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West Kirby Concourse Leisure Centre

Grange Road, West Kirby, Wirral, CH48 4HX

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 4 toilets with adaptations.
    • Toilets with adaptations are located on the ground floor in the wet area changing village, the dry area changing room toilets and on the first floor in the Bluebells Cafe.
    • The transfer space varies between left and right in the toilets with adaptations.
    • The male and female step-free standard toilet facilities are located In the dry changing areas on the ground floor.
    • The male and female step-free standard toilet facilities are located in the wet area changing village on the ground floor.
    • The male and female step-free standard toilet facilities are located in the dry changing rooms for the fitness suite on the first floor and in the Bluebells Cafe on the first floor.
  • Changing Places and Changing Facilities View
    • The changing facilities which have adaptations are located on the ground floor in the wet area changing village, next to the dry changing area, and on the first floor next to the fitness suite changing areas .
    • Standard changing facilities are located on the ground floor in the wet area changing village, the dry changing area, and the first floor changing areas for the fitness suite.
    • Parent and baby changing facilities are located on the first floor in the toilet with adaptions in the Bluebell Cafe .

Parking (West Kirby Concourse)

  • Toilet Facilities View
    • There are 2 toilets with adaptations.
    • The toilets with adaptations are located in the entrance lobby and in the exhibition room.
    • The transfer space varies between left and right in the toilets with adaptations.

Main Entrance

  • This entrance is located at the front of the building.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors at this entrance.
  • The doors open towards you.
  • The width of the opening is 196cm.
  • The doors have a low visual contrast.
  • There is a second single automatic door.
  • The second door is permanently held open.
  • The width of the opening is 151cm.
  • The second door has a low visual contrast.
  • There is step-free level access as you enter.

Getting Around

  • There is step-free level access throughout all areas, this may include the use of a lift.
  • Access throughout may include manual doors, doors permanently held open, automatic doors and narrow walkways.
  • Some flooring is shiny.
  • There is a high visual contrast between the walls and floor in all walkways.
  • There is background noise in some areas of the venue.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the walkways includes: chairs without armrests.
  • Lighting levels vary due to the size of the space.

Reception (Leisure Centre)

  • The reception is located ahead from the main entrance.
  • The distance from the main entrance is 12m.
  • There is step-free level access to the reception.
  • The height of the reception desk is 80cm.
  • The reception has glazed screens.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests.
  • Furniture available in this area includes: tables.

Leisure Centre Entrance

  • This entrance is located to the right from reception.
  • The entrance area is not clearly signed.
  • There is step-free level access at the entrance.
  • There is a single manual door at this entrance.
  • The door is permanently held open.
  • The width of the opening is 79cm.
  • The door has a low visual contrast.
  • There is step-free level access as you enter.

Changing Area (Wet Area - Changing Village)

  • Changing Area View
    • The shared changing area was surveyed.
    • The changing area is located on the ground floor to the right from the leisure centre entrance.
    • The distance from the leisure centre entrance is 6m.
    • The most accessible route to the changing area has step-free level access.
    • There is step-free level access into the changing area.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 156cm.
    • Internally the door has a high visual contrast.
    • Facilities in this area include: changing cubicles, toilets, showers, a changing bench and lockers.
    • There are lockers at a suitable height for a wheelchair user.
    • Lighting levels vary due to the size of the space.
  • Toilet Facilities View
    • There is step-free level access to the toilet facilities.
    • There are no ambulant toilet facilities available.
    • There is a wash basin, a wall mounted soap dispenser and a hand dryer available.
    • The wash basin has a push tap.
  • Shower Facilities View
    • There is step-free level access to the shower facilities.
    • There is a fixed height shower head.
    • The shower controls are push.
    • There is a grab rail for the shower.

Changing Room with Adaptations (Wet Area - Changing Village)

  • Location and Access View
    • The changing room surveyed is located on the ground floor in the wet changing village.
    • The distance from the leisure centre entrance is 22m.
    • The most accessible route to the changing room has step-free level access and manual doors.
    • There is step-free level access into the changing room.
    • There is written text signage on or near the door.
    • The door opens inwards and has a medium visual contrast.
    • The width of the door opening is 86cm.
    • The door has a twist lock.
    • Internally the door has a medium visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • Facilities available in the changing room include: a changing table/bench, a wheel-in shower, a portable hoist and a dry seat for changing.
    • The dimensions of the changing room are 320cm (width) x 290cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left of the toilet as you look at it.
    • The lateral transfer space is 107cm (from the side of the toilet pan).
    • There is a lever flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 43cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which cannot be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 115cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rail is on the left of the wash basin as you look at it.
    • The wash basin grab rail has a high visual contrast.
    • There is a soap dispenser, however it is not wall mounted.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 96cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is no mirror.
    • There is a shelf, however there is an obstruction in front of it.
    • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
    • The changing room has a sanitary bin.
    • There are multiple coat hooks.
    • The coat hooks are 138cm and 169cm from the floor.
    • There is not room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
    • There is an adjustable shower head.
    • There is no shower seat.
    • The shower controls are lever mixer.
    • There are grab rails and a dropdown rail for the shower.
    • The shower grab rails have a high visual contrast.
    • The shower dropdown rail has a high visual contrast.
    • There is no emergency alarm for the shower.
    • The walls and floor have a medium visual contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Pool

