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The Clock Tower Restaurant

Royal Albert Edward Infirmary, Wigan Lane, Wigan, Lancashire, WN1 2NN

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Access Guide

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Getting To The Hospital

  • By Road View
    • Directions from the North: Follow the M6 South bound heading for Wigan. At junction 27, Standish, leave the M6. Get in the left hand lane of the slip road and take the A5029 which is the first left turn off the roundabout at the top of the slip road. You are now on a dual carriage way for approximately 600 yards. Keep left. At the end of dual carriage way you reach a junction, turn Left for Wigan (A49). You are still on the A5029 and are heading for Wigan town centre. (At this point you can also follow signs for Haigh Hall Country Park as they will take you the same destination). Continue on the A5029 going straight through the first set of lights until you reach the second set of traffic lights at Standish Village. At these traffic lights turn right onto the High Street, heading for Wigan on the A49. Continue along the A49 following signs for Wigan town centre. Eventually you will come to a small roundabout (Boar's Head Pub). Go right at this roundabout and continue along the A49 for approximately two miles going straight through a mini roundabout. If you stay in the left hand lane on the roundabout you will have priority to pass. Eventually you will arrive at the Royal Albert Edward Infirmary which is on your right. Directions from the South: Follow the M6 North bound heading for Wigan. At junction 25 leave the M6. Get in the left hand lane of the slip road. At the roundabout take the first exit (left), following signs for Town Centre, A49. Continue on this road for approximately 400 metres (past a retail park on the left) until you reach the next roundabout, you will need to get in the right hand lane. At this roundabout go right round and take the third exit onto the B5238/Poolstock Lane. Continue on this road for approximately 2 miles. After crossing a mini roundabout turn left at the traffic lights following the B5238/Chapel Lane. Continue on this road following Chapel Lane through 4 sets of traffic lights. At the fifth set of lights you will come to a T junction signposted A49 Preston/Standish. This will also be marked on the road lane (there will be a large hotel on your right hand side and a Rileys Snooker Hall directly in front of you). Bear to the right at this junction again, staying in the left hand lane marked A49, following the sign A49/Preston. You will start picking up the signs for the Hospital at this junction. At the next set of traffic lights go straight through (you will see a Tesco on the left) joining Central Park Way and going up the hill, again following the A49. This bends to the right and joins Wigan Lane. Carry on up the hill for approximately a quarter of a mile and the Royal Albert Edward Infirmary is on the left hand side.
    • Car parking is available on a Pay and Display basis. It applies to all cars parks and includes Blue Badge bays. The cost is: Up to 30 minutes drop off Free Up to two hours £2.50 Between two and four hours £4.50 Over four hours £6.00 Please bring some change for the pay and display machines as they don't accept notes. There is a concession for long term patients/visitors of £2.50 for each and every 24 hr period providing the visitor acquires a concessionary pass from either the security department or the relevant ward and the pass is clearly displayed in the vehicle windscreen. Car Parking Concession Criteria: Any oncology patient who attends the Trust for frequent regular treatment will receive free parking for the length of their treatment. This criterion was agreed by Macmillan Cancer Support. Any patients attending clinics at the Trust for a minimum of one day a week for an extensive period will receive free parking. Visitors of patients hospitalised for 2 weeks or more will be offered free parking for the duration of the patients stay.
  • By Bus View
    • The nearest bus stops are located on Wigan Lane with services 362 and 638 operating here.
  • By Train View
    • The nearest train stations are Wigan Wallgate and which is approximately a 10 minute taxi ride and Wigan North Western which is a 9 minute taxi ride.
  • Useful Links View

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located to the left of Main Entrance 1.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01942 244 000.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • Volunteers do not receive disability awareness / equality training.
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found in front of Main Entrance 1.
  • Hospital staff do receive disability awareness / equality training.
  • Hospital staff receive deaf awareness training.
  • Documents are available in an alternative format and can be provided to include: Braille, large print, different languages on request and audio.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available on request.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs, tri wheel walkers, walking frames, walking sticks, mobile hoists, hoist slings and crutches.

Parking

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There are 10+ designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 360cm x 520cm (11ft 10in x 17ft 1in).
  • The nearest designated bay is 38m (42yd) from the main hospital entrance 1.
  • The furthest designated bay is 70m (77yd) from the main hospital entrance 1.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.
  • There is not a designated drop off point.

Getting To (Clock Tower Restaurant)

  • The Clock Tower Restaurant is/are located on the third floor of Royal Albert Edward Infirmary.
  • Access to the Clock Tower Restaurant is via the Main Entrance 1.
  • Enter via Main Entrance 1 and go through two sets of double automatic doors to enter the main corridor. Either bear right or left to the single heavy door to the stairwell entrances. Go up one flight of steps to the single heavy door which is the entrance of the Clock Tower Restaurant.
  • There is stepped access to the Clock Tower Restaurant.
  • The Clock Tower Restaurant is approximately 8m from the Main Entrance 1.
  • There is a/are manual, heavy, single door(s) between the Main Entrance 1 and the department/service.
  • Wayfinding signage is provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • Comments View
    • There is only stepped access to the Clock Tower Restaurant.

Outside Access (Main Entrance 1)

  • Entrance Details View
    • This information is for the entrance located at the front of the main building.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is not a door release button when exiting.
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 130cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 129cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.

Other Floors

  • Stairs View
    • Signs indicating the location of the stairs are clearly visible from the entrance.
    • There are manual, single doors which may be difficult to open to enter and exit the stairwell on all floors.
    • The floors which are accessible by stairs are 2,3.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • The steps do have handrails.
    • The steps have a handrail on the right going up.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor of the building are not provided on landings.
    • The lighting levels are good.
  • Comments View
    • There are identical stairs to the other side of the Clock Tower Restaurant. These stairs only go from Level 2 to the Clock Tower Restaurant.

Opening Times

  • Monday 08:00 - 14:00.
  • Tuesday 08:00 - 14:00.
  • Wednesday 08:00 - 14:00.
  • Thursday 08:00 - 14:00.
  • Friday 08:00 - 14:00.
  • Saturday Closed.
  • Sunday Closed.

Entrance (Clock Tower Restaurant)

  • Entrance Details View
    • This information is for the entrance located on the third floor of Royal Albert Edward Infirmary.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is not a hand sanitiser.
    • There is not a door release button when exiting.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 83cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 84cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.

Inside Access

  • There is level access once inside.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • The type of flooring in walkways and corridors is vinyl/laminate.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are medium.

Eating and Drinking (Clock Tower Restaurant)

  • The following information is for the restaurant.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • Some tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 2m (2yd 7in) from the Clock Tower Restaurant entrance.
  • The distance between the floor and the lowest table is 71cm (2ft 4in).
  • The distance between the floor and the highest table is 100cm (3ft 3in).
  • The standard height for tables is 71cm.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are not available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot cooked food.
  • Comments View
    • The Clock Tower Restaurant is accessed by stairs, however there is a Bistro/shop on the ground floor near Main Entrance 1 under the restaurant. Food can be ordered from the Clock Tower Restaurant by phone from the Bistro/shop and would be delivered downstairs.
    • There are also drinks vending machines and microwave available.

Accessible Toilet

  • Accessible toilet facilities are not available.
  • Comments View
    • The nearest accessible toilet is located in Main Hospital Entrance 1, Bistro area.

Standard Toilet(s)

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