You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include Level 1 (Theatre & Cinema) Town Mall (TM) Bandstand Mall (BM) Peacocks Place (PP) Food Court.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Woking.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:30 - 18:00.
• Tuesday 09:30 - 18:00.
• Wednesday 09:30 - 18:00.
• Thursday 09:30 - 20:00.
• Friday 09:30 - 18:00.
• Saturday 09:00 - 18:00.
• Sunday 11:00 - 17:00.

You are on Parking. Skip to the next section.

Parking

• Woking Borough Council offers Blue Badge holders concessionary parking in their Town Centre car parks.
• Extra wide disabled parking bays are available in the Shoppers, Victoria Way and Heathside car parks.
• A proximity card, available from Woking Borough Council, is required to access the car parks.
• For further information and to apply please contact Woking Borough Council on 01483 755 855 or visit www.woking.gov.uk/transport/parking/disabled.
• For more information about Victoria Way Car Park please click here
• For more information about Heathside Crescent Car Park please click here.

You are on Outside Access (Jubilee Square Entrance). Skip to the next section.

Outside Access (Jubilee Square Entrance)

• This information is for the entrance located on Jubilee Square.
• There is level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 200cm (6ft 7in).

You are on Outside Access (Bandstand Mall Entrance). Skip to the next section.

Outside Access (Bandstand Mall Entrance)

• This information is for the entrance located near Peacock Walk.
• There is level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 300cm (9ft 10in).

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service(s).
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played throughout the venue.
• Motorised scooters are allowed in public parts of the venue.
• The lighting levels are good.

You are on Level Change (Inside Access). Skip to the next section.

Level Change (Inside Access)

• There is a ramp/slope to access this area/service.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does not have handrails.

You are on Access Guides Available For (Peacocks Shopping Centre). Skip to the next section.

Access Guides Available For (Peacocks Shopping Centre)

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• Shopping View
  • Clintons - To view the access guide please click here (new tab).
  • Debenhams - To view the access guide please click here (new tab).
  • H&M - To view the access guide please click here (new tab).
  • Santander - To view the access guide please click here (new tab).
  • TONI&GUY - To view the access guide please click here (new tab).
  • WHSmith - To view the access guide please click here (new tab).
• Eating and Drinking View
  • Azzuro - To view the access guide please click here (new tab).
  • Cattle Steakhouse - To view the access guide please click here (new tab).
  • McDonald's - To view the access guide please click here (new tab).
• Leisure and Entertainment View
  • Ambassadors - To view the access guide please click here (new tab).

You are on Food Hall. Skip to the next section.

Food Hall

• The Food Hall is located on the lower concourse with level access throughout. The tables and chairs are not permanently fixed and the tables have a height of 70cm. There is a variety of fast food outlets like Subway, Burger King and McDonald's within the Food Hall.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are PP, BM, TM, 1.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are good.
• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are PP, BM, TM, 1.
  • The escalators steps are clearly marked.
  • The foot and head of the escalators are clearly marked.
  • The lighting levels are good.
• Comments View
  • The stairs are located at the Bandstand Mall (east) end of the building.
  • The escalators are located inside the central atrium on all floors.
  • The ascending and descending escalators accessing all floors are co-located.
  • The escalators accessing floors BM, TM, 1 are located at either end of the building.
  • The escalators accessing floors BM, TM, 1 change to a higher speed upon access.
  • The escalators accessing floors PP, BM are located at the Bandstand Mall (east) end of the building (photographs 15 to 17).

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located in the middle of the Shopping Centre.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1, 2, 3, 4, 5, 6, 7.
• The lift is approximately 40m (43yd 2ft) from the Jubilee Square Entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 240cm x 130cm (7ft 10in x 4ft 3in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Accessible Toilet (Left Hand Transfer). Skip to the next section.

Accessible Toilet (Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is tactile, pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 20m (21yd 2ft) from the lift.
  • This accessible toilet is located on the lower concourse.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 84cm (2ft 9in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 200cm x 170cm (6ft 7in x 5ft 7in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 100cm (3ft 3in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are general domestic waste, clinical waste and waste paper pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 110cm (3ft 7in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 75cm (2ft 6in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The contrast between the dropdown rail(s) and wall is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located next to the Accessible Toilet.
  • The height of the baby change table once extended is 92cm (3ft).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Male Toilet(s) View
  • Lighting levels in the male toilets are good.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on the lower concourse.
  • The female and male toilets are approximately 20m (21yd 2ft) from the lift.
  • Inside the venue, there is level access to the female and male toilets.
  • This is by lift.
  • Lighting levels in the female and male toilets are moderate to good.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.