Access Guide
Overview
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About
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- Facilities available in the venue include: shops, and a market hall.
- View information on opening times.
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- The nearest step-free train station is Wallasey Grove Road.
- The nearest bus station is Conway Street.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
- View information on getting here (opens new tab).
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Getting In and Around
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- There is step-free access via slope at the most accessible entrance.
- There are alternative step-free via slight slope entrances from the Market Car Park, and Greenfield Way.
- There is step-free level access throughout the majority of areas.
- The following areas have step-free access via ramps or slopes: the shops at the rear of the main atrium are accessed via a ramp with a slight slope .
- The following areas have stepped access: the shops at the rear of the atrium can also be accessed via steps .
- The first floor centre management office can be accessed via stairs.
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Getting Help and Assistance
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- There is seating available.
- There is no hearing assistance system.
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
Parking (Main Entrance)
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Car Park
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- The car park is located in front of the main entrance off St Alban's Road.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There are 9 designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked.
- The surveyed Blue Badge parking bay dimensions are 230cm (width) x 450cm (depth).
- There is a marked zone to both sides but not at the rear.
- The width of the marked zone is 130cm.
- The nearest designated bay is 18m from the main entrance.
- The most accessible route from the Blue Badge parking has a slight ramp or slope.
- There is a dropped kerb without tactile paving from the designated Blue Badge parking.
- The Market Car Park also has Blue Badge parking.
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Charges and Restrictions
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- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- Free parking for Blue Badge holders is restricted to 3 hours.
- Clearly presented parking signs are available.
- Payment machines are located close to the Blue Badge parking bays.
- There is a payment machine with controls at a suitable height for a wheelchair user.
- There is a level manoeuvring space for a wheelchair user in front of the payment machine (185cm x 210cm).
- Blue Badge holders must register with the parking attendant for free parking
- There is an intercom at all entrances which is 144 cm high to call the attendant who will come and validate parking
- Alternatively register at the centre manager's office on the first floor.
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Drop-off Point
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- There is not a designated drop-off point available.
Toilet and Changing Facilities
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Toilet Facilities
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- There is 1 toilet with adaptations.
- The toilet with adaptations is located to the right from the main entrance.
- The toilet with adaptations has a right hand transfer space.
- The male and female step-free standard toilet facilities are located to the right from the main entrance.
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Changing Places and Changing Facilities
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- Parent and baby changing facilities are located to the right from the main entrance, and in the toilet with adaptions.
Entrance (Main)
- This entrance is located at the front of the shopping centre.
- The approach to the entrance has bollards.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free access via slope at the entrance.
- The slope has a slight gradient.
- There is a single automatic door at this entrance.
- The door opens towards you.
- The width of the opening is 94cm.
- The door has a low visual contrast.
- There is step-free level access as you enter.
Getting Around
- There is step-free level access throughout the majority of areas.
- The following areas have step-free access via ramps or slopes: the shops at the rear of the main atrium are accessed via a ramp with a slight slope.
- The following areas have stepped access: the shops at the rear of the atrium can also be accessed via steps
- The Centre Management office is accessed via stairs.
- Some flooring is shiny and patterned.
- The visual contrast between the walls and floor varies between low and high.
- There is background noise.
- Seating available in the walkways includes: benches.
- Lighting levels vary due to the size of the space.
Toilet with Adaptations (Right Hand Transfer)
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Location and Access
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- The toilet surveyed is located to the right from the main entrance.
- The distance from the main entrance is 8m.
- The most accessible route to the toilet has step-free level access.
- There is step-free level access into the facility.
- There is pictorial and written text signage on or near the door.
- The door opens outwards and has a medium visual contrast.
- The width of the door opening is 87cm.
- The door has a locking handle (with a RADAR key to access).
- Internally the door has a medium visual contrast.
- There is a grab rail on the internal door with a high visual contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 165cm (width) x 245cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
- The lateral transfer space is 103cm (from the side of the toilet pan).
- There is a lever flush on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a low visual contrast.
- The toilet has a padded backrest.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a high visual contrast.
- The toilet roll holder is 116cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 72cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rail is on the right as you face the wash basin.
- The wash basin grab rail has a high visual contrast.
- There is a wall mounted soap dispenser which can be reached when seated on the toilet.
- The soap dispenser has a low visual contrast.
- The soap dispenser is 98cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a low visual contrast.
- The hand dryer is 111cm from the floor.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is no mirror.
- There is no shelf.
- The cubicle has a nappy/incontinence items bin and a sanitary bin.
- There are no coat hooks.
- The height of the baby change facility when in use is 89cm.
- The walls and floor have a high visual contrast.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Parent and Baby Room
- The room surveyed is located to the right from the main entrance.
- The distance from the main entrance is 5m.
- The most accessible route to the room has step-free level access.
- There is step-free level access into the room.
- There is pictorial and written text signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 78cm.
- Internally the door has a high visual contrast.
- The height of the baby change facility when in use is 94cm.
- There is a toilet, a wash basin and a hand dryer in the room.
- The wash basin has a push tap.
- The room has a nappy/incontinence items bin.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
Stairs
- The stairs surveyed are located ahead from the main entrance.
- The ground and first floors can be accessed by these stairs.
- There are 20+ steps between floors.
- The steps have low visual contrast markings and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 18cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels were even at the time of the survey.
Room (Management Office/Reception)
- The room is located on the first floor to the right from the stairs.
- The distance from the stairs is 1m.
- The most accessible route to the room has steps.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door opens away from you.
- The width of the opening is 76cm.
- There is step-free level access throughout the room.
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs without armrests.
- Furniture available in the room includes: desks.
- The desks are fixed.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this room.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
