You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • St Catherine's Health Centre is located on Derby Road just to the south of central Birkenhead. If approaching from the south it can be accessed from junction 3 of the M53 via the A552 . The A552 can also be accessed from Liverpool via the Queensway Tunnel.
  • There is an onsite car park for patients and visitors with free parking for a maximum of 3 hours. Please be aware that staying for longer than 3 hours will result in a Penalty Charge Notice. However some exemptions will apply so, for longer appointments, please speak to the reception staff before you leave the Health Centre. They will be able to assist you.
• By Bus View
  • There are bus stops on Derby Road next to the Health Centre.
    Service 38 Gold and 38A stop here with direct links to Eastham Ferry, Bromborough, New Ferry, Eastham Rake, West Kirby and Saughall Massie.
    There are also bus stops on Church Road.
    The 487 and 711 bus services stop here with direct links to Birkenhead, Liverpool, Little Neston and Ness.
  • There is not an onsite bus stop.
  • The Derby Road bus stops are located to west of the Health Centre and the Church Road bus stops are located to the north east and south east of the Health Centre.
• By Train View
  • The nearest train station is Green Lane which is located 1.1km away from the Health Centre.
    There are direct links to Ellesmere Port, Liverpool Central, Chester and Hooton from this station.
    The train company that operates from this station is Merseyrail.
• Useful Links View
  • For bus timetables and services please use the link below.
  • To view the web page described above click here (opens in new tab).
  • For train timetables and services please use the link below.
  • To view the web page described above click here (opens in new tab).
  • For more information on Green Lane Station please use the link below.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance (Wirral Community Health and Care NHS Foundation Trust). Skip to the next section.

Getting Help and Assistance (Wirral Community Health and Care NHS Foundation Trust)

• To see the hospital map please click here (opens new tab).
• There is not a Patient Advice and Liaison Service (PALS) at the hospital.
• There are not volunteers available for help and assistance at the hospital.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are available on request.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs.
• To obtain mobility aids please contact staff at main reception.
• Staff will always find a quiet space for patients when required but there is not a designated place of safety.

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• Useful Links View
  • The Wirral Community Health and Care NHS FT webpage on Accessibility link (new tab) - click here.
  • https://www.wchc.nhs.uk/services link (new tab) - click here.
  • The Wirral Community Health and Care NHS FT webpage on Contacting the Trust link (new tab) - click here.
• Comments View
  • Patients are asked to leave larger mobility scooters at the main entrance and transfer to a manual wheelchair due to safety concerns around the proximity of the stairs to the lift.
    
  • The information detailed here relates to the overall health centre and services run by Wirral Community Health and Care NHS Foundation Trust.
    
  • Please contact any services run by other trusts directly for information on getting further help and assistance for those services.

You are on Hospital Parking (Main Patient and Visitor Car Park). Skip to the next section.

Hospital Parking (Main Patient and Visitor Car Park)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located off Derby Road, opposite the main entrance.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 22 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 470cm (7ft 10in x 15ft 5in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located outside the main entrance.
  • There is a dropped kerb from the drop-off point.
  • The dropped kerb does have tactile paving.
• Paying View
  • There are not parking charges for the hospital car park.
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 50m (54yd 2ft) from the main entrance.
• Comments View
  • Free parking is limited to 3 hours.
    
  • There is additional Blue Badge parking in the staff car park for wheelchair service patients.

You are on Getting To (X-Ray). Skip to the next section.

Getting To (X-Ray)

• X-Ray is/are located at the rear of the ground floor atrium.
• Access to X-Ray is via the main entrance.
• Enter the building via the main entrance and proceed straight ahead past reception to the far end of the atrium. X-Ray is located on the right hand side just past the Café.
• There is step free access to X-Ray.
• X-Ray is approximately 55m from the main entrance.
• There are resting areas along the route.
• Wayfinding signage is not provided.
• Dementia friendly signage is not provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

You are on Approach. Skip to the next section.

Approach

• The surface of the approach is stone/concrete tiles.
• There is a/are fixed bollard(s) on the approach.
• The minimum width between the bollards/wall is 142cm.
• The bollard(s) does/do not have a high visual contrast to prevent them being hazardous to visually impaired people.

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• Ramp/Slope View
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a slight gradient and has no handrails.
  • There is a level landing at the top of the ramp/slope.
  • The ramp/slope does bypass the step(s).
  • There is a/are step(s) on the approach.
  • There is/are 6 unmarked step(s), with handrails on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The height of the step(s) is/are 15cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The step(s) has/have tactile paving at the top and bottom.
• Comments View
  • The bollards do have a visual identification band at the top.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the building, opposite the patient car park.
  • The entrance area/door is not clearly signed.
  • There is step free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 123cm (4ft).
  • Standard manual wheelchairs are available for people to borrow at this entrance.
  • The main door(s) open(s) automatically.
  • The automatic door(s) is/are push pad activated.
  • The door(s) is/are single width.
  • The width of the door opening is 174cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The automatic door(s) is/are push pad activated.
  • The door(s) is/are single width.
  • The width of the door opening is 98cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
• Comments View
  • After you go through the first door there is a power assisted revolving door in the centre with one push pad activated single door either side of the revolving door.
    
