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Hotel Victoria and The Loxley Pub

Station Road, Robin Hood's Bay, Whitby , YO22 4RL

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Access Guide

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Accommodation Overview

  • About View
    • Built in 1897, the Hotel Victoria has a rich maritime history playing host to many a sea captain. Loxley Pub is attached to the hotel and is accessible internally via the hotel, or externally.
    • There are 30 bedrooms in total.
    • There are 2 bedrooms with adaptations.
    • All bedrooms with adaptations have an ensuite with a wheel-in shower.
    • Dogs are welcomed at this venue.
    • The accessible rooms are located in the Captain's Quarters, which are near the main hotel and pub and are accessible from the rear. .
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via a very easy slope at the most accessible entrance.
    • There is step-free level access throughout the majority of areas.
    • The following areas have step-free access via ramps or slopes: the Captain’s Quarters, the restaurant and some of the external areas.
    • The following areas have stepped access: the upper level guest rooms and the toilets located in the Loxley Pub.
    • Access throughout may include manual doors.
    • The upper floors in the hotel can be accessed via stairs.
  • Getting Help and Assistance View
    • There is seating available.
    • There is no hearing assistance system.
    • You can borrow or hire the following equipment: an electric scooter, bath mats and vibrating pillows.
    • For guests who are less mobile, there is a shuttle service for journeys down to the historic village of Robin Hood’s Bay and back up again (timings are subject to demand and availability).
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located in the main foyer next to Osborne’s Lounge Bar.
    • The toilet with adaptations has a left hand transfer space.
    • The shared step-free toilet facilities are located in the main foyer next to Osborne’s Lounge Bar.
    • The male and female toilet facilities are located within Loxley Pub, accessible only via steps.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located inside the toilet with adaptations in main foyer next to Osborne’s Lounge Bar.

Parking

  • Car Park View
    • The car park is located to the rear of the venue, accessible via a private road.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are no designated Blue Badge parking bays available.
  • Charges and Restrictions View
    • This car park is for visitors only.
    • Parking is free for all users.
    • The Captain's Quarters accessible accommodation has its own parking space, directly outside the private rear entrance.
  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Car Parks View
    • There is a public car park located opposite the venue.
    • The name of the car park is Bank Top Car Park.
    • Designated Blue Badge parking bays are available in the car park.
    • There is EV parking in the public car park opposite the hotel.

Accessible Entrance from the Car Park

  • This entrance is located to the rear of the hotel, via the car park.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is a single manual door at this entrance.
  • The door is permanently held open.
  • The width of the opening is 97cm.
  • There is a small lip on the threshold of the opening.
  • The door has a high visual contrast.
  • The door may be closed, depending upon the weather.
  • There is a second single manual door.
  • The second door opens away from you.
  • The width of the opening is 85cm.
  • The second door has a low visual contrast.
  • There is stepped access as you enter.
  • There is 1 step with no handrails.
  • The height of the highest step is 3cm.
  • The 3cm step is at the second door from the car park entrance.

Stepped Main Entrance

  • This entrance is located at the front of the hotel.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is stepped access at the entrance.
  • There are 12 steps with a central handrail.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The height of the steps is between 15cm and 18cm.
  • The depth of the steps is between 30cm and 45cm.
  • There is a single manual door at this entrance.
  • The door is permanently held open.
  • The width of the opening is 80cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low visual contrast.
  • There is a second single manual door.
  • The second door is permanently held open.
  • The width of the opening is 77cm.
  • There is a small lip on the threshold of the opening.
  • The second door has a low visual contrast.
  • There is step-free level access as you enter.
  • For guests using this entrance, there are 2 further steps to access the reception, the lounge bar, the pub and the restaurant. .

Reception

  • The reception is located directly ahead, if entering from the rear car park.
  • The distance from the rear car park entrance is 12m.
  • The most accessible route to reception has manual doors.
  • There is step-free access via a very easy slope to reception.
  • The height of the reception desk is 76cm.
  • There is not a lowered section at the desk.
  • There is not a hearing assistance system.
  • There are 2 desks in reception.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs without armrests.

