You are on Hotel Summary. Skip to the next section.

Hotel Summary

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• Hotel Information View
  • The hotel has its own parking facilities.
  • There is not a designated drop off point.
  • The hotel has 76 rooms in total.
  • There is an/are accessible room(s) within the hotel.
  • The hotel has 4 accessible room(s) with accessible ensuite facilities.
  • There is/are 0 accessible room(s) with a ceiling track hoist.
  • There is/are 0 accessible room(s) with a wet room/wheel in shower.
  • There is/are 0 accessible room(s) with a shower.
  • There is/are 4 accessible room(s) with a bath.
  • There is not an/are not adjoining room(s) available for the accessible room(s).
  • Accessible toilet facilities are available.
• Additional Accessibility Aids View
  • There is a deaf alert system at the hotel.
  • Panic alarms are not available on request.
  • Vibrating pillows with flashing beacons are available on request.
  • Bed raisers are not available on request.
  • Bath steps are not available on request.
  • Bath seats are not available on request.
  • Raised toilet seats are not available on request.
  • Portable hoists are not available on request.
• Safe Place(s) View
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • Guests who are require a safe space can request to check into their room early or hotel staff can look into accommodate someone in an unoccupied hotel room to use as a safe place.
• Comments View
  • All rooms in the CBeebies Land Hotel are designed with a separate area for children and parents and include a children’s entertainment wall with interactive play items.
  • Every room includes toddler friendly features such as bathroom steps to the sink, children’s toilet seats, baby baths and a cot.
  • The CBeebies Land Hotel includes features designed for children, such as interactive toys and areas around the hotel and in the hotel rooms.
  • Children's music is also played around the hotel and in the lift.
  • The hotel also has a small tunnel near the entrance leading to the gift shop.

You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • Alton Towers Resort is located between the M1 and the M6 and is well signposted from both motorways. Depending on your direction, the nearest motorway exits are:
    M1 Northbound – Junction 23a
    M1 Southbound – Junction 28
    M6 Northbound – Junction 15
    M6 Southbound – Junction 16
    The main entrance to the resort is accessed via Farley Lane.
  • CBeebies Land Hotel has its own car park for hotel guests, with Blue Badge parking bays available.
  • D&G Bus are operating 2 services to Alton Towers Resort.
    The X41 is a daily bus service from Stafford & Uttoxeter to Alton Towers Resort. Departing Stafford railway station at 09:30 each day, the bus route includes Weston and Uttoxeter on the way to Alton Towers Resort. The X41 departs Alton Towers at 17:30.
    The 32X is a Monday to Saturday bus service from Stoke Railway Station to Alton Towers Resort. Departing Stoke railway station at 08:55 each day, the bus route includes Hanley, Werrington & Cheadle on the way to Alton Towers Resort. The 32X departs Alton Towers at 17:30.
    Alton Towers also offers free coach parking for private parties and school trips travelling on a private hire bus.
    Please note, bus times are estimates and may vary throughout the year. Please check prior to travelling.
  • For more information on D&G Bus please click here (opens new tab).
• By Train View
  • Visitors can travel to Alton Towers Resort by train, via several popular destinations.
    Uttoxeter station is the nearest train station to Alton Towers, just 10 miles from the resort. Uttoxeter station is just a 20 minute drive away from the resort or 30 minutes by bus.
    Stoke on Trent rail station is 15 miles from Alton Towers Resort. A local taxi would take around 25 minutes to the resort.
    Derby train station is around 25 miles from Alton Towers. From there you will need to order a taxi or a car service to arrive at the resort in around 50 minutes to 1 hour.
  • For more information on National Rail enquiries please click here (opens new tab).
  • For more information on train times please click here (opens new tab).
• Useful Links View
  • The Alton Towers Monorail takes visitors from the car park to the Theme Park entrance.
    The Monorail opens from 09:00 (subject to operational restrictions) each day and closes 1 hour after the advertised ride close.
  • To view the web page described above click here (opens in new tab).
  • For more information on travel to Alton Towers please follow the link.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Accessibility Guide please click here (new tab).
• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• There is an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• Assistance/guide dogs are welcome in the accommodation but the hotel should be notified in advance so they can allocate the most appropriate room for customers.
• A limited number of wheelchairs are available for hire and must be pre-booked from reception.
  A £20 refundable deposit is required and a rental charge of £10 applies to guests who cannot show documentation confirming their eligibility to guests who are not disabled or who cannot show proof of their disability.
  The hotel suggests that guests who need a wheelchair to travel around the accommodation bring their own for ease and certainty.
  The hotel is able to charge mobility scooters.
• Portable induction loops which can be used around the accommodation to assist guests are available reception.
  Vibrating pagers are available from reception to guests who are deaf or hard of hearing.
  These will be activated in the event of fire alarm activation or other emergencies requiring guest evacuation of the hotel.
• Upon arrival at the accommodation, please make reception aware of any additional assistance that you may require in the rare event of an emergency at any time throughout your stay.
  They will ensure that these needs are met in the event of an emergency.

