Skip to main content
The new name for DisabledGo

Search for accessible places to go

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Worcester Crowngate Bus Station

Angel Street, Worcester, WR1 3PA

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located on the Bus Station concourse.
    • The toilet with adaptations has a right hand transfer space.
    • Female and male step-free standard toilet facilities are located on the Bus Station concourse.
  • Changing Facilities View
    • Parent and baby changing facilities are located on the Bus Station concourse.

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Parking View
    • There is a public car park located above the Bus Station.
    • The name of the car park is CrownGate Car Park.
    • Designated Blue Badge parking bays are available in the car park.
    • Electric vehicle charging points are available in the car park.

Entrance (The Butts)

  • This entrance is located close to the vehicle exit.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is a single automatic door.
  • The door opens towards you.
  • The width of the opening is 90cm.
  • There is a small lip on the threshold of the opening.
  • The door has a high colour contrast.
  • There is a pair of manual doors to the right of the automatic door. The opening is 160cm.

Getting Around

  • Access View
    • There is step-free level access throughout all areas.
  • Circulation View
    • There are no doors along circulation routes.
    • There is a high colour contrast between the walls and floor along the majority of circulation routes.
    • Some flooring is shiny and patterned.
    • There is background noise in some areas of the venue.
    • Wayfinding signage is provided.
    • The colour, design and typeface of signage is consistent throughout.
    • Seating available in the walkways includes: benches.
    • Lighting levels vary due to the size of the space.

Lift (to Shopping Mall)

  • The lift surveyed is located in the centre of the Bus Station.
  • The distance from Angel Place Entrance is 25m.
  • The most accessible route to the lift has step-free level access.
  • There are no doors to open along the most accessible route.
  • Standard Lift View
    • Levels B and G can be accessed by this lift.
    • The lift door has a high colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 680kg.
    • The external lift control buttons have tactile markings.
    • The control buttons have a high colour contrast.
    • All of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 90cm.
    • The internal dimensions of the lift are 140cm (width) x 140cm (depth).
    • The internal lift control buttons have Braille markings.
    • The control buttons have a high colour contrast.
    • All of the internal lift controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a list of floor services/facilities, a visual floor indicator and an audible announcer.
    • The lift has a separate door to exit.
    • Lighting levels were even at the time of the survey.

Bus Station

  • The station is not staffed.
  • There is not a ticket office / travel centre.
  • There are 15 stands / bays.
  • The stands which have level access are K, L, M, N, O, and P.
  • The stands accessed by ramp / slope are A, B, C, D, E, F, G, H, and J.
  • Announcements are visual.
  • The bus companies operating within this station are First UK and National Express.
  • There is not a wheelchair to borrow.
  • Shops and services within the station include the Friary Walk and Crown Gate shopping areas, located on the level above the Bus Station and accessed via lift.
  • All key concourse shops and services have level access.

Toilet with Adaptations (Right Hand Transfer)

  • Location View
    • The toilet surveyed is located at the rear of the bus station, on the concourse.
    • The distance from the lift is 35m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 86cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 170cm (width) x 210cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet.
    • The lateral transfer space is 90cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • The flush is on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a low colour contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet has a padded backrest.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a medium colour contrast.
    • The toilet roll holder is 94cm from the floor.
    • The wash basin has a push tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a high colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 105cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a low colour contrast.
    • The towel dispenser is 85cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is no mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • There are no coat hooks.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.

Parent and Baby Room / Feeding Room

  • The room is located at the rear of the bus station, on the concourse.
  • The distance from the lift is 28m.
  • The most accessible route to the room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is pictorial and written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 78cm.
  • The door has a high colour contrast.
  • Internally the door has a high colour contrast.
  • The height of the baby change facility when in use is 110cm.
  • There is also a wash basin, a paper towel dispenser and a mirror in the room.
  • The wash basin has push taps.
  • The room has a pedal bin.
  • Seating available in this room includes: benches.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey.