Skip to main content
The new name for DisabledGo

Urgent and Emergency Care

Scarborough Hospital, Woodlands Drive, North Yorkshire, YO12 6QL

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Getting To (Urgent and Emergency Care)

  • The most accessible route from the Blue Badge Parking has a slight ramp or slope, a dropped kerb with tactile paving, bollards and a pedestrian crossing.
  • Access to Urgent and Emergency Care is via the Urgent and Emergency Care - External Entrance.
  • There is a drop-off point at this entrance.
  • Urgent and Emergency Care is located to the left of the main hospital entrance, opposite the accessible parking.
  • View more information on getting to and around the hospital (opens new tab)

Parking (Blue Badge Parking and Drop-Off)

  • Car Park View
    • The car park is located opposite the Urgent and Emergency Care building.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 15+ designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked and signposted.
    • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 475cm (depth).
    • There is a marked zone to both sides and rear.
    • The width of the marked zone is 130cm.
    • The nearest designated bay is 52m from the Urgent and Emergency Care building entrance.
    • The most accessible route from the Blue Badge parking has a slight ramp or slope and bollards.
    • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for Blue Badge holders only.
    • Parking is free for Blue Badge holders.
    • Clearly presented parking signs are available.
    • Blue Badge holders must register their Blue Badge at main reception to obtain free parking.
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located between the Blue Badge bays and the Urgent and Emergency Care building.

Entrance (Urgent and Emergency Care - External Entrance)

  • This entrance is located at the front of the building opposite the Blue Badge parking.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy slope at the entrance.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.
  • There is a second single automatic door.
  • The second door opens by sliding.
  • The width of the opening is 145cm.
  • The second door has a low visual contrast.
  • There is step-free level access as you enter.

Entrance (Urgent and Emergency Care - Internal Entrance)

  • This entrance is located on level 2 of the main hospital.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There is a key fob/card reader at a height of 107cm.
  • There are double manual doors at this entrance.
  • The doors open towards you.
  • The width of the opening is 165cm.
  • The doors have a medium visual contrast.
  • There is a push pad or push button to exit at a height of 110cm.

Department / Service (Urgent and Emergency Care)

  • Location and Access View
    • Urgent and Emergency Care is located to the left of the main hospital entrance, opposite the accessible parking.
  • Getting Around View
    • There is step-free level access throughout, this may include the use of a lift.
    • Access throughout may include manual doors and doors permanently held open.
    • The walls and floor have a medium visual contrast.
    • There may be background noise in this area.
    • Wayfinding signage is provided.
    • Signage is clearly visible with high contrasting colours.
    • Lighting levels were even at the time of the survey.
  • Facilities and Services View
    • There are 10+ consultation/medical rooms available.
    • Seating available in this area includes: chairs with armrests and chairs without armrests.
    • There is not a hearing assistance system.
    • The following facilities are available for patients: toilets with adaptations and standard toilets.

Toilet and Changing Facilities (Urgent and Emergency Care)

  • Toilet Facilities View
    • Toilets with adaptations are located in the reception area, in the Urgent Treatment area, in the imaging area and in the Friends and Family area.
    • The transfer space varies between left and right in the toilets with adaptations.
    • The male and female step-free toilet facilities are located along the corridor from the reception to the imaging area.
  • Changing Places and Changing Facilities View
    • The changing facilities which have adaptations are located in the imaging area.
    • Parent and baby changing facilities are located in the reception area.
  • Washroom and Shower Facilities View
    • The washroom facilities which have adaptations are located within bay 6 in the High Acuity area.

Reception (Urgent and Emergency Care)

  • The reception is located on the left as you enter the department.
  • The distance from the Urgent and Emergency Care - external entrance is 4m.
  • There is step-free level access to reception.
  • The height of the reception desk is 121cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 76cm.
  • The reception has glazed screens.
  • There is not a hearing assistance system.
  • There may be background noise in this area.
  • Some flooring is shiny.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.
  • Some seating is fixed.

