You are on Getting To The Hospital (Worcestershire Royal Hospital). Skip to the next section.

Getting To The Hospital (Worcestershire Royal Hospital)

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• By Road View
  • If you are approaching from the west via the A38, exit onto the B4205 George Street and head west over the bridge onto Tallow Hill towards the Railway Station. At the junction with Shrub Hill Road turn right then take the first left onto Newtown Road (B4636). Continue on the road until you see Worcestershire Royal Hospital on the right. If you are approaching from the north or south via the A4440, turn west onto Newtown Road (B4636) at the island next to the Worcester Livestock Market. Worcestershire Royal Hospital is located on your left. If you are approaching from the east on the A44 turn right at the island with the A4440 and head north until you see the Worcester Livestock Market and turn left onto Newtown Road (B4636) and the Worcestershire Royal Hospital is located on your left.
  • There are 2 main open air car parks at Worcestershire Royal Hospital for visitors and patients. They are called the Yellow Car Park and the Green Car Park. These car parks operate a "pay on foot" system with payment machines available inside the Main Hospital Entrance and in each of the car parks. There are also a number of limited spaces at the Aconbury Building, Worcestershire Breast Unit and the Worcestershire Oncology Centre. These are "pay and display" car parks. Payment machines are located in these car parks and at the road side for the any road side parking on site.
• By Bus View
  • Bus routes 36/38/W3 and X38 all stop near the Main Hospital Entrance and the Children's Unit on site. Routes 38/150A/356 and X38 also stop on Newtown Road at the Oaklands stop.
  • There is an onsite bus stop.
  • There are 2 bus stops on site, one to the right of the Main Hospital Entrance and one near the Children's Unit.
• By Train View
  • Worcester Shrub Hill Station is approximately 1.5miles from the hospital. Both the X38 and 38 routes run from the station. Foregate Street Station is located in the city centre and is approximately 2.7miles from the hospital. Both the X38 and 38 routes run from this station. There are also several taxi services which run from both stations.
• Useful Links View
  • Click the link below for a Google map location of Worcestershire Royal Hospital.
  • To view the web page described above click here (opens in new tab).
  • Click the link below for bus timetables from Worcestershire Council.
  • To view the web page described above click here (opens in new tab).
  • Click the link below for bus timetables from Travel Line Midlands.
  • To view the web page described above click here (opens in new tab).
  • Click the link below for National Rail timetables and information.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance (Worcestershire Royal Hospital). Skip to the next section.

Getting Help and Assistance (Worcestershire Royal Hospital)

• To see the hospital map please click here (opens new tab).
• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located on Level 1.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found at the reception desk or around the hospital.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs.
• To obtain mobility aids please contact a member of staff.

You are on Hospital Parking (Worcestershire Breast Unit Haven). Skip to the next section.

Hospital Parking (Worcestershire Breast Unit Haven)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located in front of the Worcestershire Breast Unit Haven entrance.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does have a barrier control system.
  • There is a touchscreen at the barrier.
  • The barrier controls/touchscreen can be reached from the car.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 2 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 360cm x 605cm.
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is not a designated drop-off point.
• Paying View
  • There are not parking charges for the hospital car park.
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 4m (4yd 1ft) from the Worcestershire Breast Unit Haven entrance.
• Comments View
  • There are 2 sets of barriers to enter the unit car park.

You are on Opening Times (Worcestershire Breast Unit Haven). Skip to the next section.

Opening Times (Worcestershire Breast Unit Haven)

• Monday 08:30 - 17:00.
• Tuesday 08:30 - 17:00.
• Wednesday 08:30 - 17:00.
• Thursday 08:30 - 17:00.
• Friday 08:30 - 17:00.
• Saturday Closed.
• Sunday Closed.

You are on Outside Access (Worcestershire Breast Unit Haven). Skip to the next section.

Outside Access (Worcestershire Breast Unit Haven)

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• Entrance Details View
  • This information is for the entrance located at the front of the Worcestershire Breast Unit Haven.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 133cm .
  • There is an intercom.
  • The height of the intercom is 133cm .
  • There is not a hand sanitiser.
  • There is a door release button when exiting.
  • The height of the door release button is 106cm (3ft 6in).
  • The main door(s) open(s) automatically (away from you).
  • The automatic door(s) is/are push pad activated.
  • The door(s) is/are double width.
  • The width of the door opening is 160cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 160cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.

You are on Department / Service (Worcestershire Breast Unit Haven). Skip to the next section.

Department / Service (Worcestershire Breast Unit Haven)

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• Department / Service Access View
  • Worcestershire Breast Unit Haven is located to the left of the main hospital behind the Education Centre.
  • There is level access throughout the department/service.
  • There is clear signage on the department/service.
  • The type of flooring is vinyl/laminate.
  • There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
  • The department/service does not play background music.
  • The lighting levels are moderate to good.
• Department / Service Facilities View
  • This department/service has; sub receptions, ambulant toilet facilities for everyone, consultation rooms, a sub waiting area, a main reception, a waiting room/area, standard toilet facilities, treatment rooms and accessible toilet facilities for everyone.
  • There are 9 consultation/treatment rooms in this department/service.
  • A hearing assistance system is not available in the department/service.
  • A mobile hoist is not available on the department/service.
  • There are accessible toilet facilities within the department/service.
  • There are standard toilet facilities within this department/service.

You are on Reception (Worcestershire Breast Unit Haven). Skip to the next section.

