You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Accessibility Guide please click here (new tab).
• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• There is an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• Assistance/guide dogs are welcome in the accommodation but the hotel should be notified in advance so they can allocate the most appropriate room for customers.
• A limited number of wheelchairs are available for hire and must be pre-booked from reception.
  A £20 refundable deposit is required and a rental charge of £10 applies to guests who cannot show documentation confirming their eligibility to guests who are not disabled or who cannot show proof of their disability.
  The hotel suggests that guests who need a wheelchair to travel around the accommodation bring their own for ease and certainty.
  The hotel is able to charge mobility scooters.
• Portable induction loops which can be used around the accommodation to assist guests are available reception.
  Vibrating pagers are available from reception to guests who are deaf or hard of hearing.
  These will be activated in the event of fire alarm activation or other emergencies requiring guest evacuation of the hotel.
• Upon arrival at the accommodation, please make reception aware of any additional assistance that you may require in the rare event of an emergency at any time throughout your stay.
  They will ensure that these needs are met in the event of an emergency.

You are on Enchanted Village. Skip to the next section.

Enchanted Village

• The Enchanted Village is home to the woodland lodges and luxury treehouses.
• There is the Enchanted Village Store, The Crooked Spoon and the Tipi available for the use of guests staying in the Enchanted Village.
• Guests staying in the woodland lodges and luxury treehouses can get a cooked or continental breakfast from The Crooked Spoon.
• The welcome desk reception is open 24 hours.
• There is free wifi available for guests.
• There are accessible toilets, standard toilets and baby changing facilities available within The Crooked Spoon.

You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • Alton Towers Resort is located between the M1 and the M6 and is well signposted from both motorways. Depending on your direction, the nearest motorway exits are:
    M1 Northbound – Junction 23a
    M1 Southbound – Junction 28
    M6 Northbound – Junction 15
    M6 Southbound – Junction 16
    The main entrance to the resort is accessed via Farley Lane.
  • The luxury treehouse parking is located next to Alton Towers Hotel.
    Guests staying in the luxury treehouses can be dropped off in front of their treehouse.
    There are Blue Badge parking spaces located near the accessible luxury treehouses.
  • D&G Bus are operating 2 services to Alton Towers Resort.
    The X41 is a daily bus service from Stafford & Uttoxeter to Alton Towers Resort. Departing Stafford railway station at 09:30 each day, the bus route includes Weston and Uttoxeter on the way to Alton Towers Resort. The X41 departs Alton Towers at 17:30.
    The 32X is a Monday to Saturday bus service from Stoke Railway Station to Alton Towers Resort. Departing Stoke railway station at 08:55 each day, the bus route includes Hanley, Werrington & Cheadle on the way to Alton Towers Resort. The 32X departs Alton Towers at 17:30.
    Alton Towers also offers free coach parking for private parties and school trips travelling on a private hire bus.
    Please note, bus times are estimates and may vary throughout the year. Please check prior to travelling.
  • For more information on D&G Bus please click here (opens new tab).
• By Train View
  • Visitors can travel to Alton Towers Resort by train, via several popular destinations.
    Uttoxeter station is the nearest train station to Alton Towers, just 10 miles from the resort. Uttoxeter station is just a 20 minute drive away from the resort or 30 minutes by bus.
    Stoke on Trent rail station is 15 miles from Alton Towers Resort. A local taxi would take around 25 minutes to the resort.
    Derby train station is around 25 miles from Alton Towers. From there you will need to order a taxi or a car service to arrive at the resort in around 50 minutes to 1 hour.
  • For more information on National Rail enquiries please click here (opens new tab).
  • For more information on train times please click here (opens new tab).
• Useful Links View
  • The Alton Towers Monorail takes visitors from the car park to the Theme Park entrance.
    The Monorail opens from 09:00 (subject to operational restrictions) each day and closes 1 hour after the advertised ride close.
  • To view the web page described above click here (opens in new tab).
  • For more information on travel to Alton Towers please follow the link.
  • To view the web page described above click here (opens in new tab).

You are on Alton Towers Hotel Check-In. Skip to the next section.

Alton Towers Hotel Check-In

• Treehouse guests check in at the Alton Towers Hotel reception.

You are on Parking (Luxury Treehouse Lodges). Skip to the next section.

