You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Accessibility Guide please click here (new tab).
• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• There is an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• Assistance/guide dogs are welcome in the accommodation but the hotel should be notified in advance so they can allocate the most appropriate room for customers.
• A limited number of wheelchairs are available for hire and must be pre-booked from reception.
  A £20 refundable deposit is required and a rental charge of £10 applies to guests who cannot show documentation confirming their eligibility to guests who are not disabled or who cannot show proof of their disability.
  The hotel suggests that guests who need a wheelchair to travel around the accommodation bring their own for ease and certainty.
  The hotel is able to charge mobility scooters.
• Portable induction loops which can be used around the accommodation to assist guests are available reception.
  Vibrating pagers are available from reception to guests who are deaf or hard of hearing.
  These will be activated in the event of fire alarm activation or other emergencies requiring guest evacuation of the hotel.
• Upon arrival at the accommodation, please make reception aware of any additional assistance that you may require in the rare event of an emergency at any time throughout your stay.
  They will ensure that these needs are met in the event of an emergency.

You are on Getting Here. Skip to the next section.

Getting Here

Collapse all Expand all

• By Road View
  • Alton Towers Resort is located between the M1 and the M6 and is well signposted from both motorways. Depending on your direction, the nearest motorway exits are:
    M1 Northbound – Junction 23a
    M1 Southbound – Junction 28
    M6 Northbound – Junction 15
    M6 Southbound – Junction 16
    The main entrance to the resort is accessed via Farley Lane.
  • The Enchanted Village has a main car park located off the access road.
    There is a drop-off point for the woodland lodges located opposite the welcome office.
    There are Blue Badge parking spaces located near the accessible woodland lodges.
  • D&G Bus are operating 2 services to Alton Towers Resort.
    The X41 is a daily bus service from Stafford & Uttoxeter to Alton Towers Resort. Departing Stafford railway station at 09:30 each day, the bus route includes Weston and Uttoxeter on the way to Alton Towers Resort. The X41 departs Alton Towers at 17:30.
    The 32X is a Monday to Saturday bus service from Stoke Railway Station to Alton Towers Resort. Departing Stoke railway station at 08:55 each day, the bus route includes Hanley, Werrington & Cheadle on the way to Alton Towers Resort. The 32X departs Alton Towers at 17:30.
    Alton Towers also offers free coach parking for private parties and school trips travelling on a private hire bus.
    Please note, bus times are estimates and may vary throughout the year. Please check prior to travelling.
  • For more information on D&G Bus please click here (opens new tab).
• By Train View
  • Visitors can travel to Alton Towers Resort by train, via several popular destinations.
    Uttoxeter station is the nearest train station to Alton Towers, just 10 miles from the resort. Uttoxeter station is just a 20 minute drive away from the resort or 30 minutes by bus.
    Stoke on Trent rail station is 15 miles from Alton Towers Resort. A local taxi would take around 25 minutes to the resort.
    Derby train station is around 25 miles from Alton Towers. From there you will need to order a taxi or a car service to arrive at the resort in around 50 minutes to 1 hour.
  • For more information on National Rail enquiries please click here (opens new tab).
  • For more information on train times please click here (opens new tab).
• Useful Links View
  • The Alton Towers Monorail takes visitors from the car park to the Theme Park entrance.
    The Monorail opens from 09:00 (subject to operational restrictions) each day and closes 1 hour after the advertised ride close.
  • To view the web page described above click here (opens in new tab).
  • For more information on travel to Alton Towers please follow the link.
  • To view the web page described above click here (opens in new tab).

You are on Parking (Woodland Lodge and Stargazing Pods). Skip to the next section.

Parking (Woodland Lodge and Stargazing Pods)

Collapse all Expand all

• Parking View
  • The venue does have its own parking facilities.
  • The car park is located off the main access road.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • Clearly marked/signposted parent and child parking bays are not available.
  • All parking spaces are provided on a first come first served basis.
• Blue Badge Parking View
  • There are Blue Badge parking bays available for guests staying in the accessible woodland lodges.
    The Blue Badge parking bays are located near the lodges.
• Paying View
  • There are no parking charges for the car park.
  • The car park is free for all users.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The entrance is not clearly visible from the car park.
  • The route from the car park to the entrance is clearly signposted.
  • The surface on the approach to the entrance is tarmac.
• Drop-off Point(s) View
  • There is a drop-off area with a Blue Badge parking space located next to the welcome desk.

You are on Drop-Off Point / Pick Up Point (Enchanted Village Woodland Lodges). Skip to the next section.

Drop-Off Point / Pick Up Point (Enchanted Village Woodland Lodges)

• There is a designated drop-off point.

