You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • Directions from the North:- Leave the M6 at junction 27 (sign posted Wigan, Parbold, A5209), then at the roundabout take the first exit onto the A5209. At the T-junction turn right onto the A5209. At the traffic signals turn right onto the A49. At the roundabout take the second exit onto the A49. Follow the A49 (Wigan Road), past the Royal Albert Edward Infirmary and continue on through Wigan Centre. Continue past Wigan and Leigh College (on the right) and along Frog Lane. Go under the railway bridge and arrive at Wigan Health Centre (Boston House) on your right. Directions from the South:- Leave the M6 at junction 25 and exit onto the A49 (turn left at the roundabout following the A49). At the roundabout, take the third exit onto B5238/Poolstock Lane. Continue to follow B5238. Cross the mini roundabout and turn left at the traffic lights following B5238/Chapel Lane. Continue to follow Chapel Lane. Continue to follow the A49 / River Way. Turn left at the traffic lights (with the Mercure Oak Hotel on the right) onto Powell Street / Northway. Continue past Wigan and Leigh College (on the right) and along Frog Lane. Go under the railway bridge and arrive at Wigan Health Centre (Boston House) on the right.
  • There is an open air car park in front of the venue with standard bays and 10 Blue Badge spaces.
• By Bus View
  • The nearest bus stop is on Woodhouse Lane, 60m from the hospital.
• By Train View
  • The nearest train station is Wigan Wallgate, 1km from the hospital.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is not a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located The Wrightington Wigan and Leigh NHS Foundation Trust, Royal Albert Edward Infirmary, Wigan Lane, Wigan.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 01942 822 376.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers do receive disability awareness / equality training.
• Hospital staff do receive disability awareness / equality training.
• Volunteers can be found at the main reception on the ground floor.
• Hospital staff and volunteers receive deaf awareness training.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are available.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.

You are on Hospital Parking. Skip to the next section.

Hospital Parking

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located in front of the hospital.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 10 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 350cm x 580cm.
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is not a designated drop-off point.
• Paying View
  • There are not parking charges for the hospital car park.
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 6m (6yd 1ft) from the Block B Entrance.

You are on Getting To (WWL Eye Unit Outpatients). Skip to the next section.

Getting To (WWL Eye Unit Outpatients)

• WWL Eye Unit Outpatients is/are located on the second floor of Block B.
• Access to WWL Eye Unit Outpatients is via the Block B Entrance.
• Enter Block B and continue to the lift foyer on the right. Take the lift to level 2. Exit the lift and Eye Unit Outpatients is located directly ahead.
• There is step free access, via lift, to WWL Eye Unit Outpatients.
• WWL Eye Unit Outpatients is approximately 9m from the Block B Entrance.
• There is a/are manual, heavy, single door(s) between the Block B Entrance and the department/service.
• Wayfinding signage is provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

You are on Outside Access (Block B Entrance). Skip to the next section.

Outside Access (Block B Entrance)

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• Entrance Details View
  • This information is for the entrance located off the car park.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is no hand sanitiser at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 138cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 148cm.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • Signs indicating the location of the stairs are clearly visible from the entrance.
  • There are manual, double doors which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are G, 1 and 2.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are provided on landings.
  • The lighting levels are good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located ahead and to the right as you enter.
• Signs indicating the location of this lift are clearly visible from the entrance.
• The lift is approximately 5m (5yd 1ft) from the Block B Entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1 and 2.
• There are manual, heavy, double doors to access the lift lobby on all floors.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is fair.
• The colour contrast between the external lift control plate and the wall is poor.
• The clear door width is 90cm.
• The dimensions of the lift are 110cm x 210cm.
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Opening Times (WWL Eye Unit Outpatients). Skip to the next section.

Opening Times (WWL Eye Unit Outpatients)

• Monday 07:30 - 17:30.
• Tuesday 07:30 - 17:30.
• Wednesday 07:30 - 17:30.
• Thursday 07:30 - 17:30.
• Friday 07:30 - 17:30.
• Saturday Closed.
• Sunday Closed.

You are on Entrance (WWL Eye Unit Outpatients). Skip to the next section.

Entrance (WWL Eye Unit Outpatients)

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• Entrance Details View
  • This information is for the entrance located on the second floor of Block B.
  • The entrance area/door is not clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is a hand sanitiser but it is not at a convenient height for wheelchair users.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) is/are heavy.
  • The width of the door opening is 87cm.

You are on Reception (WWL Eye Unit Outpatients). Skip to the next section.

