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The Crown Hotel, Harrogate

Crown Place, Harrogate, HG1 2RZ

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Access Guide

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Accommodation Overview

  • About View
    • There are 115 bedrooms in total.
    • There is step-free level access to all bedrooms.
    • There are 2 bedrooms with adaptations.
    • There is step-free level access to all bedrooms with adaptations.
    • All bedrooms with adaptations have an ensuite with a wheel-in shower.
    • Dogs are welcomed at this venue.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • There is step-free level access throughout, this may include the use of a lift.
    • Access throughout may include manual doors and doors permanently held open.
    • Upper floors can be accessed via a standard lift.
  • Getting Help and Assistance View
    • There is seating available.
    • You can borrow or hire the following equipment: walking aids, bed raisers, bath mats, shower chairs, commodes and mobility scooter charging facilities.
    • Additional equipment which can be borrowed or hired includes: grab rails.
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Staff receive the following training: TBC by client.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located to the right at reception, then left at the end of the corridor.
    • The toilet with adaptations has a right hand transfer space.
    • Female and male standard toilet facilities with stepped access are located near The Place.
  • Changing Facilities View
    • Parent and baby changing facilities are located in the toilet with adaptations and the stepped toilets near The Place.

Parking

  • Car Park View
    • The car park is located outside the hotel.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 2 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked and signposted.
    • The surveyed Blue Badge parking bay dimensions are 236cm (width) x 400cm (depth).
    • The dimensions of the designated Blue Badge parking bays vary in size.
    • There is a marked zone to both sides but not at the rear.
    • The width of the marked zone is 90cm.
    • The nearest designated bay is 5m from the entrance.
    • The most accessible route from the Blue Badge parking has step-free level access.
    • This route has uneven surfaces.
  • Charges and Restrictions View
    • This car park is for visitors only.
    • Parking is free for Blue Badge holders but not all users.
    • Free parking for Blue Badge holders is restricted to guests who reserved in advance, and is subject to availability.
    • All parking at the hotel is limited and subject to availability.
    • Early booking is recommended for all guests.
  • Electric Vehicle Charging Points View
    • Electric Vehicle charging points are not available.
  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Parking View
    • On-street standard parking is available.
    • On street parking is located on Cornwall Road, Harlow Moor Drive and Duchy Road.
    • The name of the car park is Montpellier Shoppers Car Park (HG1 2TF).
    • Designated Blue Badge parking bays are available in the car park.
    • Electric vehicle charging points are not available in the car park.

Entrance

  • This entrance is located at the front of the hotel.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double manual doors.
  • The doors are permanently held open.
  • The width of the opening is 136cm.
  • The doors have a medium colour contrast.
  • There is a second, single automatic door, which is push pad activated.
  • The door opens away from you.
  • The width of the opening is 90cm.
  • There is a small lip on the threshold of the opening.
  • The door has a medium colour contrast.
  • There is a push pad or push button to exit at a height of 116cm.
  • There is also a manual, revolving door at the main entrance.

Reception

  • Location View
    • The reception is located ahead, after entering.
    • The distance from the entrance is 8m.
  • Route View
    • The most accessible route to the reception has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access to the reception.
    • The height of the reception desk is 104cm.
    • There is not a lowered section at the desk.
    • The reception has screens which may affect the ability of someone to lip read.
    • There is not a hearing assistance system.
    • There may be background noise in this area.
    • The flooring is patterned.
    • Lighting levels were even at the time of the survey.

Lobby and Lounge

  • There is step-free level access to this area.
  • There is no signage on or near the entrance.
  • There is an opening without doors.
  • The width of the opening is more than 200cm.
  • Facilities in this area include: seating and information.
  • There is step-free level access throughout all areas.
  • There are no doors along circulation routes in this area.
  • There is room for a wheelchair user to manoeuvre.
  • The flooring is patterned.
  • The walls and floor have a medium colour contrast.
  • All of the columns have a reflective finish.
  • Seating available in this area includes: armchairs and sofas.
  • Furniture available in this area includes: coffee tables.
  • There is not a hearing assistance system.
  • There may be background noise in this area.
  • Area signage is not provided.
  • Wayfinding signage is not provided.
  • Lighting levels were even at the time of the survey.