Parking (Luxury Treehouse Lodges)

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• Parking View
  • The venue does have its own parking facilities.
  • The car park is located next to the Alton Towers Hotel.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • Clearly marked/signposted parent and child parking bays are not available.
  • There is an additional car park for visitors.
• Blue Badge Parking View
  • There is a Blue Badge parking bay for guests staying in the accessible luxury treehouse. The Blue Badge parking bay is located opposite the treehouse.
• Paying View
  • There are no parking charges for the car park.
  • The car park is free for all users.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The entrance is not clearly visible from the car park.
  • The route from the car park to the entrance is clearly signposted.
  • The surface on the approach to the entrance is tarmac and block paving.
  • There is a road to cross between the car park and the entrance.

You are on Treehouse Summary. Skip to the next section.

Treehouse Summary

• There is 1 lodge available with accessible facilities.
• The accessible treehouse(s) is/are available with 4.
• There is/are 1 accessible treehouse(s) with a shower in the ensuite.
• There is a separate bathroom available with a bath.
• There is/are 1 accessible treehouse(s) with adjoining rooms.
• The treehouse(s) with accessible facilities is/are Oakwood 603.
• The accessible treehouse that was surveyed was Oakwood 603.
• The type of treehouse surveyed was Oakwood 603.

You are on Area (Luxury Treehouse Lodges). Skip to the next section.

Area (Luxury Treehouse Lodges)

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• Access and Circulation View
  • There are steep slopes leading down to the luxury treehouse lodges from the luxury treehouse lodges parking and from the woodland lodges.
  • There is step-free access throughout this area.
  • There is step-free access along the main path to the Luxury Treehouse Lodges.
    The main path is also used by staff vehicles, guest vehicles parking in the accessible parking space or dropping off at the lodges.
    There is clear signage outside each of the luxury treehouse lodges.
  • The surface throughout consists of tarmac.
  • There are not resting areas in this area.
  • Vending machines are not available in this area.
  • Freestyle drinks machines are not available in this area.
• Signage and Audio View
  • Wayfinding signage is not provided.

You are on Access to Each Treehouse. Skip to the next section.

Access to Each Treehouse

• The approach surface to the treehouses consists of tarmac.
• There are some slight gradients on the approach to the treehouses .
• The pathways to the treehouses have a width of over 100cm.
• Access to 600 - Silver Birch is via a ramp or 7 steps, a wooden rope bridge and a further 2 steps.
• Access to 601 - Willow Wood is via a ramp or 7 steps and a wooden rope bridge.
• Access to 602 - Apple Wood is via 4 steps.
• Access to 603 - Oak Wood is via a ramp.
• Access to 604 - Chestnut Wood is via a ramp.

You are on Treehouse Parking (603 - Oak Wood). Skip to the next section.

Treehouse Parking (603 - Oak Wood)

• Parking areas are available.
• The parking areas are clearly marked.
• The parking area is open air/surface.
• The surface of the parking area is tarmac.
• The parking for the other treehouses is located in the main treehouses car park.
• There is a/are Blue Badge parking bay(s)/area(s) available.
• The Blue Badge bay(s)/area(s) is/are clearly marked.
• The Blue Badge parking area is open air/surface.
• The surface of the Blue Badge parking area is tarmac.
• There is/are 1 designated Blue Badge parking bay(s)/area(s).
• The dimensions of the designated Blue Badge parking bay(s)/area(s) surveyed are 340cm x 560cm (11ft 2in x 18ft 4in).
• There is not a 120cm hatched zone around the Blue Badge parking bay(s)/area(s).

You are on Outside Access (603 - Oak Wood). Skip to the next section.

Outside Access (603 - Oak Wood)

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• Entrance View
  • The entrance area/door is clearly signed.
  • This entrance is signed with '603 - Oak Wood'.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • A key card is required for access at this entrance.
  • The height of the key card reader is 130cm.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) is/are easy to open.
  • The width of the opening is 77cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) is/are easy to open.
  • The width of the opening is 77cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides of the ramp.

You are on Treehouse(s) (603 - Oak Wood). Skip to the next section.