  • This is an indoor swimming pool.
  • There is step-free level access throughout this area.
  • Access throughout this area may include slippery surfaces.
  • Seating available around the pool includes: benches.
  • There is an emergency alarm at poolside.
  • Lighting levels vary due to the use of large glazed walls.
  • Access into the water is via a ramp or steps.
  • The ramp has a handrail on the left going down.
  • There are 3 steps with a handrail on the right going down.
  • The handrail is easy to grip.
  • The handrail covers the flight of the steps throughout its length.
  • The steps are clearly marked.
  • The pool is staffed at all times.
  • The following adaptations are available for disabled people: submersible wheelchair.

Changing Area (Dry Ground Floor)

  • Changing Area View
    • The male changing area was surveyed.
    • The changing area is located on the ground floor ahead from the leisure centre entrance and then right along the corridor before the stairs.
    • The distance from the leisure centre entrance is 27m.
    • The most accessible route to the changing area has step-free level access and doors permanently held open.
    • There is step-free level access into the changing area.
    • The door opens inwards and has a high visual contrast.
    • The width of the door opening is 87cm.
    • Internally the door has a high visual contrast.
    • Facilities in this area include: toilets, showers, a changing bench and lockers.
    • There are lockers at a suitable height for a wheelchair user.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Toilet Facilities View
    • There is step-free level access to the toilet facilities.
    • There are no ambulant toilet facilities available.
    • There is a wash basin, a wall mounted soap dispenser and a hand dryer available.
    • The wash basin has a push tap.
  • Shower Facilities View
    • There is step-free level access to the shower facilities.
    • There is a fixed height shower head.
    • The shower controls are push.
    • There is no shower seat.

Area (Sports Hall)

  • The Sports Hall is located on the ground floor ahead from the leisure centre entrance.
  • There is no signage on or near the door.
  • There is step-free level access into this area.
  • There are double manual doors with a high visual contrast.
  • The doors open towards you.
  • The width of the opening is 154cm.
  • Facilities available in this area include: courts set up for racquet sports and various other ball games.
  • There is step-free level access throughout the area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • Some flooring is shiny.
  • The walls and floor have a medium visual contrast.
  • Seating available in this area includes: benches.
  • There is not a hearing assistance system.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey.

Room (Studio 1)

  • The room is located on the ground floor ahead from the leisure centre entrance.
  • The distance from the leisure centre entrance is 25m.
  • The most accessible route to the room has step-free level access, manual doors and doors permanently held open.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There are double manual doors with a medium visual contrast.
  • One of the doors was locked at the time of the survey.
  • The locked door can be opened on request.
  • The doors open away from you.
  • The width of the opening is 90cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in the room includes: chairs without armrests.
  • There is not a hearing assistance system.
  • There is background noise in this area which varies depending on the function/event.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Lift

  • The lift surveyed is located ahead from the main entrance.
  • The distance from the main entrance is 15m.
  • The most accessible route to the lift has step-free level access.
  • The ground and first floors are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The lift door opening width is 89cm.
  • The internal dimensions of the lift are 104cm (width) x 158cm (depth).
  • The internal lift control buttons have tactile markings, Braille markings and a high visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a separate door to exit and a visual floor indicator.
  • Lighting levels were low at the time of the survey.
  • There are other lifts available at this location which are of a similar size.
  • The lift is called by reception when at ground floor level.

