Access Guide
Overview
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About
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- Bromborough Family Hub (Bromborough Childrens' Centre) is a one stop support hub for children and families in the Wirral.
- Facilities available in the venue include: Activity rooms and a health room.
- View information on opening times.
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Parking and Public Transport
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- The venue has its own car park.
- The nearest step-free train station is Bromborough Rake Station.
- For the latest travel options and information you can plan your travel using traveline (opens new tab).
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Getting In and Around
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- There is step-free access via slope at the most accessible entrance.
- There is step-free level access throughout.
- There are childrens toilets in some of the activity rooms.
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Getting Help and Assistance
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- There is seating available.
- There is no hearing assistance system.
- There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
- The designated safe space is located in the Sensory Room within the Blossom Room.
- Documents are available in the following formats: large print (on request) and different languages (on request).
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: Wi-Fi.
- Staff receive the following training: Equality and Diversity training.
Parking
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Car Park
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- The car park is located at the front of the building.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There are no designated Blue Badge parking bays available.
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Charges and Restrictions
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- Parking is free for all users.
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Drop-off Point
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- There is not a designated drop-off point available.
Toilet and Changing Facilities
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Toilet Facilities
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- There is 1 toilet with adaptations.
- The toilet with adaptations is located to the left from the Bromborough Family Hub entrance.
- The toilet with adaptations has a transfer space on both sides.
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Changing Places and Changing Facilities
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- Parent and baby changing facilities are located in the childrens toilets in Oak Room, Maple Room and Willow Room.
- There are childrens toilet cubicles in Oak Room, Maple Room and Willow Room.
Entrance
- This entrance is located at the front of the building.
- The entrance area is not clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free access via slope at the entrance.
- The slope has a slight gradient.
- There is a bell at a height of 132cm.
- There is a single automatic door at this entrance.
- The door has an open extension leaf.
- The door opens by sliding.
- The width of the opening is 100cm.
- The door has a low visual contrast.
- There is a second single automatic door.
- The second door opens by sliding.
- The width of the opening is 102cm.
- The second door has a low visual contrast.
- There is a push pad or push button to exit at a height of 150cm.
- There is step-free level access as you enter.
Reception
- The reception is located on the right from the Bromborough Family Hub entrance.
- The distance from the Bromborough Family Hub entrance is 4m.
- There is step-free level access to the reception.
- The height of the reception desk is 111cm.
- There is a lowered section at the desk.
- The height of the lowered section is 76cm.
- The reception has glazed screens and patterned/distracting backgrounds.
- There is not a hearing assistance system.
- There may be background noise in this area.
- Lighting levels were even at the time of the survey.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs without armrests and sofas.
- Furniture available in this area includes: tables and coffee tables.
Getting Around
- There is step-free level access throughout all areas.
- Some flooring is shiny.
- There is a high visual contrast between the walls and floor in all walkways.
- There may be background noise.
- Wayfinding signage is not provided.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Consultation / Medical Room (Health Room)
- There is 1 consultation/medical room available.
- The room surveyed was; the Health Room.
- The room is located to the left from the Bromborough Family Hub entrance.
- The most accessible route to the room has step-free level access.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door opens away from you.
- The width of the opening is 73cm.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor visual contrast varies between low and high.
- The treatment table is free standing at a fixed height.
- The length of the treatment table is 195cm.
- Seating available in the room includes: chairs without armrests.
- Furniture available in the room includes: desks.
- The tables are fixed.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this room.
- Lighting levels were even at the time of the survey.
Room (Oak Room)
- The room is located ahead from the Bromborough Family Hub entrance.
- The distance from the Bromborough Family Hub entrance is 13m.
- The most accessible route to the room has step-free level access.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door opens away from you.
- The width of the opening is 72cm.
- There is a low level gate which has an opening of 75cm wide.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- Some flooring is shiny.
- Seating available in the room includes: chairs without armrests, armchairs, sofas and stools.
- Furniture available in the room includes: tables and coffee tables.
- The surface heights are not suitable for wheelchair users.
- The clear underside space of the surfaces is not suitable for wheelchair users.
- There is not a hearing assistance system.
- Additional facilities/services include: a wash basin.
- There may be background noise in this room.
- Lighting levels vary due to the use of large glazed walls.
Toilet with Adaptations (Transfer Both Sides)
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Location and Access
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- The toilet surveyed is located to the left from the Bromborough Family Hub entrance.
- The distance from the Bromborough Family Hub entrance is 10m.
- The most accessible route to the toilet has step-free level access.
- There is step-free level access into the facility.
- There is pictorial and written text signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 83cm.
- The door has a locking handle.
- Internally the door has a high visual contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
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- The dimensions of the cubicle are 161cm (width) x 214cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is lateral transfer space on both sides of the toilet, however they are obstructed.
- The lateral transfer space on the left is 70cm (from the side of the toilet pan).
- The lateral transfer space on the right is 63cm (from the side of the toilet pan).
- There is a lever flush on the right transfer side.
- There is a horizontal grab rail on the right as you face the toilet.
- The horizontal grab rail has a medium visual contrast.
- There is no vertical grab rail for the toilet.
- There are dropdown rails on both sides of the toilet.
- The dropdown rails have a medium visual contrast.
- The toilet seat is 42cm from the floor.
- The toilet seat has a low visual contrast.
- There is a wall mounted toilet roll holder which cannot be reached when seated on the toilet.
- The toilet roll holder has a medium visual contrast.
- The toilet roll holder is 48cm from the floor.
- The wash basin and taps cannot be reached when seated on the toilet.
- The wash basin is 75cm from the floor.
- The wash basin has a lever tap.
- There are no vertical grab rails at the wash basin.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a medium visual contrast.
- The soap dispenser is 100cm from the floor.
- There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
- The towel dispenser has a medium visual contrast.
- The towel dispenser is 115cm from the floor.
- There is not a hand dryer.
- There is a pull cord emergency alarm but it was tied up at the time of the survey.
- There is no mirror.
- There is no shelf.
- The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
- There is one coat hook.
- The coat hook is 154cm from the floor.
- The height of the baby change facility when in use is 105cm.
- The walls and floor have a medium visual contrast.
- Lighting levels were even at the time of the survey.
Parent and Baby Room / Feeding Room
- The room surveyed is located to the right after the entrance to the Oak Room.
- The distance from the entrance to the Oak Room is 4m.
- The most accessible route to the room has step-free level access and manual doors.
- There is step-free level access into the room.
- There is written text signage on or near the door.
- The door opens inwards and has a high visual contrast.
- The width of the door opening is 60cm.
- Internally the door has a high visual contrast.
- Seating available in the room includes: chairs without armrests and armchairs.
- The walls and floor have a high visual contrast.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.