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Bristol Street Motors

Cosgrove Close, Worcester, WR3 8UA

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Access Guide

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Introduction

  • Services / facilities within the building include new and used car sales, and a parts and servicing department.

Opening Times (New and Used Sales)

  • Monday 08:30 - 19:00.
  • Tuesday 08:30 - 19:00.
  • Wednesday 08:30 - 19:00.
  • Thursday 08:30 - 19:00.
  • Friday 08:30 - 19:00.
  • Saturday 08:30 - 17:00.
  • Sunday 11:00 - 17:00.

Opening Times (Parts)

  • Monday 08:00 - 18:00.
  • Tuesday 08:00 - 18:00.
  • Wednesday 08:00 - 18:00.
  • Thursday 08:00 - 18:00.
  • Friday 08:00 - 18:00.
  • Saturday 08:30 - 13:00.
  • Sunday Closed.

Opening Times (Service)

  • Monday 07:00 - 18:00.
  • Tuesday 07:00 - 18:00.
  • Wednesday 07:00 - 18:00.
  • Thursday 07:00 - 18:00.
  • Friday 07:00 - 18:00.
  • Saturday 08:30 - 17:00.
  • Sunday Closed.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Worcester Shrub Hill.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located at the front of the building facing the main entrance.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 2 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 360cm x 504cm (11ft 10in x 16ft 6in).
    • The nearest Blue Badge bay is 44m (48yd 4in) from the indoor used car centre accessible entrance.
    • The furthest Blue Badge bay is 47m (51yd 1ft) from the indoor used car centre accessible entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are dropped kerbs.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does not have tactile paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop off Point View
    • There is not a designated drop off point.

Outside Access (Indoor Used Car Centre Accessible Entrance)

  • This information is for the entrance located at the side of the building.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 137cm (4ft 6in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is / are double.
    • The width of the door opening is 133cm (4ft 4in).
  • Comments View
    • There is a dropped kerb at this entrance.

Outside Access (Front Entrance)

  • This information is for the entrance located at the front centre of the building.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 138cm (4ft 6in).

Level Change (Front Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located in front of the entrance.
  • The ramp/slope is steep.

Outside Access (Used Commercial Sales Entrance)

  • This information is for the entrance located to the front right of the building.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are single.
  • The width of the door opening is 132cm (4ft 4in).

Level Change (Used Commercial Sales Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located in front of the entrance.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • The width of the ramp/slope is 149cm (4ft 11in).

Reception (Main)

  • The desk/counter is 28m (30yd 1ft) from the indoor used car centre accessible entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is not a hearing assistance system.
  • Comments View
    • This is the main reception for enquiries and servicing.
    • There is a lowered section to the reception counter.
    • The lowered section is 89cm high.
    • There is seating at the main reception desk.
    • The seating does not have armrests.

Counter (Parts Department)

  • The counter is 35m (38yd 10in) from the entrance.
  • There is level access to the counter from the entrance.
  • There is a bell to attract attention.
  • The bell is not at a suitable height for a wheelchair user.
  • There is sufficient space to write or sign documents on the counter.
  • The height of the counter is 84cm (2ft 9in).
  • There is not a lowered section.
  • The height of the counter is medium height (77cm - 109cm).
  • There is not a hearing assistance system.
  • Lighting levels are medium.
  • Comments View
    • The counter distance is from the indoor used car centre accessible entrance.

Enquiries / Sales Desks

  • There are many desks throughout the building.
  • The height of the desks is low at 74cm.
  • The seating does have armrests.
  • The nearest desk is 12m from the indoor used car centre accessible entrance.

Vending Machines

  • There is a vending machine in the main foyer.
  • The highest control is 123cm high.
  • The lowest control is 103cm high.
  • The dispatch tray is 49cm high.
  • There are tables next to the vending machines.
  • The tables are 72cm high.
  • The seating does not have armrests.
  • There is a hot drink dispensing machine.
  • The height of the controls on the drink dispensing machine is 142cm high.
  • The height of the drinks tray is 100cm.
  • Paper cups are available.

Inside Access

  • There is level access to the service(s).
  • This venue does play background music.
  • Music is played throughout the building.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.
  • Comments View
    • There is seating throughout the building.
    • Some of the seating has armrests.

Accessible Toilet

  • Accessible toilet facilities are available.
  • The accessible toilet cubicle was being used for storage at the time of the survey.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 20m (21yd 2ft) from the indoor used car centre accessible entrance.
    • This accessible toilet is located in the corridor to the left, just past the enquiries desks as you enter.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 172cm x 202cm (5ft 8in x 6ft 8in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 110cm (3ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and open waste paper bin disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 114cm (3ft 9in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • Home visits / services are available.