Treehouse(s) (603 - Oak Wood)

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• Lounge/Living Areas View
  • Facilities/features in the lounge/living areas include; sofas, coffee tables, televisions and telephones.
  • The flooring in the lounge/living areas is wood.
  • The colour contrast between the floor and walls in the lounge/living areas is poor.
  • The lighting levels in the lounge/living areas are moderate to good.
• Dining Areas View
  • There are seats with armrests on both sides.
  • The dining tables are at a height of 76cm.
  • The distance between the floor and the underside of the dining table(s) is 62cm.
• Kitchen Areas View
  • Facilities/features in the kitchen areas include; sinks and fridges.
  • Additional facilities include; microwaves, kettles and toasters.
  • The flooring in the kitchen areas is wood.
  • The kitchen areas have not got a non-slip floor.
  • The colour contrast between the floor and walls in the kitchen areas is poor.
  • The lighting levels in the kitchen areas are low to moderate.
  • The colour contrast between the worktops/counters and wall is good.
  • The worktops/counters are at a height of 91cm.
  • There are cupboards/units available under worktops/counters.
  • The colour contrast between the cupboards/units and floor is fair.
  • There are cupboards/units available above worktops/counters.
  • The colour contrast between the cupboards/units and wall is good.
  • The colour contrast of the cupboard/unit handles is good.
  • Cupboard/unit handles are easy to grip.
  • The colour contrast between the sink and worktop/counter is good.
  • The sink tap types are twist/turn.
  • There are not mixer taps.
  • Taps do not have clear markings to indicate hot and cold settings.
  • The colour contrast of the fridge/freezer handles is good.
  • Fridge/freezer handles are easy to grip.
• Terrace/Decking Areas View
  • The door to the outdoor terrace area is 78cm wide and opens away from you.
    There is a 5cm step in front of the door.
  • The type of flooring on the terrace/decking areas is wood.
  • The terrace/decking areas have not got a non-slip floor.
  • There are seats with armrests on both sides on the terrace/decking areas.
  • Facilities on the terrace/decking area include; a hot tub.
  • The hot tub is accessed via 2 steps and the raised side of the tub.

You are on Treehouse Accessible Bedroom(s) (603 - Oak Wood). Skip to the next section.

Treehouse Accessible Bedroom(s) (603 - Oak Wood)

• The details in this section relates to the accessible treehouse(s) with a shower.
• The accessible bedroom does not have a terrace.
• The accessible bedroom surveyed is located the first bedroom to the left after you enter.
• There is step-free access to the accessible bedroom surveyed.
• The colour contrast between the external bedroom door and wall is good.
• The width of the door is 78cm.
• The colour contrast between the internal bedroom door and wall is good.
• The bed type is double.
• The bed height is adjustable.
• The height of the bed is 60cm.
• The measurement between the bed base and floor is 0cm.
• The bed is not moveable.
• The bedroom does not have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
• The room surveyed had a desk chair without armrests.
• Wardrobes have not been adapted to allow use from a seated position.
• Light switches are between 75cm and 120cm (4ft) from floor level.
• Electric sockets are between 40cm and 100cm (4ft) from floor level.
• Electric sockets are accessible from the bed.
• The window control type(s) for the room is a/are standard lever(s).
• The window controls are not at a suitable height for a wheelchair user.
• There is not an emergency alarm in the room.
• There is not a red flashing fire alarm beacon within the room.
• The type of flooring is wood.
• The colour contrast between the room walls and floor is good.
• The lighting levels in the room are moderate to good.
• The colour contrast between the external ensuite door and wall is good.
• The ensuite door opens inwards.
• The door is easy to open.
• The door is locked by a twist lock.
• The width of the door to the ensuite is 70cm.
• The door does not have a horizontal grab rail.
• The colour contrast between the internal ensuite door and wall is good.
• The dimensions of the ensuite are 140cm x 130cm.
• The ensuite does not have an unobstructed minimum turning space of 150cm x 150cm.
• The ensuite has a non-slip floor.
• The colour contrast between the ensuite walls and floor is poor.
• There is not an emergency alarm within the ensuite.
• There is a red flashing fire alarm beacon within the ensuite.
• Disposal facilities are available.
• There is a/are pedal bin disposal units.
• There is a mirror.
• The mirror is not placed at a lower level or at an angle for ease of use.
• There is not a shelf immediately next to or behind the toilet.
• There is a wash basin.
• The wash basin cannot be reached from seated on the toilet.
• The wash basin is placed higher than 74cm (2ft 5in).
• The height of the wash basin is 83cm.
• There are no vertical wall-mounted grab rails at the wash basin.
• The tap type is twist/turn.
• There is not a mixer tap.
• Taps do not have clear markings to indicate hot and cold settings.
• There is not a wall fixed soap dispenser.
• The lighting levels in the ensuite are moderate to good.
• The height of the toilet seat above floor level is 40cm.
• The toilet seat colour contrast is poor.
• The toilet has a lid.
• There is not a lateral transfer space.
• There is a flush.
• There is not a spatula type lever flush.
• There is no dropdown rail.
• There is not a/are not wall-mounted grab rail(s) available.
• There is a toilet roll holder.
• The toilet roll holder can be reached from seated on the toilet.
• The toilet roll holder is not placed higher than 100cm (3ft 3in).
• The ensuite has a standard shower.
• The shower cubicle is accessed via a shallow step.
• The shower head is height adjustable.
• The adjustable shower head can be placed between 105cm and 185cm when mounted.
• The shower control type is twist/turn.
• Shower controls have clear markings to indicate hot and cold settings.
• There is no seat for the shower.
• There is not a/are not wall-mounted grab rail(s) available for the shower.

