You are on Getting To The Hospital (Worcestershire Royal Hospital). Skip to the next section.

Getting To The Hospital (Worcestershire Royal Hospital)

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• By Road View
  • If you are approaching from the west via the A38, exit onto the B4205 George Street and head west over the bridge onto Tallow Hill towards the Railway Station. At the junction with Shrub Hill Road turn right then take the first left onto Newtown Road (B4636). Continue on the road until you see Worcestershire Royal Hospital on the right. If you are approaching from the north or south via the A4440, turn west onto Newtown Road (B4636) at the island next to the Worcester Livestock Market. Worcestershire Royal Hospital is located on your left. If you are approaching from the east on the A44 turn right at the island with the A4440 and head north until you see the Worcester Livestock Market and turn left onto Newtown Road (B4636) and the Worcestershire Royal Hospital is located on your left.
  • There are 2 main open air car parks at Worcestershire Royal Hospital for visitors and patients. They are called the Yellow Car Park and the Green Car Park. These car parks operate a "pay on foot" system with payment machines available inside the Main Hospital Entrance and in each of the car parks. There are also a number of limited spaces at the Aconbury Building, Worcestershire Breast Unit and the Worcestershire Oncology Centre. These are "pay and display" car parks. Payment machines are located in these car parks and at the road side for the any road side parking on site.
• By Bus View
  • Bus routes 36/38/W3 and X38 all stop near the Main Hospital Entrance and the Children's Unit on site. Routes 38/150A/356 and X38 also stop on Newtown Road at the Oaklands stop.
  • There is an onsite bus stop.
  • There are 2 bus stops on site, one to the right of the Main Hospital Entrance and one near the Children's Unit.
• By Train View
  • Worcester Shrub Hill Station is approximately 1.5miles from the hospital. Both the X38 and 38 routes run from the station. Foregate Street Station is located in the city centre and is approximately 2.7miles from the hospital. Both the X38 and 38 routes run from this station. There are also several taxi services which run from both stations.
• Useful Links View
  • Click the link below for a Google map location of Worcestershire Royal Hospital.
  • To view the web page described above click here (opens in new tab).
  • Click the link below for bus timetables from Worcestershire Council.
  • To view the web page described above click here (opens in new tab).
  • Click the link below for bus timetables from Travel Line Midlands.
  • To view the web page described above click here (opens in new tab).
  • Click the link below for National Rail timetables and information.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance (Worcestershire Royal Hospital). Skip to the next section.

Getting Help and Assistance (Worcestershire Royal Hospital)

• To see the hospital map please click here (opens new tab).
• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located on Level 1.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found at the reception desk or around the hospital.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs.
• To obtain mobility aids please contact a member of staff.

You are on Hospital Parking. Skip to the next section.

Hospital Parking

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• Parking View
  • The hospital does have a dedicated car park.
  • The car parking facilities are for Blue Badge holders only.
  • The car park is located at the front of the Aconbury West Building.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are signposted and have markings which are faded.
  • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 261cm x 455cm.
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is not a designated drop-off point.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the car park.
  • Payment signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Payment machines are located at the front of the car park.
  • There is not a payment machine at a convenient height for wheelchair users.
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 18m (19yd 2ft) from the Aconbury West Building entrance.

You are on Getting To (Woodside Unit). Skip to the next section.

Getting To (Woodside Unit)

• The Woodside Unit is/are located on the first floor of the Aconbury West Building.
• Access to the Woodside Unit is via the Aconbury West Building entrance.
• Enter via the Aconbury West Building entrance, turn right and take the lift to the first floor. Exit the lift, go forward and then turn right. The reception is located on the left.
• There is step free access, via lift, to the Woodside Unit.
• The Woodside Unit is approximately 12m from the lift.
• There is a/are manual, double door(s) which may be difficult to open between the lift and the department/service.
• There are resting areas along the route.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

You are on Outside Access. Skip to the next section.

Outside Access

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• Entrance Details View
  • This information is for the entrance located at the front of the Aconbury West Building.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is a door release button when exiting.
  • The height of the door release button is 113cm (3ft 8in).
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 170cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 152cm.
• Ramp/Slope Details View
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope gradient is slight.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • Signs indicating the location of the stairs are clearly visible from the entrance.
  • There are manual, single doors which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are G, 1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is not a landing.
  • Clear signs indicating the facilities on each floor of the building are provided on landings.
  • The lighting levels are low to moderate.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located on the right of the foyer.
• Signs indicating the location of this lift are clearly visible from the entrance.
• The lift is approximately 5m (5yd 1ft) from the Aconbury West Building entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is fair.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 109cm.
• The dimensions of the lift are 180cm x 140cm.
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Opening Times. Skip to the next section.

