You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include a ticket office, information office and and cafe.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.

You are on Opening Times (Station). Skip to the next section.

Opening Times (Station)

• Monday 05:20 - 23:40.
• Tuesday 05:20 - 23:40.
• Wednesday 05:20 - 23:40.
• Thursday 05:20 - 23:40.
• Friday 05:20 - 23:40.
• Saturday 05:50 - 23:40.
• Sunday 08:30 - 23:40.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

Collapse all Expand all

• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is Taylor's Lane.
  • The car park is located on Taylor's Lane.
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Travel Centre Entrance). Skip to the next section.

Outside Access (Travel Centre Entrance)

• This information is for the entrance located at the front of the building, to the left as you face the Foregate Street right entrance.
• There is level access into the venue.
• The main door(s) open(s) automatically (away from you).

Collapse all Expand all

• Second set of doors View
  • The automatic doors are push pad activated.
  • The door(s) is / are single.
  • The width of the door opening is 102cm (3ft 4in).

You are on Reception (Travel Centre). Skip to the next section.

Reception (Travel Centre)

• The desk/counter is 5m (5yd 1ft) from the travel centre entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are moderate to good.
• There is a hearing assistance system.
• The type of system is a fixed loop.

Collapse all Expand all

• Comments View
  • There is seating without armrests in the travel centre.

You are on Outside Access (Foregate Street Left Entrance). Skip to the next section.

Outside Access (Foregate Street Left Entrance)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located at the front of the building, on the left.
  • There is ramped/sloped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically (towards you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The door(s) is/are double width.
  • The width of the door opening is 185cm.
• Ramp/Slope View
  • The ramp/slope is located in front of and immediately beyond the entrance.
  • The gradient of the ramp/slope is slight.

You are on Outside Access (Foregate Street Right Entrance). Skip to the next section.

Outside Access (Foregate Street Right Entrance)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located at the front of the building, on the right.
  • There is ramped/sloped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 181cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The desk/counter is 6m (6yd 1ft) from the Foregate Street right entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are medium.
• There is not a hearing assistance system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played in Cafe Loco.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 3 member(s) of staff on duty.
• The station is staffed.
• There is an office to obtain help.
• The office to obtain help is 16m (17yd 1ft) from the platform 1 lift.
• This office is located on platform 1, to the right as you exit the lift.
• There is a ticket office.
• The ticket office is located to the left as you enter the Foregate Street right entrance.
• The ticket office is 6m (6yd 1ft) from the Foregate Street right entrance.
• The train companies that operate within this station include:.
• Please click here for access information for West Midlands Railway.
• Please click here for access information for Great Western Railway.
• There is a taxi rank at the station.
• The taxi rank is located on Foregate Street, opposite the station.
• The taxi rank is 30m (32yd 2ft) from the Foregate Street left entrance.
• Shops and services within the station include a travel office and a Cafe Loco.
• Not all key concourse shops and services have level access.
• Concourse shops or services accessed by ramp / steps or lift are Cafe Loco.
• There are 2 platform(s) in the station.
• The platform(s) which has/have level access is / are 1 and 2.
• The platform(s) accessed by lift is / are 1 and 2.

Collapse all Expand all

• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Accessible toilets are located on the platform(s).
  • Accessible toilets are located on platform(s) 1.
  • Accessible toilets are not located on the main station concourse.
  • There is not a wheelchair available to borrow.
• Comments View
  • There is bench seating available on platforms 1 and 2.
  • There is a waiting room on platforms 1 and 2.

You are on Level Change (Footbridge). Skip to the next section.

Level Change (Footbridge)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located to the rear of the station concourse.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are medium.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• There is a lift to access this area/service.
• The lift does bypass the step(s).

Collapse all Expand all

• Comments View
  • The stairs to access platform 1 are to the rear right of the station concourse.
  • The stairs to access platform 2 are to the rear left of the station concourse.

You are on Lift (Platform 1). Skip to the next section.

Lift (Platform 1)

• There is a lift for public use.
• The lift is located immediately to the right as you enter the Foregate Street right entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are station concourse and platform 1.
• The lift is approximately 2m (2yd 7in) from the Foregate Street right entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 77cm (2ft 6in).
• The dimensions of the lift are 104cm x 137cm (3ft 5in x 4ft 6in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are not within 90cm - 120cm from the floor.
• The height of the lift controls are between 86cm - 114cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

Collapse all Expand all

• Comments View
  • There is an easy gradient in front of the lift on platform 1 (shown in photograph 3).

You are on Lift (Platform 2). Skip to the next section.

Lift (Platform 2)

• There is a lift for public use.
• The lift is located to the left as you face the Foregate Street left entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are Foregate Street and platform 2.
• The lift is approximately 2m (2yd 7in) from the Foregate Street left entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 77cm (2ft 6in).
• The dimensions of the lift are 104cm x 137cm (3ft 5in x 4ft 6in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are not within 90cm - 120cm from the floor.
• The height of the lift controls are between 86cm - 114cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

Collapse all Expand all

• Comments View
  • There is an easy gradient in front of the lift on platform 2.

You are on Outside Access (Café Loco Entrance). Skip to the next section.

Outside Access (Café Loco Entrance)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located on platform 1, to the left as you exit the platform 1 lift.
  • There is stepped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width but one door is locked.
  • The width of the door opening is 55cm.
• Step(s) View
  • The step(s) is/are located in the doorway.
  • There is/are 1 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • There is not a/are not handrail(s) at the step(s).
  • The lighting levels at the step(s) are moderate to good.

You are on Inside Access (Cafe Loco). Skip to the next section.

Inside Access (Cafe Loco)

• There is level access to the service(s).
• This venue does not play background music.
• The lighting levels are medium.

You are on Eating and Drinking (Cafe Loco). Skip to the next section.

Eating and Drinking (Cafe Loco)

• The following information is for the café.
• The café is located on platform 1.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is approximately 1m (3ft 3in) from the Cafe Loco entrance.
• The standard height for tables is 73cm.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is available.
• Drinking straws are available.
• Menus are wall only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

Collapse all Expand all

• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on platform 1, to the right as you exit the platform 1 lift.
  • The female and male toilets are approximately 14m (15yd 11in) from the platform 1 lift.
  • Inside the venue, there is level access to the female and male toilets.
  • This is by lift.
  • Lighting levels are medium.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are available.

Collapse all Expand all

• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is written text and pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 14m (15yd 11in) from the platform 1 lift.
  • This accessible toilet is located on platform 1, to the right as you exit the platform 1 lift.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 123cm x 206cm (4ft x 6ft 9in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 94cm (3ft 1in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and non-infectious waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 50cm (1ft 8in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 102cm (3ft 4in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the accessible toilet.
  • The height of the baby change table once extended is 96cm (3ft 2in).

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do not receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.