Access Guide

Search Access Guide

Summary

Buy The Smiler is located in X-Sector.
For the X-Sector Access Guide please click here (new tab).
X-Sector is situated on a steep downhill gradient.
The nearest changing places is located outside of X-Sector (Adventure Land).
For more information on the changing places please click here (new tab).
The nearest accessible toilet is located in CBeebies Land.
The nearest standard toilets are located outside of X-Sector (Adventure Land).
The nearest baby change facilities are located outside of X-Sector (Adventure Land).
For more information on the standard toilets/baby change facilities please click here (new tab).
The guest information point is located in No.1 Towers Street, near to the Main Resort Entrance
For more information on the guest information point please click here (new tab).
The medical centre is located between Towers Street and Mutiny Bay.
For more information on the medical centre please click here (new tab)

For the theme park map please click here (new tab).
There is a member of staff available for help and assistance.
There is a member of staff trained in British Sign Language.
The alternative formats documents can be provided in include: large print on request.
There is not an assistance dog toilet or toileting area at the venue/nearby.
Water bowls for assistance dogs are available.
There are mobility aids available.
The mobility aids available include wheelchairs and mobility scooters.
To obtain mobility aids please contact a member of staff or Guest Services.
There is a designated place of safety which can be used by people who may feel scared or at risk.
The quiet/safe place is located in No.1 Towers Street.
Ear defenders and RADAR keys are available from Guest Services.
Portable hearing loops are available for use around the resort. These are available from Guest Services.
Free WiFi is available throughout the resort.
All staff undertake Disability Awareness and Equality Training.

Approach View
- The surface of the approach is block paving.
- The approach surface is uneven in places.
Ramp/Slope View
- There is a ramp/slope on the approach.
- The ramp/slope is permanent, has a steep gradient and has no handrails.
- The floor surface changes to concrete with a non-slip surface fronting the entrance.

Entrance View
- This information is for the entrance located at the front of the shop, opposite The Smiler ride.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Buy The Smiler'.
- There is ramped/sloped access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There are no doors at this entrance.
- The width of the opening is 175cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- This entrance can be used to give step-free access to The Smiler ride, via an internal platform lift.
Ramp/Slope View
- The ramp/slope is located on the pathway leading to the entrance.
- The gradient of the ramp/slope is slight.

The majority of aisle widths are 150cm+.
The type of flooring is vinyl.
There is flooring which is shiny and could cause issues with glare or look slippery to some people.
There is high colour contrast between the walls and floor in the majority of walkways.
The lighting levels are good.
The till(s) is/are located beyond the entrance to the right.
There is step-free access to the till(s).
There is a clear unobstructed route to the till(s).
The till(s) is/are not clearly signed.
There are no windows, TVs, glazed screens or mirrors at/behind the till(s).
The till(s) is not/are not placed in front of a plain background.
The lighting levels at the till(s) are good.
The chip & pin card machines are accessible from the till(s).
The height of the till(s) is/are 102cm.
There is not a lowered section at the till(s).
There is not a hearing assistance system at the till(s).

There is a lift for public use.
The lift is located in the Buy The Smiler Shop.
The lift was out of use at the time of the survey.
Signs indicating the location of the lift are not available from the entrance.
The lift is approximately 20m (21yd 2ft) from the shop entrance.
The lift is a platform lift.
A member of staff needs to be notified for use of the lift.
The floors which are accessible by this lift are 0 (Shop), 1 (Platform).
There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
Lift doors do contrast visually with lift lobby walls.
The external controls for the lift are within 90cm - 110cm from the floor.
The colour contrast between the external lift controls and the control plate is high.
The colour contrast between the external lift control plate and the wall is High.
The clear door width is 80cm (2ft 7in).
The dimensions of the lift are 93cm x 140cm (3ft 1in x 4ft 7in).
There are separate entry and exit doors in the lift.
The lift does have a visual floor indicator.
The lift does have an audible announcer.
The internal controls for the lift are within 90cm - 120cm from the floor.
There is not a hearing loop system.
The lift does not have Braille markings.
The lift does have tactile markings.
The lighting levels in the lift are good.

Comments View
- This platform lift can be used by Ride Access Pass holders to gain step-free access to The Smiler ride boarding station platform.
- Ride Access Pass holders can also use it to exit the ride.