You are on Area - Alton Towers Hotels, Enchanted Village Accommodation and Stargazing Pods. Skip to the next section.

Area - Alton Towers Hotels, Enchanted Village Accommodation and Stargazing Pods

• Guests staying in the 3 Hotels at Alton Towers, The Woodland Lodges, The Luxury Treehouses and the Stargazing Pods are able to use all of the public facilities at the other Hotels and in the Enchanted Village (with the exception of the CBeebies Hotel, which is only for guests staying in the Hotel).
• There are surfaced paths between the different hotels, Enchanted Village and Stargazing Pods.
• The surface of the path varies between tarmac, block paving and compacted loose chippings.
• There are a variety of very slight, slight and steep slopes located in places along the paths, which may prove difficult for some people.
• There is parking available next to each area which guests can use.
• Some of the paths run along the Theme Park access road, so caution is advised when walking beside it.
• Some of the paths cross the access road.
• The crossings have clear markings on the floor.
• There is clear finger-post signage located along the paths directing visitors to the areas, including to the Theme Park and Monorail Station.

You are on Hotel Parking. Skip to the next section.

Hotel Parking

• The hotel does have its own parking facilities.
• The car park is located in front of the hotel.
• The car park type is open air/surface.
• The car park does not have a height restriction barrier.
• The car park does not have a barrier control system.
• The car park surface is tarmac.
• There is a/are Blue Badge parking bay(s) available.
• The Blue Badge bay(s) is/are clearly marked.
• There is/are 5 designated Blue Badge parking bay(s) within the car park.
• The dimensions of the designated Blue Badge parking bay(s) surveyed are 370cm x 580cm.
• There is a 120cm hatched zone around the Blue Badge parking bay(s).
• Parking spaces for Blue Badge holders do not need to be booked in advance.
• Clearly marked/signposted parent and child parking bays are not available.
• All parking spaces are provided on a first come first served basis.
• There is an overflow car park for hotel staff and visitors.
• There are no parking charges for the car park.
• The route from the car park to the entrance is accessible to a wheelchair user with assistance.
• Assistance may be required because there is/are slopes/ramps.
• The entrance is clearly visible from the car park.
• The surface on the approach to the entrance is block paving.
• There is not a road to cross between the car park and the entrance.
• There is no tactile paving on dropped kerbs between the car park and the entrance.
• The nearest designated Blue Badge parking bay is approximately 42m from the main entrance.
• Assistance may be required because there is/are slopes/ramps.

You are on Approach. Skip to the next section.

Approach

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• Approach View
  • The surface of the approach is stone/concrete tiles.
  • There is a/are fixed bollard(s) on the approach.
  • The minimum width between the bollards/wall is 140cm.
  • The height of the bollard(s) is 60cm.
  • The bollards contrast visually with the paving.
  • There is step-free access on the approach.
  • There is a slope with a very easy incline.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the building.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'CBeebies Land Hotel'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the opening is 230cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the opening is 230cm.

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located just beyond the main entrance.
  • The reception point is approximately 8m (8yd 2ft) from the main entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is 120cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 76cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is a clear knee recess beneath the low/lowered section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system at the reception point.
  • The type of system is a portable loop.
  • The hearing assistance system is signed.
  • Staff are not trained to use the hearing assistance system.
  • The hearing assistance system was not tested at the time of the survey.
  • There is a/are quick check in system(s) available.
  • Music is played everywhere.
  • The type of flooring in the reception area is vinyl.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is a touch screen on the lower counter for customers to collect keys. The height of this touch screen ranges from 102cm - 135cm.
    There is an additional touch screen on the higher section of the counter. The height of this touch screen ranges from 140cm - 170cm.
• Reception Seating Area View
  • There is not a seating area close to the reception point.