Reception (Worcestershire Breast Unit Haven)

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• Reception View
  • The reception point is located directly ahead as you enter the unit.
  • The reception point is approximately 6m (6yd 1ft) from the Worcestershire Breast Unit Haven entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is low (76cm or lower) .
  • There is sufficient space to write or sign documents on the counter.
  • The counter is staffed.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is obstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There are seats with armrests on both sides.
  • No tables are permanently fixed.
  • The waiting room / area does have background music playing.
  • There is a red flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are available.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.

You are on Consultation / Treatment Room (Consultation Room - Leigh Village). Skip to the next section.

Consultation / Treatment Room (Consultation Room - Leigh Village)

• There is / are 7 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Leigh Village.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 87cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist is not available.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are no chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Consultation / Treatment Room (Consultation Room - Vigornia & Worcester Severn Rotary). Skip to the next section.

Consultation / Treatment Room (Consultation Room - Vigornia & Worcester Severn Rotary)

• There is / are 7 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Vigornia & Worcester Severn Rotary.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 87cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist is not available.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are no chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Consultation / Treatment Room (Consultation Room - Jacqui Heal). Skip to the next section.

Consultation / Treatment Room (Consultation Room - Jacqui Heal)

• There is / are 7 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Jacqui Heal.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 86cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is not room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Reception (Screening Reception). Skip to the next section.

Reception (Screening Reception)

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• Reception View
  • The reception point is located to the right of the Worcestershire Breast Unit Haven reception.
  • The reception point is approximately 14m (15yd 11in) from the Worcestershire Breast Unit Haven entrance.
  • Clear signage for the reception area/desk is not visible from the entrance.
  • There is step free access to the reception point.
  • There is not a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is high (110cm+) .
  • There is not sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There are seats with armrests on both sides.
  • No tables are permanently fixed.
  • The waiting room / area does have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are available.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.

You are on Imaging Room (Mammogram). Skip to the next section.

Imaging Room (Mammogram)

• This section describes the Mammogram Room(s), located in the screening area.
• There is / are 1 Mammogram Room(s) available.
• The name / number of the room surveyed was; Mammogram.
• This room is not accessed via a changing room.

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• Imaging Room View
  • There is step free access into the imaging room.
  • The changing room is approximately 9m from the reception.
  • The changing room is approximately 3m from the main waiting area.
  • The door opens inwards.
  • The door(s) is/are single width.
  • The door(s) has/have a closer and maybe difficult for some to open.
  • A member of staff is available to assist with opening the door if required.
  • The width of the door is 88cm.
  • There is sufficient space for a wheelchair user to manoeuvre within the imaging room.
  • The type of flooring is vinyl/laminate.
  • There is not a bed / couch.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the imaging room.
  • The lighting levels in the imaging room are adjustable.
  • Currently patients are asked to get changed in the Mammogram Room.

You are on Imaging Room (Ultrasound). Skip to the next section.

Imaging Room (Ultrasound)

• This section describes the Ultrasound Room(s), located in the screening area.
• There is / are 1 Ultrasound Room(s) available.
• The name / number of the room surveyed was; Ultrasound.
• This room is not accessed via a changing room.

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• Imaging Room View
  • There is step free access into the imaging room.
  • The changing room is approximately 9m from the reception.
  • The changing room is approximately 3m from the main waiting area.
  • The door opens inwards.
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) has/have a closer and maybe difficult for some to open.
  • A member of staff is available to assist with opening the door if required.
  • The width of the door is 87cm.
  • There is sufficient space for a wheelchair user to manoeuvre within the imaging room.
  • The type of flooring is vinyl/laminate.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • There is no hoist available.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the imaging room.
  • The lighting levels in the imaging room are adjustable.
  • Patients are currently asked to get changed in the Ultrasound Room.

You are on Accessible Toilet(s) (Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located to the left of the Worcestershire Breast Unit Haven reception desk.
  • This accessible toilet is approximately 12m from the Worcestershire Breast Unit Haven entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 87cm.
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 151cm x 222cm.
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 66cm.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and pedal bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 142cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is good.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 93cm (3ft 1in).
  • The contrast between the toilet roll holder and the wall is poor.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 73cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 90cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 93cm (3ft 1in).
  • The contrast between the towel dispenser and the wall is poor.
  • There is not a hand dryer.

You are on Standard Toilet(s) (Worcestershire Breast Unit Haven). Skip to the next section.

Standard Toilet(s) (Worcestershire Breast Unit Haven)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located to the left of the Worcestershire Breast Unit Haven reception desk.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 8m from the Worcestershire Breast Unit Haven entrance.
  • There is pictorial signage on or near the toilet door.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • The colour contrast between the internal toilet door(s) and wall(s) is good.
  • The colour contrast between the walls and floor is good.
  • The toilet seats have a good colour contrast.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 85cm.
  • The wash basin(s) tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is located above and to the left of the wash basin.
  • Lighting levels are moderate to good.
• Toilet Facilities 2 View
  • The shared toilet is located on the consultation corridor.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 30m from the Worcestershire Breast Unit Haven entrance.
  • There is pictorial signage on or near the toilet door.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • The colour contrast between the internal toilet door(s) and wall(s) is good.
  • The colour contrast between the walls and floor is good.
  • The toilet seats have a good colour contrast.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 84cm.
  • The wash basin(s) tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is located above and to the left of the wash basin.
  • Lighting levels are moderate to good.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Worcestershire Royal Hospital Main Building link (new tab) - click here.