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Worcester Foregate Street Station

Forgate Street, Worcester, WR1 1DB

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Access Guide

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Introduction

  • Services / facilities within the building include a ticket office, information office and and cafe.

Opening Times (Station)

  • Monday 05:20 - 23:40.
  • Tuesday 05:20 - 23:40.
  • Wednesday 05:20 - 23:40.
  • Thursday 05:20 - 23:40.
  • Friday 05:20 - 23:40.
  • Saturday 05:50 - 23:40.
  • Sunday 08:30 - 23:40.

Location

  • There is a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does not have its own car park.

Outside Access (Travel Centre Entrance)

  • This information is for the entrance located at the front of the building, to the left as you face the Foregate Street right entrance.
  • There is level access into the venue.
  • The main door(s) open(s) automatically (away from you).
  • Second set of doors View
    • The automatic doors are push pad activated.
    • The door(s) is / are single.
    • The width of the door opening is 102cm (3ft 4in).

Reception (Travel Centre)

  • The desk/counter is 5m (5yd 1ft) from the travel centre entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is not a hearing assistance system.
  • Comments View
    • There is seating without armrests in the travel centre.
  • Opening Times View
    • Monday 09:00 - 15:30.
    • Tuesday 09:00 - 15:30.
    • Wednesday 09:00 - 15:30.
    • Thursday 09:00 - 15:30.
    • Friday 09:00 - 15:30.
    • Saturday 09:00 - 15:30.
    • Sunday Closed.

Outside Access (Foregate Street Left Entrance)

  • This information is for the entrance located at the front of the building, on the left.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically (towards you).
  • Second set of doors View
    • The automatic doors are push pad activated.
    • The door(s) is / are double.
    • The width of the door opening is 185cm (6ft 1in).

Level Change (Foregate Street Left Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located in front of and immediately beyond the entrance.
  • The ramp/slope is easy.

Outside Access (Foregate Street Right Entrance)

  • This information is for the entrance located at the front of the building, on the right.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 181cm (5ft 11in).

Level Change (Foregate Street Right Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located in front of the entrance.
  • The ramp/slope is easy.

Reception (Ticket Office)

  • The desk/counter is 6m (6yd 1ft) from the Foregate Street right entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is not a hearing assistance system.
  • Opening Times View
    • Monday 06:10 - 19:00.
    • Tuesday 06:10 - 19:00.
    • Wednesday 06:10 - 19:00.
    • Thursday 06:10 - 19:00.
    • Friday 06:10 - 19:00.
    • Saturday 06:10 - 19:00.
    • Sunday 09:00 - 16:45.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played in Cafe Loco.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.

Train Station

  • There are generally 3 member(s) of staff on duty.
  • The station is staffed.
  • There is an office to obtain help.
  • The office to obtain help is 16m (17yd 1ft) from the platform 1 lift.
  • This office is located on platform 1, to the right as you exit the lift.
  • There is a ticket office.
  • The ticket office is located to the left as you enter the Foregate Street right entrance.
  • The ticket office is 6m (6yd 1ft) from the Foregate Street right entrance.
  • The train companies that operate within this station include:.
  • Please click here for access information for West Midlands Railway.
  • Please click here for access information for Great Western Railway.
  • There is a taxi rank at the station.
  • The taxi rank is located on Foregate Street, opposite the station.
  • The taxi rank is 30m (32yd 2ft) from the Foregate Street left entrance.
  • Shops and services within the station include a travel office and a Cafe Loco.
  • Not all key concourse shops and services have level access.
  • Concourse shops or services accessed by ramp / steps or lift are Cafe Loco.
  • There are 2 platform(s) in the station.
  • The platform(s) which has/have level access is / are 1 and 2.
  • The platform(s) accessed by lift is / are 1 and 2.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are located on platform(s) 1.
    • Accessible toilets are not located on the main station concourse.
    • There is not a wheelchair available to borrow.
  • Comments View
    • There is bench seating available on platforms 1 and 2.
    • There is a waiting room on platforms 1 and 2.

Level Change (Footbridge)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located to the rear of the station concourse.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • There is a lift to access this area/service.
  • The lift does bypass the step(s).
  • Comments View
    • The stairs to access platform 1 are to the rear right of the station concourse.
    • The stairs to access platform 2 are to the rear left of the station concourse.

Lift (Platform 1)

  • There is a lift for public use.
  • The lift is located immediately to the right as you enter the Foregate Street right entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are station concourse and platform 1.
  • The lift is approximately 2m (2yd 7in) from the Foregate Street right entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 77cm (2ft 6in).
  • The dimensions of the lift are 104cm x 137cm (3ft 5in x 4ft 6in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are not within 90cm - 120cm from the floor.
  • The height of the lift controls are between 86cm - 114cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.
  • Comments View
    • There is an easy gradient in front of the lift on platform 1 (shown in photograph 3).

Lift (Platform 2)

  • There is a lift for public use.
  • The lift is located to the left as you face the Foregate Street left entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are Foregate Street and platform 2.
  • The lift is approximately 2m (2yd 7in) from the Foregate Street left entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 77cm (2ft 6in).
  • The dimensions of the lift are 104cm x 137cm (3ft 5in x 4ft 6in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are not within 90cm - 120cm from the floor.
  • The height of the lift controls are between 86cm - 114cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.
  • Comments View
    • There is an easy gradient in front of the lift on platform 2.

Outside Access (Cafe Loco Entrance)

  • This information is for the entrance located on platform 1, to the left as you exit the platform 1 lift.
  • There is not level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are double (with one leaf locked).
  • The door(s) is / are heavy.
  • The width of the door opening is 55cm (1ft 10in).

Level Change (Cafe Loco Entrance)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in the doorway.
  • There is/are 1 step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is not a/are not handrail(s) at the step(s).

Inside Access (Cafe Loco)

  • There is level access to the service(s).
  • This venue does not play background music.
  • The lighting levels are medium.

Eating and Drinking (Cafe Loco)

  • The following information is for the café.
  • The café is located on platform 1.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 1m (3ft 3in) from the Cafe Loco entrance.
  • The standard height for tables is 73cm.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • Opening Times View
    • Monday 06:00 - 18:00.
    • Tuesday 06:00 - 18:00.
    • Wednesday 06:00 - 18:00.
    • Thursday 06:00 - 18:00.
    • Friday 06:00 - 18:00.
    • Saturday 09:00 - 18:00.
    • Sunday Closed.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 14m (15yd 11in) from the platform 1 lift.
    • This accessible toilet is located on platform 1, to the right as you exit the platform 1 lift.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 123cm x 206cm (4ft x 6ft 9in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 94cm (3ft 1in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 50cm (1ft 8in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 102cm (3ft 4in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the accessible toilet.
    • The height of the baby change table once extended is 96cm (3ft 2in).

Standard Toilet(s)

Additional Info

  • Staff do not receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.