Access Guide

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Route to (Lower Ward Shop and Exit)

There is surfaced path leading from the State Apartments to the Lower Ward Shop and Exit.
The route to the area is step-free via a steep ramp/slope.
Path surfaces along the route are tarmac.
The majority of the paths are wide enough for wheelchair users.

There is step-free level access to the counter.
The height of the counter is 110cm.
There is a low level counter at a suitable height for a wheelchair user.
The counter has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
There may be background noise here.
There are staff members in this area to assist returns.
There is a bench seat available outside the shop next to the Multimedia Returns area.
On 'Changing the Guard' days it is very noisy.

There is step-free level access into the shop.
The door is manual, opens inwards and has a low colour contrast with the surrounding walls.
The width of the door opening is 180cm.
The majority of aisle widths are over 150cm.
All flooring in the shop is smooth and even.
There is step-free level access around the shop.
There is background noise here.
Lighting levels are moderate to good.
There is step-free level access to the counter.
The height of the counter is 100cm.
There is not a low level counter at a suitable height for a wheelchair user.
The counter is placed in front of a patterned background, has windows, TVs and glazed screens or mirrors which could adversely affect the ability of someone to lip read.
The counter has a clearly signed hearing assistance system.
Services/facilities available in the shop include: a portable card machine for payment and a member of staff to provide assistance.