Seating Area (Children's Waiting Area)

  • The Children's Waiting Area is directly ahead after passing reception.
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
  • There is a single manual door with a medium visual contrast.
  • The door opens away from you.
  • The width of the opening is 85cm.
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs without armrests and sofas.
  • Furniture available in this area includes: tables and coffee tables.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There is background noise in this area which varies depending on the time of day.
  • Lighting levels were even at the time of the survey.

Seating Area (Imaging Area)

  • The seating is located within the imaging area.
  • The most accessible route has step-free level access, manual doors and doors permanently held open.
  • There is step-free level access into this area.
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.
  • Some chairs are fixed.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey.

Consultation / Medical Room (Assessment 1)

  • There are 2 consultation/medical rooms available.
  • The room surveyed was; Assessment 1.
  • The room is located in the main reception area.
  • The most accessible route to the room has step-free level access.
  • There is Braille, tactile and written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 85cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a medium visual contrast.
  • Seating available in the room includes: chairs without armrests.
  • Furniture available in the room includes: desks.
  • The furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Consultation / Medical Room (Bay 6)

  • There is 1 consultation/medical room available.
  • The room surveyed was; Bay 6.
  • The room is located in the Urgent Treatment area.
  • The most accessible route to the room has step-free level access, manual doors and doors permanently held open.
  • There is written text and numbered signage on or near the door.
  • There is step-free level access into the room.
  • There are double manual doors with a low visual contrast.
  • The doors open by sliding.
  • The width of the opening is 133cm.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a medium visual contrast.
  • Seating available in the room includes: chairs with armrests.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.

Consultation / Medical Room (Chair Bay 20)

  • There are 10+ consultation/medical rooms available.
  • The room surveyed was; Chair Bay 20.
  • The room is located in the Urgent Treatment area.
  • The most accessible route to the room has step-free level access, manual doors and doors permanently held open.
  • There is written text and numbered signage on or near the door.
  • There is step-free level access into the room.
  • There is step-free level access throughout the room.
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is not space for an assistance dog to rest.
  • The walls and floor have a medium visual contrast.
  • Seating available in the room includes: chairs with armrests and chairs without armrests.
  • Furniture available in the room includes: tables.
  • There is not a hearing assistance system.
  • There is background noise in this room which varies depending on the time of day.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.

Consultation / Medical Room (Consult 2/Sensory Room)

  • There is 1 consultation/medical room available.
  • The room surveyed was; Consult 2/Sensory Room.
  • The room is located in the Urgent Treatment area.
  • The most accessible route to the room has step-free level access, manual doors and doors permanently held open.
  • There is written text and numbered signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a medium visual contrast.
  • The door has a locked extension leaf.
  • The locked extension leaf can be opened on request .
  • The door opens inwards.
  • The width of the opening is 87cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a medium visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 198cm.
  • The hoist is powered overhead and accesses all areas.
  • Seating available in the room includes: sofas.
  • Furniture available in the room includes: height adjustable tables.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.

Consultation / Medical Room (Consult 1)

  • There are 4 consultation/medical rooms available.
  • The room surveyed was; Consult 1.
  • The room is located in the Urgent Treatment area.
  • The most accessible route to the room has step-free level access, manual doors and doors permanently held open.
  • There is written text and numbered signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a medium visual contrast.
  • The door opens inwards.
  • The width of the opening is 85cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor visual contrast varies between low and high.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 186cm.
  • Seating available in the room includes: chairs without armrests.
  • Furniture available in the room includes: desks.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.

Consultation / Medical Room (High Acuity - Bay 3)

  • There are 8 consultation/medical rooms available.
  • The room surveyed was; High Acuity - Bay 3.
  • The room is located in the High Acuity Area.
  • The most accessible route to the room has step-free level access, manual doors and doors permanently held open.
  • There is written text and numbered signage on or near the door.
  • There is step-free level access into the room.
  • There are double manual doors with a low visual contrast.
  • The doors open by sliding.
  • The width of the opening is 136cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a medium visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 182cm.
  • Seating available in the room includes: chairs without armrests.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.

