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Congo River Rapids

Katanga Canyon, Alton Towers Resort, Alton, Staffordshire, ST10 4DB

Access Guide

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Ride/Attraction Summary

  • Summary View
    • Congo River Rapids is located in Katanga Canyon.
    • For the Katanga Canyon Access Guide please click here (new tab).
    • Guests with a red ride access pass are required to ride with a carer over the age of 14 years.
    • This ride has separate access for Ride Access Passes and Standard Passes.
    • The minimum standing height restriction is 1.1m.
    • Guests under 1.3m high must accompanied by an adult aged 16 or over.
    • This ride includes rigorous motion and / or velocity and is therefore not recommended for guests with back, heart or neck conditions.
    • This ride includes rigorous motion and / or velocity and is therefore not recommended for expectant mothers.
    • In the unlikely event of an evacuation, the process may include climbing ladders, walking over narrow balconies and being strapped into a harness. For this reason it is not suitable for all guests.
    • This attraction requires guests to make their own way onto a moving platform or vehicle. Guests can be supported to do this, but not carried.
    • For safety reasons, due to the speed and motion of this ride guests must be able to keep their head upright without assistance.
    • Due to the speed and motion of this ride guests must be able to brace themselves with their feet and remain sitting up right.
    • Guests who have a plaster cast or brace should seek medical advice before choosing to ride. If guests choose to ride they should check they can meet the rides safety requirements.
    • This ride includes flashing lights and as a result may not be suitable for all guests.
    • If required, guests may need to climb through boats or walk down lift boards to evacuate this attraction.
  • Other Services/Facilities View

Getting Help and Assistance

  • For the theme park map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is a member of staff trained in British Sign Language.
  • The alternative formats documents can be provided in include: large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact a member of staff or Guest Services.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • The quiet/safe place is located in No.1 Towers Street.
  • Ear defenders and RADAR keys are available from Guest Services.
  • Portable hearing loops are available for use around the resort. These are available from Guest Services.
  • Free WiFi is available throughout the resort.
  • All staff undertake Disability Awareness and Equality Training.

Ride Access (Ride Access Passes)

  • Access Point View
    • This ride/attraction access point is not signed.
    • There is step-free access at this access point.
    • This access point is an opening with no gate(s) or door(s).
    • The width of the access point opening is 280cm.
    • The second opening to access the queue system has a width of 125cm (photograph 5).
  • Queuing System View
    • Access along this queue consists of; steps going down and slight slopes going down.
    • The approximate length of this queue is 40m.
    • Path surfaces in this queuing system are block paving and rubber.
    • The queuing area is open air with some sheltered parts.
    • The minimum width of the queuing area is 113cm.
    • There are a total of 5 steps along this queue.
    • Steps are clearly marked.
    • Handrails along the stepped section(s) are on both sides.
    • There are not any resting/seating areas along the queue.
    • Music/themed noise is played along the queue.
  • Ride Transfer View
    • Access to the platform is via an opening with no gate(s) or door(s).
    • This ride/attraction platform access point is not signed.
    • The gate opening width is 93cm.
    • Wheelchairs are not permitted in/on the ride/attraction itself.
    • Guests have to step down and into the carriage.
    • The carriage may be moving in the water when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction but can hold the carriage to limit movement.
    • There are no restraints available for this ride/attraction.
    • There is a 10cm gap to access the ride vehicle from the platform.

Ride Access (Standard Passes)

  • Access Point View
    • This ride/attraction access point is signed.
    • There is ramped/sloped access at this access point.
    • This access point is an opening with no gate(s) or door(s).
    • The width of the access point opening is 215cm.
  • Queuing System View
    • Access along this queue consists of; steps going down, slight slopes going up, slight slopes going down, steep slopes going up and steep slopes going down.
    • The approximate length of this queue is 350m.
    • This queue can be extended during busy periods.
    • There are additional ramps/slopes along the extension(s).
    • Path surfaces in this queuing system are block paving, wood flooring and rubber.
    • The queuing area is open air with some sheltered parts.
    • The minimum width of the queuing area is 113cm.
    • There are a total of 17 steps along this queue.
    • The majority of steps are clearly marked.
    • Handrails along the ramped/sloped section(s) are on the left hand side for some sections but not provided for others.
    • Handrails along the stepped section(s) are on both sides for some sections but not provided for others.
    • There are not any resting/seating areas along the queue.
    • Music/themed noise is played along the queue.
    • There are 3 vending machines along the route; one for snacks with controls at a height of 140cm, one for drinks with controls at a height of 130cm, and one for waterproof ponchos at a height of 145cm.
  • Ride Transfer View
    • Access to the platform is via an opening with no gate(s) or door(s).
    • This ride/attraction platform access point is not signed.
    • The gate opening width is 93cm.
    • Guests have to step down and into the carriage.
    • The carriage may be moving in the water when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction but can hold the carriage to limit movement.
    • There are no restraints available for this ride/attraction.
    • There is a 10cm gap to access the ride vehicle from the platform.

Ride/Attraction Experience

Ride Exit

  • Ride Transfer View
    • The carriage may be moving in the water when guests are transferring.
    • Staff are unable to provide assistance when transferring out of/off the ride/attraction but can hold the carriage to limit movement.
    • Guests have to step up to the platform when exiting.
  • Exit Route View
    • Access along this exit route consists of; slight slopes going up, steep slopes going down, slight slopes going down, steep slopes going up and steps going up.
    • The approximate length of this exit route is 160m.
    • Path surfaces in this exit route are block paving, wood flooring and rubber.
    • The minimum width of the exit route is 106cm.
    • There are a total of 5 steps along this exit route.
    • Steps are clearly marked.
    • Handrails along the ramped/sloped section(s) are not provided.
    • Handrails along the stepped section(s) are on the right hand side.
    • There are not any resting/seating areas along the exit route.
    • Music/themed noise is played along the exit route.
    • The photo counter is located along the exit route.
    • The photo counter is at a height of 108cm.
  • Exit Point View