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Alton Towers Hotel

Alton Towers Resort, Alton, Staffordshire, ST10 4DB

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Access Guide

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Hotel Summary

  • Hotel Information View
    • The hotel has its own parking facilities.
    • There is not a designated drop off point.
    • The hotel has 175 rooms in total.
    • There is an/are accessible room(s) within the hotel.
    • The hotel has 9 accessible room(s) with accessible ensuite facilities.
    • There is/are 0 accessible room(s) with a ceiling track hoist.
    • There is/are 9 accessible room(s) with a bath.
    • There is an/are adjoining room(s) available for the accessible room(s).
    • There is an/are adjoining room(s) available for the standard room(s).
    • Accessible toilet facilities are available.
  • Additional Accessibility Aids View
    • There is a deaf alert system at the hotel.
    • Panic alarms are not available on request.
    • Vibrating pillows with flashing beacons are available on request.
    • Bed raisers are not available on request.
    • Bath seats are not available on request.
    • Raised toilet seats are not available on request.
    • Portable hoists are not available on request.
  • Conference and Meeting Facilities View
    • Conference/meeting facilities are available.
  • Spa and Leisure Facilities View
  • Safe Place(s) View
    • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
    • Guests who require a safe space can request to check into their room early, or hotel staff can look into accommodating someone in an unoccupied hotel room to use as a temporary safe place.

Area - Alton Towers Hotels, Enchanted Village Accommodation and Stargazing Pods

  • Guests staying in the 3 Hotels at Alton Towers, The Woodland Lodges, The Luxury Treehouses and the Stargazing Pods are able to use all of the public facilities at the other Hotels and in the Enchanted Village (with the exception of the CBeebiees Hotel, which is only for guests staying in the Hotel).
  • There are surfaced paths between the different hotels, Enchanted Village and Stargazing Pods.
  • The surface of the path varies between tarmac, block paving and compacted loose chippings.
  • There are a variety of very slight, slight and steep slopes located in places along the paths, which may prove difficult for some people.
  • There is parking available next to each area which guests can use.
  • Some of the paths run along the Theme Park access road, so caution is advised when walking beside it.
  • Some of the paths cross the access road.
  • The crossings have clear markings on the floor.
  • There is clear finger-post signage located along the paths directing visitors to the areas, including to the Theme Park and Monorail Station.

Getting Here

  • By Road View
    • Alton Towers Resort is located between the M1 and the M6 and is well signposted from both motorways. Depending on your direction, the nearest motorway exits are:
      M1 Northbound – Junction 23a
      M1 Southbound – Junction 28
      M6 Northbound – Junction 15
      M6 Southbound – Junction 16
      The main entrance to the resort is accessed via Farley Lane.
    • Alton Towers Hotel has its own car park for hotel guests.
      The car park has Blue Badge parking bays.
    • D&G Bus are operating 2 services to Alton Towers Resort.
      The X41 is a daily bus service from Stafford & Uttoxeter to Alton Towers Resort. Departing Stafford railway station at 09:00 each day, the bus route includes Weston and Uttoxeter on the way to Alton Towers Resort. The X41 departs Alton Towers at 17:30.
      The 32X is a Monday to Saturday bus service from Stoke Railway Station to Alton Towers Resort. Departing Stoke railway station at 08:55 each day, the bus route includes Hanley, Werrington & Cheadle on the way to Alton Towers Resort. The 32X departs Alton Towers at 17:30.
      Alton Towers also offers free coach parking for private parties and school trips travelling on a private hire bus.
      Please note, bus times are estimates and may vary throughout the year, so please check prior to travelling.
    • For more information on D&G Bus please click here (opens new tab).
  • By Train View
  • Useful Links View

Getting Help and Assistance

  • Accessibility Guide please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • There is an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • Assistance/guide dogs are welcome in the accommodation but the hotel should be notified in advance so they can allocate the most appropriate room for customers.
  • A limited number of wheelchairs are available for hire and must be pre-booked from reception.
    A £20 refundable deposit is required and a rental charge of £10 applies to guests who cannot show documentation confirming their eligibility to guests who are not disabled or who cannot show proof of their disability.
    The hotel suggests that guests who need a wheelchair to travel around the accommodation bring their own for ease and certainty.
    The hotel is able to charge mobility scooters.
  • Portable induction loops which can be used around the accommodation to assist guests are available reception.
    Vibrating pagers are available from reception to guests who are deaf or hard of hearing.
    These will be activated in the event of fire alarm activation or other emergencies requiring guest evacuation of the hotel.
  • Upon arrival at the accommodation, please make reception aware of any additional assistance that you may require in the rare event of an emergency at any time throughout your stay.
    They will ensure that these needs are met in the event of an emergency.

