Access Guide
Getting To (Urgent and Emergency Care)
- The most accessible route from the Blue Badge Parking has a slight ramp or slope, a dropped kerb with tactile paving, bollards and a pedestrian crossing.
- Access to Urgent and Emergency Care is via the Urgent and Emergency Care - External Entrance.
- There is a drop-off point at this entrance.
- Urgent and Emergency Care is located to the left of the main hospital entrance, opposite the accessible parking.
- View more information on getting to and around the hospital (opens new tab)
Parking (Blue Badge Parking and Drop-Off)
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Car Park
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- The car park is located opposite the Urgent and Emergency Care building.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There are 15+ designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked and signposted.
- The surveyed Blue Badge parking bay dimensions are 230cm (width) x 475cm (depth).
- There is a marked zone to both sides and rear.
- The width of the marked zone is 130cm.
- The nearest designated bay is 52m from the Urgent and Emergency Care building entrance.
- The most accessible route from the Blue Badge parking has a slight ramp or slope and bollards.
- There is a dropped kerb with tactile paving from the designated Blue Badge parking.
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Charges and Restrictions
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- This car park is for Blue Badge holders only.
- Parking is free for Blue Badge holders.
- Clearly presented parking signs are available.
- Blue Badge holders must register their Blue Badge at main reception to obtain free parking.
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Drop-off Point
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- There is a designated drop-off point available.
- The designated drop-off point is located between the Blue Badge bays and the Urgent and Emergency Care building.
Entrance (Urgent and Emergency Care - External Entrance)
- This entrance is located at the front of the building opposite the Blue Badge parking.
- The entrance area is clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free access via a very easy slope at the entrance.
- There are double automatic doors at this entrance.
- The doors open by sliding.
- There is a small lip on the threshold of the opening.
- The doors have a low visual contrast.
- There is a second single automatic door.
- The second door opens by sliding.
- The width of the opening is 145cm.
- The second door has a low visual contrast.
- There is step-free level access as you enter.
Entrance (Urgent and Emergency Care - Internal Entrance)
- This entrance is located on level 2 of the main hospital.
- The entrance area is clearly signed.
- There is step-free level access at the entrance.
- There is a key fob/card reader at a height of 107cm.
- There are double manual doors at this entrance.
- The doors open towards you.
- The width of the opening is 165cm.
- The doors have a medium visual contrast.
- There is a push pad or push button to exit at a height of 110cm.
Department / Service (Urgent and Emergency Care)
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Location and Access
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- Urgent and Emergency Care is located to the left of the main hospital entrance, opposite the accessible parking.
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Getting Around
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- There is step-free level access throughout, this may include the use of a lift.
- Access throughout may include manual doors and doors permanently held open.
- The walls and floor have a medium visual contrast.
- There may be background noise in this area.
- Wayfinding signage is provided.
- Signage is clearly visible with high contrasting colours.
- Lighting levels were even at the time of the survey.
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Facilities and Services
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- There are 10+ consultation/medical rooms available.
- Seating available in this area includes: chairs with armrests and chairs without armrests.
- There is not a hearing assistance system.
- The following facilities are available for patients: toilets with adaptations and standard toilets.
Toilet and Changing Facilities (Urgent and Emergency Care)
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Toilet Facilities
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- Toilets with adaptations are located in the reception area, in the Urgent Treatment area, in the imaging area and in the Friends and Family area.
- The transfer space varies between left and right in the toilets with adaptations.
- The male and female step-free toilet facilities are located along the corridor from the reception to the imaging area.
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Changing Places and Changing Facilities
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- The changing facilities which have adaptations are located in the imaging area.
- Parent and baby changing facilities are located in the reception area.
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Washroom and Shower Facilities
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- The washroom facilities which have adaptations are located within bay 6 in the High Acuity area.
Reception (Urgent and Emergency Care)
- The reception is located on the left as you enter the department.
- The distance from the Urgent and Emergency Care - external entrance is 4m.
- There is step-free level access to reception.
- The height of the reception desk is 121cm.
- There is a lowered section at the desk.
- The height of the lowered section is 76cm.
- The reception has glazed screens.
- There is not a hearing assistance system.
- There may be background noise in this area.
- Some flooring is shiny.
- Lighting levels were even at the time of the survey.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs with armrests and chairs without armrests.
- Some seating is fixed.
Seating Area (Children's Waiting Area)
- The Children's Waiting Area is directly ahead after passing reception.
- The most accessible route has step-free level access.
- There is step-free level access into this area.