Bedroom and Ensuite with Adaptations (Captain's Quarters)

  • Bedroom Access View
    • The bedroom surveyed is located in the annex building, accessible via the rear car parking area.
    • The journey time to this bedroom from the rear car park is approximately 1 minute.
    • The most accessible route to the bedroom has a ramp or slope and uneven surfaces.
    • There is step-free access via a very easy slope into the bedroom.
    • There is no signage on or near the door.
    • There is a key pad at a height of 105cm.
    • The door opens inwards.
    • The width of the door opening is 83cm.
  • Bedroom Features View
    • The bedroom has a super king bed which can be split into two singles.
    • The top of the mattress is 70cm from the floor.
    • The space under the bed is 4cm from the floor.
    • There is room for a wheelchair user to manoeuvre next to the bed (150cm x 150cm).
    • The following is available in this bedroom: a chair without armrests, an armchair, wardrobes for seated users, a desk and a TV with subtitles.
    • There is no emergency alarm.
    • This bedroom does not have an adjoining room.
  • Ensuite Access View
    • There is step-free level access into the ensuite.
    • The ensuite door opens inwards.
    • The width of the door opening to the ensuite is 87cm.
  • Ensuite Dimensions and Features View
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 140cm (from the side of the toilet pan to the wall).
    • There is an elbow pad flush on the wall above the cistern.
    • There is a horizontal grab rail on the non-transfer side.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown rail on the transfer side.
    • The toilet seat is 48cm from the floor.
    • There is a wash basin, a soap dispenser and a hand towel available.
    • The wash basin has a twist turn mixer tap.
    • There are no vertical grab rails at the wash basin.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • The ensuite has a pedal bin.
    • Additional features include: a mirror and coat hooks.
    • The ensuite has a wheel-in shower.
    • There is room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
    • The shower has a fixed shower head, an adjustable shower head which can be detached and a flip-down seat.
    • The shower seat is 48cm from the floor.
    • The shower controls are twist turn mixer.

Getting Around

  • The following areas have step-free access via ramps or slopes: the accessible rooms, the lower level restaurant and the external seating areas.
  • The following areas have stepped access: the upper floors of the main hotel and some of the alternative entrances.
  • Access throughout may include manual doors.
  • Some flooring is shiny and patterned.
  • The visual contrast between the walls and floor varies between low and high.
  • There may be background noise.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the walkways includes: sofas.
  • Lighting levels were even at the time of the survey.

Osborne's Lounge Bar

  • Location and Access View
    • This bar is located opposite the hotel reception.
    • The most accessible route has step-free level access.
    • There is step-free level access into this area.
    • There is a single manual door with a high visual contrast.
    • The door is permanently held open.
    • The width of the opening is 98cm.
  • Service View
    • This area has a bar where food and drink can be ordered.
    • Full table service is available on request only.
    • Menus are handheld.
    • The following dietary requirements can be catered for: nut allergy, vegetarian, gluten free, vegan, lactose free and dairy free.
    • The following are available: drinking straws and takeaway cups.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The bar was surveyed.
    • There is step-free level access to the counter.
    • The height of the counter is 115cm.
    • There is not a lowered section at the counter.
    • The counter has mirrors.
  • Seating Area View
    • There is step-free level access throughout the majority of areas.
    • The following areas have step-free access via ramps or slopes: the lower level and the restaurant area.
    • The following areas have stepped access: the lower level and the restaurant via the central area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor visual contrast varies between low and high.
    • Seating available in this area includes: sofas, armchairs and chairs with armrests.
    • Furniture available in this area includes: coffee tables.
    • There may be background noise in this area.
    • Lighting levels were even at the time of the survey.