  • The door surveyed and photographed above is the one on the left closest to reception but the one on the right of the revolving door is identical.
    
  • The push pads for the second doors are at a height of 95cm.
    
  • There are temporary hand sanitising stations in the reception area.
    
  • There is an exit push pad for the first door that may be in use out of normal hours.
    
  • The height of the exit push pad is 95cm.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 08:30 - 17:00.
• Tuesday 08:30 - 17:00.
• Wednesday 08:30 - 17:00.
• Thursday 08:30 - 17:00.
• Friday 08:30 - 17:00.
• Saturday Closed.
• Sunday Closed.

You are on Department / Service (X-Ray). Skip to the next section.

Department / Service (X-Ray)

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• Department / Service Access View
  • X-Ray is located at the rear of the ground floor atrium.
  • There is not a/are not door(s) leading into the department/service.
  • There is level access throughout the department/service.
  • There is no clear signage on the department/service.
  • The type of flooring is vinyl/laminate.
  • There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
  • The department/service does not play background music.
  • The lighting levels are varied.
• Department / Service Facilities View
  • This department/service has; a main reception, a waiting room/area, a sub waiting area, treatment rooms and accessible toilet facilities for everyone.
  • There are 5 consultation/treatment rooms in this department/service.
  • A hearing assistance system is not available in the department/service.
  • A mobile hoist is available on the department/service.
  • There are accessible toilet facilities within the department/service.
  • There are not standard toilet facilities within this department/service.
  • Standard toilet facilities are located in the atrium on the ground floor.
• Comments View
  • There is a 114cm gap between a structural pillar and the wall when entering the department (Photograph 1).

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located to the right as you enter the department.
  • The reception point is approximately 1m (3ft 3in) from the department access point.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is medium height (77cm - 109cm).
  • There is not sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is not sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are not trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 20/02/2023.
  • The hearing assistance system was working at the time of testing.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is tiles.
  • There is not sufficient space for a wheelchair user to use the waiting area.
  • There is a mixture of seating with and without armrests.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.

You are on Waiting Room / Area (Sub Waiting Area). Skip to the next section.

Waiting Room / Area (Sub Waiting Area)

• There is a waiting room / area.
• There is level access into the waiting room / area.
• There is not a/are not door(s) into the waiting room / area.
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to wait within the seating area.
• All chairs are permanently fixed.
• Some chairs with armrests are available.
• There is ample room for a wheelchair user to manoeuvre.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the waiting room / area.
• There is not a television.
• Vending machines are not available.
• A water dispenser is available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are good.

You are on Imaging Room (Mammography). Skip to the next section.

Imaging Room (Mammography)

• This section describes the Mammography Room(s), located off the main department corridor.
• The name / number of the room surveyed was; Mammography.
• This room is not accessed via a changing room.

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• Imaging Room View
  • There is step free access into the imaging room.
  • The door opens inwards.
  • The door(s) is/are single width.
  • The door(s) is/are easy to open.
  • A member of staff is available to assist with opening the door if required.
  • The width of the door is 86cm.
  • There is sufficient space for a wheelchair user to manoeuvre within the imaging room.
  • The type of flooring is vinyl/laminate.
  • There is not a bed / couch.
  • The room does have background music playing.
  • There is not a red flashing fire alarm beacon within the imaging room.
  • The lighting levels in the imaging room are low to moderate.
  • The scanner is height adjustable.

You are on Imaging Room (Ultrasound 2). Skip to the next section.

Imaging Room (Ultrasound 2)

• This section describes the Ultrasound 2 Room(s), located off the main department corridor.
• The name / number of the room surveyed was; Ultrasound 2.
• This room is not accessed via a changing room.

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• Imaging Room View
  • There is step free access into the imaging room.
  • The door opens inwards.
  • The door(s) is/are single width.
  • The door(s) is/are easy to open.
  • A member of staff is available to assist with opening the door if required.
  • The width of the door is 86cm.
  • There is sufficient space for a wheelchair user to manoeuvre within the imaging room.
  • The type of flooring is vinyl/laminate.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A mobile hoist is available.
  • There is sufficient space next to the bed/couch for a mobile hoist to operate.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the imaging room.
  • The lighting levels in the imaging room are good.