COVID-19 Information

Parking

  • Parking View
    • The hotel does have its own parking facilities.
    • The car park is located at the front of the hotel.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park surface is tarmac.
    • Clearly marked/signposted parent and child parking bays are not available.
    • There are additional car parks for staff and visitors.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 5 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 270cm x 480cm (8ft 10in x 15ft 9in).
    • The Blue Badge parking bays have a marked zone to both sides but not at the rear.
    • The marked zones around the Blue Badge parking bay(s) have at least the recommended width of 120cm.
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Paying View
    • There are no parking charges for the car park.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The entrance is clearly visible from the car park.
    • The surface on the approach to the entrance is tarmac and block paving.
    • There is not a road to cross between the car park and the entrance.
    • There is no tactile paving on dropped kerbs between the car park and the entrance.
    • The nearest designated Blue Badge parking bay is approximately 37m (40yd 1ft) from the main entrance.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).

Approach

  • Approach View
    • The surface of the approach is tarmac and block paving.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • The ramp/slope is permanent, has a steep gradient and has no handrails.
    • There is not a level landing at the top of the ramp/slope.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the venue.
    • The entrance area/door is not clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 70cm (2ft 4in).
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the opening is 180cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the opening is 180cm.
    • To either side of the entrance doors there is a single, 71cm wide door that opens towards you.
      The second set of doors are 3m beyond the first set.
  • Ramp/Slope View
    • The ramp/slope is located on the pathway leading to the entrance.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.

Reception (Second Floor)

  • Reception View
    • The reception point is located to the right as you enter.
    • The reception point is approximately 7m (7yd 1ft) from the main entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a plain background.
    • The lighting levels at the reception point are moderate to good.
    • The height of the reception counter is 122cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The height of the lowered section at the counter is 70cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is not a clear knee recess beneath the low/lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the reception point.
    • Music is played everywhere.
    • The type of flooring in the reception area is laminate.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • Reception Seating Area View
    • There is a seating area close to the reception point.
    • Access to the seating area is unobstructed.
    • There are chairs without armrests available.
    • There is sufficient space for a wheelchair user to use the seating area.

Lobby (Second Floor)

  • The type of flooring in the lobby is carpet, tiles and laminate.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Seating in the lobby includes; a mixture of seats with and without armrests and sofas.
  • The lighting levels are moderate to good.
  • Wayfinding signage is provided.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the lobby area.
  • Wayfinding signage is clearly presented/easy to read.
  • Dementia friendly signage is not provided.
  • This lobby does play background music in public areas.
  • Music is played in the lobby.

Entrance (The Emporium)

  • Entrance View
    • This information is for the entrance located to the left as you enter the Alton Towers Hotel main entrance.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) by sliding.
    • The door(s) is/are single width.
    • The door(s) is/are permanently held open.
    • The width of the opening is 116cm.

Shop (The Emporium)

  • The majority of aisle widths are not 150cm+.
  • The type of flooring is wood.
  • There is poor colour contrast between the walls and floor in all areas.
  • The lighting levels are moderate to good.
  • There are hand sanitisers.
  • The height of the hand sanitiser(s) is/are 120cm.
  • The till(s) is/are located immediately beyond the entrance.
  • There is step-free access to the till(s).
  • There is a clear unobstructed route to the till(s).
  • The till(s) is/are clearly signed.
  • There are windows, TVs, glazed screens or mirrors at/behind the till(s).
  • The till(s) is not/are not placed in front of a plain background.
  • The lighting levels at the till(s) are moderate to good.
  • The chip & pin card machines are accessible from the till(s).
  • The height of the till(s) is/are 100cm.
  • There is not a lowered section at the till(s).
  • There is not a hearing assistance system at the till(s).

Eating and Drinking (Second Floor - The Coffee Portal)

  • Location and Access View
    • The following information is for the café.
    • The café is located to the left of the second floor lobby.
    • There is step-free access to the café.
  • Service and Menus View
    • Tables cannot be booked in advance.
    • There is a counter where food and drink can be ordered.
    • Staff can bring food and/or drinks to tables.
    • Menu types include; written wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • Large print menus can be printed on request, please speak to a member of staff for more information.
    • The type of food served here is hot and cold meals and snacks.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
  • Service Counter(s) View
    • The height of the counter is 114cm.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is laminate.
    • The lighting levels are moderate to good.

