Access Guide
Summary
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Getting Help and Assistance
View
- The Kitchen is open 07:30 to 21:00.
- There is not a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
View
- The Kitchen is located ahead as you enter the services building.
- There is step-free access to the Kitchen.
- The entrance area is clearly signed.
- For the M6 - Tebay Services - Southbound - Westmorland Family AccessAble Access Guide please click here (new tab).
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Toilet Facilities
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- The Changing Places facility is located to the right after you enter the services building.
- Accessible toilet facilities are located to the right after you enter the services building.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
View
- There is a counter where food and drink can be ordered.
- Customers order from the service counter, then a member of staff plates the food and gives it to the customers.
Customers pay at the payment counter. - Staff can bring food and/or drinks to tables.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold meals and snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- There is not a hearing assistance system.
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Service Counter
View
- The height of the counter is 90cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
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Self-Service Counter
View
- The height of the self-service counter is 90cm.
- There are no windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
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Payment Counter
View
- The height of the counter is 90cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
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Seating Area
View
- There is step-free access throughout.
- There is sufficient space for a wheelchair user to use the seating area.
- The majority of tables are accessible to wheelchair users.
- In this area there are tables, high tables, long tables, stools, high stools and a mixture of chairs with and without armrests available.
- Chairs are not permanently fixed to the floor.
- Tables are not permanently fixed to the floor.
- The standard height for the underside of tables is 71cm.
- The surface height of the highest table is 107cm.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There are mats on the floor that might be perceived as holes.
- The lighting levels are moderate to good.
- Access to the additional seating area is via three clearly marked steps with handrails on both sides.