You are on Enchanted Village. Skip to the next section.

Enchanted Village

• The Enchanted Village is home to the woodland lodges and luxury treehouses.
• There is the Enchanted Village Store, The Crooked Spoon and the Tipi available for the use of guests staying in the Enchanted Village.
• Guests staying in the woodland lodges and luxury treehouses can get a cooked or continental breakfast from The Crooked Spoon.
• The welcome desk reception is open 24 hours.
• There is free wifi available for guests.
• There are accessible toilets, standard toilets and baby changing facilities available within The Crooked Spoon.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Accessibility Guide please click here (new tab).
• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• There is an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• Assistance/guide dogs are welcome in the accommodation but the hotel should be notified in advance so they can allocate the most appropriate room for customers.
• A limited number of wheelchairs are available for hire and must be pre-booked from reception.
  A £20 refundable deposit is required and a rental charge of £10 applies to guests who cannot show documentation confirming their eligibility to guests who are not disabled or who cannot show proof of their disability.
  The hotel suggests that guests who need a wheelchair to travel around the accommodation bring their own for ease and certainty.
  The hotel is able to charge mobility scooters.
• Portable induction loops which can be used around the accommodation to assist guests are available reception.
  Vibrating pagers are available from reception to guests who are deaf or hard of hearing.
  These will be activated in the event of fire alarm activation or other emergencies requiring guest evacuation of the hotel.
• Upon arrival at the accommodation, please make reception aware of any additional assistance that you may require in the rare event of an emergency at any time throughout your stay.
  They will ensure that these needs are met in the event of an emergency.

You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • Alton Towers Resort is located between the M1 and the M6 and is well signposted from both motorways. Depending on your direction, the nearest motorway exits are:
    M1 Northbound – Junction 23a
    M1 Southbound – Junction 28
    M6 Northbound – Junction 15
    M6 Southbound – Junction 16
    The main entrance to the resort is accessed via Farley Lane.
  • The Enchanted Village has a main car park located off the access road.
    The luxury treehouse parking is located next to Alton Towers Hotel.
    There is a drop-off point for the woodland lodges located opposite the welcome office.
    Guests staying in the luxury treehouses can be dropped off in front of their treehouse.
    There are Blue Badge parking spaces located near the accessible woodland lodges and accessible luxury treehouses.
  • D&G Bus are operating 2 services to Alton Towers Resort.
    The X41 is a daily bus service from Stafford & Uttoxeter to Alton Towers Resort. Departing Stafford railway station at 09:30 each day, the bus route includes Weston and Uttoxeter on the way to Alton Towers Resort. The X41 departs Alton Towers at 17:30.
    The 32X is a Monday to Saturday bus service from Stoke Railway Station to Alton Towers Resort. Departing Stoke railway station at 08:55 each day, the bus route includes Hanley, Werrington & Cheadle on the way to Alton Towers Resort. The 32X departs Alton Towers at 17:30.
    Alton Towers also offers free coach parking for private parties and school trips travelling on a private hire bus.
    Please note, bus times are estimates and may vary throughout the year. Please check prior to travelling.
  • For more information on D&G Bus please click here (opens new tab).
• By Train View
  • Visitors can travel to Alton Towers Resort by train, via several popular destinations.
    Uttoxeter station is the nearest train station to Alton Towers, just 10 miles from the resort. Uttoxeter station is just a 20 minute drive away from the resort or 30 minutes by bus.
    Stoke on Trent rail station is 15 miles from Alton Towers Resort. A local taxi would take around 25 minutes to the resort.
    Derby train station is around 25 miles from Alton Towers. From there you will need to order a taxi or a car service to arrive at the resort in around 50 minutes to 1 hour.
  • For more information on National Rail enquiries please click here (opens new tab).
  • For more information on train times please click here (opens new tab).
• Useful Links View
  • The Alton Towers Monorail takes visitors from the car park to the Theme Park entrance.
    The Monorail opens from 09:00 (subject to operational restrictions) each day and closes 1 hour after the advertised ride close.
  • To view the web page described above click here (opens in new tab).
  • For more information on travel to Alton Towers please follow the link.
  • To view the web page described above click here (opens in new tab).

You are on Parking (Luxury Treehouse Lodges). Skip to the next section.

Parking (Luxury Treehouse Lodges)

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• Parking View
  • The venue does have its own parking facilities.
  • The car park is located next to the Alton Towers Hotel.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • Clearly marked/signposted parent and child parking bays are not available.
  • There is an additional car park for visitors.
• Blue Badge Parking View
  • There is a Blue Badge parking bay for guests staying in the accessible luxury treehouse. The Blue Badge parking bay is located opposite the treehouse.
• Paying View
  • There are no parking charges for the car park.
  • The car park is free for all users.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The entrance is not clearly visible from the car park.
  • The route from the car park to the entrance is clearly signposted.
  • The surface on the approach to the entrance is tarmac and block paving.
  • There is a road to cross between the car park and the entrance.

You are on Parking (Woodland Lodge and Stargazing Pods). Skip to the next section.

Parking (Woodland Lodge and Stargazing Pods)

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• Parking View
  • The venue does have its own parking facilities.
  • The car park is located off the main access road.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • Clearly marked/signposted parent and child parking bays are not available.
  • All parking spaces are provided on a first come first served basis.
• Blue Badge Parking View
  • There are Blue Badge parking bays available for guests staying in the accessible woodland lodges.
    The Blue Badge parking bays are located near the lodges.
• Paying View
  • There are no parking charges for the car park.
  • The car park is free for all users.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The entrance is not clearly visible from the car park.
  • The route from the car park to the entrance is clearly signposted.
  • The surface on the approach to the entrance is tarmac.
• Drop-off Point(s) View
  • There is a drop-off area with a Blue Badge parking space located next to the welcome desk.

