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Head and Neck Ward

Worcestershire Royal Hospital , Charles Hastings Way , Worcester , WR5 1DD

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Access Guide

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Parking (Visitor/Patient Parking - Green Car Park)

  • Car Park View
    • The car park is located at the main hospital entrance.
    • The car park is open air/surface.
    • The car park surface consists of tarmac and block paving.
    • There are 38 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked and signposted.
    • The surveyed Blue Badge parking bay dimensions are 227cm (width) x 476cm (depth).
    • The dimensions of the designated Blue Badge parking bays vary in size.
    • There is a marked zone to both sides but not at the rear.
    • The width of the marked zone is 106cm.
    • The nearest designated bay is 19m from the main entrance.
    • The most accessible route from the Blue Badge parking has slight slopes.
    • This route has uneven surfaces and bollards.
    • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
    • There are some Blue Badge bays which have a kerb to overcome to access the main entrance. There is no dropped kerb from these bays.
  • Charges and Restrictions View
    • This car park is for visitors and Blue Badge holders only.
    • Parking is free for Blue Badge holders but not all users.
  • Electric Vehicle Charging Points View
    • Electric Vehicle charging points are not available.
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located in front of the main entrance, to the left.
    • There is a dropped kerb without tactile paving from the drop-off point.

Getting To (Head and Neck Ward)

  • The Head and Neck Ward is/are located on Level 2 of the main hospital building.
  • Access to the Head and Neck Ward is via the Main Hospital Entrance.
  • Enter via the Main Hospital Entrance.
    Proceed straight ahead and take the lift to the right of the reception desk to Level 2.
    Exit the lift and turn right down the corridor.
    Continue to the end and the Head and Neck Ward is located on the left.
  • There is step free access, via lift, to the Head and Neck Ward.
  • The Head and Neck Ward is approximately 72m from the lift 4.
  • There are resting areas along the route.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Entrance (Main Entrance - Level 1)

  • This entrance is located at the front of the main hospital building.
  • The approach to the entrance has uneven surfaces and a bollard.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy slope or ramp at the entrance.
  • There are double automatic doors.
  • The doors open towards you.
  • The width of the opening is 144cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.
  • There is a second set of double automatic doors.
  • The doors open towards you.
  • The width of the opening is 144cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.

Lift (Lift 4)

  • The lift surveyed is located ahead from the main entrance.
  • The distance from the main entrance is 13m.
  • The most accessible route to the lift has step-free level access.
  • There are no doors to open along the most accessible route.
  • Standard Lift View
    • Levels 0, 1 and 2 can be accessed by this lift.
    • The lift door has a high colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 630kg.
    • The control buttons have a low colour contrast.
    • None of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 80cm.
    • The internal dimensions of the lift are 107cm (width) x 140cm (depth).
    • The internal lift control buttons have tactile and Braille markings.
    • The control buttons have a low colour contrast.
    • None of the internal lift controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a list of floor services/facilities and a visual floor indicator.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Ward (Head and Neck Ward)

  • Ward Information View
    • This is a/an surgical ward.
    • This is a shared ward.
    • There is/are 3 bay(s) available.
    • There is/are 1 side room(s) available.
    • There is/are 11 bed(s) on this ward in total.
  • Ward Access View
    • There is a/are door(s) leading into the ward.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 160cm (5ft 3in).
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 128cm (4ft 2in).
    • There is an intercom.
    • The height of the intercom is 128cm (4ft 2in).
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 133cm (4ft 4in).
    • There is a door release button when exiting.
    • The height of the door release button is 132cm (4ft 4in).
    • There is level access throughout the ward.
    • There is clear signage on the ward.
    • The type of flooring is vinyl/laminate.
    • There is some flooring on the ward which is shiny and could cause issues with glare or look slippery to some people.
    • There is some flooring on the ward which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The lighting levels are moderate to good.
  • Reception/Nurses' Station View
    • The height of the ward reception desk is 115cm.
    • There is not a lowered section.
    • There is not a hearing assistance system available at the desk.
  • Ward Features and Patient Facilities View
    • The ward does not play background music.
    • There is a chair with armrests on both sides.
    • A mobile hoist is not available on the ward.
    • There are washroom facilities for patients on the ward.
    • There are toilet facilities for patients on the ward.
  • Visitor Facilities View
    • There are no accessible toilet facilities on the ward for visitors.
    • Accessible toilet facilities for visitors are located outside the ward on the Level 2 corridor.
    • There are no standard toilet facilities on the ward for visitors.
    • Standard toilet facilities for visitors are located outside the ward on the Level 2 corridor.
  • Visiting Times View
    • Visiting times vary, please contact the ward in advance.

Washroom (Shower Room)

  • Washroom Details View
    • The washroom surveyed has a wheel in shower, a toilet and a wash basin.
    • There is/are 3 washroom(s) of this type in the ward.
    • The washroom surveyed is located in bay 3.
    • There is step free access to the washroom surveyed once inside the ward.
    • This washroom is shared.
    • There is pictorial, written or text and dementia friendly signage on or near the washroom door.
    • The washroom door(s) open(s) outwards.
    • The door(s) is/are locked by a twist lock.
    • The door is easy to open.
    • The width of the door opening is 90cm (2ft 11in).
    • The dimensions of the washroom are 205cm x 318cm (6ft 9in x 10ft 5in).
    • The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is an emergency pull cord alarm.
    • The emergency pull cord alarm is within reach and fully functional.
    • There is not a red flashing fire alarm beacon within the washroom.
    • There is a/are coat hook(s) 170cm from the floor.
    • There is a mirror.
    • There is not a tall mirror, with suitable specifications, for ease of use.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The height of the wash basin is 86cm.
    • There are no wall-mounted grab rails for the wash basin.
    • The tap type is lever. It is not a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 125cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The height of the towel dispenser is 120cm.
    • There is not a hand dryer.
    • Disposal facilities are available.
    • There is a/are nappy/incontinence items bin and pedal bin disposal units.
    • The washroom has a non-slip floor.
  • Toilet Details View
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a rail with a padded back rest.
    • There is not a lateral transfer space.
    • There is a flush.
    • There are dropdown rails on both sides of the toilet.
    • As you face the toilet the wall-mounted grab rails are on the left.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The height of the toilet roll holder is 90cm.
    • There is not a shelf next to the toilet.
    • There is not a colostomy changing shelf for standing users next to the toilet.
  • Shower Details View
    • There is a wheel in shower.
    • The shower does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The shower head is height adjustable.
    • The shower control type is twist/turn.
    • A shower chair is available.
    • There are wall-mounted grab rails available for the shower.
  • Colour Contrast and Lighting View
    • The visual contrast between the external washroom door and wall is high.
    • The visual contrast between the internal washroom door and wall is high.
    • The visual contrast between the dropdown rail(s) and wall is low.
    • The visual contrast between the wall-mounted grab rails to the left of the toilet and wall is low.
    • The toilet seat visual contrast is low.
    • The visual contrast between the shower wall-mounted grab rails and wall is low.
    • The visual contrast between the washroom floor and walls is high.
    • Lighting levels are moderate to good.

Consultation / Treatment Room (Treatment Room)

  • There is / are 1 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Treatment Room.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) is/are easy to open.
  • The width of the door opening is 89cm (2ft 11in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist can be brought in from another department.
  • There is sufficient space next to the bed/couch for a mobile hoist to operate.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • All chairs have armrests available.
  • Some tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are moderate to good.

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