You are on Overview. Skip to the next section.

Overview

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• About View
  • A visitor attraction in York city centre, where visitors can experience life in the year AD 960.
  • Facilities available in the venue include: a visitor centre and gallery, a ride (tour) experience, gift shop, standard and accessible toilets.
  • View information on opening times
• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is a public car park nearby.
  • The name of the nearest car park is Castle Car Park.
  • View information on Castle Car Park (opens new tab) .
  • The nearest train station is York.
  • The nearest bus station is York.
  • View information on getting here (opens new tab) .
• Getting In and Around View
  • There is step-free level access via lift at the most accessible entrance.
  • No ticket is required to visit the shop. Advance booking is advised for all visitors.
    There is an alternative access route to the ride experience for wheelchair users and staff are always available to assist.
  • There is step-free level access throughout the majority of areas, this may include the use of a lift.
  • The following areas have step-free access via ramps or slopes: the upper area of the shop, access to the ride and the exhibition exit.
  • Access throughout may include doors permanently held open and narrow aisles.
  • The ground and lower floor can be accessed via a platform lift and stairs.
• Getting Help and Assistance View
  • There is seating available.
  • There is a fixed hearing assistance system.
  • You can borrow or hire the following equipment: a manual wheelchair and mobility scooter charging facilities.
  • Additional equipment which can be borrowed or hired includes: sensory packs, ear defenders, a folding wheelchair, folding chairs.
    A hearing assistance system installed on the ride.
    A traffic light sticker system is also in operation.
  • Documents are available in the following formats: Braille, large print, different languages and audio commentary.
  • Different languages are available by scanning the QR code at the ticket desk and on the ride.
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Additional facilities/services include: Wi-Fi.
  • Staff receive the following training: Disability and Inclusion Training.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located on the lower floor, in the pre-show area.
  • The toilet with adaptations has a left hand transfer space.
  • The male and female toilet facilities are located on the lower level, in the pre-show area.
• Changing Places and Changing Facilities View
  • Parent and baby changing facilities are located in the toilet with adaptations, on the lower level in the pre-show area.

You are on Entrance (Jorvik). Skip to the next section.

Entrance (Jorvik)

• This entrance is located on Coppergate Walk.
• The approach to the entrance has uneven surfaces and bollards.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free access via slope at the entrance.
• The slope has a slight gradient.
• There are double manual doors at this entrance.
• The doors are permanently held open.
• The width of the opening is 150cm.
• There is a small lip on the threshold of the opening.
• The doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Ticketing. Skip to the next section.

Ticketing

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• Ticket Counter View
  • The ticket counter surveyed is located ahead after entering the venue via Coppergate.
  • There is step-free level access to the counter.
  • The queue width is between 120cm and 150cm and the width at each turn is under 150cm.
  • There is not a separate wheelchair accessible queue lane.
  • The height of the counter is 112cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 76cm.
  • The counter has a television and patterned/distracting backgrounds.
  • There is not a hearing assistance system.
• Self-Service Ticket Machines View
  • There is a till display screen that is 112cm at the lowest point and 122cm at the highest point. This is not a touchscreen display.

You are on Lift (Platform Lift). Skip to the next section.

Lift (Platform Lift)

• The lift surveyed is located ahead after entering, past the ticket counter.
• This lift is a platform lift.
• The distance from the entrance is 5m.
• The most accessible route to the lift has step-free level access.
• The ground and lower floor are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a medium visual contrast.
• None of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 82cm.
• The internal dimensions of the lift are 92cm (width) x 150cm (depth).
• The internal lift control buttons have a medium visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• The button needs to be pressed constantly when in use.
• Lighting levels were even at the time of the survey.

You are on Stairs. Skip to the next section.

Stairs

• The stairs surveyed are located ahead after entering, to the left hand side of the lift.
• The ground and lower floor can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is between 30cm and 45cm.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located on the lower level, in the pre-show area.
  • The distance from the lift is 4m.
  • The most accessible route to the toilet has step-free level access and a platform lift.
  • There is step-free level access into the facility.
  • There is Braille, pictorial and written text signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The door is easy to open.
  • The width of the door opening is 85cm.
  • The door has a locking handle (with a RADAR key to access).
  • Internally the door has a high visual contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 310cm (width) x 164cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet.
  • The lateral transfer space is 235cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 87cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rail is on the left as you face the wash basin.
  • The wash basin grab rail has a high visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 102cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a medium visual contrast.
  • The hand dryer is 106cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a waste bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 120cm from the floor.
  • The height of the baby change facility when in use is 102cm.
  • The walls and floor have a medium visual contrast.
  • Lighting levels were even at the time of the survey.
  • There is a chair without arms in this facility. A RADAR key can be obtained from the colleagues in the pre-show area.

You are on Exhibition Space (Pre-Show Area). Skip to the next section.

Exhibition Space (Pre-Show Area)

• This area is indoors.
• There is step-free level access throughout the majority of areas.
• The following areas have step-free access via ramps or slopes: the standard access route to the ride.
• Access throughout may include narrow walkways.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• The flooring is shiny.
• The walls and floor visual contrast varies between low and high.
• The following may be experienced here: lighting effects and interactive video effects.
• There is background noise which varies depending on the time of day.
• Lighting levels were low at the time of the survey.
• Display information includes: pictorial, audio guides, touchscreens, televisions/screens, a mobile app, multi-language audio and subtitles.
• There is not a hearing assistance system.
• There are shows/talks with designated seating for wheelchair users.
• Guided tours are available.
• There is step-free level access throughout the tour, this may include the use of a lift.
• The following areas of the tour have step-free access via ramps or slopes: the standard access route to the ride.
• Access throughout the tour may include narrow walkways.
• Areas with stepped access only can be experienced by visitors via a virtual tour and a video on tablet or mobile phone.
• Wayfinding signage is provided throughout the tour.
• Signage is clearly visible with high contrasting colours.
• There is a pushchair parking room in this area. Colleagues are always available to assist.

