You are on Opening Times. Skip to the next section.

Opening Times

• Monday 07:00 - 22:00.
• Tuesday 06:00 - 22:00.
• Wednesday 06:00 - 22:00.
• Thursday 06:00 - 22:00.
• Friday 06:00 - 22:00.
• Saturday 06:00 - 22:00.
• Sunday 10:30 - 16:30.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Birkenhead Central.

You are on Parking (Lower Ground). Skip to the next section.

Parking (Lower Ground)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located off Claughton Road.
  • The car park type is multi storey.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 5 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 400cm x 600cm (13ft 1in x 19ft 8in).
  • The nearest Blue Badge bay is 6m (6yd 1ft) from the lower ground floor entrance.
  • The furthest Blue Badge bay is 18m (19yd 2ft) from the lower ground floor entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does have a height restriction barrier.
  • The maximum height is 220cm (7ft 3in).
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Lower Ground Floor Car Park Entrance). Skip to the next section.

Outside Access (Lower Ground Floor Car Park Entrance)

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• Entrance View
  • This information is for the entrance located on the lower ground floor in the car park.
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 190cm.
• Ramp/Slope View
  • The ramp/slope is located on the path leading to the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
• Comments View
  • There is a similar entrance adjacent to the one detailed.
  • Thee are bollards on the approach to the entrance, 190cm apart.

You are on Other Floors (Lower Ground Floor Car Park Entrance). Skip to the next section.

Other Floors (Lower Ground Floor Car Park Entrance)

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• Steps View
  • The floors which are accessible by stairs are the lower ground floor car park and the store.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are medium.
• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are the lower ground floor car park and the store.
  • The foot and head of the escalators are not clearly marked.
  • The lighting levels are bright.

You are on Lift (Lower Ground Floor Car Park Entrance). Skip to the next section.

Lift (Lower Ground Floor Car Park Entrance)

• There is a lift for public use.
• The lift is located ahead as you enter the lower ground floor car park entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are the lower ground floor car park and the store.
• The lift is approximately 6m (6yd 1ft) from the lower ground floor car park entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 160cm (5ft 3in).
• The dimensions of the lift are 160cm x 250cm (5ft 3in x 8ft 2in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Parking (Upper Ground). Skip to the next section.

Parking (Upper Ground)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located off Claughton Road.
  • The car park type is multi storey.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 10+ Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 370cm x 480cm (12ft 2in x 15ft 9in).
  • The nearest Blue Badge bay is 17m (18yd 1ft) from the upper ground floor car park entrance.
  • The furthest Blue Badge bay is 67m (73yd 10in) from the upper ground floor car park entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does have a height restriction barrier.
  • The maximum height is 220cm (7ft 3in).
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Upper Ground Floor Car Park Entrance). Skip to the next section.

Outside Access (Upper Ground Floor Car Park Entrance)

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• Entrance View
  • This information is for the entrance located on the upper ground floor of the car park.
  • There is step-free access at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 190cm.

You are on Lift (Car Park). Skip to the next section.

Lift (Car Park)

• There is a lift for public use.
• The lift is located in the car park.
• The lift is a standard lift.
• The floors which are accessible by this lift are the lower ground floor car park, the store, and the upper ground floor car park.
• The lift is approximately 32m (34yd 2ft) from the upper ground floor car park entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 150cm (4ft 11in).
• The dimensions of the lift are 150cm x 240cm (4ft 11in x 7ft 10in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the building.
  • There is ramped/sloped or stepped access at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 190cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located to the right of the main entrance.
  • There is/are 2 step(s).
  • The step(s) is/are clearly marked.
  • The step(s) has/have tactile paving at the top and bottom.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 16cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
• Comments View
  • There are bollards in front of the entrance, 190cm apart.

You are on Reception (Customer Services). Skip to the next section.

Reception (Customer Services)

• The desk/counter is 17m (18yd 1ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are bright.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• This venue does play background music.
• Music is played throughout the store.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are bright.

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• Comments View
  • Hearing loops are located on checkouts 1, 4, 8 and 12.

You are on Counter (Pharmacy). Skip to the next section.

Counter (Pharmacy)

• The counter is 50m (54yd 2ft) from the main entrance.
• There is level access to the counter from the entrance.
• There is not sufficient space to write or sign documents on the counter.
• The height of the counter is 103cm (3ft 5in).
• There is not a lowered section.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.
• Lighting levels are bright.

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• Comments View
  • There is a lowered section at the pharmacy counter, 82cm high.
  • Chairs without armrests are available in the pharmacy waiting area.

You are on Eating and Drinking. Skip to the next section.

Eating and Drinking

• The following information is for the café.
• The café is located on the first floor, ahead as you enter the upper ground floor car park entrance.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is approximately 6m (6yd 1ft) from the upper ground floor car park entrance.
• The distance between the floor and the lowest table is 70cm (2ft 4in).
• The distance between the floor and the highest table is 73cm (2ft 5in).
• The standard height for tables is 72cm.
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is available.
• Drinking straws are available.
• Menus are wall only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

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• Comments View
  • There is a fixed hearing loop at the checkout.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is tactile and pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 17m (18yd 1ft) from the upper ground floor car park entrance.
  • This accessible toilet is located near checkout 2.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens inwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 84cm (2ft 9in).
  • The door is light.
  • The dimensions of the accessible toilet are 178cm x 450cm (5ft 10in x 14ft 9in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 108cm (3ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are general domestic waste and sanitary disposal units.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • There is a fair colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the accessible toilet.
  • The height of the baby change table once extended is 98cm (3ft 3in).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located near checkout 4.
  • The female and male toilets are approximately 28m (30yd 1ft) from the upper ground floor car park entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in a separate parent and baby room, next to the accessible toilet.
  • The height of the baby change table once extended is 96cm (3ft 2in).
  • Inside the venue, there is level access to the baby change facility.
• Comments View
  • A chair with armrests is available in the parent and baby room.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.