Access Guide
Getting To (Clock Tower Restaurant)
- The Clock Tower Restaurant is located on the first floor of Royal Albert Edward Infirmary.
- The Clock Tower Restaurant is approximately 8m from the main hospital entrance - entrance 1.
- The route from the accessible parking to the main hospital entrance - entrance 1 has dropped kerbs and a slight slope.
- View further information about parking at the hospital (opens new tab)
- Access to the Clock Tower Restaurant is via the main hospital entrance - entrance 1.
- Enter the hospital via the main hospital entrance - entrance 1, and go through two sets of double automatic doors.
Bear right and go through the entrance to the stairwell.
Continue up the stairs the entrance is ahead. - View further information about entrances (opens new tab)
- There is stepped access to the Clock Tower Restaurant.
- The most accessible route includes manual doors which are held open and automatic doors.
- Some flooring is shiny .
- There are not resting areas along the route.
- Wayfinding signage is provided.
- Dementia friendly signage is not provided.
- The following toilet facilities are available along the route; standard toilets.
- View information about accessible toilet facilities in public areas (opens new tab).
- View information on getting to and around the hospital (opens new tab)
Hospital Parking (Accessible Parking)
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Parking
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- The hospital does have a dedicated car park.
- The car parking facilities are for Blue Badge holders only .
- The car park is located at the front of the hospital.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does not have a barrier control system.
- The car park surface is tarmac.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 9 designated Blue Badge parking bay(s) within the hospital car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 460cm (7ft 6in x 15ft 1in).
- There is a 120cm hatched zone around the Blue Badge parking bay(s).
- Parking spaces for Blue Badge holders do not need to be booked in advance.
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Drop-off Point
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- There is not a designated drop-off point.
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Paying
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- There are not parking charges for the hospital car park.
- Parking signs are provided .
- Parking signs are clearly presented.
- Parking signs are located throughout the car park.
- Parking signs do make it clear if parking charges apply to Blue Badge holders.
- Parking is free for Blue Badge holders.
- To see the hospital parking charges please click here (opens new tab).
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Access to the Hospital
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are dropped kerbs.
- The hospital entrance is clearly visible from the car park.
- The nearest designated Blue Badge parking bay is approximately 70m (229ft) from the Entrance 1.
- There is a service road to cross using the dropped kerbs and an uneven pavement between the Blue Badge bays and Entrance 1.
- Blue Badge holders can park free of charge.
- Please scan your Blue Badge at one of the pay stations before leaving the car park - simply type in your vehicle registration number and then press submit. .
Hospital Parking (Car Park A - Blue Badge Holders Only)
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Parking
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- The hospital does have a dedicated car park.
- The car parking facilities are for Blue Badge holders only .
- The car park is located at the front of the hospital.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does not have a barrier control system.
- The car park surface is tarmac.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) markings are faded.
- There is/are 8 designated Blue Badge parking bay(s) within the hospital car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 610cm (7ft 10in x 20ft 0in).
- There is not a 120cm hatched zone around the Blue Badge parking bay(s).
- The dimensions of other designated Blue Badge parking bay(s) vary in size.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
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Drop-off Point
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- There is not a designated drop-off point.
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Paying
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- There are not parking charges for the hospital car park.
- Parking signs are provided .
- Parking signs are clearly presented.
- Parking signs do make it clear if parking charges apply to Blue Badge holders.
- Parking is free for Blue Badge holders.
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Access to the Hospital
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are dropped kerbs.
- The hospital entrance is not clearly visible from the car park.
- The route from the car park to the hospital entrance is clearly signposted.
- The nearest designated Blue Badge parking bay is approximately 30m (98ft) from the Entrance 2.
- There are bollards between the Blue badge bays and the pavement.
- Please scan your Blue Badge at one of the pay stations before leaving the car park - simply type in your vehicle registration number and then press submit.
- Payment machines are located throughout the car park.
- There is not a payment machine at a convenient height for wheelchair users.
- There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
Outside Access (Entrance 1)
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Entrance Details
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- This information is for the entrance located at the front of the hospital.
- The entrance area/door is not clearly signed.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- There is not a bell/buzzer.
- There is not an intercom.
- There is a hand sanitiser.
- The height of the hand sanitiser is 123cm (4ft).
- There is not a door release button when exiting.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 133cm.
- There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 120cm.
- There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
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Ramp/Slope Details
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- The ramp/slope is located directly leading to the entrance.
- The ramp/slope gradient is slight.
Opening Times (Clock Tower Restaurant)
- Monday 09:00 - 14:00.
- Tuesday 09:00 - 14:00.
- Wednesday 09:00 - 14:00.
- Thursday 09:00 - 14:00.
- Friday 09:00 - 14:00.
- Saturday Closed.
- Sunday Closed.
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Comments
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- Breakfast is served between 9:00 and 11:00
- Lunch, meal deals, and snacks are served between 12:00 and 14:00.
Entrance (Ground Floor Stairwell Entrance)
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Entrance Details
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- This information is for the entrance located on the ground floor, to the left of the main entrance,.
- The entrance area/door is clearly signed with the name of the service/department.
- There is step free access at this entrance.
- There is not a bell/buzzer.
- There is not an intercom.
- There is not a hand sanitiser.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The width of the door opening is 83cm.
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Step Details
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- The step(s) is/are located immediately beyond the entrance.
- There is/are 16 step(s).
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on the right going up the step(s).
- The lighting levels at the step(s) are good.
Eating and Drinking (Clock Tower Restaurant)
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Location and Access
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- The following information is for the restaurant.
- The restaurant is located on the first floor of the Royal Albert Edward Infirmary.
- There is stepped access to the restaurant.
- For access there is a single manual door which is permanently held open.
- The opening width is under 75cm.
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Service and Menus
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- Tables cannot be booked in advance.
- There is a counter where food and drink can be ordered.
- Staff can bring food and/or drinks to tables.
- Menu types include; large print menus, picture wall menus and menu boards.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold meals and snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are not available.
- This area does not play background music.
- There is not a hearing assistance system.
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Service Counter(s)
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- The height of the counter is 84cm.
- The height of the tray counter/rail is 84cm.
- There is a moveable card machine available for payment.
- The lighting levels are good.
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Tables and Seating
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- There is ample room for a wheelchair user to manoeuvre.
- The majority of tables are accessible to wheelchair users.
- The standard height for the underside of dining tables is 71cm.
- The surface height of the highest table is 100cm.
- Some tables are permanently fixed.
- No chairs are permanently fixed.
- No chairs have armrests on both sides.
- There are also high tables and high stools.
- The type of flooring in this area is vinyl.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
- The Clock Tower Restaurant is accessed by stairs, however there is a bistro/shop on the ground floor near main entrance 1, under the restaurant.
Food can be ordered from the Clock Tower Restaurant by phone from the Bistro/shop to be delivered downstairs.
There are drinks available in vending machines and a microwave is available.
