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The Guildhall

High Street, Worcester, WR1 2EY

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Access Guide

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Overview

  • About View
    • The Guildhall is a large municipal building with many varied uses and purposes.
    • Facilities available in the venue include: function rooms, meeting rooms, the Council Chamber, staff and administrative offices.
    • View information on opening times.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • The most accessible entrance is at the Customer Service Centre.
    • There is stepped access at the main entrance.
    • There is 1 other entrance.
    • There is stepped access at the other entrance.
    • There is step-free level access throughout the majority of areas, this may include the use of a lift.
    • The following areas have stepped access: the first floor standard toilets.
    • The following areas have step-free access via ramps: the second floor toilet with adaptations.
    • Doors are held open along circulation routes.
    • Floors LG, G, 1, & 2 can be accessed via a standard lift.
  • Getting Help and Assistance View
    • Seating is available.
    • There are both fixed and portable hearing assistance systems.
    • The alternative formats documents can be provided in include: large print (on request).
    • There is a water bowl available for assistance dogs.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 2 toilets with adaptations.
    • The toilets with adaptations are located on the ground and second floors.
    • The transfer space varies between left and right in the toilets with adaptations.
    • Female and male standard toilet facilities with stepped access are located on the first floor.
  • Changing Facilities View
    • Parent and baby changing facilities are located in both toilets with adaptations.

Parking

  • Car Park View
    • The car park is located at the rear of The Guildhall.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There is 1 designated Blue Badge parking bay available.
    • The Blue Badge bay is clearly marked.
    • The Blue Badge parking bay dimensions are 220cm (width) x 470cm (depth).
    • There is a marked zone to one side and the rear.
    • The width of the marked zone is 130cm.
    • The nearest designated bay is 18m from the car park entrance.
    • The most accessible route from the Blue Badge parking has a slight slope.
    • On site parking is only available to those attending specific events, and requires pre-booking .
  • Charges and Restrictions View
    • This car park is for staff and visitors only.
    • Parking is free for all users.
  • Electric Vehicle Charging Points View
    • Electric Vehicle charging points are not available.
  • Public Parking View
    • The name of the car park is Copenhagen Street.
    • Designated Blue Badge parking bays are available in the car park.
    • Electric vehicle charging points are not available in the car park.

Getting Around

  • Access View
    • There is step-free access between floors via lift.
    • There is step-free level access throughout the majority of walkways, this may include the use of a lift.
    • The following areas have stepped access: the first floor standard toilets.
    • The following areas have step-free access via ramps: the second floor toilet with adaptations.
  • Circulation View
    • Doors are held open along circulation routes.
    • There is a high colour contrast between the walls and floor along circulation routes.
    • Some flooring is shiny and patterned.
    • There is deep pile carpet in some areas.
    • There is background noise in this area which varies depending on the function/event.
    • Wayfinding signage is provided.
    • The colour, design and typeface of signage is consistent throughout.
    • Seating available in the walkways includes: chairs without armrests and benches.
    • Lighting levels vary due to the size of the space.
    • Staff are very accessibility aware, and will assist visitors to the most direct or accessible route around The Guildhall.

Access Point

  • Access Point View
    • This access point is located at the front right of The Guildhall.
    • The access point is clearly signed.
    • There is step-free level access at the access point.
    • There is a single gate at this access point.
    • The gate is permanently held open.
    • The width of the opening is 112cm.
    • The gate has a high colour contrast.
    • There is step-free access via a very easy slope as you enter.

Entrance (Customer Service Centre)

  • This entrance is located at the front right of The Guildhall.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is a single manual door.
  • The door is permanently held open.
  • The width of the opening is 124cm.
  • There is a small lip on the threshold of the opening.
  • The door has a high colour contrast.
  • There is a second, single automatic door, which is push pad activated.
  • The height of the push pad is 95cm.
  • The door opens towards you.
  • The width of the opening is 115cm.
  • There is a small lip on the threshold of the opening.
  • The door has a high colour contrast.
  • There is a push pad or push button to exit at a height of 93cm.

Reception

  • Location View
    • The reception is located to the right of the Customer Service Centre entrance.
    • The distance from the Customer Service Centre entrance is 12m.
  • Route View
    • The most accessible route to the reception has step-free level access.
    • Doors are held open along the most accessible route.
  • Access View
    • There is step-free level access to the reception.
    • The height of the reception desk is 112cm.
    • There is a lowered section at the desk.
    • The height of the lowered section is 77cm.
    • The reception has screens which may affect the ability of someone to lip read.
    • There is a fixed hearing assistance system which is not clearly signed.
    • The hearing assistance system was tested and working at the time of the survey.
    • There is no (or very little) background noise in this area.
    • Lighting levels were even at the time of the survey.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: chairs with armrests and benches.
    • Some seating is fixed.
    • Furniture available in this area includes: coffee tables and desks.
    • Some tables are fixed.

