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Matalan - Birkenhead

The Rock Retail Park, Borough Road, Birkenhead, Merseyside, CH41 9DF

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Access Guide

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Opening Times

  • Monday 09:00 - 20:00.
  • Tuesday 09:00 - 20:00.
  • Wednesday 09:00 - 20:00.
  • Thursday 09:00 - 20:00.
  • Friday 09:00 - 20:00.
  • Saturday 09:00 - 19:00.
  • Sunday 10:30 - 16:30.

Location

  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Birkenhead Central Station.
  • There is not a tram stop within 150m (164yds) of the venue.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The maximum duration of parking is 2.5 hours for all users.
      No return within 1 hour.
    • The car park is located at the front of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders cannot be booked in advance.
    • There is/are 10+ Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 275cm x 470cm (9ft x 15ft 5in).
    • The nearest Blue Badge bay is 5m (5yd 1ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does have tactile paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the store.
    • There is ramped/sloped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 217cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located directly in front of the entrance.
    • The gradient of the ramp/slope is steep.
    • There is not a level landing at the top of the ramp/slope.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played throughout the store.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are good.
  • Comments View
    • There are tills at a height of 90cm
    • Card readers are moveable at a height of 114cm.

Counter (Click and Collect)

  • The counter is 25m (27yd 1ft) from the ground floor main entrance.
  • There is level access to the counter from the entrance.
  • There is a bell to attract attention.
  • The bell is not at a suitable height for a wheelchair user.
  • There is sufficient space to write or sign documents on the counter.
  • The height of the counter is 90cm (2ft 11in).
  • There is not a lowered section.
  • There is not a hearing assistance system.
  • Lighting levels are good.

Parent and Baby Room

  • There is a parent and baby room for public use.
  • The parent and baby room is located in the fitting rooms.
  • The parent and baby room is approximately 17m from the main entrance.
  • There is step-free access to the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is written text signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 95cm (3ft 1in).
  • There are disposal facilities in the parent and baby room.
  • There is not a wash basin in the parent and baby room.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is not a toilet in the parent and baby room.
  • There is not a red flashing fire alarm beacon within the room.
  • The lighting levels are good.

Toilet with Adaptations

  • Accessible toilet facilities are not available.

Standard Toilet(s)

Additional Info

  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.
  • Home visits / services are not available.