Access Guide
Overview
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About
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- Services available in the venue include: eyetests, glasses and contact lenses.
- View information on opening times.
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Parking and Public Transport
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- The venue does not have its own car park.
- There is a public car park nearby.
- The name of the nearest car park is Pyramids car park.
- View information on Pyramids car park (opens new tab) .
- The nearest step-free train station is Birkenhead Central.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout.
- There are no toilet facilities.
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Getting Help and Assistance
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- There is seating available.
- There is a portable hearing assistance system.
- Documents are available in the following formats: large print (on request).
- There is not a water bowl available for assistance dogs.
- Additional facilities/services include: Wi-Fi.
Parking
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Car Park
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- The car park is located on Salisbury Road at the south end of the shopping centre.
- The car park is multi-storey.
- The car park surface consists of concrete.
- The height of the restriction barrier is 200cm.
- There are 15+ designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked.
- The surveyed Blue Badge parking bay dimensions are 225cm (width) x 475cm (depth).
- There is a marked zone to both sides but not at the rear.
- The width of the marked zone is 130cm.
- The nearest designated bay is 7m from the Pyramids car park entrance.
- The most accessible route from the Blue Badge parking has step-free level access.
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Charges and Restrictions
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- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
- Payment machines are located across the link bridge on level 5 of the car park and on the left before the shopping centre.
- There is not a payment machine with controls at a suitable height for a wheelchair user.
- View information on parking policies/charges (opens new tab).
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Drop-off Point
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- There is not a designated drop-off point available.
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Public Car Parks
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- There is a public car park located on Oliver Street.
- The name of the car park is Oliver Street car park.
- Designated Blue Badge parking bays are available in the car park.
Entrance
- This entrance is located on the first floor of Pyramids shopping centre at the front of the store.
- The entrance area is clearly signed.
- There is step-free level access at the entrance.
- There is an opening without doors.
- The width of the opening is 490cm.
- There is step-free level access as you enter.
Shop
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Getting Around
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- There is step-free level access throughout all areas.
- The majority of main aisle widths are between 150cm - 180cm.
- The majority of product aisle widths are between 120cm - 150cm.
- Some aisles are obstructed by advertising displays and product displays .
- There is a high visual contrast between the shelving and floor in the majority of walkways.
- Some of the walls have a reflective finish.
- There may be background noise.
- Signage is provided.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signs is consistent throughout.
- Seating available on this floor includes: chairs with armrests and chairs without armrests.
- Lighting levels were even at the time of the survey.
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Payment Counter
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- The counter surveyed was the payment counter.
- Signage is not provided for the counter.
- The height of the payment counter is 98cm.
- There is not a lowered section at the counter.
- The card payment machine is portable.
- There is a portable hearing assistance system which is not clearly signed.
- The hearing assistance system was tested and working at the time of the survey.
- Lighting levels were even at the time of the survey.
- Payment can also be taken at the consultation desk.
- The desk is at a suitable height for a wheelchair user.
Consultation / Medical Room (Consulting Room - Birkenhead Park)
- There are 2 consultation/medical rooms available.
- The room surveyed was; Consulting Room - Birkenhead Park.
- The room is located ahead from the store entrance on the left.
- The most accessible route to the room has step-free level access.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door opens away from you.
- The width of the opening is 76cm.
- There is step-free level access throughout the room.
- There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a medium visual contrast.
- Seating available in the room includes: chairs with armrests and chairs without armrests.
- Furniture available in the room includes: desks.
- The tables are fixed.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this room.
- Lighting levels were even at the time of the survey.
Consultation / Medical Room (Pre-Screen Room)
- There is 1 consultation/medical room available.
- The room surveyed was; Pre-Screen room.
- The room is located ahead from the store entrance.
- The most accessible route to the room has step-free level access.
- There is no signage on or near the door.
- There is step-free level access into the room.
- The width of the opening is 93cm.
- There is step-free level access throughout the room.
- Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a medium visual contrast.
- Seating available in the room includes: chairs without armrests.
- Furniture available in the room includes: tables.
- Some tables are fixed.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this room.
- Lighting levels were even at the time of the survey.