- There is a single manual door with a medium visual contrast.
- The door opens away from you.
- The width of the opening is 85cm.
- There is step-free level access throughout the seating area.
- There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- Seating available in this area includes: chairs without armrests and sofas.
- Furniture available in this area includes: tables and coffee tables.
- The surface height of the tables is not suitable for wheelchair users.
- The clear height under the tables is not suitable for wheelchair users.
- There is background noise in this area which varies depending on the time of day.
- Lighting levels were even at the time of the survey.
Seating Area (Imaging Area)
- The seating is located within the imaging area.
- The most accessible route has step-free level access, manual doors and doors permanently held open.
- There is step-free level access into this area.
- There is step-free level access throughout the seating area.
- There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- Seating available in this area includes: chairs with armrests and chairs without armrests.
- Some chairs are fixed.
- There is background noise in this area.
- Lighting levels were even at the time of the survey.
Consultation / Medical Room (Assessment 1)
- There are 2 consultation/medical rooms available.
- The room surveyed was; Assessment 1.
- The room is located in the main reception area.
- The most accessible route to the room has step-free level access.
- There is Braille, tactile and written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door opens inwards.
- The width of the opening is 85cm.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a medium visual contrast.
- Seating available in the room includes: chairs without armrests.
- Furniture available in the room includes: desks.
- The furniture is fixed.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this room.
- Lighting levels were even at the time of the survey.
Consultation / Medical Room (Bay 6)
- There is 1 consultation/medical room available.
- The room surveyed was; Bay 6.
- The room is located in the Urgent Treatment area.
- The most accessible route to the room has step-free level access, manual doors and doors permanently held open.
- There is written text and numbered signage on or near the door.
- There is step-free level access into the room.
- There are double manual doors with a low visual contrast.
- The doors open by sliding.
- The width of the opening is 133cm.
- There is step-free level access throughout the room.
- Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a medium visual contrast.
- Seating available in the room includes: chairs with armrests.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this room.
- Lighting levels were even at the time of the survey.
- Lighting levels are adjustable.
Consultation / Medical Room (Chair Bay 20)
- There are 10+ consultation/medical rooms available.
- The room surveyed was; Chair Bay 20.
- The room is located in the Urgent Treatment area.
- The most accessible route to the room has step-free level access, manual doors and doors permanently held open.
- There is written text and numbered signage on or near the door.
- There is step-free level access into the room.
- There is step-free level access throughout the room.
- There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is not space for an assistance dog to rest.
- The walls and floor have a medium visual contrast.
- Seating available in the room includes: chairs with armrests and chairs without armrests.
- Furniture available in the room includes: tables.
- There is not a hearing assistance system.
- There is background noise in this room which varies depending on the time of day.
- Lighting levels were even at the time of the survey.
- Lighting levels are adjustable.
Consultation / Medical Room (Consult 2/Sensory Room)
- There is 1 consultation/medical room available.
- The room surveyed was; Consult 2/Sensory Room.
- The room is located in the Urgent Treatment area.
- The most accessible route to the room has step-free level access, manual doors and doors permanently held open.
- There is written text and numbered signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a medium visual contrast.
- The door has a locked extension leaf.
- The locked extension leaf can be opened on request .
- The door opens inwards.
- The width of the opening is 87cm.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a medium visual contrast.
- The treatment table is free standing and height adjustable.
- The length of the treatment table is 198cm.
- The hoist is powered overhead and accesses all areas.
- Seating available in the room includes: sofas.
- Furniture available in the room includes: height adjustable tables.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this room.
- Lighting levels were even at the time of the survey.
- Lighting levels are adjustable.
Consultation / Medical Room (Consult 1)
- There are 4 consultation/medical rooms available.
- The room surveyed was; Consult 1.
- The room is located in the Urgent Treatment area.
- The most accessible route to the room has step-free level access, manual doors and doors permanently held open.
- There is written text and numbered signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a medium visual contrast.
- The door opens inwards.
- The width of the opening is 85cm.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor visual contrast varies between low and high.
- The treatment table is free standing and height adjustable.
- The length of the treatment table is 186cm.
- Seating available in the room includes: chairs without armrests.
- Furniture available in the room includes: desks.
- Some furniture is fixed.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this room.
- Lighting levels were even at the time of the survey.
- Lighting levels are adjustable.
Consultation / Medical Room (High Acuity - Bay 3)
- There are 8 consultation/medical rooms available.
- The room surveyed was; High Acuity - Bay 3.
- The room is located in the High Acuity Area.
