Access Guide
Overview
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About
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- This is a book and stationery shop.
- View information on opening times
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Parking and Public Transport
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- The venue does not have its own car park.
- There is on-street standard parking.
- The nearest train station is Worcester Foregate Street.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout, this may include the use of a lift.
- The ground and first floors can be accessed via a standard lift, stairs and escalator.
- There are no toilet facilities.
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Getting Help and Assistance
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- There is seating available.
- There is no hearing assistance system.
- Documents are available in the following formats: large print (on request), audio and audio (on request).
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
Parking
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Drop-off Point
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- There is not a designated drop-off point available.
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On-street Parking
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- On-street standard parking is available.
- Standard on-street parking is available within 200 metres, at the junction of New Street and Friar Street.
Entrance (Main)
- This entrance is located at the corner of the store.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There is a bell at a height of 137cm.
- There are double manual doors at this entrance.
- The doors are permanently held open.
- The width of the opening is 160cm.
- There is a small lip on the threshold of the opening.
- The doors have a low visual contrast.
Entrance (Side - City Arcade)
- This entrance is located at the rear of the store.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There are double manual doors at this entrance.
- The doors are permanently held open.
- The width of the opening is 160cm.
- There is a small lip on the threshold of the opening.
- The doors have a low visual contrast.
Shop Floor (Ground Floor)
- There is step-free level access throughout all areas.
- The majority of main aisle widths are over 180cm.
- The majority of product aisle widths are between 150cm - 180cm.
- There is a low visual contrast between the shelving and floor throughout this area.
- There may be background noise.
- Signage is provided.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signs is consistent throughout.
- Customers can obtain online items from the ground floor tills.
- Lighting levels were even at the time of the survey.
Checkouts (Ground Floor)
- The checkout area is located in the centre of the ground floor sales area.
- There is step-free level access to the checkout area.
- The venue has a payment counter.
- The queue width for the main checkouts is at least 150cm and there is no need to turn.
- The height of the payment counter is 97cm.
- There is not a lowered section at the counter.
- The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- There is not a hearing assistance system.
- Lighting levels were even at the time of the survey.
Lift
- The lift surveyed is located ahead from the side entrance.
- The distance from the side entrance is 3m.
- The most accessible route to the lift has step-free level access.
- The ground and first floors are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings and a high visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 90cm.
- The internal dimensions of the lift are 145cm (width) x 145cm (depth).
- The internal lift control buttons have tactile markings and a high visual contrast.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a separate door to exit, a mirror to aid reversing, a visual floor indicator and an audible announcer.
- Lighting levels were even at the time of the survey.
Stairs (Rear)
- The stairs surveyed are located at the rear left of the store.
- The ground floor and City Arcade can be accessed by these stairs.
- There are 8 steps between floors.
- The steps are clearly marked and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 18cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels were even at the time of the survey.
Stairs (Main)
- The stairs surveyed are located in the centre of the store.
- The ground and first floors can be accessed by these stairs.
- There are 20+ steps between floors.
- The steps are clearly marked and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 18cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels were even at the time of the survey.
Escalators
- The escalators surveyed are located in the centre of the store.
- The ground and first floors are accessed by escalators.
- The escalator steps are unmarked.
- The foot (bottom) and head (top) of the escalators are not clearly marked.
- Lighting levels were even at the time of the survey.
Shop Floor (First Floor)
- There is step-free level access throughout all areas.
- The majority of main aisle widths are over 180cm.
- The majority of product aisle widths are between 150cm - 180cm.
- There is a high visual contrast between the shelving and floor throughout this area.
- There may be background noise.
- Signage is provided.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signs is consistent throughout.
- Seating available on this floor includes: chairs without armrests and benches.
- Lighting levels were even at the time of the survey.
Checkouts (First Floor)
- The checkout area is located at the rear of the first floor sales areas.
- There is step-free level access to the checkout area.
- The venue has a payment counter.
- The queue width for the main checkouts is at least 150cm and there is no need to turn.
- The height of the payment counter is 96cm.
- There is not a lowered section at the counter.
- The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- There is not a hearing assistance system.
- Lighting levels were even at the time of the survey.