You are on Treehouse Standard Bedroom(s) (603 - Oak Wood). Skip to the next section.

Treehouse Standard Bedroom(s) (603 - Oak Wood)

• The bedroom surveyed is located at the rear of the ground floor.
• There is step-free access to the bedroom surveyed.
• The colour contrast between the external bedroom door and wall is good.
• The width of the door is 70cm.
• The colour contrast between the internal bedroom door and wall is good.
• The colour contrast between the bedroom walls and floor is good.
• The bed type is double.
• The height of the bed is 60cm.
• The measurement between the bed base and floor is 0cm.
• Light switches are within 120cm (3ft 11in) from floor level.
• There is not an emergency alarm in the bedroom.
• There is not a red flashing fire alarm beacon within the bedroom.
• The lighting levels in the bedroom are moderate to good.
• There are 2 similar bedrooms on the first floor with 2 single beds.

You are on Bathroom (603 - Oak Wood). Skip to the next section.

Bathroom (603 - Oak Wood)

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• Bathroom Facilities View
  • There is a clear unobstructed, 120cm wide route to the bathroom.
  • The bathroom door opens outwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The width of the door opening to the bathroom is 78cm (2ft 7in).
  • The door does not have a horizontal grab rail.
  • The dimensions of the bathroom are 200cm x 238cm (6ft 7in x 7ft 10in).
  • The bathroom does have an unobstructed minimum turning space of 150cm x 150cm in front of the toilet seat.
  • The bathroom has a non-slip floor.
  • There is an emergency alarm within the bathroom.
  • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
  • There is a flashing fire alarm beacon within the bathroom.
  • Disposal facilities are available.
  • There is a/are pedal waste paper bin disposal units.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf immediately next to or behind the toilet.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is not a soap dispenser.
• Toilet Details View
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet has a lid.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 90cm.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet, the wall mounted grab rails are on the left.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is not a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
• Bath Details View
  • The bathroom has a lowered bath.
  • The height of the side of the bath from floor level is 45cm (1ft 6in).
  • The length of the bath is 140cm.
  • The tap type is twist/turn.
  • There is not a mixer tap.
  • Bath taps have clear markings to indicate hot and cold settings.
  • There is a shower over the bath.
  • The shower head is height adjustable.
  • The shower control type is twist/turn.
  • Shower controls have clear markings to indicate hot and cold settings.
  • There is a/are wall-mounted grab rail(s) available for the bath.
  • There is not a horizontal wall-mounted grab rail on the wall which is the full length of the bath.
  • There is a vertical wall-mounted grab rail on the wall near to the taps.
• Colour Contrast and Lighting View
  • The colour contrast between the external bathroom door and wall is good.
  • The colour contrast between the internal bathroom door and wall is good.
  • The colour contrast between the bathroom walls and floor is poor.
  • The colour contrast between the drop down rail(s) and wall is good.
  • The colour contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The colour contrast between the bath wall-mounted grab rails and wall is good.
  • The toilet seat colour contrast is poor.
  • The lighting levels in the bathroom are moderate to good.

You are on Other Floors (603 - Oak Wood). Skip to the next section.

Other Floors (603 - Oak Wood)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are located next to the living area.
  • The floors which are accessible by stairs are G,1.
  • There are 14 steps between floors.
  • The height of the step(s) is/are not between the recommended 15cm and 18cm.
  • The height of the step(s) is/are 20cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The depth of the steps are 25cm.
  • The steps are not clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do not cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is not a landing.
  • The lighting levels at the steps are moderate to good.

You are on Related Access Guides (The Crooked Spoon and Shop). Skip to the next section.

Related Access Guides (The Crooked Spoon and Shop)

• The Crooked Spoon link (new tab) - click here
• Enchanted Village Store link (new tab) - click here