You are on Lobby. Skip to the next section.

Lobby

• The type of flooring in the lobby is vinyl.
• There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• There is flooring which is shiny and could cause issues with glare or look slippery to some people.
• The lighting levels are moderate to good.
• Wayfinding signage is provided.
• Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the lobby area.
• Wayfinding signage is clearly presented/easy to read.
• Dementia friendly signage is not provided.
• This lobby does play background music in public areas.

You are on Accessible Toilet(s) (Male - Left Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Male - Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located beyond reception, just before the Windmill Restaurant and inside the male standard toilet.
  • This accessible toilet is approximately 35m (38yd 10in) from the main entrance.
  • There is step-free access into the accessible toilet.
  • This is a male toilet.
  • A key is not required for the accessible toilet.
  • The key is not a radar key.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 86cm (2ft 10in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 152cm x 238cm (4ft 12in x 7ft 10in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 61cm (2ft).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is fair.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are nappy/incontinence items bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 170cm from the floor.
• Additional Fixtures View
  • There is not a mirror.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is good.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 88cm (2ft 11in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 73cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 90cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 87cm (2ft 10in).
  • The contrast between the hand dryer and the wall is good.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 80cm.
• Comments View
  • The accessible toilet is located between 2 sets of doors leading to the male standard toilets. The door to access the male toilet area from the main corridor does not show any accessible toilet signage.
    
  • There is pictorial signage on the accessible toilet door.

You are on Accessible Toilet(s) (Female - Left Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Female - Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located beyond reception to the left, inside the first set of doors leading to the female toilets.
  • This accessible toilet is approximately 15m (16yd 1ft) from the main entrance.
  • There is step-free access into the accessible toilet.
  • This is a female toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 86cm (2ft 10in).
  • The contrast between the internal door and wall is good.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 170cm x 234cm (5ft 7in x 7ft 8in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 100cm (3ft 3in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and nappy/incontinence items bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 146cm from the floor.
• Additional Fixtures View
  • There is not a mirror.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 88cm (2ft 11in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 73cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 97cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 87cm (2ft 10in).
  • The contrast between the hand dryer and the wall is good.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 80cm.
• Comments View
  • The accessible toilet is located between 2 sets of doors leading to the female standard toilets. The door to access the female toilet area from the main corridor does not show any accessible toilet signage.
    
  • There is pictorial signage on the accessible toilet door.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The male toilet is located beyond reception just before the Windmill Restaurant.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 36m from the main entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 85cm.
  • The height of the lowered wash basin is 72cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are good.
• Toilet Facilities 2 View
  • The female toilet is located just beyond reception, on the left.
  • There is step-free access to the toilet(s).
  • The standard toilet(s) is/are approximately 15m from the main entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 85cm.
  • The height of the lowered wash basin is 72cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are good.

You are on Eating and Drinking (Musical Meadow). Skip to the next section.

Eating and Drinking (Musical Meadow)

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• Location and Access View
  • The following information is for the bar.
  • The bar is located on the ground floor, at the rear of the Musical Meadow.
  • There is step-free access to the bar.
• Service and Menus View
  • There is a bar where food and drink can be ordered and full table service available via an online app.
  • Staff can bring food and/or drinks to tables.
  • The type of food served here is snacks.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is only played at certain times.
  • There is a hearing assistance system .
  • The system is a portable loop.
  • The hearing assistance system is available only on request.
• Service Counter(s) View
  • The height of the counter is 110cm.
  • The height of the lowered section at the counter is 86cm.
  • There is not a clear knee recess beneath the low/lowered section of the counter.
  • There is a moveable card machine available for payment.
  • Lighting levels can be adjusted by a member of staff upon request.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The distance between the floor and the underside of the highest dining table is 72cm.
  • The surface height of the lowest table is 40cm.
  • The surface height of the highest table is 74cm.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • In this area there are coffee tables.
  • The type of flooring in this area is laminate.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are low to moderate.
  • Lighting levels can be adjusted by a member of staff upon request.
  • Lighting levels may be lower in the evening.