You are on Imaging Room (X-Ray Room - Diagnostic 2). Skip to the next section.

Imaging Room (X-Ray Room - Diagnostic 2)

• This section describes the X-Ray Room - Diagnostic 2 Room(s), located of the main department corridor.
• The name / number of the room surveyed was; X-Ray Room - Diagnostic 2.

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• Imaging Room View
  • There is step free access into the imaging room.
  • The door opens inwards.
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) has/have a closer and maybe difficult for some to open.
  • A member of staff is available to assist with opening the door if required.
  • The width of the door is 83cm.
  • There is sufficient space for a wheelchair user to manoeuvre within the imaging room.
  • The type of flooring is vinyl/laminate.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A mobile hoist is available.
  • There is sufficient space next to the bed/couch for a mobile hoist to operate.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the imaging room.
  • The lighting levels in the imaging room are low to moderate.
  • The room can also be accessed directly from Change Cubicles 3 and 4.

You are on Standard Changing Cubicle / Room (Single Change Cubicle). Skip to the next section.

Standard Changing Cubicle / Room (Single Change Cubicle)

• The changing cubicle/room is located off the main corridor.
• The changing cubicle/room is 12m from the sub waiting room/area.
• There is step-free access to the changing cubicle/room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are easy to open.
• The width of the door opening is 86cm.
• The type of flooring in the room is vinyl/laminate.
• There is not sufficient space for a wheelchair user to manoeuvre within the cubicle/room.
• There are chairs without armrests.
• There is a/are coat hook(s) available.
• There is a/are coat hook(s) 162cm from the floor.
• There is a push button style of alarm in the changing cubicle/room.
• The lighting levels are good.
• The height of the emergency alarm push button is 102cm.
  There are also 4 smaller changing cubicles with bench seating.

You are on Standard Changing Cubicle / Room (Change Cubicles 1-4). Skip to the next section.

Standard Changing Cubicle / Room (Change Cubicles 1-4)

• The changing cubicle/room is located off the main corridor between the two X-Ray rooms.
• The changing cubicle/room is 8m from the sub waiting room/area.
• There is step-free access to the changing cubicle/room.
• The door(s) open(s) towards you (pull).
• The door(s) for the room is/are not push pad activated.
• The door(s) is/are single width.
• The door(s) is/are easy to open.
• The width of the door opening is 86cm.
• The type of flooring in the room is vinyl/laminate.
• There is not sufficient space for a wheelchair user to manoeuvre within the cubicle/room.
• There is a bench seating in the cubicle/room.
• There is a/are coat hook(s) available.
• There is a/are coat hook(s) 163cm from the floor.
• There is a push button style of alarm in the changing cubicle/room.
• The lighting levels are good.
• The height of the emergency alarm push button is 102cm.
  There is direct access to the X-Ray rooms from Change Cubicles 1-4.
  The is also a slightly larger standard changing cubicle.

You are on Location of Toilet/Changing Facilities (St Catherine's Health Centre). Skip to the next section.

Location of Toilet/Changing Facilities (St Catherine's Health Centre)

• Accessible toilet facilities are located in the same location (on the corridor to the right hand side of the atrium/lift lobbies) on the ground, first, second and third floors. There is an additional accessible toilet with a changing bed and a hoist on the lower ground floor.
• Female and male standard toilet facilities are located in the same location (on the corridor to the right hand side of the atrium/lift lobbies) on the ground, first, second and third floors.
• Parent and baby changing facilities are located in the same location (the corridor on the right hand side of the building) on the ground, first, second and third floors.

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located off the left hand side of the department corridor.
  • This accessible toilet is approximately 16m from the department entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is written text and Braille signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens inwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 86cm.
  • The contrast between the internal door and wall is high.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 149cm x 398cm.
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 83cm.
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The visual contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The visual contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is high.
  • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is low.
  • The contrast between the walls and floor is high.
  • There is an emergency alarm.
  • There is a push button alarm in the toilet.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and general waste (with lid) disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a shelf within the accessible toilet.
  • The shelf does not have the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 92cm.
  • The shelf is not located where it is reachable.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 106cm (3ft 6in).
  • The contrast between the toilet roll holder and the wall is low.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The contrast between the towel dispenser and the wall is high.
  • There is not a hand dryer.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 91cm.
• Comments View
  • There are two emergency alarm buttons at heights of 22cm and 78cm from the floor.
    
  • The signage is located on the first door that you have to go through.
    
  • The cubicle door is immediately beyond this door on the left hand side.
    
  • The first door opens away from you (push) and may be difficult for some to open as it has a closer.
    
  • The door opening width is 86cm.
    
  • The door has a good colour contrast with the walls both externally and internally,
    .

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• St Catherine's Health Centre link (new tab) - click here.