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Suite 3 - Audiology

Thomas Linacre Centre, Parsons Walk, Wigan, Lancashire, WN1 1RU

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Access Guide

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Introduction

Opening Times

  • Monday 07:30 - 20:00.
  • Tuesday 07:30 - 20:00.
  • Wednesday 07:30 - 20:00.
  • Thursday 07:30 - 20:00.
  • Friday 07:30 - 20:00.

Location

  • The venue is situated outside the centre of the town.
  • This venue is situated in Wigan.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Wigan Wallgate.

Parking

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 13 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 300cm x 500cm (9ft 10in x 16ft 5in).
  • The nearest Blue Badge bay is 20m (21yd 2ft) from the main hospital entrance.
  • The furthest Blue Badge bay is 40m (43yd 2ft) from the main hospital entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
  • There is not a designated drop off point.

Outside Access (Thomas Linacre Centre Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 110cm (3ft 7in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open automatically.
    • The doors are double width.
    • The door opening is 105cm (3ft 5in) wide.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is medium.

Lift

  • There is a lift for public use.
  • The lift is located within the corridor.
  • The lift is 18m (20yd) from main hospital entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 110cm x 210cm (3ft 7in x 6ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do not have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is medium.

Outside Access (Suite 3 Entrance)

  • This information is for the entrance located on the first floor.
  • There is level access into the venue.
  • Level access is via lift.
  • The main doors open towards you (pull).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 164cm (5ft 5in) wide.

Reception (Main Reception)

  • The desk is 7m (22ft 12in) from the clinic entrance .
  • There is level access to reception from the entrance.
  • The reception desk is medium height.
  • The desk has a lowered section.
  • The desk is generally staffed.
  • Lighting levels are medium.
  • There is not a hearing assistance system.

Outside Access (Audiology Unit Entrance)

  • This information is for the entrance located within the Suite 3 corridor.
  • There is level access into the venue.
  • The main doors open away from you (push).
  • The doors are double width.
  • The doors are light.
  • The door opening is 134cm (4ft 5in) wide.

Reception (Audiology)

  • The desk is 13m (14yd) from the unit entrance .
  • There is level access to reception from the entrance.
  • The reception desk is medium height.
  • The desk does not have a lowered section.
  • The desk is generally staffed.
  • Lighting levels are medium.
  • There is not a hearing assistance system.
  • There is a bell to attract attention.
  • The bell is not at a suitable height for a wheelchair user.
  • There is not sufficient space to write or sign documents on the desk.

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • The type of flooring in walkways and corridors is carpet and non slip.
  • Lighting levels are medium.

Waiting Room / Area (Audiology)

  • There is a waiting room / area.
  • The waiting room / area is 10m (32ft 10in) from the unit entrance .
  • There is level access into the waiting room / area.
  • There are not doors into the waiting room / area.
  • There is room for a wheelchair user to manoeuvre.
  • The type of flooring is vinyl.
  • No chairs are permanently fixed.
  • Some chairs with armrests are available.
  • No tables are permanently fixed.
  • Announcements are in person.
  • The room does not have background music playing.
  • There is not a television.
  • Vending machines are not available.
  • There is not a children's play area.
  • There is space for an assistance dog to rest.
  • Lighting levels are medium.

Consultation / Treatment Room

  • There are 6 consultation/treatment rooms available.
  • The room surveyed was Fitting Room 2.
  • The consultation / treatment room is 32m (35yd) from the unit entrance .
  • There is level access to the consultation / treatment room.
  • There are doors into the consultation / treatment room.
  • The main doors open away from you (push).
  • The doors are single width.
  • The doors are light.
  • The door opening is 83cm (2ft 9in) wide.
  • The type of flooring is carpet.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist is not available.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair is not adjustable.
  • All chairs with armrests available.
  • No tables are permanently fixed.
  • The room does not have background music playing.
  • Lighting levels are medium.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is located within the pre-op waiting area.
    • The accessible toilet is 22m (24yd) from the clinic entrance.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The door is light.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The dimensions of the accessible toilet are 157cm x 195cm (5ft 2in x 6ft 5in).
    • Floor manoeuvring space is clear in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 100cm (3ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is a functional emergency alarm available.
    • Disposal facilities are available in the cubicle.
    • There is a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors in the accessible toilet.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 43cm (1ft 5in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The toilet roll holder is 110cm (3ft 7in) high.
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is placed higher than 74cm (2ft 5in).
    • The sink is 76cm (2ft 6in) high.
  • Colour Contrast and Lighting View
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the external door and wall is good.
    • There is a poor colour contrast between the dropdown rail(s) and wall.
    • The contrast between the grab rails and wall is poor.
    • The contrast between the walls and floor is good.
    • Lighting levels are medium.
  • Comments View
    • There is a similar adapted toilet located within the corridor of the clinic.

Standard Toilet(s)

Additional Info

  • Disability Awareness Training
  • All Trust staff undertake disability awareness training as part of their Equality and Diversity training.
  • Assistance Dogs
  • Assistance dogs are welcome in the hospital and the Outpatient areas.
  • However, assistance dogs are not allowed into direct multi-patient clinical areas, such as wards, due to Infection Control and also other reasons.
  • Staff are usually asked to accommodate a side room or visiting area for patients that require an assistance dog or people visiting with an assistance dog.
  • Patient Information
  • Patient information and correspondence can be requested in large print, Braille, audio and in other languages.
  • To request these documents please contact the ward / department.Mobility Aids
  • Mobility aids available within the hospital include bariatric beds and wheelchairs, manual hoists, hoist slings, tri wheel walkers, walking sticks, walking frames, crutches and commodes which are all available on request.
  • There is no charge for mobility aids.
  • Volunteers
  • Volunteers are available for help and assistance.
  • Volunteers are located on the desks just inside the main hospital entrance.
  • Language Interpreters
  • British Sign Language interpreters can be provided on request.
  • An interpreter service is provided for patients whose first language is not English.
  • Hearing Assistance
  • Portable hearing loops are available on request.
  • Typetalk,
  • Switchboard staff are Typetalk aware.
  • Children
  • Children are welcome within the hospital, however, visiting with children under the age of 12 is discouraged, unless the patient is a parent, brother or sister.
  • Wheelchair Assistance
  • Wheelchair assistance is available on request. Wheelchair assistance can be arranged at the Volunteers Desk on arrival at the hospital. Alternatively you can contact the ward / department you are attending, prior to your visit.
  • Motorised Scooters
  • Motorised scooters are allowed within the hospital.