You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • From the M5 J3, leave the motorway and join the A456 west bound towards Kidderminster.
    At the roundabout junction with the Ringway (the sixth after joining the A456), turn right staying with the A456 and continue towards Bewdley.
    Continue straight over at the next two roundabouts and onto Bewdley Road.
    The hospital is located just before the crossroads with the A4535.
  • The parking is open air with tarmac surfaces.
    It is pay and display with machines situated within the car park.
    There are several drop-off spaces available for 20 minute drop-offs outside the main entrances.
    There are designated Blue Badge spaces outside the main treatment centre entrance within the visitor parking area.
    Standard parking charges apply.
• By Bus View
  • There are several services including the 2, 42, 125, 291 and 292 with the majority of the stops located to the front of the hospital on Bewdley Road.
  • There is not an onsite bus stop.
• By Train View
  • Kidderminster Railway Station is located 1 mile from Kidderminster Hospital and Treatment Centre.
    There are regular buses running to the hospital.
• Useful Links View
  • Bus timetables from Worcestershire Council.
  • To view the web page described above click here (opens in new tab).
  • Bus timetables from Travel Line Midlands.
  • To view the web page described above click here (opens in new tab).
  • National Rail timetables and information.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance (Kidderminster Hospital and Treatment Centre). Skip to the next section.

Getting Help and Assistance (Kidderminster Hospital and Treatment Centre)

• There is not a Patient Advice and Liaison Service (PALS) at the hospital.
• There are not volunteers available for help and assistance at the hospital.
• Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, different languages on request and audio on request.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are not available.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs.
• To obtain mobility aids please contact a member of staff.
• BSL interpreters and language interpreters can be arranged via a booking service.
  Please contact the trust for more information.

You are on Hospital Parking (Car Park 2 - Treatment Centre Parking). Skip to the next section.

Hospital Parking (Car Park 2 - Treatment Centre Parking)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located to the right of the hospital, opposite the Treatment Centre entrance.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 6 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 500cm.
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located in front of the Treatment Centre entrance.
  • There is a dropped kerb from the drop-off point.
  • The dropped kerb does not have tactile paving.
• Paying View
  • There are not parking charges for the hospital car park.
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 30m (32yd 2ft) from the Treatment Centre entrance.
• Comments View
  • The car park is currently free to all users.

You are on Getting To (Fred Holland Diabetes Centre). Skip to the next section.

Getting To (Fred Holland Diabetes Centre)

• Fred Holland Diabetes Centre is/are located on the third floor of C Block.
• Access to Fred Holland Diabetes Centre is via the Diabetes/Occupational/Dietetics Department entrance.
• Enter via the Treatment Centre entrance, immediately turn right and head down the main corridor towards B Block, which has a slight slope.
  Turn right at lifts 4 and 5 and follow the corridor until it ends on a left turn.
  Follow that corridor, with a slight slope, into C Block.
  At the entrance to C Block, Lifts 7 and 8 will be on the left.
  Take the lift to floor 3.
  Upon exiting the lift the Diabetes/Occupational/Dietetics Department entrance will be on the left.
  Follow the corridor down to the second set of double manual doors, immediately turn left and the Fred Holland Diabetes Centre entrance will be straight ahead.
• There is ramped/sloped access to Fred Holland Diabetes Centre.
• Fred Holland Diabetes Centre is approximately 36m from the Diabetes/Occupational/Dietetics Department entrance.
• There is a/are manual, double door(s) which may be difficult to open between the Diabetes/Occupational/Dietetics Department entrance and the department/service.
• There are resting areas along the route.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

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• Comments View
  • Due to the C Block entrance being closed for non-staff, patients will need to use the Treatment Centre entrance to get to the departments in C Block, which is a route of approximately 120m.

You are on Outside Access (Treatment Centre Entrance). Skip to the next section.

Outside Access (Treatment Centre Entrance)

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• Entrance Details View
  • This information is for the entrance located to the right of the building, opposite the car park.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There are bollards outside this entrance.
  • The minimum width between the bollards/wall is 156cm.
  • The bollard(s) does/do not have a good colour contrast to prevent them being hazardous to visually impaired people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 103cm (3ft 5in).
  • There is not a door release button when exiting.
  • Standard manual wheelchairs are available for people to borrow at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 172cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 162cm.