Reception (WWL Eye Unit Outpatients)

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• Reception View
  • The reception point is located to the left as you enter the unit.
  • The reception point is approximately 3m (3yd 10in) from the unit entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is high (110cm+) .
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • There is a clear knee recess beneath the low section of the desk.
  • The counter is staffed.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • The seats do not have armrests.
  • No tables are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is not a flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are medium.

You are on Waiting Room / Area (WWL Eye Unit Outpatients). Skip to the next section.

Waiting Room / Area (WWL Eye Unit Outpatients)

• There is a waiting room / area.
• The waiting room / area is approximately 18m from the unit entrance.
• There is level access into the waiting room / area.
• Level access is by lift.
• There is not a/are not door(s) into the waiting room / area.
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to wait within the seating area.
• No chairs are permanently fixed.
• Some chairs with armrests are available.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a flashing fire alarm beacon within the waiting room / area.
• There is a television.
• Subtitles are available.
• Vending machines are not available.
• A water dispenser is not available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are medium.

You are on Reception (Orthoptics). Skip to the next section.

Reception (Orthoptics)

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• Reception View
  • The reception point is located ahead, then to the left and left again as you enter the unit.
  • The reception point is approximately 20m (21yd 2ft) from the unit entrance.
  • Clear signage for the reception area/desk is visible from the lift.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is low (76cm or lower) .
  • There is sufficient space to write or sign documents on the counter.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • There is a clear knee recess beneath the low section of the desk.
  • The counter is staffed.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There is a mixture of seating with and without armrests.
  • Some tables are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is not a flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are available.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are medium.

You are on Inside Access (Eye Unit Outpatients). Skip to the next section.

Inside Access (Eye Unit Outpatients)

• There is level access once inside.
• This venue does not play background music.
• Motorised scooters are allowed in public parts of the venue.
• Wayfinding signage is available.
• Some Braille signage is available.
• Some tactile signage is available.
• The type of flooring in walkways and corridors is vinyl/laminate.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
• The lighting levels are medium.

You are on Consultation / Treatment Room (Orthoptic Clinical Room). Skip to the next section.

Consultation / Treatment Room (Orthoptic Clinical Room)

• There is / are 3 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Orthoptic Clinical Room 1.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) is/are heavy.
• The width of the door opening is 88cm (2ft 11in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not adjustable.
• There are some chairs with armrests available.
• The room does not have background music playing.
• There is not a flashing fire alarm beacon within the room.
• Lighting levels are medium.

You are on Consultation / Treatment Room (Assessment Room). Skip to the next section.

Consultation / Treatment Room (Assessment Room)

• There is / are 2 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Assessment Room 2.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 86cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not adjustable.
• There are some chairs with armrests available.
• All tables are permanently fixed.
• The room does not have background music playing.
• There is not a flashing fire alarm beacon within the room.
• Lighting levels are medium.

You are on Consultation / Treatment Room (Consulting Room). Skip to the next section.

Consultation / Treatment Room (Consulting Room)

• There is / are 5 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Consulting Room 2.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 86cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist is not available.
• There is not sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• There are some chairs with armrests available.
• All tables are permanently fixed.
• The room does not have background music playing.
• There is not a flashing fire alarm beacon within the room.
• Lighting levels are medium.

You are on Consultation / Treatment Room (Treatment Room). Skip to the next section.

Consultation / Treatment Room (Treatment Room)

• There is / are 1 consultation / treatment room(s) available.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 86cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not adjustable.
• There are some chairs with armrests available.
• All tables are permanently fixed.
• The room does not have background music playing.
• There is not a flashing fire alarm beacon within the room.
• Lighting levels are medium.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is located to the right as you enter the unit.
  • This accessible toilet is approximately 20m (21yd 2ft) from the unit entrance.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a lever twist.
  • The door is heavy.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The dimensions of the accessible toilet are 162cm x 219cm (5ft 4in x 7ft 2in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 91cm (2ft 12in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are female sanitary and general domestic waste disposal units.
  • There is not a flashing fire alarm beacon within the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 127cm (4ft 2in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 94cm.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the external door and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Shared Toilet(s) View
  • The shared toilets that were surveyed are located to the right as you enter the unit.
  • The shared toilet(s) is/are approximately 18m (19yd 2ft) from the unit entrance.
  • Inside the venue, there is level access to the shared toilet(s).
  • This is by lift.
  • An ambulant toilet with wall mounted grab rails is not available.
  • Lighting levels are medium.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• Wigan Health Centre, Block B link (new tab) - click here.