You are on Event Room(s) / Space(s) (Musical Meadow). Skip to the next section.

Event Room(s) / Space(s) (Musical Meadow)

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• Access to the Room View
  • The space surveyed was The Musical Meadow.
  • The Musical Meadow is located on the ground floor, beyond reception.
  • There is not wayfinding signage for the space.
  • Staff can provide assistance getting to the room(s)/space(s).
  • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step-free access.
  • There are no doors at this entrance.
• Room Details View
  • There is not a hearing assistance system available for the room.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • The colour contrast between the walls and floor is poor.
  • The lighting levels are low to moderate.

You are on Counter (Windmill Restaurant - Welcome Desk). Skip to the next section.

Counter (Windmill Restaurant - Welcome Desk)

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• Counter View
  • The counter is located just beyond the Windmill Restaurant entrance.
  • The counter is approximately 3m (3yd 10in) from the Windmill Restaurant entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are moderate to good.
  • The height of the counter is 110cm.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the counter.
  • The type of flooring in this area is laminate.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• Seating Area View
  • There is not a seating area close to the counter.

You are on Eating and Drinking (Windmill Restaurant). Skip to the next section.

Eating and Drinking (Windmill Restaurant)

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• Location and Access View
  • The following information is for the restaurant.
  • The restaurant is located in the CBeebies Land Hotel, on the ground floor at the rear of the building.
  • There is step-free access to the restaurant.
• Service and Menus View
  • Tables can be booked in advance.
  • There is full table service, a buffet counter, a self service counter and full table service available via an online app.
  • Staff can bring food and/or drinks to tables.
  • Staff can read menus to customers if requested.
  • Large print menus can be printed on request. Please speak to a member of staff for more information.
  • The type of food served here is hot and cold meals and snacks.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is only played at certain times.
  • There is a hearing assistance system .
  • The system is a portable loop.
  • The hearing assistance system is located at the rear of the restaurant.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 05/04/2022.
  • The hearing loop was working at the time of testing.
• Service Counter(s) View
  • The height of the counter is 85cm.
• Self-Service Counter(s) View
  • The height of the counter is 85cm.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The standard height for the underside of dining tables is 72cm.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • The type of flooring in this area is vinyl and laminate.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are good.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located on the left, beyond reception.
  • The stairs are approximately 12m from the main entrance.
  • Signs indicating the location of the stairs are clearly visible from the entrance.
  • There are manual, single doors which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are G,1,2,3.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The depth of the steps are 27cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a second lower handrail.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.
  • The lower handrail is only located on the left as you go up the stairs.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located to the right after the main entrance.
• The lift is clearly visible from the entrance.
• The lift is approximately 10m (10yd 2ft) from the main entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are G,1,2,3.
• There are manual, double doors which may be difficult to open to access the lift lobby from the first floor upwards.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do not contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is fair.
• The colour contrast between the external lift control plate and the wall is fair.
• The clear door width is 87cm (2ft 10in).
• The dimensions of the lift are 152cm x 140cm (4ft 12in x 4ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

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• Comments View
  • The lift also has a button giving the option to disable the music and colour changing lights.

You are on Hotel Room Corridors. Skip to the next section.

Hotel Room Corridors

• There are doors in corridors/walkways which have to be opened manually.
• The type of flooring in corridors/walkways is carpet.
• There is flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
• There is poor colour contrast between the walls and floor in the majority of corridors/walkways.
• The lighting levels are good.
• Wayfinding signage is provided in corridors.
• Not all wayfinding signage is clearly presented/easy to read.
• Dementia friendly signage is not provided.
• There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• The hotel does not play background music in room corridors.
• There is step-free access throughout the building via lift(s).

You are on Accessible Room(s) (620 - Bugbies). Skip to the next section.