Osborne’s Restaurant

  • Location and Access View
    • The restaurant is located off the lounge bar, on the lower level.
    • The most accessible route has a steep ramp or slope and manual doors.
    • There is step-free access via ramp into this area.
    • The ramp has a steep gradient.
    • The ramp bypasses the steps.
    • There are 2 steps with no handrails.
    • The steps have some clear markings.
    • The height of the steps is between 15cm and 18cm .
    • The height of the highest step is 17cm.
    • The depth of the steps is between 30cm and 45cm.
  • Service View
    • This area has colleagues who can provide assistance with ordering and numerous seating options.
    • Full table service is available.
    • Menus are handheld.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws and takeaway cups.
    • There is not a hearing assistance system.
  • Seating Area View
    • There is step-free level access throughout the majority of areas.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor visual contrast varies between low and high.
    • Seating available in this area includes: chairs with armrests.
    • Furniture available in this area includes: tables.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels were even at the time of the survey.

Garden Bar and Terrace

  • Location and Access View
    • The Garden Bar is located outside of the hotel, overlooking the bay. The terrace and seating also extends around the side of the venue.
    • The most accessible route has slight ramps or slopes and manual doors.
    • There is step-free access via slope into this area.
    • The slope has a slight gradient.
  • Seating Area View
    • Some of the seating area is covered.
    • There is step-free level access throughout the seating area.
    • The following areas have step-free access via ramps or slopes: the lower garden area.
    • The following areas have stepped access: the lower garden area.
    • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Seating available in this area includes: chairs with armrests.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • There is further access to a side terrace from the pub.

External Front Entrance to Loxley Pub

  • This entrance is located at the front of the venue, to the left hand side.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a steep gradient.
  • There are double manual doors at this entrance, however one door is locked or bolted.
  • The locked door can be opened on request.
  • The door opens towards you.
  • The door is easy to open.
  • The width of the opening is 70cm.
  • The door has a high visual contrast.
  • There is step-free level access as you enter.

The Loxley Pub

  • Location and Access View
    • The Loxley Pub is situated next to the main hotel and has both internal and external access.
    • The most accessible route has step-free level access and manual doors.
    • There is step-free level access into this area.
    • There are double manual doors with a medium visual contrast.
    • The doors are permanently held open.
    • The width of the opening is 134cm.
  • Service View
    • This area has colleagues who can provide assistance with ordering, numerous seating options and a bar where drinks can be ordered.
    • Full table service is available on request only.
    • Menus are handheld.
    • The following dietary requirements can be catered for: lactose free, vegetarian, gluten free, dairy free, nut allergy and vegan.
    • The following are available: drinking straws and takeaway cups.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The bar was surveyed.
    • There is step-free level access to the counter.
    • The height of the counter is 110cm.
    • There is not a lowered section at the counter.
    • The counter has mirrors.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Some flooring is shiny and patterned.
    • The walls and floor visual contrast varies between low and high.
    • Seating available in this area includes: high stools, armchairs, chairs without armrests, chairs with armrests and benches.
    • Furniture available in this area includes: high tables and tables.
    • Some chairs are fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Main Foyer - Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located in the main foyer next to Osborne’s Lounge Bar.
    • The distance from the hotel reception is 5m.
    • The most accessible route to the toilet has manual doors and step-free level access.
    • There is step-free level access into the facility.
    • There is no signage on or near the door.
    • The door opens outwards and has a low visual contrast.
    • The door is easy to open.
    • The width of the door opening is 87cm.
    • The door has a lever twist lock.
    • Internally the door has a low visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 148cm (width) x 227cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 90cm (from the side of the toilet pan).
    • There is a lever flush on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a medium visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a medium visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a medium visual contrast.
    • The toilet seat is 52cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 85cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 76cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a medium visual contrast.
    • There is a soap dispenser, however it is not wall mounted.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 100cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a pedal bin.
    • There is one coat hook.
    • The coat hook is 160cm from the floor.
    • The height of the baby change facility when in use is 82cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.