You are on Access To (The Ride). Skip to the next section.

Access To (The Ride)

• The ride is an integral part of the Jorvik visitor experience. The standard embarkation point is accessed from the pre-show area.
  Wheelchair users and visitors with access needs can access the ride accompanied by a colleague via the galleries area.
• The distance from the platform lift is 15m.
• The most accessible route has a steep ramp or slope, manual doors, shiny flooring and patterned flooring.
• There is written text signage on or near the entrance.

You are on Designated Seating (The Ride - Wheelchair Accessible Capsule). Skip to the next section.

Designated Seating (The Ride - Wheelchair Accessible Capsule)

• The designated seating area surveyed is located at the front of the ride.
• The distance from the platform lift is 25m.
• The most accessible route to the designated seating has manual doors and doors permanently held open.
• There is step-free access via a portable ramp to the designated seating.
• The ramp has a slight gradient.
• The ramp is between 75cm and 150cm wide with no handrails.
• The width of the opening is 76cm.
• The designated seating area is clearly marked.
• There is 1 designated space for a wheelchair user.
• The view from this seating area is clear from obstructions.
• Companions sit next to you.
• There is a member of staff available for assistance.
• There is space for an assistance dog to rest.
• Seating available in this area includes: benches.
• The seating is fixed.
• Lighting levels were low at the time of the survey.
• There is a toilet with adaptations close to the seating area (within approximately 50m).

You are on Exhibition Space (The Ride). Skip to the next section.

Exhibition Space (The Ride)

• This attraction is indoors.
• The following may be experienced here: smoke, fog, or misting effects, strong smells, sudden loud noises, lighting effects, interactive video effects and audio triggered by a sensor.
• There is background noise.
• Lighting levels were low at the time of the survey.
• Display information includes: audio description, televisions/screens, multi-language audio and subtitles.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• Areas with stepped access only can be experienced by visitors via a virtual tour and a video on tablet or mobile phone.

You are on Exhibition Space (The Galleries). Skip to the next section.

Exhibition Space (The Galleries)

• This area is indoors.
• There is step-free level access throughout the majority of areas.
• The following areas have step-free access via ramps or slopes: the route back to the platform lift and the exit via the shop.
• The following areas have stepped access: the exit via the shop.
• Access throughout may include narrow walkways.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• The walls and floor visual contrast varies between low and high.
• The following may be experienced here: lighting effects, 3D visual effects on screen and interactive video effects.
• There may be background noise.
• Lighting levels were low at the time of the survey.
• Display information includes: pictorial, audio guides, information boards, televisions/screens, interactive exhibits at a suitable height for a wheelchair user, multi-language audio and subtitles.
• There is not a hearing assistance system.
• Seating available in this area includes: benches and stools.
• There are shows/talks with no designated seating for wheelchair users.
• Guided tours are available.
• There is step-free level access throughout the majority of the tour.
• The following areas of the tour have step-free access via ramps or slopes: the route back to the platform lift and the exit via the shop.
• The following areas of the tour have stepped access: the exit via the shop.
• Access throughout the tour may include narrow walkways.
• Areas with stepped access only can be experienced by visitors via a virtual tour and a video on tablet or mobile phone.
• Wayfinding signage is provided throughout the tour.
• Signage is clearly visible with high contrasting colours.

You are on Stairs (Exit into the Shop). Skip to the next section.

Stairs (Exit into the Shop)

• The stairs surveyed are located at the end of the exhibition space, leading up into the shop.
• The ground and lower floors can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is between 30cm and 45cm.
• Lighting levels were even at the time of the survey, with unshaded light sources.
• Visitors with access needs can exit the venue via the platform lift.

You are on Entrance (Shop - External). Skip to the next section.

Entrance (Shop - External)

• This entrance is located on Coppergate.
• The approach to the entrance has uneven surfaces.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free access via slope at the entrance.
• The slope has a slight gradient.
• There are double manual doors at this entrance.
• The doors are permanently held open.
• The width of the opening is 136cm.
• There is a small lip on the threshold of the opening.
• The doors have a low visual contrast.
• There is step-free level access as you enter.
• There is no access to the Jorvik Exhibition from the shop.

You are on Shop. Skip to the next section.

Shop

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• Getting Around View
  • There is step-free level access throughout the majority of areas.
  • The following areas have step-free access via ramps or slopes: the raised shop area.
  • Access throughout may include narrow walkways.
  • The majority of main aisle widths are between 150cm - 180cm.
  • Some flooring is shiny.
  • There is a high visual contrast between the shelving and floor in the majority of walkways.
  • There may be background noise.
  • Signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Lighting levels were even at the time of the survey.
  • The venue has a payment counter.
• Payment Counter View
  • The counter surveyed was surveyed, to the left after entering from outside.
  • Signage is not provided for the counter.
  • Signage is clearly visible with high contrasting colours.
  • The payment counter has patterned/distracting backgrounds.
  • The height of the payment counter is 100cm.
  • There is not a lowered section at the counter.
  • The card payment machine is portable.
  • There is not a hearing assistance system.
  • Lighting levels were even at the time of the survey.
• Standard Checkouts View
  • The card payment machine is portable.
  • There is not a hearing assistance system.
  • Lighting levels were even at the time of the survey, with unshaded light sources.