Accessible Room(s) (620 - Bugbies)

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• Accessible Room Information View
  • The details in this section relates to the accessible room(s) with a bath.
  • There is step-free access to this type of accessible room.
  • All accessible rooms of this type have similar specifications.
  • The ensuite transfer space for the accessible rooms varies from left to right.
  • Guests need to open a door between the lift and the room(s).
  • The room surveyed does not have an adjoining room.
• Bedroom Features View
  • The accessible room surveyed is located on the first floor to the right after exiting the lift.
  • The accessible room surveyed at the time of the visit was 620.
  • There is step-free access to the accessible room surveyed.
  • There is numbered signage on or near the accessible room door.
  • The colour contrast between the external room door and wall is fair.
  • The door is manual with a key card lock.
  • The fob/card reader height is 100cm.
  • The width of the door is 93cm.
  • There are lowered spy holes available.
  • The colour contrast between the internal room door and wall is fair.
  • The bed type is double.
  • The bed height is not adjustable.
  • The height of the bed is 78cm.
  • The measurement between the bed base and floor is 5cm (2in).
  • The bed is moveable.
  • The room does have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
  • The height of the desk is 70cm.
  • The desk is not height adjustable.
  • The desk knee recess does not have the recommended dimensions of 70cm (height) x 50cm (depth).
  • The height and depth of the knee recess is 70cm x 47cm.
  • The room surveyed had a desk chair without armrests.
  • Wardrobes have not been adapted to allow use from a seated position.
  • Light switches are between 75cm and 120cm (4ft) from floor level.
  • Electric sockets are between 40cm and 100cm (4ft) from floor level.
  • Electric sockets are accessible from the bed.
  • The window control type(s) for the room is a/are standard lever(s).
  • The window controls are not at a suitable height for a wheelchair user.
  • There is not an emergency alarm in the room.
  • There is not a red flashing fire alarm beacon within the room.
  • The type of flooring is carpet.
  • The colour contrast between the room walls and floor is fair.
  • The lighting levels in the room are moderate to good.
• Ensuite Facilities View
  • The colour contrast between the external ensuite door and wall is good.
  • The ensuite door opens outwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The width of the door to the ensuite is 80cm.
  • The door has a horizontal grab rail.
  • The colour contrast between the internal ensuite door and wall is good.
  • The dimensions of the ensuite are 187cm x 200cm.
  • The ensuite does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The ensuite has not got a non-slip floor.
  • The colour contrast between the ensuite walls and floor is poor.
  • There is an emergency alarm within the ensuite.
  • The emergency pull cord alarm in the ensuite is within reach and fully functional.
  • There is not a red flashing fire alarm beacon within the ensuite.
  • Disposal facilities are available.
  • There is a/are general waste (with lid) and pedal bin disposal units.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf immediately next to or behind the toilet.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm.
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is not a wall fixed soap dispenser.
  • The lighting levels in the ensuite are moderate to good.
• Toilet Details View
  • The height of the toilet seat above floor level is 48cm.
  • The toilet seat colour contrast is poor.
  • The toilet has a lid.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 119cm.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The colour contrast between the dropdown rail(s) and wall is fair.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet, the wall mounted grab rails are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The colour contrast between the wall-mounted grab rail(s) and wall is fair.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 90cm.
• Bath Details View
  • The ensuite has a bath.
  • The height of the side of the bath from floor level is 53cm.
  • The length of the bath is 127cm.
  • The tap type is twist/turn.
  • There is a mixer tap.
  • Bath taps do not have clear markings to indicate hot and cold settings.
  • There is a shower over the bath.
  • The shower head is height adjustable.
  • The shower control type is twist/turn.
  • Shower controls do not have clear markings to indicate hot and cold settings.
  • There is not a/are not wall-mounted grab rail(s) available for the bath.

You are on Accessible Room(s) (667 - Swashbuckle). Skip to the next section.

Accessible Room(s) (667 - Swashbuckle)