Lift

  • The lift surveyed is located to the right of the reception.
  • The distance from the entrance is 10m.
  • The most accessible route to the lift has step-free level access.
  • There are no doors to open along the most accessible route.
  • Standard Lift View
    • The ground floor and floors 1, 2 and 3 can be accessed by this lift.
    • The lift door has a high colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 1000kg.
    • The external lift control buttons have tactile markings.
    • The control buttons have a medium colour contrast.
    • All of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 80cm.
    • The internal dimensions of the lift are 144cm (width) x 145cm (depth).
    • The internal lift control buttons have tactile and Braille markings.
    • The control buttons have a medium colour contrast.
    • The majority of the internal controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a visual floor indicator, an audible announcer and a mirror to aid reversing.
    • Lighting levels were even at the time of the survey.
    • There are other lifts available at this location which are of a similar size.
    • There are 2 similar lifts next to each other.

Stairs

  • The stairs are located to the left before reception.
  • The ground floor and floors 1 and 2 can be accessed by these stairs.
  • There are permanently held open doors to access the stairwell.
  • There is a handrail on the right going up.
  • The handrail is not easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The steps are unmarked.
  • The height of the steps is between 15cm and 18cm.
  • The depth of the steps is between 30cm-45cm.
  • Lighting levels were even at the time of the survey.
  • There is an additional staircase to reach floor 3.
  • There is a handrail on the left going.
  • There are permanently held open doors to access the stairwell at the additional staircase.

Bedroom and Ensuite with Adaptations (Room 154)

  • Bedroom Access View
    • The bedroom surveyed is located on the first floor.
    • The distance from the lift is 25m.
    • The most accessible route to the bedroom has a lift.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into the bedroom.
    • There is numbered signage on or near the door.
    • Entry to the room is by a key card reader.
    • The height of the key card reader is 97cm.
    • The door opens outwards and has a medium colour contrast.
    • The width of the opening is 78cm.
  • Bedroom Features View
    • The bedroom has a super king bed which can be split into two singles.
    • The top of the mattress is 70cm from the floor.
    • The space under the bed is 13cm from the floor.
    • There is room for a wheelchair user to manoeuvre next to the bed.
    • Seating available in the bedroom includes: an armchair.
    • Furniture available in the bedroom includes: a desk and a coffee table.
    • The following is also available in this bedroom: bedside plug sockets and TV with subtitles.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • This bedroom does not have an adjoining room.
  • Ensuite Access View
    • There is step-free level access into the ensuite.
    • The ensuite door opens by sliding and has a low colour contrast.
    • The width of the opening is 86cm.
    • Internally the door has a low colour contrast.
    • There is not a grab rail on the internal door.
  • Ensuite Dimensions and Features View
    • The dimensions of the ensuite are 220cm (width) x 266cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet.
    • The lateral transfer space is 140cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • The flush is on top of the cistern.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low colour contrast.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a low colour contrast.
    • The toilet seat is 43cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a medium colour contrast.
    • The toilet roll holder is 53cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 80cm from the floor.
    • There is a vertical grab rail on the right side of the wash basin.
    • The wash basin grab rail has a high colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 93cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin.
    • There are no coat hooks.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.
    • The ensuite has a wheel in shower.
    • There is not room for a wheelchair user to manoeuvre in the shower.
    • There is an adjustable shower head which can also be detached.
    • The shower controls are push.
    • There is a shower seat.
    • The shower seat is 52cm from the floor.
    • There are grab rails for the shower.
    • The grab rails for the shower have a high colour contrast.
    • There are dropdown rails for the shower.
    • The dropdown rails for the shower have a high colour contrast.
    • There is a pull cord emergency alarm for the shower within 10cm from the floor.
    • The shower chair height is adjustable between 40cm and 52cm.

Henry's Bar

  • Location and Access View
    • Henry's Bar is located next to the reception area.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There is open plan access.
    • This area has a bar where food and drink can be ordered.
  • Order and Payment View
    • The bar was surveyed.
    • The bar is located to the right, from reception.
    • There is step-free level access to the bar.
    • The height of the bar is 109cm.
    • There is not a lowered section at the bar.
    • The payment machine is portable.
  • Service View
    • This area also has colleagues who can provide assistance with ordering.
    • Full table service is available on request only.
    • Menus types include: handheld.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws and takeaway cups.
    • There is not a hearing assistance system.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor colour contrast varies between low and high.
    • The flooring is patterned.
    • Seating available in this area includes: armchairs.
    • Furniture available in this area includes: coffee tables.
    • There may be background noise in this area.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • The layout of this room may change depending on the event.