You are on Reception (Treatment Centre Reception). Skip to the next section.

Reception (Treatment Centre Reception)

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• Reception View
  • The reception point is located directly ahead as you enter through the Treatment Centre entrance.
  • The reception point is approximately 10m (10yd 2ft) from the Treatment Centre entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is medium height (77cm - 109cm) .
  • There is not sufficient space to write or sign documents on the counter.
  • There is not a low section of the counter (76cm or below) available.
  • The counter is staffed.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 28/04/2021.
  • The hearing assistance system was working at the time of testing.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is tiles and stone.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There is a mixture of seating with and without armrests.
  • No tables are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are good.

You are on Getting Around (Kidderminster Hospital and Treatment Centre). Skip to the next section.

Getting Around (Kidderminster Hospital and Treatment Centre)

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• Access View
  • There is step free access throughout the building via lift(s).
  • There is a slight slope, with no handrails, for access to the B Block and C Block link corridor from the treatment centre.
  • Photographs 1 and 2 show this slope.
  • There is a slight slope, with handrails on both sides, for access to A and C blocks.
  • Photographs 3, 4 and 5 show this slope.
• Circulation View
  • There are doors in corridors which have to be opened manually.
  • The type of flooring in walkways and corridors is vinyl, tiles and stone.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • Handrails are provided in some corridors.
  • Seating is provided in some corridors.
  • There is good colour contrast between the walls and floor in the majority of corridors.
  • The lighting levels are varied.
• Signage and Wayfinding View
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the building.
  • The wayfinding signage includes some pictograms.
  • Dementia friendly signage is not provided.
  • There is a one-way system in place and floor markings.
    There are some double doors which have to be manually opened on some of the corridors.
• Safe Place(s) View
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• Audio View
  • This venue does not play background music in public areas.
  • There is not a hearing assistance system in the public areas of the building.

You are on Other Floors (C Block). Skip to the next section.

Other Floors (C Block)

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • The floors which are accessible by stairs are G, 1, 2, 3, 4.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on the left going up.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are provided on landings.
  • The lighting levels are varied.

You are on Entrance (Diabetes/Occupational Health/Dietetics). Skip to the next section.

Entrance (Diabetes/Occupational Health/Dietetics)

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• Entrance Details View
  • This information is for the entrance located on the third floor of C Block.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 155cm .
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 142cm (4ft 8in).
  • There is a door release button when exiting.
  • The height of the door release button is 133cm (4ft 4in).
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The door(s) may be difficult to open.
  • The width of the door opening is 86cm.

You are on Lift (Lifts 7 and 8). Skip to the next section.

Lift (Lifts 7 and 8)

• There is a lift for public use.
• The lift is located in the centre of C Block.
• Signs indicating the location of this lift are not clearly visible from the entrance.
• The lift is approximately 20m (21yd 2ft) from the C Block entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1, 2, 3, 4.
• There are manual, double doors which may be difficult to open to access the lift lobby on all floors.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are not within 90cm - 110cm from the floor.
• The external lift controls are set at 114cm from floor level.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is fair.
• The clear door width is 133cm.
• The dimensions of the lift are 165cm x 250cm.
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Department / Service (Fred Holland Diabetic Centre). Skip to the next section.

Department / Service (Fred Holland Diabetic Centre)

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• Department / Service Access View
  • The Fred Holland Diabetes Centre is located on the third floor of C Block.
  • There is a/are door(s) leading into the department/service.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 170cm .
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 150cm (4ft 11in).
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 120cm (3ft 11in).
  • There is a door release button when exiting.
  • The height of the door release button is 119cm (3ft 11in).
  • There is level access throughout the department/service.
  • There is clear signage on the department/service.
  • The type of flooring is vinyl/laminate.
  • There is flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
  • The department/service does not play background music.
  • The lighting levels are good.
• Department / Service Facilities View
  • This department/service has; ambulant toilet facilities for everyone, accessible toilet facilities for everyone, sub receptions, standard toilet facilities and consultation rooms.
  • There are 5 consultation/treatment rooms in this department/service.
  • A hearing assistance system is not available in the department/service.
  • A mobile hoist is not available on the department/service.
  • There are not accessible toilet facilities within the department/service.
  • Accessible toilet facilities are located on the ground floor of Block C.
  • There are standard toilet facilities within this department/service.
• Comments View
  • The reception is placed in a small office in the waiting area.
  • Once the bell is pressed at the department entrance, someone will come to the door.