Lift (Main Building)

  • The lift surveyed is located at the right hand side of the building.
  • The distance from the Customer Service Centre entrance is 9m.
  • The most accessible route to the lift has step-free level access.
  • There are no doors to open along the most accessible route.
  • Standard Lift View
    • Floors LG, G, 1, & 2 can be accessed by this lift.
    • The lift door has a high colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 800kg.
    • The external lift control buttons have tactile markings.
    • The control buttons have a high colour contrast.
    • All of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 91cm.
    • The internal dimensions of the lift are 107cm (width) x 174cm (depth).
    • The internal lift control buttons have tactile markings.
    • The control buttons have a high colour contrast.
    • All of the internal lift controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a list of floor services/facilities, a visual floor indicator, an audible announcer and a mirror to aid reversing.
    • The lift has a separate door to exit.
    • Lighting levels were even at the time of the survey.

Stairs (Main Building)

  • The stairs are located in the centre of The Guildhall.
  • Floors G, 1, and 2 can be accessed by these stairs.
  • There are permanently held open doors to access the stairwell.
  • There is a handrail on the left going up.
  • The handrail is not easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The steps are unmarked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is between 30cm-45cm.
  • Lighting levels vary due to the use of large glazed walls.

Platform Lift (Car Park Entrance)

  • The lift surveyed is located at the rear of the building, ahead from the car park entrance.
  • The distance from the car park entrance is 2m.
  • The most accessible route to the lift has a slight slope.
  • There are no doors to open along the most accessible route.
  • This lift is a platform lift.
  • Platform Lift View
    • The Lower Ground and Ground floors can be accessed by this lift.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 400kg.
    • The internal dimensions of the lift are 110cm (width) x 140cm (depth).
    • The internal lift control buttons have tactile and Braille markings.
    • The control buttons have a high colour contrast.
    • All of the internal lift controls are at a suitable height for a wheelchair user.
    • The button needs to be pressed constantly when in use.
    • This lift has a visual floor indicator and an audible announcer.

Stairs (Lower Ground / Ground Floors)

  • The stairs are located opposite the reception.
  • The Lower Ground and Ground floors can be accessed by these stairs.
  • There is a handrail on the right going up.
  • The handrail is not easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The steps are unmarked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 15cm.
  • The depth of the steps is not between 30cm-45cm.
  • Lighting levels were even at the time of the survey.

Shop (Tourist Information)

  • Access to the Shop View
    • There is step-free level access into the shop.
    • There is a single manual door.
    • The door is permanently held open.
    • The width of the opening is 108cm.
    • There is a small lip on the threshold of the opening.
    • The door has a high colour contrast.
    • There is a second, single automatic door, which is push pad activated.
    • The height of the push pad is 78cm.
    • The door opens away from you.
    • The width of the opening is 90cm.
    • There is a small lip on the threshold of the opening.
    • The door has a low colour contrast.
    • There is also a push pad to exit that is 78 cm high.
  • Shop View
    • There is step-free level access throughout all areas.
    • The majority of main aisle widths are between 150cm - 180cm.
    • The majority of product aisle widths are between 120cm - 150cm.
    • Product displays/containers that may be more difficult for some to reach or open include: high shelving.
    • There is no (or very little) background noise.
    • Seating available for customers includes: chairs without armrests.
    • Lighting levels vary due to the use of large glazed walls.
  • Payment Counters and Checkouts View
    • The payment counter is located ahead from the entrance.
    • Signage is provided for the counter.
    • Signage is clearly visible with high contrasting colours.
    • The height of the counter is 73cm.
    • There is not a lowered section at the counter.
    • The card payment machine is at a height of 73cm.
    • The payment machine is portable.
    • There is a clearly signed portable hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
    • Lighting levels vary due to the use of large glazed walls.

Toilet with Adaptations (Right Hand Transfer)

  • Location View
    • The toilet surveyed is located on the ground floor, at the right hand end of The Guildhall.
    • The distance from the main building lift is 15m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • Doors are held open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial, written text and 'Not All Disabilities Are Visible' signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 88cm.
    • The door has a twist lock.
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door with a low colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 130cm (width) x 315cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 65cm (from the side of the toilet pan).
    • There is a spatula flush for the toilet.
    • The flush is on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 80cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a high colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a medium colour contrast.
    • The soap dispenser is 90cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low colour contrast.
    • The hand dryer is 105cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin, a sanitary bin and a pedal bin.
    • There is one coat hook.
    • The coat hook is 169cm from the floor.
    • The height of the baby change facility when in use is 99cm.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.