Stairs

  • The stairs surveyed are located ahead from the entrance to the leisure centre.
  • There are double manual doors to access the stairwell.
  • The ground and first floors can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Changing Room with Adaptations (First Floor)

  • Location and Access View
    • The changing room surveyed is located on the first floor to the left from the lift.
    • The distance from the lift is 18m.
    • The most accessible route to the changing room has step-free level access, doors permanently held open and narrow walkways.
    • There is step-free level access into the changing room.
    • There is written text signage on or near the door.
    • The door opens inwards and has a high visual contrast.
    • The width of the door opening is 85cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a medium visual contrast.
  • Dimensions and Features View
    • Facilities available in the changing room include: a toilet, a wash basin, a wheel-in shower and a dry seat for changing.
    • The dimensions of the changing room are 200cm (width) x 485cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right of the toilet as you look at it, however it is obstructed.
    • The lateral transfer space is 157cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 90cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 85cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a medium visual contrast.
    • The hand dryer is 88cm from the floor.
    • There is a pull cord emergency alarm but it was tied up at the time of the survey.
    • There is a full length mirror.
    • There is no shelf.
    • The changing room has a sanitary bin.
    • There are multiple coat hooks.
    • The coat hooks are 104cm and 138cm from the floor.
    • There is room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
    • There is a fixed height shower head.
    • There is a flip-down shower seat.
    • The shower seat is 54cm from the floor.
    • The shower controls are twist turn mixer.
    • There are grab rails and dropdown rails for the shower.
    • The shower grab rails have a high visual contrast.
    • The shower dropdown rails have a high visual contrast.
    • There is no emergency alarm for the shower.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.

Gym (Fitness Suite)

  • The gym is located on the first floor to the left from the lift.
  • There is step-free level access into the gym.
  • There is a single manual door with a high visual contrast.
  • The door opens away from you.
  • The width of the opening is 85cm.
  • There is step-free level access throughout the majority of areas.
  • The following areas have step-free access via ramps or slopes: the free weights area is on a slightly raised level with a short steep slope to access.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The gym is staffed when open.
  • The walls and floor visual contrast varies between low and high.
  • There is some clear manoeuvring space between equipment (150cm x 150cm).
  • Equipment includes free weights, cable resistance machines and arm cycles.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.

Reception (Fitness Suite)

  • The reception is located on the right after the entrance to the fitness suite.
  • The distance from the entrance to the fitness suite is 2m.
  • There is step-free level access to the reception.
  • The height of the reception desk is 119cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 72cm.
  • The reception has patterned/distracting backgrounds.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Eating and Drinking (Bluebells Cafe)

  • Location and Access View
    • The Bluebells Cafe is on the first floor to the left from the lift.
    • The most accessible route has step-free level access, doors permanently held open and narrow walkways.
    • There is step-free level access into this area.
    • There is a single automatic door with a high visual contrast.
    • The door opens towards you.
    • The width of the opening is 82cm.
    • There are push pads to enter ands exit the cafe. The height of the push pads is 82cm.
  • Service View
    • This area has a counter where food and drink can be ordered and colleagues who can provide assistance with ordering.
    • Full table service is available on request only.
    • Menus are handheld.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The payment counter was surveyed.
    • The counter is located to the left from the entrance.
    • There is step-free level access to the counter.
    • The height of the counter is 98cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor visual contrast varies between low and high.
    • Seating available in this area includes: chairs without armrests.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels vary due to the use of large glazed walls.

Seating Area (Viewing Area)

  • Location and Access View
    • The sports hall viewing gallery is on the first floor to the left from the lift and through the cafe.
    • The most accessible route has step-free level access, doors permanently held open, automatic doors and narrow walkways.
    • There is step-free level access into this area.
    • There is a single manual door with a high visual contrast.
    • The door opens towards you.
    • The width of the opening is 82cm.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor have a high visual contrast.
    • Seating available in this area includes: chairs without armrests.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • The viewing area has a solid balcony wall, that would prevent wheelchair users from viewing the sports hall.

Toilet with Adaptations (First Floor Cafe - Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located to the left from the lift on the first floor in the cafe.
    • The distance from the lift is 45m.
    • The most accessible route to the toilet has step-free level access, doors permanently held open, automatic doors and narrow walkways.
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 89cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a medium visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 155cm (width) x 210cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 91cm (from the side of the toilet pan).
    • There is a spatula flush on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 50cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 93cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rail is on the right as you face the wash basin.
    • The wash basin grab rail has a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 90cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a medium visual contrast.
    • The hand dryer is 80cm from the floor.
    • There is a pull cord emergency alarm but it was tied up at the time of the survey.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 90cm.
    • The walls and floor have a medium visual contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Exit from Leisure Centre

  • The exit area is not clearly signed.
  • There is step-free level access at the exit.
  • There is a single automatic door at this exit.
  • The door opens away from you.
  • There is a push pad or push button to exit at a height of 90cm.
  • The width of the opening is 80cm.
  • The door has a low visual contrast.
  • There is step-free level access as you exit.