Hotel Room Corridors

  • There are doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is carpet.
  • There is good colour contrast between the walls and floor in all areas.
  • The lighting levels are good.
  • Wayfinding signage is provided in corridors.
  • Wayfinding signage is clearly presented/easy to read.
  • Dementia friendly signage is not provided.
  • The hotel does not play background music in room corridors.
  • There is step-free access throughout the building via lift(s).

Accessible Room(s) (Second Floor Arctic Explorer Room - 257)

  • Accessible Room Information View
    • The details in this section relates to the accessible room(s) with a bath.
    • This type of accessible room is located on the second floor.
    • There is step-free access to this type of accessible room.
    • All accessible rooms of this type have similar specifications.
    • The ensuite transfer space for the accessible rooms varies from left to right.
    • Guests need to open a door between the entrance and the room(s).
    • The room surveyed does not have an adjoining room.
  • Bedroom Features View
    • The accessible room surveyed is located on the second floor, along the corridor.
    • The accessible room surveyed at the time of the visit was 257.
    • There is step-free access to the accessible room surveyed.
    • There is numbered signage on or near the accessible room door.
    • The colour contrast between the external room door and wall is fair.
    • The door is key card activated.
    • The fob/card reader height is 100cm.
    • The width of the door is 76cm.
    • There are lowered spy holes available.
    • The colour contrast between the internal room door and wall is fair.
    • The bed type is single or double.
    • The bed height is not adjustable.
    • The height of the bed is 62cm.
    • The measurement between the bed base and floor is 5cm (2in).
    • The bed is moveable.
    • The room does not have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
    • Staff can reconfigure the room furniture to create a turning space of 150cm x 150cm next to the bed.
    • The height of the desk is 75cm.
    • The desk is not height adjustable.
    • The desk knee recess does not have the recommended dimensions of 70cm (height) x 50cm (depth).
    • The height and depth of the knee recess is 60cm x 34cm.
    • The room surveyed had a desk chair without armrests.
    • Alternative seating can be requested.
    • Wardrobes have not been adapted to allow use from a seated position.
    • Light switches are between 75cm and 120cm (4ft) from floor level.
    • Electric sockets are between 40cm and 100cm (4ft) from floor level.
    • Electric sockets are not accessible from the bed.
    • The window control type(s) for the room is a/are standard lever(s).
    • The window controls are not at a suitable height for a wheelchair user.
    • There is an emergency alarm in the room.
    • The emergency pull cord alarm in the room is out of reach (higher than 10cm (4") from floor).
    • There is a red flashing fire alarm beacon within the room.
    • The type of flooring is carpet.
    • The colour contrast between the room walls and floor is good.
    • The lighting levels in the room are moderate to good.
  • Ensuite Facilities View
    • The colour contrast between the external ensuite door and wall is fair.
    • The ensuite door opens outwards.
    • The door is easy to open.
    • The door is locked by a twist lock.
    • The width of the door to the ensuite is 87cm.
    • The door has a horizontal grab rail.
    • The colour contrast between the internal ensuite door and wall is fair.
    • The dimensions of the ensuite are 170cm x 190cm.
    • The ensuite does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The ensuite has a non-slip floor.
    • The colour contrast between the ensuite walls and floor is good.
    • There is an emergency alarm within the ensuite.
    • The emergency pull cord alarm in the ensuite is within reach and fully functional.
    • There is not a red flashing fire alarm beacon within the ensuite.
    • Disposal facilities are available.
    • There is a/are pedal bin disposal units.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is a shelf immediately next to or behind the toilet.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are no vertical wall-mounted grab rails at the wash basin.
    • The tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is not a wall fixed soap dispenser.
    • There is a bar of soap available.
    • The lighting levels in the ensuite are good.
  • Toilet Details View
    • The height of the toilet seat above floor level is 48cm.
    • The toilet seat colour contrast is poor.
    • The toilet does not have a backrest or a cistern.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 80cm.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The colour contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet, the wall mounted grab rails are on the left.
    • There is not a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The colour contrast between the wall-mounted grab rail(s) and wall is good.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • Bath Details View
    • The ensuite has a bath.
    • The height of the side of the bath from floor level is 48cm.
    • The length of the bath is 160cm.
    • The tap type is lever.
    • There is not a mixer tap.
    • Bath taps have clear markings to indicate hot and cold settings.
    • There is a shower over the bath.
    • The shower head is height adjustable.
    • The adjustable shower head can be placed between 105cm and 185cm when mounted.
    • The shower control type is twist/turn.
    • Shower controls have clear markings to indicate hot and cold settings.
    • There is a/are wall-mounted grab rail(s) available for the bath.
    • There is a horizontal wall-mounted grab rail on the wall which is the full length of the bath.
    • There is not a vertical wall-mounted grab rail on the wall near to the taps.
    • The colour contrast between the bath wall-mounted grab rails and wall is fair.