You are on Opening Times (Fred Holland Diabetic Centre). Skip to the next section.

Opening Times (Fred Holland Diabetic Centre)

• Monday 08:30 - 16:30.
• Tuesday 08:30 - 16:30.
• Wednesday 08:30 - 16:30.
• Thursday 08:30 - 16:30.
• Friday 08:30 - 16:30.
• Saturday Closed.
• Sunday Closed.

You are on Consultation / Treatment Room (Education Room). Skip to the next section.

Consultation / Treatment Room (Education Room)

• There is / are 5 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Education Room.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are double width.
• The door(s) is/are permanently held open.
• The width of the door opening is 166cm (5ft 5in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are no chairs with armrests available.
• No tables are permanently fixed.
• There is not a hearing assistance system.
• The room does have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Waiting Room / Area (Fred Holland Diabetic Centre). Skip to the next section.

Waiting Room / Area (Fred Holland Diabetic Centre)

• The waiting room / area is approximately 10m from the Fred Holland Diabetic Centre Department Service entrance.
• There is a space for a wheelchair user to wait within the seating area.
• The surface height of the lowest table is 46cm.
• The tables do contrast visually with the floor.
• There is ample room for a wheelchair user to manoeuvre.
• There is not a red flashing fire alarm beacon within the waiting room / area.
• A water dispenser is not available.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located straight ahead as you enter the department via the main entrance.
  • This accessible toilet is approximately 15m from the department entrance.
  • There is step-free access into the accessible toilet.
  • This is a male toilet.
  • A key is not required for the accessible toilet.
  • There is written text and pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is poor.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 91cm.
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 237cm x 385cm.
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on both sides.
  • The lateral transfer space on the left is 93cm.
  • The lateral transfer space on the right is 97cm.
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There are dropdown rails on both sides of the toilet.
  • The contrast between the dropdown rail(s) and wall is fair.
  • There is not a/are not wall-mounted grab rail(s) available.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are pedal bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 149cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a backrest and a cistern.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is good.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 86cm (2ft 10in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is fair.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 95cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 91cm (2ft 12in).
  • The contrast between the towel dispenser and the wall is poor.
  • There is not a hand dryer.
• Accessible Shower View
  • The shower does have an unobstructed minimum 150cm x 150cm turning space.
  • The shower head is height adjustable.
  • The adjustable shower head can be placed between 105cm and 185cm when mounted.
  • There is no seat for the shower.
  • The colour contrast between the shower rails and wall is good.
  • There is a vertical grab rail for the shower.
  • The colour contrast between the vertical grab rail(s) for the shower and wall is good.
  • There is an emergency alarm for the shower.
• Comments View
  • The shower is currently out of use as the shower head has been removed.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The shared toilet is located on the third floor, opposite the lifts.
  • There is step-free access into the toilet(s), via lift.
  • The standard toilet(s) is/are approximately 9m from the lift.
  • There is written text signage on or near the toilet door.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • The colour contrast between the internal toilet door(s) and wall(s) is good.
  • The colour contrast between the walls and floor is good.
  • Toilet seats do not have a good colour contrast.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 90cm.
  • The wash basin(s) tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is located above the sink and to the right.
  • Lighting levels are moderate to good.

You are on Location of Toilet/Changing Facilities. Skip to the next section.

Location of Toilet/Changing Facilities

• Accessible toilet facilities are located on the ground floor opposite the Treatment Centre reception desk, and to the left as you enter the C Block entrance.
• Female and male standard toilet facilities are located on the ground floor opposite the Treatment Centre reception desk, and to the left as you enter the C Block entrance.
• Parent and baby changing facilities are located inside the accessible toilet located on the ground floor, opposite the Treatment Centre reception desk.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• Kidderminster Hospital and Treatment Centre link (new tab) - click here.
• Dietetics link (new tab) - click here.