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• Accessible Room Information View
  • The details in this section relates to the accessible room(s) with a bath.
  • There is step-free access to this type of accessible room.
  • All accessible rooms of this type have similar specifications.
  • The ensuite transfer space for the accessible rooms varies from left to right.
  • Guests need to open a door between the lift and the room(s).
  • The room surveyed does not have an adjoining room.
• Bedroom Features View
  • The accessible room surveyed is located along the corridor.
  • The accessible room surveyed at the time of the visit was 667.
  • There is step-free access to the accessible room surveyed.
  • There is numbered signage on or near the accessible room door.
  • The door is manual with a key card lock.
  • The fob/card reader height is 100cm.
  • The width of the door is 85cm.
  • There are lowered spy holes available.
  • The bed type is double.
  • The bed height is not adjustable.
  • The height of the bed is 65cm.
  • The measurement between the bed base and floor is 5cm (2in).
  • The bed is moveable.
  • The room does have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
  • The height of the desk is 75cm.
  • The desk is height adjustable.
  • The desk knee recess has the recommended dimensions of 70cm (height) x 50cm (depth).
  • The room surveyed had a desk chair without armrests and a sofa.
  • Wardrobes have not been adapted to allow use from a seated position.
  • Light switches are between 75cm and 120cm (4ft) from floor level.
  • Electric sockets are between 40cm and 100cm (4ft) from floor level.
  • Electric sockets are accessible from the bed.
  • The window control type(s) for the room is a/are standard lever(s).
  • The window controls are not at a suitable height for a wheelchair user.
  • There is not an emergency alarm in the room.
  • There is not a red flashing fire alarm beacon within the room.
  • The type of flooring is carpet.
  • The colour contrast between the room walls and floor is good.
  • The lighting levels in the room are moderate to good.
• Ensuite Facilities View
  • The colour contrast between the external ensuite door and wall is poor.
  • The ensuite door opens outwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The width of the door to the ensuite is 80cm.
  • The door does not have a horizontal grab rail.
  • The colour contrast between the internal ensuite door and wall is good.
  • The dimensions of the ensuite are 185cm x 210cm.
  • The ensuite does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The ensuite has a non-slip floor.
  • The colour contrast between the ensuite walls and floor is fair.
  • There is an emergency alarm within the ensuite.
  • The emergency pull cord alarm in the ensuite is out of reach (higher than 10cm (4") from floor).
  • There is not a red flashing fire alarm beacon within the ensuite.
  • Disposal facilities are available.
  • There is a/are pedal bin disposal units.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf immediately next to or behind the toilet.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is not a wall fixed soap dispenser.
  • There is a handheld soap dispenser available.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is fair.
  • There is a second wash basin at a height of 79cm.
  • The lighting levels in the ensuite are moderate to good.
• Toilet Details View
  • The height of the toilet seat above floor level is 48cm.
  • The toilet seat colour contrast is poor.
  • The toilet has a lid.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 135cm.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The colour contrast between the dropdown rail(s) and wall is fair.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet, the wall mounted grab rails are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The colour contrast between the wall-mounted grab rail(s) and wall is fair.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
• Bath Details View
  • The ensuite has a bath.
  • The height of the side of the bath from floor level is 52cm.
  • The length of the bath is 130cm.
  • The tap type is twist/turn.
  • There is a mixer tap.
  • Bath taps have clear markings to indicate hot and cold settings.
  • There is a shower over the bath.
  • The shower head is height adjustable.
  • The adjustable shower head can be placed between 105cm and 185cm when mounted.
  • The shower control type is twist/turn.
  • Shower controls have clear markings to indicate hot and cold settings.
  • There is not a/are not wall-mounted grab rail(s) available for the bath.

You are on Accessible Room(s) (636 - Something Special). Skip to the next section.

Accessible Room(s) (636 - Something Special)