Accessible Room(s) (Second Floor Explorer Room - 208)

  • Accessible Room Information View
    • The details in this section relates to the accessible room(s) with a bath.
    • This type of accessible room is located on the first and second floor.
    • There is step-free access to this type of accessible room.
    • All accessible rooms of this type have similar specifications.
    • The ensuite transfer space for the accessible rooms varies from left to right.
    • Guests need to open a door between the entrance and the room(s).
    • The room surveyed has an adjoining room.
  • Bedroom Features View
    • The accessible room surveyed is located along the corridor to the left.
    • The accessible room surveyed at the time of the visit was 208.
    • There is step-free access to the accessible room surveyed.
    • There is numbered signage on or near the accessible room door.
    • The colour contrast between the external room door and wall is good.
    • The door is manual with a key card lock.
    • The fob/card reader height is 103cm.
    • The width of the door is 76cm.
    • There are lowered spy holes available.
    • The colour contrast between the internal room door and wall is good.
    • The bed type is double.
    • The bed height is not adjustable.
    • The height of the bed is 63cm.
    • The measurement between the bed base and floor is 5cm (2in).
    • The bed is moveable.
    • The room does not have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
    • Staff can reconfigure the room furniture to create a turning space of 150cm x 150cm next to the bed.
    • The height of the desk is 76cm.
    • The desk is height adjustable.
    • The desk knee recess does not have the recommended dimensions of 70cm (height) x 50cm (depth).
    • The height and depth of the knee recess is 75cm x 36cm.
    • The room surveyed had a desk chair without armrests.
    • Alternative seating can be requested.
    • Wardrobes have not been adapted to allow use from a seated position.
    • Light switches are between 75cm and 120cm (4ft) from floor level.
    • Electric sockets are between 40cm and 100cm (4ft) from floor level.
    • Electric sockets are not accessible from the bed.
    • The window control type(s) for the room is a/are standard lever(s).
    • The window controls are not at a suitable height for a wheelchair user.
    • There is an emergency alarm in the room.
    • The emergency pull cord alarm in the room is out of reach (higher than 10cm (4") from floor).
    • There is a red flashing fire alarm beacon within the room.
    • The type of flooring is carpet.
    • The colour contrast between the room walls and floor is good.
    • The lighting levels in the room are good.
  • Ensuite Facilities View
    • The colour contrast between the external ensuite door and wall is poor.
    • The ensuite door opens by sliding.
    • The door is easy to open.
    • The door is locked by a twist lock.
    • The width of the door to the ensuite is 87cm.
    • The door has a horizontal grab rail.
    • The colour contrast between the internal ensuite door and wall is poor.
    • The dimensions of the ensuite are 170cm x 190cm.
    • The ensuite does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The ensuite has a non-slip floor.
    • The colour contrast between the ensuite walls and floor is good.
    • There is an emergency alarm within the ensuite.
    • The emergency pull cord alarm in the ensuite is within reach and fully functional.
    • There is not a red flashing fire alarm beacon within the ensuite.
    • Disposal facilities are available.
    • There is a/are pedal bin disposal units.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is a shelf immediately next to or behind the toilet.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are no vertical wall-mounted grab rails at the wash basin.
    • The tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is not a wall fixed soap dispenser.
    • There is a bar of soap available.
    • The lighting levels in the ensuite are good.
  • Toilet Details View
    • The height of the toilet seat above floor level is 48cm.
    • The toilet seat colour contrast is poor.
    • The toilet does not have a backrest or a cistern.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 80cm.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The colour contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet, the wall mounted grab rails are on the right.
    • There is not a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The colour contrast between the wall-mounted grab rail(s) and wall is good.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • Bath Details View
    • The ensuite has a bath.
    • The height of the side of the bath from floor level is 48cm.
    • The length of the bath is 160cm.
    • The tap type is lever.
    • There is not a mixer tap.
    • Bath taps have clear markings to indicate hot and cold settings.
    • There is a shower over the bath.
    • The shower head is height adjustable.
    • The adjustable shower head can be placed between 105cm and 185cm when mounted.
    • The shower control type is twist/turn.
    • Shower controls have clear markings to indicate hot and cold settings.
    • There is a/are wall-mounted grab rail(s) available for the bath.
    • There is a horizontal wall-mounted grab rail on the wall which is the full length of the bath.
    • There is not a vertical wall-mounted grab rail on the wall near to the taps.
    • The colour contrast between the bath wall-mounted grab rails and wall is good.

