Access Guide
Overview
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About
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- Facilities available in the venue include: Fine-dining restaurant and bar.
- View information on opening times
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Parking and Public Transport
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- The venue has its own car park.
- The nearest train station is Whitby.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
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Getting In and Around
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- There is stepped access at the most accessible entrance.
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: Upstairs restaurant.
- Access throughout may include manual doors.
- The ground and first floor can be accessed via stairs.
- The following facilities are available: a water bowl for assistance dogs.
- Additional equipment which can be borrowed or hired includes: Assistance dogs are only allowed in the bar area.
- Additional facilities/services include: phone charging points and Wi-Fi.
- Large print menus are available on request.
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Toilet and Changing Facilities
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- There is not a toilet with adaptations available.
- The male and female toilet facilities are located in the bar.
- There is a private space on request for baby changing. Please ask a member of staff who will assist.
Parking
- The car park is located to the left of the building.
- The car park is open air/surface.
- There are no designated Blue Badge parking bays available.
- Parking is free for all users.
Entrance
- This entrance is located at the front of the building .
- There is step-free access via a portable ramp at the entrance.
- The ramp is between 75cm and 150cm wide with no handrails.
- The ramp bypasses the steps.
- There are 2 steps which are clearly marked, with no handrails.
- There is a single manual door at this entrance.
- The door opens away from you.
- The width of the opening is 86cm.
- There is stepped access as you enter.
- There is 1 step which is clearly marked with no handrails.
Eating and Drinking (Bar Area)
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Location and Service
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- The most accessible route has steps and manual doors.
- This area has colleagues who can provide assistance with ordering.
- Full table service is available.
- Menus are handheld.
- The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
- The following are available: drinking straws.
- There is not a hearing assistance system.
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Order and Payment
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- The height of the counter is 110cm.
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Seating Area
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- There is step-free level access throughout the seating area.
- There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- Seating available in this area includes: chairs with armrests and chairs without armrests.
- Furniture available in this area includes: tables.
- There is background noise in this area.
Eating and Drinking (Garden Room)
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Location and Service
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- The most accessible route has step-free level access.
- This area has colleagues who can provide assistance with ordering.
- Full table service is available.
- Menus are handheld.
- The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
- The following are available: drinking straws.
- There is not a hearing assistance system.
- All dietary requirements can be catered for on request.
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Seating Area
View
- There is step-free level access throughout the seating area.
- There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
- Seating available in this area includes: chairs with armrests and chairs without armrests.
- Furniture available in this area includes: tables and long tables.
- There is no (or very little) background noise in this area.
- Assistance dogs are not permitted in the Garden Room.
Standard Toilet Facilities
- The female standard toilet facilities were surveyed.
- The toilets are located to the left as you enter the bar area.
- The most accessible route has step-free level access, manual doors and narrow openings.
- There is step-free level access into the toilets.
- The door opens inwards.
- The width of the door opening is 56cm.
- There are no ambulant toilet facilities available.
- There is a wash basin, a soap dispenser and a hand towel available.
- The wash basin has a lever mixer tap.
Stairs
- The stairs surveyed are located to the back of the garden room to the left.
- There is a single manual door to access the stairwell.
- The ground and first floors can be accessed by these stairs.
- There are 11 steps between floors which are unmarked and have a handrail on the left going up.
- There is a door to the stairs which has a width of 73cm and opens towards you. It has a small step with a height of 7cm.
Eating and Drinking (Upstairs Restaurant)
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Location and Service
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- The most accessible route has steps and manual doors.
- This area has colleagues who can provide assistance with ordering.
- Full table service is available.
- Menus are handheld.
- The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
- The following are available: drinking straws.
- There is not a hearing assistance system.
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Seating Area
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- There is step-free level access throughout the seating area.
- Seating available in this area includes: chairs without armrests.
- Furniture available in this area includes: tables.
- There is background noise in this area.
- At the top of the stairs, there is an opening of 79cm to get into the restaurant.