You are on Area - Alton Towers Hotels, Enchanted Village Accommodation and Stargazing Pods. Skip to the next section.

Area - Alton Towers Hotels, Enchanted Village Accommodation and Stargazing Pods

• Guests staying in the 3 Hotels at Alton Towers, The Woodland Lodges, The Luxury Treehouses and the Stargazing Pods are able to use all of the public facilities at the other Hotels and in the Enchanted Village (with the exception of the CBeebies Hotel, which is only for guests staying in the Hotel).
• There are surfaced paths between the different hotels, Enchanted Village and Stargazing Pods.
• The surface of the path varies between tarmac, block paving and compacted loose chippings.
• There are a variety of very slight, slight and steep slopes located in places along the paths, which may prove difficult for some people.
• There is parking available next to each area which guests can use.
• Some of the paths run along the Theme Park access road, so caution is advised when walking beside it.
• Some of the paths cross the access road.
• The crossings have clear markings on the floor.
• There is clear finger-post signage located along the paths directing visitors to the areas, including to the Theme Park and Monorail Station.

You are on Drop-Off Point / Pick Up Point (Enchanted Village Woodland Lodges). Skip to the next section.

Drop-Off Point / Pick Up Point (Enchanted Village Woodland Lodges)

• There is a designated drop-off point.

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• Drop-Off Point View
  • The drop-off point is located opposite the welcome desk office.
  • The drop-off point is clearly marked.
  • There is/are 2 Blue Badge parking bay(s) within the drop-off area.
  • The dimensions of the designated Blue Badge parking bay(s) are 410cm x 525cm.
  • The route from the drop-off point is accessible to a wheelchair user with assistance.
  • Free parking for Blue Badge holders is for 15 minutes only.
  • The drop-off area is located on a steep slope.

You are on Outside Access (Enchanted Village - Welcome Desk). Skip to the next section.

Outside Access (Enchanted Village - Welcome Desk)

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• Entrance View
  • This information is for the entrance located opposite the drop-off area.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Enchanted Village - Welcome Desk'.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the opening is 190cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.

You are on Reception (Enchanted Village - Welcome Desk). Skip to the next section.

Reception (Enchanted Village - Welcome Desk)

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• Reception View
  • The reception point is located ahead as you enter.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a plain background.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is 120cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 76cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is a clear knee recess beneath the low/lowered section of the counter.
  • The counter is staffed.
  • The type of flooring in the reception area is tiles.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There are 2 self check in touchscreens available at the reception.
    The touchscreen controls located on the high counter are between 140cm -173cm. The touchscreen controls on the lower counter are between 91cm - 123cm.
• Reception Seating Area View
  • There is a seating area close to the reception point.
  • Access to the seating area is unobstructed.
  • There are bench seats available.
  • There is sufficient space for a wheelchair user to use the seating area.

You are on Area (Woodland Lodges). Skip to the next section.

Area (Woodland Lodges)

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• Access and Circulation View
  • There is ramped/sloped access throughout this area.
  • There are tarmac and stone paths located throughout the woodland lodges area.
    The main paths are also used as the access road for staff vehicles and for guests parking next to the accessible lodges.
    There are directional signposts located along the main paths.
    There are slight and steep slopes in places along the main paths.
    The woodland lodges are divided into 8 areas.
    There is clear signage for each area and the lodge numbers in that area.
    There are stone paths in the areas.
    There are some slight and steep slopes along the paths in the lodge areas.
    At the centre of each area there is a small play area.
    The equipment in the play area varies depending on the area.
    There are hand sanitisers available.
    The height of the hand sanitisers varies between 90cm and 100cm.
  • The surface throughout consists of stone and tarmac.
  • There are not resting areas in this area.
  • Vending machines are not available in this area.
  • Freestyle drinks machines are not available in this area.
• Signage and Audio View
  • Wayfinding signage is provided.
  • Wayfinding signage includes symbols or pictograms.
  • The colour, design and typeface of signs is consistent throughout the area.
  • Dementia friendly signage is not provided.
  • There is not background music/noise in this area.

You are on Area (Luxury Treehouse Lodges). Skip to the next section.

Area (Luxury Treehouse Lodges)

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• Access and Circulation View
  • There are steep slopes leading down to the luxury treehouse lodges from the luxury treehouse lodges parking and from the woodland lodges.
  • There is step-free access throughout this area.
  • There is step-free access along the main path to the Luxury Treehouse Lodges.
    The main path is also used by staff vehicles, guest vehicles parking in the accessible parking space or dropping off at the lodges.
    There is clear signage outside each of the luxury treehouse lodges.
  • The surface throughout consists of tarmac.
  • There are not resting areas in this area.
  • Vending machines are not available in this area.
  • Freestyle drinks machines are not available in this area.
• Signage and Audio View
  • Wayfinding signage is not provided.

You are on Related Access Guides (The Crooked Spoon and Shop). Skip to the next section.

Related Access Guides (The Crooked Spoon and Shop)

• The Crooked Spoon link (new tab) - click here
• Enchanted Village Store link (new tab) - click here

You are on Related Access Guides (Woodland Lodges, Luxury Treehouse Lodges and Stargazing Pods). Skip to the next section.

Related Access Guides (Woodland Lodges, Luxury Treehouse Lodges and Stargazing Pods)

• Enchanted Village Woodland Lodges link (new tab) - click here
• Enchanted Village Luxury Treehouses link (new tab) - click here
• Stargazing Pods link (new tab) - click here