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Worcester Crowngate Bus Station

Angel Street, Worcester, WR1 3PA

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Access Guide

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Introduction

Opening Times

  • The venue is open 24hrs.

Location

  • The venue is in a pedestrian area.
  • The nearest National Rail station is Worcester Foregate Street.

Parking

  • The venue does not have its own car park.
  • Public Car Parks. View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Crowngate Car Park.
    • The car park is located above the bus station.
  • On Street Parking and Drop-off Details. View
    • On street marked Blue Badge bays are not available.
    • Clearly signed and / or standard marked parking bays are not available.
    • There is not a designated drop off point.

Outside Access (Angel Street Entrance)

  • This information is for the entrance located between stands F and E.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is / are single.
  • The width of the door opening is 92cm (3ft).
  • Comments View
    • There are two sets of manual doors to the right of this entrance.
    • The doors open both ways, are double, heavy and 158cm in width.

Level Change (Angel Street Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located on the path leading to the entrance.
  • The ramp/slope is easy.

Outside Access (The Butts Entrance)

  • This information is for the entrance located at the vehicle exit to the bus station.
  • There is level access into the venue.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is / are single.
  • The width of the door opening is 90cm (2ft 11in).
  • Comments View
    • There is a set of manual doors to the right of this entrance.
    • The doors open both ways, are double, heavy and 160cm in width.

Bus Station

  • The station is not staffed.
  • There is not an office to obtain help (other than the ticket office).
  • There is not a ticket office / travel centre.
  • There are 15 stands / bays.
  • The stands which have level access are K, L, M, N, O and P.
  • The stands accessed by ramp / slope are A, B, C, D, E, F, G, H and J.
  • Announcements are visual.
  • The bus companies operating within this station are First UK Bus Services and National Express.
  • There is not a taxi rank at the station.
  • There is not a wheelchair for patrons to borrow.
  • Shops and services within the station include lift and stairs / escalators to access Crowngate Shopping Centre and toilet facilities within the bus station area.
  • All key concourse shops and services have level access.

Worcester Crowngate Bus Station

  • The bus station is situated on a roadway which slopes down from Angel Street, under the Crowngate Shopping Centre and car park and out to The Butts.
  • The slope downwards is moderate from bus stands J to E and stands K to M.
  • The slope is easy from stands D to A and level from stands N to P (shown in photographs 1-5).
  • Stands J to E and K to M are not under the roof, although each has a shelter. Stands N to P are under the car park roof and A to D are enclosed with automatic doors for boarding.
  • The entrance between stands E and D has an automatic door opening outwards, which is 82cm in width or manual double doors which open both ways, are heavy and 112cm in width. Inside the doors is a moderate ramp with handrails on both sides and an adjacent flight of three medium height steps which are clearly marked and have handrails on each side (shown in photograph 6).
  • There are 165cm wide automatic doors, operated by a push button, leading from the enclosed bus station area out, across a marked crossing with tactile warnings, to the island platforms (shown in photographs 7 and 8).
  • Stands A to D have an automatic door for access to the bus. There is a slight easy ramp at each set of doors to overcome the slope of the building and give access to the bus (shown in photographs 9 and 10).

Access to Crowngate Shopping Centre and Car Park

  • Within the enclosed section of the bus station is a lift, steps and escalators to the shopping centre level which gives access to the shops, ground floor car park level and the car park lifts.
  • The standard lift is 200cm x 210cm, with a separate entrance and exit doors which are 110cm in width. The controls are 110cm from the floor and there are audible and visual indicators, tactile markings on the controls and a hearing loop.
  • There are 15+ medium height steps with a level landing, that are clearly marked and have handrails on both sides.
  • The escalators are situated behind the steps. The escalator head, foot and steps are not clearly marked.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 35m (38yd 10in) from the lift.
    • This accessible toilet is located to the rear of the bus station.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from security or cleaning staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door is light.
    • The dimensions of the accessible toilet are 170cm x 210cm (5ft 7in x 6ft 11in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 90cm (2ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is push.
    • There is not a mixer tap.
    • There is an emergency alarm.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on the left.
    • There is not a shelf within the accessible toilet.
    • There is not a mirror.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.

Standard Toilet(s)

Baby Change Facility

  • There is a baby change facility at the foot of the escalators, 28m from the lift. The changing table is fixed and 110cm high.