You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:30 - 18:00.
• Tuesday 09:30 - 18:00.
• Wednesday 09:30 - 18:00.
• Thursday 09:30 - 20:00.
• Friday 09:30 - 18:00.
• Saturday 09:00 - 18:00.
• Sunday 11:00 - 17:00.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Woking.

You are on Parking. Skip to the next section.

Parking

• Woking Borough Council offers Blue Badge holders concessionary parking in their Town Centre car parks.
• Extra wide disabled parking bays are available in the Shoppers, Victoria Way and Heathside car parks.
• A proximity card, available from Woking Borough Council, is required to access the car parks.
• For further information and to apply please contact Woking Borough Council on 01483 755 855 or visit www.woking.gov.uk/transport/parking/disabled.
• For more information about Victoria Way Car Park please click here
• For more information about Heathside Crescent Car Park please click here.

You are on Outside Access (Jubilee Square Entrance). Skip to the next section.

Outside Access (Jubilee Square Entrance)

• This information is for the entrance located on Jubilee Square.
• There is level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 200cm (6ft 7in).

You are on Outside Access (Bandstand Mall Entrance). Skip to the next section.

Outside Access (Bandstand Mall Entrance)

• This information is for the entrance located near Peacock Walk.
• There is level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 300cm (9ft 10in).

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service(s).
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played throughout the venue.
• Motorised scooters are allowed in public parts of the venue.
• The lighting levels are bright.

You are on Level Change (Inside Access). Skip to the next section.

Level Change (Inside Access)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located on the walkway leading from the Bandstand Mall entrance.
• The ramp/slope is moderate.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does not have handrails.

You are on Food Hall. Skip to the next section.

Food Hall

• The food hall is located on the lower concourse with level access throughout. The tables and chairs are not permanently fixed and the tables have a height of 70cm. There is a variety of fast food outlets like Subway, Burger King and McDonald's within the food hall.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G,1,2,3,4,5,6,7.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are bright.
• Comments View
  • The shopping centre has 7 levels. Levels 1-4 is for the car park adjacent to the venue. There is also a lower, middle & upper concourse level.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located in the middle of the shopping centre.
• The lift is a standard lift.
• The floors which are accessible by this lift are G,1,2,3,4,5,6,7.
• The lift is approximately 40m (43yd 2ft) from the Jubilee Square entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 240cm x 130cm (7ft 10in x 4ft 3in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is bright.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is tactile, pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 20m (21yd 2ft) from the lift.
  • This accessible toilet is located on the lower concourse.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 84cm (2ft 9in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 200cm x 170cm (6ft 7in x 5ft 7in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 100cm (3ft 3in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are general domestic waste, clinical waste and waste paper pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 110cm (3ft 7in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 75cm (2ft 6in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The contrast between the dropdown rail(s) and wall is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located next to the accessible toilet.
  • The height of the baby change table once extended is 92cm (3ft).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Male Toilet(s) View
  • Lighting levels are bright.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on the lower concourse.
  • The female and male toilets are approximately 20m (21yd 2ft) from the lift.
  • Inside the venue, there is level access to the female and male toilets.
  • This is by lift.
  • Lighting levels are medium.

You are on Access Guides Available For (Peacocks Shopping Centre). Skip to the next section.

Access Guides Available For (Peacocks Shopping Centre)

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• Shopping View
  • Clintons - To view the access guide please click here (new tab).
  • Debenhams - To view the access guide please click here (new tab).
  • H&M - To view the access guide please click here (new tab).
  • Santander - To view the access guide please click here (new tab).
  • TONI&GUY - To view the access guide please click here (new tab).
  • WHSmith - To view the access guide please click here (new tab).
• Eating and Drinking View
  • Azzuro - To view the access guide please click here (new tab).
  • Cattle Staekhouse - To view the access guide please click here (new tab).
  • McDonald's - To view the access guide please click here (new tab).
• Leisure and Entertainment View
  • Ambassadors - To view the access guide please click here (new tab).

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.