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Gladstone Theatre

Greendale Road, Port Sunlight, Birkenhead, Wirral, CH62 4XB

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Access Guide

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Overview

Parking

  • Car Park View
    • The car park is located to the rear of the theatre.
    • The car park is open air/surface.
    • The car park surface consists of cobbles.
    • There are no designated Blue Badge parking bays available.
  • Charges and Restrictions View
    • Parking is free for all users.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Entrance (Box Office and Rear of Auditorium)

  • This entrance is located to the right side of the theatre.
  • The entrance area is clearly signed.
  • There is stepped access at the entrance.
  • There are 5 steps with handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 16cm.
  • The depth of the steps is not between 30cm and 45cm.
  • There are double manual doors at this entrance.
  • The doors are permanently held open.
  • The width of the opening is 196cm.
  • The doors have a high visual contrast.
  • There is a second set of double manual doors.
  • The second set of doors are permanently held open.
  • The width of the opening is 196cm.
  • The second set of doors have a high visual contrast.
  • There is stepped access as you enter.
  • There are 4 steps with handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 16cm.
  • The depth of the steps is not between 30cm and 45cm.
  • The double auditorium doors have a width of 180cm. The double doors will be permanently open before a performance.

Entrance (Accessible)

  • This entrance is located at the front of the theatre.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a slight gradient.
  • The ramp is between 75cm and 150cm wide with handrails on both sides.
  • The ramp bypasses the steps.
  • There are 8 steps with no handrails.
  • The steps are unmarked.
  • The height of the highest step is 16cm.
  • The depth of the steps is between 30cm and 45cm.
  • There are double manual doors at this entrance.
  • The doors open towards you.
  • The width of the opening is 150cm.
  • The doors have a low visual contrast.
  • There is a second set of double manual doors.
  • The second set of doors are permanently held open.
  • The width of the opening is 100cm.
  • The second set of doors have a high visual contrast.
  • There is step-free level access as you enter.

Reception (Box Office)

  • The reception is located to the right from the box office entrance.
  • The distance from the main entrance is 9m.
  • There is stepped access to reception.
  • There are 4 steps with a handrail on the left going up.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail extends horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 14cm.
  • The depth of the steps is not between 30cm and 45cm.
  • The height of the reception desk is 90cm.
  • There is not a lowered section at the desk.
  • The reception has glazed screens.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is background noise in this area which varies depending on the time of day.
  • Lighting levels were even at the time of the survey.

Getting Around

  • There is step-free level access throughout the majority of areas.
  • The following areas have step-free access via ramps or slopes: the rear tier rows L to W.
  • Access throughout may include narrow walkways, narrow aisles (less than 120cm) and manual doors.
  • Some flooring is shiny and patterned.
  • There is a high visual contrast between the walls and floor in all areas.
  • There is background noise in this area which varies depending on the function/event.
  • Wayfinding signage is not provided.
  • Lighting levels vary due to the size of the space.
  • Lighting levels are adjustable in some areas.

Theatre

  • Theatre Information View
    • Advanced bookings are available.
    • Concessions are available.
    • Concessions depend on the show.
    • Captioned performances are available.
    • Captioned performances depends on the show.
    • Signed performances are available.
    • Signed performances depends on the show.
    • Audio described performances are not available.
    • Autism friendly/relaxed performances are available.
    • Autism friendly/relaxed performances are dependent on if the show has a long run.
    • Sensory friendly performances are available.
    • Sensory friendly performances are dependent on if the show has a long run.
      Some pantomime performances have no flashes or bangs.
    • There is a fixed hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
  • Auditorium View
    • The most accessible route to the auditorium has step-free level access.
    • There is step-free level access to a row of seating.
    • There is a designated seating area.
    • The following rows have step-free access via ramps or slopes: L to W.
    • View the seating plan/auditorium map (opens new tab) .
    • Some flooring is shiny.
    • Seating available includes: flip-down seats with armrests.

Designated Seating

  • The designated seating area surveyed is located to the left side of the front row seats.
  • The distance from the accessible entrance is 2m.
  • There is step-free level access to the designated seating.
  • The designated seating area is not clearly marked or signed.
  • There are 4 designated spaces for wheelchair users.
  • The number of spaces for wheelchair users varies.
  • The view from this seating area is clear from obstructions.
  • Companions sit next to you.
  • There is a member of staff available for assistance.
  • There is space for an assistance dog to rest.
  • Lighting levels vary due to the size of the space.
  • Lighting levels are adjustable.
  • There is a toilet with adaptations close to the seating area (within approximately 50m).

Eating and Drinking (Bar)

  • Location and Access View
    • The bar and lounge is located directly ahead from the accessible entrance.
    • The most accessible route has step-free level access.
    • There is step-free level access into this area.
    • There are double manual doors with a high visual contrast.
    • The doors are permanently held open.
    • The width of the opening is 159cm.
    • The doors will be permanently held open during the interval.
  • Service View
    • This area has a bar where drinks can be ordered.
    • Full table service is not available.
    • The following are available: takeaway cups and drinking straws.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The bar was surveyed.
    • The counter is located ahead from the bar entrance.
    • There is step-free level access to the counter.
    • The height of the counter is 107cm.
    • There is not a lowered section at the counter.
    • The counter has mirrors.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Some flooring is patterned.
    • The walls and floor have a high visual contrast.
    • Seating available in this area includes: high stools and chairs without armrests.
    • Furniture available in this area includes: tables and high tables.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area which varies depending on the function/event.
    • Lighting levels were even at the time of the survey.

Room (The George Peaston Room)

  • The room is located to the left of the bar.
  • The distance from the accessible entrance is 29m.
  • The most accessible route to the room has narrow walkways and step-free level access.
  • There is no signage on or near the door.
  • There is stepped access into the room.
  • The step is clearly marked.
  • The height of the step is not between 15cm and 18cm.
  • The height of the highest step is 6cm.
  • There is a single manual door with a high visual contrast.
  • The door opens away from you.
  • The width of the opening is 76cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: armchairs, chairs without armrests and sofas.
  • Furniture available in the room includes: tables.
  • Some surface heights are suitable for wheelchair users.
  • The clear underside space of some surfaces is suitable for wheelchair users.
  • There is not a hearing assistance system.
  • There is background noise in this area which varies depending on the function/event.
  • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Front of House - Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located to the right of the bar.
    • The distance from the accessible front entrance is 28m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is written text and pictorial signage on or near the door.
    • The door opens outwards and has a low visual contrast.
    • The width of the door opening is 85cm.
    • The door has a lever twist lock.
    • Internally the door has a low visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 180cm (width) x 311cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 112cm (from the side of the toilet pan).
    • There is a lever flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 45cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 86cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 71cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a low visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a low visual contrast.
    • The soap dispenser is 114cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a low visual contrast.
    • The towel dispenser is 146cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low visual contrast.
    • The hand dryer is 101cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a full length mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 89cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.

Toilet with Adaptations (on Request - Back Stage - Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located to the right side of the stage and ahead.
    • The distance from the front accessible entrance is 47m.
    • The most accessible route to the toilet has narrow walkways, manual doors and step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 86cm.
    • The door has a locking handle.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 150cm (width) x 199cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 73cm (from the side of the toilet pan).
    • There is a spatula flush on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 45cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 89cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 71cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rail is on the left as you face the wash basin.
    • The wash basin grab rail has a low visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a low visual contrast.
    • The soap dispenser is 102cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a low visual contrast.
    • The towel dispenser is 151cm from the floor.
    • There is not a hand dryer.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • There are no coat hooks.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.