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Peacocks Shopping Centre

1-9 Commercial Way, Woking, Surrey, GU21 6GH

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Access Guide

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Introduction

  • Services / facilities within the building include Level 1 (Theatre & Cinema) Town Mall (TM) Bandstand Mall (BM) Peacocks Place (PP) Food Court.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Woking.

Opening Times

  • Monday 09:30 - 18:00.
  • Tuesday 09:30 - 18:00.
  • Wednesday 09:30 - 18:00.
  • Thursday 09:30 - 20:00.
  • Friday 09:30 - 18:00.
  • Saturday 09:00 - 18:00.
  • Sunday 11:00 - 17:00.

Parking

Outside Access (Jubilee Square Entrance)

  • This information is for the entrance located on Jubilee Square.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 200cm (6ft 7in).

Outside Access (Bandstand Mall Entrance)

  • This information is for the entrance located near Peacock Walk.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 300cm (9ft 10in).

Inside Access

  • There is not level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played throughout the venue.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are good.

Level Change (Inside Access)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does not have handrails.

Access Guides Available For (Peacocks Shopping Centre)

Food Hall

  • The Food Hall is located on the lower concourse with level access throughout. The tables and chairs are not permanently fixed and the tables have a height of 70cm. There is a variety of fast food outlets like Subway, Burger King and McDonald's within the Food Hall.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are PP, BM, TM, 1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are good.
  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are PP, BM, TM, 1.
    • The escalators steps are clearly marked.
    • The foot and head of the escalators are clearly marked.
    • The lighting levels are good.
  • Comments View
    • The stairs are located at the Bandstand Mall (east) end of the building.
    • The escalators are located inside the central atrium on all floors.
    • The ascending and descending escalators accessing all floors are co-located.
    • The escalators accessing floors BM, TM, 1 are located at either end of the building.
    • The escalators accessing floors BM, TM, 1 change to a higher speed upon access.
    • The escalators accessing floors PP, BM are located at the Bandstand Mall (east) end of the building (photographs 15 to 17).

Lift

  • There is a lift for public use.
  • The lift is located in the middle of the Shopping Centre.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 1, 2, 3, 4, 5, 6, 7.
  • The lift is approximately 40m (43yd 2ft) from the Jubilee Square Entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 240cm x 130cm (7ft 10in x 4ft 3in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.

Accessible Toilet (Left Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is tactile, pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 20m (21yd 2ft) from the lift.
    • This accessible toilet is located on the lower concourse.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 84cm (2ft 9in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 200cm x 170cm (6ft 7in x 5ft 7in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 100cm (3ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are general domestic waste, clinical waste and waste paper pedal bin disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 110cm (3ft 7in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 75cm (2ft 6in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located next to the Accessible Toilet.
    • The height of the baby change table once extended is 92cm (3ft).

Standard Toilet(s)

Additional Info

  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.