Churchill's Restaurant

  • Location and Access View
    • Churchill's Restaurant is the on-site restaurant.
    • The most accessible route has step-free level access.
    • Doors are held open along the most accessible route.
    • There is step-free level access into this area.
    • There are double manual doors.
    • The doors open away from you.
    • One of the doors was locked at the time of the survey.
    • The locked door can be opened on request.
    • The width of the opening is 140cm.
    • There is a small lip on the threshold of the opening.
    • The doors have a high colour contrast.
    • This area has a buffet counter.
  • Order and Payment View
    • The buffet counter was surveyed.
    • The counter is located to the side of the restaurant.
    • There is step-free level access to the counter.
    • The height of the counter is 80cm.
    • There is not a lowered section at the counter.
    • The self-service counter was surveyed.
    • The counter is located to the side of the restaurant (coffee counter).
    • There is step-free level access to the counter.
    • The height of the counter is 100cm.
    • There is not a lowered section at the counter.
  • Service View
    • This area also has staff who can provide assistance with ordering.
    • Full table service is available on request only.
    • Menus types include: handheld.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws and takeaway cups.
    • There is not a hearing assistance system.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor colour contrast varies between low and high.
    • Some flooring is shiny and patterned.
    • Seating available in this area includes: chairs with armrests and chairs without armrests.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels were even at the time of the survey.
    • Lighting levels are adjustable.

The Place

  • Location and Access View
    • The Place is located along the corridor, to the left at the reception.
    • The most accessible route has step-free level access.
    • Doors are held open along the most accessible route.
    • There is step-free level access into this area.
    • There are double manual doors.
    • The doors are permanently held open.
    • The width of the opening is 125cm.
    • The doors have a high colour contrast.
    • This area has a bar where food and drink can be ordered.
  • Order and Payment View
    • The bar was surveyed.
    • The bar is located to the right side of the room.
    • There is step-free level access to the bar.
    • The height of the bar is 106cm.
    • There is not a lowered section at the bar.
    • The bar has mirrors and patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The payment machine is portable.
  • Service View
    • This area also has staff who can provide assistance with ordering.
    • Full table service is available on request only.
    • Menus are handheld.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws and takeaway cups.
    • There is not a hearing assistance system.
  • Seating Area View
    • There is step-free level access throughout the majority of the seating area.
    • There is stepped access to the raised seating areas.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor have a high colour contrast.
    • The flooring is patterned.
    • Seating available in this area includes: chairs without armrests, armchairs, sofas and high stools.
    • Furniture available in this area includes: tables, coffee tables and high tables.
    • The tables are fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels were even at the time of the survey.
    • Lighting levels are adjustable.

Thackwray Suite

  • The room is located to the left at the reception.
  • The distance from the reception is 20m.
  • The most accessible route to the room has step-free level access.
  • Doors are held open along the most accessible route.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The width of the opening is 80cm.
  • The door has a high colour contrast.
  • There is step-free level access throughout.
  • There is room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • Some flooring is shiny and patterned.
  • The walls and floor colour contrast varies between low and high.
  • Seating available in this room includes: chairs without armrests.
  • There is not a hearing assistance system.
  • Additional facilities/services include: a television with subtitles.
  • There is background noise in this room which varies depending on the function/event.
  • Lighting levels vary due to the use of large glazed walls.
  • Lighting levels are adjustable.
  • There are 2 similar entrance doors into this room.
  • The layout of this room may change depending on the event.
  • This room can be combined with The Elgar Suite if required.
  • There is an interconnecting manual door.
  • There are several other meeting and event rooms.
  • The Victoria Suite is the largest, and accessible via lift.

Toilet with Adaptations (Right Hand Transfer)

  • Location View
    • The toilet surveyed is located to the right at reception, then left at the end of the corridor.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • Doors are held open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The width of the opening is 100cm.
    • The door has a lever twist lock.
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 180cm (width) x 230cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 120cm (from the side of the toilet pan).
    • There is a spatula flush for the toilet.
    • The flush is on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a low colour contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 77cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a low colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a medium colour contrast.
    • The soap dispenser is 96cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 99cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a pedal bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 92cm.
    • The walls and floor have a high colour contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.