Room (Friends and Family Room)

  • The room is located in the Friends and Family Suite.
  • The distance from the Urgent and Emergency Care - external entrance is 103m.
  • The most accessible route to the room has manual doors and doors permanently held open.
  • There is Braille, tactile and written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a medium visual contrast.
  • The door opens inwards.
  • The width of the opening is 85cm.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in the room includes: sofas and stools.
  • Furniture available in the room includes: coffee tables.
  • The surface heights are not suitable for wheelchair users.
  • The clear underside space of the surfaces is not suitable for wheelchair users.
  • There is not a hearing assistance system.
  • Additional facilities/services include: a television with subtitles and a wash basin.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Imaging Room (Imaging 1)

  • The room surveyed was; Imaging 1.
  • The room is located in the Imaging area.
  • The most accessible route to the room has step-free level access, manual doors and doors permanently held open.
  • Imaging Room View
    • There is written text and numbered signage on or near the door.
    • There is step-free level access into the room.
    • There is a single manual door with a medium visual contrast.
    • The door has a locked extension leaf.
    • The locked extension leaf can be opened on request .
    • The door opens inwards.
    • The width of the opening is 83cm.
    • There is step-free level access throughout the room.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor visual contrast varies between low and high.
    • The treatment table is free standing and height adjustable.
    • The length of the treatment table is 194cm.
    • Seating available in the room includes: chairs without armrests.
    • Furniture available in the room includes: desks.
    • The tables are fixed.
    • There is not a hearing assistance system.
    • There is no (or very little) background noise in this room.
    • Lighting levels were even at the time of the survey.
    • Lighting levels are adjustable.

Imaging Room (CT Scanner)

  • The room surveyed was; CT Scanner.
  • The room is located in the Imaging area.
  • The most accessible route to the room has step-free level access, manual doors and doors permanently held open.
  • Imaging Room View
    • There is written text and numbered signage on or near the door.
    • There is step-free level access into the room.
    • There is a single manual door with a medium visual contrast.
    • The door has a locked extension leaf.
    • The locked extension leaf can be opened on request .
    • The door opens inwards.
    • The width of the opening is 83cm.
    • There is step-free level access throughout the room.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor visual contrast varies between low and high.
    • The treatment table is free standing and height adjustable.
    • The length of the treatment table is 235cm.
    • Furniture available in the room includes: tables.
    • There is not a hearing assistance system.
    • There is background noise in this room.
    • Lighting levels were even at the time of the survey.
    • Lighting levels are adjustable.

Lift (Urgent and Emergency Care)

  • The lift surveyed is located to the right along the corridor after passing through the reception area.
  • The distance from the Urgent and Emergency Care - external entrance is 41m.
  • The most accessible route to the lift has manual doors and doors permanently held open.
  • Levels G and 1 are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a medium visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.

Stairs (Urgent and Emergency Care)

  • The stairs surveyed are located to the right along the corridor after passing through reception.
  • There are double manual doors to access the stairwell.
  • Levels G and 1 can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.

Changing Room with Adaptations (Imaging Area)

  • Location and Access View
    • The changing room surveyed is located in the Imaging area.
    • The distance from the Urgent and Emergency Care - external entrance is 66m.
    • The most accessible route to the changing room has step-free level access, manual doors and doors permanently held open.
    • There is step-free level access into the changing room.
    • There is Braille, tactile, pictorial and written text signage on or near the door.
    • The door opens outwards and has a medium visual contrast.
    • The width of the door opening is 86cm.
    • The door has a lever twist lock.
    • Internally the door has a medium visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • Facilities available in the changing room include: a dry seat for changing with a grab rail/dropdown rail.
    • The dimensions of the changing room are 215cm (width) x 258cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a full length mirror.
    • There is no shelf.
    • The changing room has no disposal facilities.
    • There are multiple coat hooks.
    • The coat hooks are 108cm and 140cm from the floor.