- The most accessible route to the room has step-free level access, manual doors and doors permanently held open.
- There is written text and numbered signage on or near the door.
- There is step-free level access into the room.
- There are double manual doors with a low visual contrast.
- The doors open by sliding.
- The width of the opening is 136cm.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a medium visual contrast.
- The treatment table is free standing and height adjustable.
- The length of the treatment table is 182cm.
- Seating available in the room includes: chairs without armrests.
- Some furniture is fixed.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this room.
- Lighting levels were even at the time of the survey.
- Lighting levels are adjustable.
Room (Friends and Family Room)
- The room is located in the Friends and Family Suite.
- The distance from the Urgent and Emergency Care - external entrance is 103m.
- The most accessible route to the room has manual doors and doors permanently held open.
- There is Braille, tactile and written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a medium visual contrast.
- The door opens inwards.
- The width of the opening is 85cm.
- There is step-free level access throughout the room.
- Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor visual contrast varies between low and high.
- Seating available in the room includes: sofas and stools.
- Furniture available in the room includes: coffee tables.
- The surface heights are not suitable for wheelchair users.
- The clear underside space of the surfaces is not suitable for wheelchair users.
- There is not a hearing assistance system.
- Additional facilities/services include: a television with subtitles and a wash basin.
- There is no (or very little) background noise in this room.
- Lighting levels were even at the time of the survey.
Imaging Room (Imaging 1)
- The room surveyed was; Imaging 1.
- The room is located in the Imaging area.
- The most accessible route to the room has step-free level access, manual doors and doors permanently held open.
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Imaging Room
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- There is written text and numbered signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a medium visual contrast.
- The door has a locked extension leaf.
- The locked extension leaf can be opened on request .
- The door opens inwards.
- The width of the opening is 83cm.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor visual contrast varies between low and high.
- The treatment table is free standing and height adjustable.
- The length of the treatment table is 194cm.
- Seating available in the room includes: chairs without armrests.
- Furniture available in the room includes: desks.
- The tables are fixed.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this room.
- Lighting levels were even at the time of the survey.
- Lighting levels are adjustable.
Imaging Room (CT Scanner)
- The room surveyed was; CT Scanner.
- The room is located in the Imaging area.
- The most accessible route to the room has step-free level access, manual doors and doors permanently held open.
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Imaging Room
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- There is written text and numbered signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a medium visual contrast.
- The door has a locked extension leaf.
- The locked extension leaf can be opened on request .
- The door opens inwards.
- The width of the opening is 83cm.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor visual contrast varies between low and high.
- The treatment table is free standing and height adjustable.
- The length of the treatment table is 235cm.
- Furniture available in the room includes: tables.
- There is not a hearing assistance system.
- There is background noise in this room.
- Lighting levels were even at the time of the survey.
- Lighting levels are adjustable.
Lift (Urgent and Emergency Care)
- The lift surveyed is located to the right along the corridor after passing through the reception area.
- The distance from the Urgent and Emergency Care - external entrance is 41m.
- The most accessible route to the lift has manual doors and doors permanently held open.
- Levels G and 1 are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings and a medium visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
Stairs (Urgent and Emergency Care)
- The stairs surveyed are located to the right along the corridor after passing through reception.
- There are double manual doors to access the stairwell.
- Levels G and 1 can be accessed by these stairs.
- There are 20+ steps between floors.
- The steps are clearly marked and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 17cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels were even at the time of the survey.
Changing Room with Adaptations (Imaging Area)
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Location and Access
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- The changing room surveyed is located in the Imaging area.
- The distance from the Urgent and Emergency Care - external entrance is 66m.
- The most accessible route to the changing room has step-free level access, manual doors and doors permanently held open.
- There is step-free level access into the changing room.
- There is Braille, tactile, pictorial and written text signage on or near the door.
- The door opens outwards and has a medium visual contrast.
- The width of the door opening is 86cm.
- The door has a lever twist lock.
- Internally the door has a medium visual contrast.
- There is a grab rail on the internal door with a high visual contrast.
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Dimensions and Features
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- Facilities available in the changing room include: a dry seat for changing with a grab rail/dropdown rail.
- The dimensions of the changing room are 215cm (width) x 258cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a pull cord emergency alarm, however it is not within 10cm from the floor.
- There is a full length mirror.
- There is no shelf.
- The changing room has no disposal facilities.
- There are multiple coat hooks.
- The coat hooks are 108cm and 140cm from the floor.