Standard Room(s) (Second Floor Arctic Explorer Room - 256)

  • Bedroom Features View
    • The room surveyed is located on the second floor.
    • The room surveyed at the time of the visit was 256.
    • There is step-free access to the room surveyed.
    • There is numbered signage on or near the room door.
    • The colour contrast between the external room door and wall is fair.
    • The width of the door is 76cm.
    • The colour contrast between the internal room door and wall is fair.
    • The colour contrast between the room walls and floor is good.
    • The bed type is double.
    • The height of the bed is 63cm.
    • The measurement between the bed base and floor is 5cm (2in).
    • Light switches are within 120cm (3ft 11in) from floor level.
    • There is not an emergency alarm in the room.
    • There is not a red flashing fire alarm beacon within the room.
    • The lighting levels in the room are good.
  • Ensuite Facilities View
    • The type of facilities within the ensuite include; a toilet, a wash basin, a bath and a shower.
    • The colour contrast between the external ensuite door and wall is fair.
    • The ensuite door opens inwards.
    • The width of the door to the ensuite is 76cm.
    • The colour contrast between the internal ensuite door and wall is fair.
    • There is not an emergency alarm within the ensuite.
    • There is not a red flashing fire alarm beacon within the ensuite.
    • The tap type is twist/turn.
    • There is a mixer tap.
    • The colour contrast between the walls and floor in the ensuite is fair.
    • The lighting levels in the ensuite are good.

Standard Room(s) (Second Floor Explorer Room - 201)

  • Bedroom Features View
    • The room surveyed is located on the second floor.
    • The room surveyed at the time of the visit was 201.
    • There is step-free access to the room surveyed.
    • There is numbered signage on or near the room door.
    • The colour contrast between the external room door and wall is good.
    • The width of the door is 76cm.
    • The colour contrast between the internal room door and wall is good.
    • The colour contrast between the room walls and floor is good.
    • The bed type is double.
    • The height of the bed is 63cm.
    • The measurement between the bed base and floor is 5cm (2in).
    • Light switches are within 120cm (3ft 11in) from floor level.
    • There is not an emergency alarm in the room.
    • There is not a red flashing fire alarm beacon within the room.
    • The lighting levels in the room are good.
  • Ensuite Facilities View
    • The type of facilities within the ensuite include; a toilet, a wash basin, a bath and a shower.
    • The colour contrast between the external ensuite door and wall is good.
    • The ensuite door opens inwards.
    • The width of the door to the ensuite is 75cm.
    • The colour contrast between the internal ensuite door and wall is poor.
    • There is not an emergency alarm within the ensuite.
    • There is not a red flashing fire alarm beacon within the ensuite.
    • The tap type is twist/turn.
    • There is a mixer tap.
    • The colour contrast between the walls and floor in the ensuite is fair.
    • The lighting levels in the ensuite are good.
  • Comments View
    • This room is available as a carer's room adjoining accessible room 208.

Room(s) (Second Floor - Family Facility Room)

  • The room surveyed was the Family Facility Room.
  • Family Facility Room is located on the second floor corridor.
  • There is a similar room located on the third floor.
  • There is wayfinding signage on route to the room(s).
  • Signage for the room(s) is available in upper and lower case lettering, that is clearly visible.
  • There is written signage for the room, in upper and lower case lettering, that is clearly visible.
  • The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • The colour contrast between the external door and wall is fair.
  • The colour contrast between the internal door and wall is fair.
  • There is step-free access into the room(s).
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single.
  • The door opening width(s) is/are 75cm+ for the room(s).
  • The door is easy to open.
  • There is fixed furniture within the room(s).
  • There is sufficient space for a wheelchair user to turn within the room.
  • The type of flooring in the room(s) is vinyl.
  • Floor coverings in the room(s) are even with no trip hazards.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are moderate to good.
  • The room is available for families staying in the hotel to use to make food, do laundry and baby changing.
    The height of the counter is 92cm.
    There are high and lower level cupboards.
    There is a washing machine and tumble dryer available.