Parent and Baby Room / Feeding Room (Infant Change)

  • The room surveyed is located ahead after passing the main reception area.
  • The distance from the Urgent and Emergency Care - external entrance is 16m.
  • The most accessible route to the room has step-free level access.
  • There is step-free level access into the room.
  • There is Braille, tactile, pictorial and written text signage on or near the door.
  • The door opens outwards and has a medium visual contrast.
  • The width of the door opening is 85cm.
  • Internally the door has a medium visual contrast.
  • There is a wash basin, a paper towel dispenser, a mirror and a coat hook in the room.
  • The wash basin has a lever mixer tap.
  • The room has a pedal bin.
  • Seating available in the room includes: chairs without armrests.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.
  • The baby change table is height adjustable.

Bathroom with Adaptations (Shower and Toilet - Bay 6)

  • Location and Access View
    • The bathroom surveyed is located within bay 6 in the High Acuity area.
    • The distance from the Bay 6 entrance is 3m.
    • The most accessible route to the bathroom has step-free level access.
    • There is step-free level access into the bathroom.
    • There is Braille, tactile, pictorial and written text signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 81cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a medium visual contrast.
  • Dimensions and Features View
    • The dimensions of the bathroom are 195cm (width) x 215cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 90cm (from the side of the toilet pan).
    • There is a lever flush on the transfer side.
    • There is no horizontal grab rail for the toilet.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There are dropdown rails on both sides of the toilet.
    • The dropdown rails have a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 77cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin rails have a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 104cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a low visual contrast.
    • The towel dispenser is 98cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a full length mirror.
    • There is a shelf, however there is an obstruction in front of it.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The bathroom has a pedal bin.
    • There are multiple coat hooks.
    • The coat hooks are 109cm and 140cm from the floor.
    • The walls and floor have a medium visual contrast.
    • Lighting levels were even at the time of the survey.
    • The bathroom has a wheel-in shower.
    • There is not room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
    • There is an adjustable shower head which can also be detached.
    • The shower controls are lever mixer.
    • There is a flip-down shower seat.
    • The shower seat is 46cm from the floor.
    • There are grab rails and dropdown rails for the shower.
    • The shower grab rails have a high visual contrast.
    • The shower dropdown rails have a high visual contrast.
    • There is a pull cord emergency alarm for the shower, however it was tied up at the time of the survey.

Toilet with Adaptations (Reception - Transfer Both Sides)

  • Location and Access View
    • The toilet surveyed is located at the end of the corridor to the right after passing reception.
    • The distance from the Urgent and Emergency Care - external entrance is 23m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is Braille, tactile, pictorial and written text signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 88cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a medium visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 237cm (width) x 226cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is lateral transfer space on both sides of the toilet, however they are obstructed.
    • The lateral transfer space on the left is 80cm (from the side of the toilet pan).
    • The lateral transfer space on the right is 123cm (from the side of the toilet pan).
    • There is a lever flush on the right transfer side.
    • There is no horizontal grab rail for the toilet.
    • There are vertical grab rails on both sides of the toilet.
    • The vertical grab rails have a high visual contrast.
    • There are dropdown rails on both sides of the toilet.
    • The dropdown rails have a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • The toilet has a padded backrest.
    • The toilet roll holder is located on the dropdown rail.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 108cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a medium visual contrast.
    • The towel dispenser is 101cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a full length mirror.
    • There is an unobstructed shelf.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a sanitary bin and a pedal bin.
    • There are multiple coat hooks.
    • The coat hooks are 107cm and 133cm from the floor.
    • The walls and floor visual contrast varies between low and high.
    • Lighting levels were even at the time of the survey.