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- There is a hearing assistance system.
- The system is a portable loop (on request only).
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Self-Service Touchscreens
View
- Self-service touchscreens are not available for ordering.
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Service Counter
View
- The height of the counter is 85cm.
- There is not a lowered section of the counter.
- There are no windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
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Payment Counter
View
- The height of the counter is 86cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
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Seating Area
View
- There is step-free access throughout.
- There is sufficient space for a wheelchair user to use the seating area.
- The majority of tables are accessible to wheelchair users.
- In this area there are tables, high tables, booths, high stools, picnic tables with fixed seating and chairs without armrests available.
- Some chairs are fixed to tables and the floor.
- Some tables are fixed to the floor.
- The standard height for the underside of tables is 71cm.
- The surface height of the tables is 105cm.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are moderate to good.
- Access to the additional seating area is via heavy double doors, which open outwards (push) and are 200cm wide.
- The height to the underside of the tables outside is 71cm and all the chairs have armrests.