Other Floors (Main Stairs)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are located at the centre of the second floor lobby.
    • The stairs are approximately 14m from the main entrance.
    • The stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are G (Dragons Bar, Captains Bar, Secret Garden Restaurant and Emperors Suites, 1 (Spa, Games Rooms, Toilets and Rooms), 2 (Reception, Emporium Gift Shop, Family Facility Room and Rooms) and 3 (Rooms).
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are not easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.
    • The lighting levels at the steps are good.

Other Floors (Hotel Room Corridors)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are located along the hotel room corridors.
    • Signs indicating the location of the stairs are not available from the entrance.
    • There are manual, single doors which may be difficult to open to enter and exit the stairwell on all floors.
    • The floors which are accessible by stairs are 1 (Spa, Games Rooms, Toilets and Rooms), 2 (Reception, Emporium Gift Shop, Family Facility Room and Rooms), 3 (Rooms) and 4 (Rooms).
    • There are 15+ steps between floors.
    • The height of the step(s) is/are not between the recommended 15cm and 18cm.
    • The height of the step(s) is/are 19cm.
    • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
    • The depth of the steps are 28cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.
    • The lighting levels at the steps are moderate to good.
    • Only one set of stairs goes to the first floor, the rest of the stairs go between the second, third and fourth floors.

Lift

  • There is a lift for public use.
  • The lift is located to the left beyond the main entrance.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 12m (13yd 4in) from the main entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G (Dragons Bar, Captains Bar, Secret Garden Restaurant and Emperors Suites, 1 (Spa, Games Rooms, Toilets and Rooms), 2 (Reception, Emporium Gift Shop, Family Facility Room and Rooms), 3 (Rooms) and 4 (Rooms).
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is fair.
  • The colour contrast between the external lift control plate and the wall is fair.
  • The clear door width is 79cm (2ft 7in).
  • The dimensions of the lift are 130cm x 136cm (4ft 3in x 4ft 6in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are low to moderate.
  • There is a/are similar lift(s) available.
  • Comments View
    • The lift contains flashing lights and there may be voices and sounds when the lift operates.

Room(s) (First Floor - Games Room)

  • The room surveyed was the Games Room.
  • Games Room is located to the right after you exit the lift, along the first floor corridor.
  • There is wayfinding signage on route to the room(s).
  • Signage for the room(s) is available in upper and lower case lettering, that is clearly visible.
  • There is written signage for the room, in upper and lower case lettering, that is clearly visible.
  • The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • The colour contrast between the external door and wall is fair.
  • The colour contrast between the internal door and wall is good.
  • There is step-free access into the room(s).
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double.
  • The door opening width(s) is/are 75cm+ for the room(s).
  • The door is easy to open.
  • The type of flooring in the room(s) is carpet.
  • Floor coverings in the room(s) are even with no trip hazards.
  • The colour contrast between the walls and floor is poor.
  • The lighting levels are moderate to good.
  • The Games Room was being redecorated at the time of surveying.
    The height of the games machines controls are between 40cm to 90cm.
    The height of the change machine controls are 64cm to 140cm.

Accessible Toilet(s) (First Floor)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located on first floor, to the right after exiting the lift.
    • This accessible toilet is approximately 10m (10yd 2ft) from the lift.
    • There is step-free access to the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial and written text signage on or near the toilet door.
    • The contrast between the external door and wall is fair.
    • The door opens outwards.
    • The door may be difficult to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 89cm (2ft 11in).
    • The contrast between the internal door and wall is fair.
    • The door does not have a horizontal grab rail.
  • Toilet Features View
    • The dimensions of the accessible toilet are 174cm x 200cm (5ft 9in x 6ft 7in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 106cm (3ft 6in).
    • The transfer space is obstructed by a waste disposal bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is poor.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
    • There is not a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the walls and floor is fair.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and general waste (with lid) disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a cistern.
    • There is a lid attached to the toilet seat.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is poor.
    • There is not a toilet roll holder.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm (2ft 5in).
    • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 108cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 93cm (3ft 1in).
    • The contrast between the hand dryer and the wall is good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 102cm.