Parent and Baby Room / Feeding Room (Infant Change)
- The room surveyed is located ahead after passing the main reception area.
- The distance from the Urgent and Emergency Care - external entrance is 16m.
- The most accessible route to the room has step-free level access.
- There is step-free level access into the room.
- There is Braille, tactile, pictorial and written text signage on or near the door.
- The door opens outwards and has a medium visual contrast.
- The width of the door opening is 85cm.
- Internally the door has a medium visual contrast.
- There is a wash basin, a paper towel dispenser, a mirror and a coat hook in the room.
- The wash basin has a lever mixer tap.
- The room has a pedal bin.
- Seating available in the room includes: chairs without armrests.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
- The baby change table is height adjustable.
Bathroom with Adaptations (Shower and Toilet - Bay 6)
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Location and Access
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- The bathroom surveyed is located within bay 6 in the High Acuity area.
- The distance from the Bay 6 entrance is 3m.
- The most accessible route to the bathroom has step-free level access.
- There is step-free level access into the bathroom.
- There is Braille, tactile, pictorial and written text signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 81cm.
- The door has a lever twist lock.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a medium visual contrast.
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Dimensions and Features
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- The dimensions of the bathroom are 195cm (width) x 215cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet.
- The lateral transfer space is 90cm (from the side of the toilet pan).
- There is a lever flush on the transfer side.
- There is no horizontal grab rail for the toilet.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high visual contrast.
- There are dropdown rails on both sides of the toilet.
- The dropdown rails have a high visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a high visual contrast.
- The toilet has a padded backrest.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a high visual contrast.
- The toilet roll holder is 77cm from the floor.
- The wash basin and taps cannot be reached when seated on the toilet.
- The wash basin is 74cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin rails have a high visual contrast.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a medium visual contrast.
- The soap dispenser is 104cm from the floor.
- There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
- The towel dispenser has a low visual contrast.
- The towel dispenser is 98cm from the floor.
- There is not a hand dryer.
- There is a pull cord emergency alarm, however it is not within 10cm from the floor.
- There is a full length mirror.
- There is a shelf, however there is an obstruction in front of it.
- The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
- The bathroom has a pedal bin.
- There are multiple coat hooks.
- The coat hooks are 109cm and 140cm from the floor.
- The walls and floor have a medium visual contrast.
- Lighting levels were even at the time of the survey.
- The bathroom has a wheel-in shower.
- There is not room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
- There is an adjustable shower head which can also be detached.
- The shower controls are lever mixer.
- There is a flip-down shower seat.
- The shower seat is 46cm from the floor.
- There are grab rails and dropdown rails for the shower.
- The shower grab rails have a high visual contrast.
- The shower dropdown rails have a high visual contrast.
- There is a pull cord emergency alarm for the shower, however it was tied up at the time of the survey.
Toilet with Adaptations (Reception - Transfer Both Sides)
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Location and Access
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- The toilet surveyed is located at the end of the corridor to the right after passing reception.
- The distance from the Urgent and Emergency Care - external entrance is 23m.
- The most accessible route to the toilet has step-free level access.
- There is step-free level access into the facility.
- There is Braille, tactile, pictorial and written text signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 88cm.
- The door has a lever twist lock.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a medium visual contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 237cm (width) x 226cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is lateral transfer space on both sides of the toilet, however they are obstructed.
- The lateral transfer space on the left is 80cm (from the side of the toilet pan).
- The lateral transfer space on the right is 123cm (from the side of the toilet pan).
- There is a lever flush on the right transfer side.
- There is no horizontal grab rail for the toilet.
- There are vertical grab rails on both sides of the toilet.
- The vertical grab rails have a high visual contrast.
- There are dropdown rails on both sides of the toilet.
- The dropdown rails have a high visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a high visual contrast.
- The toilet has a padded backrest.
- The toilet roll holder is located on the dropdown rail.
- The wash basin and taps cannot be reached when seated on the toilet.
- The wash basin is 74cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a medium visual contrast.
- The soap dispenser is 108cm from the floor.
- There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
- The towel dispenser has a medium visual contrast.
- The towel dispenser is 101cm from the floor.
- There is not a hand dryer.
- There is a pull cord emergency alarm, however it is not within 10cm from the floor.
- There is a full length mirror.
- There is an unobstructed shelf.
- The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
- The cubicle has a sanitary bin and a pedal bin.
- There are multiple coat hooks.
- The coat hooks are 107cm and 133cm from the floor.
- The walls and floor visual contrast varies between low and high.
- Lighting levels were even at the time of the survey.
