Access Guide
Overview
- About View
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Parking and Public Transport
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- The venue does not have its own car park.
- There is a public car park nearby.
- The nearest parking is located in front and to the left of the store.
- The nearest step-free train station is Hamilton Square.
- The nearest bus station is Birkenhead Bus Station.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
- View information on getting here (opens new tab) .
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Getting In and Around
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- There is step-free access via ramp at the most accessible entrance.
- There is step-free level access throughout.
- There are no toilet facilities.
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Getting Help and Assistance
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- There is no seating available.
- There is no hearing assistance system.
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: Wi-Fi.
Parking
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Public Car Parks
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- There is a public car park located in front and to the left of the store.
- The name of the car park is Rock Retail Park Car Park.
- Designated Blue Badge parking bays are available in the car park.
- There is a maximum stay of 3 hours for all car park users.
Entrance
- This entrance is located at the front of the store.
- The approach to the entrance has bollards.
- The entrance area is not clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free access via ramp at the entrance.
- The ramp gradient varies between slight and steep.
- The ramp is over 150cm wide with no handrails.
- There are double automatic doors at this entrance.
- The doors open by sliding.
- The width of the opening is 143cm.
- The doors have a low visual contrast.
- There is step-free level access as you enter.
Shop
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Getting Around
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- There is step-free level access throughout all areas.
- The majority of main aisle widths are over 180cm.
- Some aisles are obstructed in places by product bins and stock cages.
- The flooring is shiny and patterned.
- There is a high visual contrast between the shelving and floor throughout this area.
- There is background noise.
- Signage is provided.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signs is not consistent throughout.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- The checkout area is located at the front of the store.
- There is step-free level access to the checkout area.
- The venue has standard checkouts.
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Designated Accessible Till Point
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- The designated accessible till point is located at the third till from the left.
- The designated accessible till point has signage and a portable payment machine.
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Standard Checkouts
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- The checkout surveyed was the accessible till point.
- The queue width is between 120cm and 150cm and there is no need to turn.
- The checkout has glazed screens.
- The height of the loading area is 96cm.
- The height of the packing area is 96cm.
- The card payment machine is portable.
- There is not a hearing assistance system.
- Lighting levels were even at the time of the survey.
Exit
- The exit area is not clearly signed.
- There is step-free level access at the exit.
- There are double automatic doors at this exit.
- The doors open by sliding.
- The width of the opening is 148cm.
- The doors have a low visual contrast.
- There is step-free access via ramp as you exit.
- The ramp gradient varies between slight and steep.
- The ramp is over 150cm wide with no handrails.