Opening Times

• Access is by appointment only.

You are on Department / Service (Woodside Unit). Skip to the next section.

Department / Service (Woodside Unit)

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• Department / Service Access View
  • The Woodside Unit is located on the first floor, to the right of Diabetes and Metabolism.
  • There is a/are door(s) leading into the department/service.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 88cm .
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 110cm (3ft 7in).
  • There is not a door release button when exiting.
  • There is level access throughout the department/service.
  • There is clear signage on the department/service.
  • The type of flooring is vinyl/laminate.
  • There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in the department/service which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The department/service does not play background music.
  • The lighting levels are moderate to good.
• Department / Service Facilities View
  • This department/service has; ambulant toilet facilities for everyone, standard toilet facilities, a main reception, consultation rooms and a waiting room/area.
  • There are 4 consultation/treatment rooms in this department/service.
  • A hearing assistance system is not available in the department/service.
  • A mobile hoist is available from another department/service.
  • There are accessible toilet facilities within the department/service.
  • There are standard toilet facilities within this department/service.

You are on Reception (Woodside). Skip to the next section.

Reception (Woodside)

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• Reception View
  • The reception point is located just off the main corridor.
  • The reception point is approximately 20m (21yd 2ft) from the lift.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is medium height (77cm - 109cm) .
  • There is not sufficient space to write or sign documents on the counter.
  • There is not a low section of the counter (76cm or below) available.
  • The counter is not staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There are seats with armrests on both sides.
  • No tables are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.

You are on Consultation / Treatment Room (Group Therapy Room). Skip to the next section.

Consultation / Treatment Room (Group Therapy Room)

• There is / are 1 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Group Therapy Room.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are double width.
• The door(s) may be difficult to open.
• The width of the door opening is 150cm (4ft 11in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist is available.
• The hoist is manual.
• A sling is not available.
• There is sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Consultation / Treatment Room (Woodside Consultation Room). Skip to the next section.

Consultation / Treatment Room (Woodside Consultation Room)

• There is / are 4 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Woodside Consultation Room 2.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 85cm (2ft 9in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Accessible Toilet(s) (Woodside). Skip to the next section.

Accessible Toilet(s) (Woodside)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located off the department corridor.
  • This accessible toilet is approximately 24m from the lift.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is written text and pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a sliding bolt.
  • The width of the accessible toilet opening is 88cm.
  • The contrast between the internal door and wall is good.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 139cm x 160cm.
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The height of the light switch/pull cord is 140cm from floor level.
  • The lighting levels are moderate to good.
  • There is not a lateral transfer space.
  • There is a flush.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail.
  • The contrast between the dropdown rail(s) and wall is fair.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary, pedal bin and clinical waste disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • The toilet has a covered cistern.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 43cm (1ft 5in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 95cm (3ft 1in).
  • The contrast between the toilet roll holder and the wall is poor.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 77cm (2ft 6in).
  • There are no vertical wall-mounted grab rails at the wash basin.
  • The wash basin tap type is lever.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 97cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 108cm (3ft 7in).
  • The contrast between the towel dispenser and the wall is poor.
  • There is not a hand dryer.

You are on Standard Toilet(s) (Woodside). Skip to the next section.

Standard Toilet(s) (Woodside)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The shared toilet is located off the department corridor.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 18m from the Woodside Unit entrance.
  • There is pictorial and written text signage on or near the toilet door.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • The colour contrast between the internal toilet door(s) and wall(s) is good.
  • The colour contrast between the walls and floor is good.
  • Toilet seats do not have a good colour contrast.
  • An ambulant toilet cubicle is available.
  • There is a/are horizontal wall mounted rail(s) on the left as you face the toilet.
  • The colour contrast of the horizontal wall mounted grab rail(s) in the ambulant cubicle(s) is poor.
  • The ambulant toilet does not have vertical wall mounted grab rails.
  • The height of the wash basin(s) is 91cm.
  • The wash basin(s) tap type is twist/turn.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is located above the wash basin.
  • Lighting levels are moderate to good.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Worcestershire Royal Hospital - Main Building link (new tab) - click here.
• Aconbury West Building link (new tab) - click here.