Access Guide
Opening Times
- Monday 09:30 - 18:00.
- Tuesday 09:30 - 18:00.
- Wednesday 09:30 - 18:00.
- Thursday 09:30 - 20:00.
- Friday 09:30 - 18:00.
- Saturday 09:00 - 18:00.
- Sunday 11:00 - 17:00.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Woking.
Parking
- Woking Borough Council offers Blue Badge holders concessionary parking in their Town Centre car parks.
- Extra wide disabled parking bays are available in the Shoppers, Victoria Way and Heathside car parks.
- A proximity card, available from Woking Borough Council, is required to access the car parks.
- For further information and to apply please contact Woking Borough Council on 01483 755 855 or visit www.woking.gov.uk/transport/parking/disabled.
- For more information about Victoria Way Car Park please click here
- For more information about Heathside Crescent Car Park please click here.
Outside Access (Jubilee Square Entrance)
- This information is for the entrance located on Jubilee Square.
- There is level access into the venue.
- The main door(s) open(s) automatically.
- The door(s) is / are double.
- The width of the door opening is 200cm (6ft 7in).
Outside Access (Bandstand Mall Entrance)
- This information is for the entrance located near Peacock Walk.
- There is level access into the venue.
- The main door(s) open(s) automatically.
- The door(s) is / are double.
- The width of the door opening is 300cm (9ft 10in).
Inside Access
- There is not level access to the service(s).
- There is not a hearing assistance system.
- This venue does play background music.
- Music is played throughout the venue.
- Motorised scooters are allowed in public parts of the venue.
- The lighting levels are bright.
Level Change (Inside Access)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located on the walkway leading from the Bandstand Mall entrance.
- The ramp/slope is moderate.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does not have handrails.
Food Hall
- The food hall is located on the lower concourse with level access throughout. The tables and chairs are not permanently fixed and the tables have a height of 70cm. There is a variety of fast food outlets like Subway, Burger King and McDonald's within the food hall.
Other Floors
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Steps
View
- The floors which are accessible by stairs are G,1,2,3,4,5,6,7.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are deep (18cm+).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are bright.
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Comments
View
- The shopping centre has 7 levels. Levels 1-4 is for the car park adjacent to the venue. There is also a lower, middle & upper concourse level.
Lift
- There is a lift for public use.
- The lift is located in the middle of the shopping centre.
- The lift is a standard lift.
- The floors which are accessible by this lift are G,1,2,3,4,5,6,7.
- The lift is approximately 40m (43yd 2ft) from the Jubilee Square entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 110cm (3ft 7in).
- The dimensions of the lift are 240cm x 130cm (7ft 10in x 4ft 3in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
Accessible Toilet
- Accessible toilet facilities are available.
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Location and Access
View
- The toilet is not for the sole use of disabled people.
- There is written text, pictorial and tactile signage on or near the toilet door.
- This accessible toilet is approximately 20m (21yd 2ft) from the lift.
- This accessible toilet is located on the lower concourse.
- There is level access to this accessible toilet.
- This is by lift.
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Features and Dimensions
View
- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 84cm (2ft 9in).
- The door is heavy.
- The dimensions of the accessible toilet are 200cm x 170cm (6ft 7in x 5ft 7in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 100cm (3ft 3in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are clinical waste, general domestic waste and waste paper pedal bin disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
View
- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 110cm (3ft 7in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 75cm (2ft 6in).
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Colour Contrast and Lighting
View
- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- The contrast between the dropdown rail(s) and wall is poor.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located next to the accessible toilet.
- The height of the baby change table once extended is 92cm (3ft).
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Male Toilet(s)
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- Lighting levels are bright.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located on the lower concourse.
- The female and male toilets are approximately 20m (21yd 2ft) from the lift.
- Inside the venue, there is level access to the female and male toilets.
- This is by lift.
- Lighting levels are medium.
Access Guides Available For (Peacocks Shopping Centre)
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Shopping
View
- Clintons - To view the access guide please click here (new tab).
- Debenhams - To view the access guide please click here (new tab).
- H&M - To view the access guide please click here (new tab).
- Santander - To view the access guide please click here (new tab).
- TONI&GUY - To view the access guide please click here (new tab).
- WHSmith - To view the access guide please click here (new tab).
- Eating and Drinking View
- Leisure and Entertainment View
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.