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• Accessible Room Information View
  • The details in this section relates to the accessible room(s) with a bath.
  • This type of accessible room is located on the second floor.
  • There is step-free access to this type of accessible room.
  • All accessible rooms of this type have similar specifications.
  • The ensuite transfer space for the accessible rooms varies from left to right.
  • Guests need to open a door between the lift and the room(s).
  • The room surveyed does not have an adjoining room.
• Bedroom Features View
  • The accessible room surveyed is located along the corridor.
  • The accessible room surveyed at the time of the visit was 636.
  • There is step-free access to the accessible room surveyed.
  • There is numbered signage on or near the accessible room door.
  • The door is manual with a key card lock.
  • The fob/card reader height is 100cm.
  • The width of the door is 85cm.
  • There are lowered spy holes available.
  • The bed type is double.
  • The bed height is adjustable.
  • The height of the bed is 65cm.
  • The measurement between the bed base and floor is 0cm.
  • The bed is moveable.
  • The room does have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
  • The height of the desk is 70cm.
  • The desk is not height adjustable.
  • The desk knee recess does not have the recommended dimensions of 70cm (height) x 50cm (depth).
  • The height and depth of the knee recess is 67cm x 49cm.
  • The room surveyed had a desk chair without armrests and a sofa.
  • Wardrobes have not been adapted to allow use from a seated position.
  • Light switches are between 75cm and 120cm (4ft) from floor level.
  • Electric sockets are between 40cm and 100cm (4ft) from floor level.
  • Electric sockets are not accessible from the bed.
  • The window control type(s) for the room is a/are standard lever(s).
  • The window controls are not at a suitable height for a wheelchair user.
  • There is not an emergency alarm in the room.
  • There is not a red flashing fire alarm beacon within the room.
  • The type of flooring is carpet.
  • The colour contrast between the room walls and floor is fair.
  • The lighting levels in the room are moderate to good.
• Ensuite Facilities View
  • The colour contrast between the external ensuite door and wall is good.
  • The ensuite door opens outwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The width of the door to the ensuite is 78cm.
  • The door does not have a horizontal grab rail.
  • The colour contrast between the internal ensuite door and wall is good.
  • The dimensions of the ensuite are 184cm x 205cm.
  • The ensuite does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The ensuite has a non-slip floor.
  • The colour contrast between the ensuite walls and floor is good.
  • There is an emergency alarm within the ensuite.
  • The emergency pull cord alarm in the ensuite is out of reach (higher than 10cm (4") from floor).
  • There is a red flashing fire alarm beacon within the ensuite.
  • Disposal facilities are available.
  • There is a/are pedal bin disposal units.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf immediately next to or behind the toilet.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is not a wall fixed soap dispenser.
  • There is a handheld soap dispenser available.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • There is a second wash basin at a height of 80cm.
  • The lighting levels in the ensuite are moderate to good.
• Toilet Details View
  • The height of the toilet seat above floor level is 48cm.
  • The toilet seat colour contrast is poor.
  • The toilet has a lid.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 135cm.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The colour contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet, the wall mounted grab rails are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The colour contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
• Bath Details View
  • The ensuite has a bath.
  • The height of the side of the bath from floor level is 51cm.
  • The length of the bath is 130cm.
  • The tap type is twist/turn.
  • There is a mixer tap.
  • Bath taps have clear markings to indicate hot and cold settings.
  • There is a shower over the bath.
  • The shower head is height adjustable.
  • The adjustable shower head can be placed between 105cm and 185cm when mounted.
  • The shower control type is twist/turn.
  • Shower controls have clear markings to indicate hot and cold settings.
  • There is not a/are not wall-mounted grab rail(s) available for the bath.

You are on Standard Room(s) (621). Skip to the next section.

Standard Room(s) (621)

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• Bedroom Features View
  • The room surveyed is located on the first floor.
  • The room surveyed at the time of the visit was 621.
  • There is step-free access to the room surveyed.
  • There is numbered signage on or near the room door.
  • The width of the door is 85cm (2ft 9in).
  • The bed type is double.
  • The height of the bed is 78cm (2ft 7in).
  • The measurement between the bed base and floor is 5cm (2in).
  • Light switches are within 120cm (3ft 11in) from floor level.
  • There is not an emergency alarm in the room.
  • There is not a flashing fire alarm beacon within the room.
  • The type of facilities within the ensuite include; a toilet, a bath and a shower.
  • The ensuite door opens inwards.
  • The width of the door to the ensuite is 74cm (2ft 5in).
  • There is not an emergency alarm within the ensuite.
  • There is not a flashing fire alarm beacon within the ensuite.
  • The tap type is lever.
  • There is a mixer tap.
• Colour Contrast and Lighting View
  • The colour contrast between the external room door and wall is good.
  • The colour contrast between the internal room door and wall is good.
  • The colour contrast between the room walls and floor is good.
  • The colour contrast between the external ensuite door and wall is good.
  • The colour contrast between the internal ensuite door and wall is good.
  • The colour contrast between the walls and floor in the ensuite is poor.
  • The lighting levels in the room are good.
  • The lighting levels in the ensuite are good.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• CBeebies Land Toy Shop link (new tab) - click here
• Windmill Restaurant link (new tab) - click here
• Alton Towers Spa link (new tab) - click here