Standard Toilet(s) (First Floor)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located on the first floor.
    • There is step-free access to the toilet(s), via lift.
    • The standard toilet(s) is/are approximately 9m from the lift.
    • The colour contrast between the external toilet door(s) and wall(s) is fair.
    • There is written text signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 73cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are good.
  • Baby Changing Facilities View
    • Baby change facilities are available in both the female and male toilets.
    • There is a flip down baby change table available.
    • The height of the baby change table is 90cm.

Lobby (Ground Floor)

  • The type of flooring in the lobby is carpet and tiles.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • Seating in the lobby includes; a mixture of seats with and without armrests and sofas.
  • The lighting levels are moderate to good.
  • Wayfinding signage is not provided.
  • Comments View
    • There are 2 clearly marked steps leading down to additional seating.

Eating and Drinking (Ground Floor - Secret Garden Restaurant)

  • Location and Access View
    • The following information is for the restaurant.
    • The restaurant is located on the ground floor of the Alton Towers Hotel.
    • There is step-free access to the restaurant.
  • Service and Menus View
    • Tables can be booked in advance.
    • There is full table service available via an online app, a buffet counter, full table service and a self service counter.
    • Staff can bring food and/or drinks to tables.
    • Staff can read menus to customers if requested.
    • Large print menus can be printed on request, please speak to a member of staff for more information.
    • The type of food served here is hot and cold meals and snacks.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
  • Self-Service Counter(s) View
    • The height of the counter is 90cm.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is tiles.
    • Lighting levels can be adjusted by a member of staff upon request.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The standard height for the underside of dining tables is 70cm.
    • No tables are permanently fixed.
    • Some chairs are permanently fixed.
    • No chairs have armrests on both sides.
    • The type of flooring in this area is tiles.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The lighting levels are moderate to good.

Eating and Drinking (Ground Floor - Dragon's Bar)

  • Location and Access View
    • The following information is for the bar.
    • The bar is located on the ground floor.
    • There is step-free access, via lift, to the bar.
  • Service and Menus View
    • Tables cannot be booked in advance.
    • There is a bar where drinks can be ordered.
    • Staff can bring food and/or drinks to tables.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • Large print menus can be printed on request, please speak to a member of staff for more information.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Drinking straws are available.
    • There is not a hearing assistance system.
  • Service Counter(s) View
    • The height of the counter is 95cm.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is wood and laminate.
    • The lighting levels are good.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The standard height for the underside of dining tables is 74cm.
    • No tables are permanently fixed.
    • Some chairs are permanently fixed.
    • No chairs have armrests on both sides.
    • In this area there are bench seats.
    • The type of flooring in this area is wood.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are low to moderate.

Eating and Drinking (Ground Floor - Captain's Bar)

  • Location and Access View
    • The following information is for the bar.
    • The bar is located at the rear of the ground floor lobby.
    • There is step-free access to the bar.
  • Service and Menus View
    • Tables cannot be booked in advance.
    • There is a bar where drinks can be ordered.
    • Staff can bring food and/or drinks to tables.
    • Large print menus can be printed on request, please speak to a member of staff for more information.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Drinking straws are available.
  • Service Counter(s) View
    • The height of the counter is 108cm.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is wood.
    • The lighting levels are moderate to good.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The surface height of the highest table is 91cm.
    • No tables are permanently fixed.
    • No chairs are permanently fixed.
    • No chairs have armrests on both sides.
    • In this area there are high tables and stools.
    • The type of flooring in this area is carpet.
    • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The lighting levels are moderate to good.
    • There is additional seating available within the ground floor lobby.

Outdoor Seating

  • The outdoor seating is located at the rear of the Alton Towers Hotel.
  • There is step-free access to the outdoor seating.
  • The distance between the floor and the underside of the lowest dining table is 62cm.
  • The distance between the floor and the underside of the highest dining table is 70cm.
  • No chairs are permanently fixed.
  • No tables are permanently fixed.
  • No chairs have armrests on both sides.
  • The type of flooring in this area is tiles, stone and wood.
  • The outdoor seating area can be accessed from the Alton Towers Hotel via the double doors in the ground floor lobby.
    There is a lake and a fountain in the garden.
    There is a wooden bridge over the lake.