Collapse all Expand all

• Drop-Off Point View
  • The drop-off point is located opposite the welcome desk office.
  • The drop-off point is clearly marked.
  • There is/are 2 Blue Badge parking bay(s) within the drop-off area.
  • The dimensions of the designated Blue Badge parking bay(s) are 410cm x 525cm.
  • The route from the drop-off point is accessible to a wheelchair user with assistance.
  • Free parking for Blue Badge holders is for 15 minutes only.
  • The drop-off area is located on a steep slope.

You are on Outside Access (Enchanted Village - Welcome Desk). Skip to the next section.

Outside Access (Enchanted Village - Welcome Desk)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located opposite the drop-off area.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Enchanted Village - Welcome Desk'.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the opening is 190cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.

You are on Reception (Enchanted Village - Welcome Desk). Skip to the next section.

Reception (Enchanted Village - Welcome Desk)

Collapse all Expand all

• Reception View
  • The reception point is located ahead as you enter.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a plain background.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is 120cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 76cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is a clear knee recess beneath the low/lowered section of the counter.
  • The counter is staffed.
  • The type of flooring in the reception area is tiles.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There are 2 self check in touchscreens available at the reception.
    The touchscreen controls located on the high counter are between 140cm -173cm. The touchscreen controls on the lower counter are between 91cm - 123cm.
• Reception Seating Area View
  • There is a seating area close to the reception point.
  • Access to the seating area is unobstructed.
  • There are bench seats available.
  • There is sufficient space for a wheelchair user to use the seating area.

You are on Lodge Summary. Skip to the next section.

Lodge Summary

• The accessible lodge(s) is/are available with 1.
• There is/are 8 accessible lodge(s) with a wet room/wheel in shower in the ensuite.
• The accessible lodge that was surveyed was 740.
• The lodges are available with 1 bedrooms.

You are on Area (Woodland Lodges). Skip to the next section.

Area (Woodland Lodges)

Collapse all Expand all

• Access and Circulation View
  • There is ramped/sloped access throughout this area.
  • There are tarmac and stone paths located throughout the woodland lodges area.
    The main paths are also used as the access road for staff vehicles and for guests parking next to the accessible lodges.
    There are directional signposts located along the main paths.
    There are slight and steep slopes in places along the main paths.
    The woodland lodges are divided into 8 areas.
    There is clear signage for each area and the lodge numbers in that area.
    There are stone paths in the areas.
    There are some slight and steep slopes along the paths in the lodge areas.
    At the centre of each area there is a small play area.
    The equipment in the play area varies depending on the area.
    There are hand sanitisers available.
    The height of the hand sanitisers varies between 90cm and 100cm.
  • The surface throughout consists of stone and tarmac.
  • There are not resting areas in this area.
  • Vending machines are not available in this area.
  • Freestyle drinks machines are not available in this area.
• Signage and Audio View
  • Wayfinding signage is provided.
  • Wayfinding signage includes symbols or pictograms.
  • The colour, design and typeface of signs is consistent throughout the area.
  • Dementia friendly signage is not provided.
  • There is not background music/noise in this area.

You are on Access to Woodland Lodges. Skip to the next section.

Access to Woodland Lodges

• The Woodland Lodges are divided into 8 areas - Longtails Oaks, Snapdragon Ridge, Huckleberry Retreat, Bramble Wood Briar, Honeysuckle Hollow, Fernleaf Shire, Firethorn Dell and Buckthorn Nook.
• Longtail Oaks
• The lodges with step-free or ramp/sloped access are; 701, 703, 730, 731, 732, 733, 734 and 735.
• The lodges with stepped access are; 700, 702, 704, 705, 706, 707, 708, 709, 710 and 711.
• Snapdragon Ridge
• The lodges with step-free or ramp/sloped access are; 726, 727, 728 and 729.
• The lodges with stepped access are; 712, 713, 714. 715. 716, 717, 718, 719, 720, 721, 722, 723, 724 and 725.
• Huckleberry Retreat
• The lodges with step-free or ramp/sloped access are; 736, 737, 738, 739, 740, 742, 743, 744, 747 and 749.
• The lodges with stepped access are; 741, 746 and 748.
• Bramblewood Briar
• The lodges with step-free or ramp/sloped access are; 752. 756, 757, 758 and 759.
• The lodges with stepped access are; 751, 753, 754, 755, 760, 761, 774, 775, 776 and 777.
• Honeysuckle Hollow
• The lodges with step-free or ramp/sloped access are; 764, 765, 766, 767, 768, 769, 772 and 773.
• The lodges with stepped access are; 762, 736, 770 and 771.
• Fernleaf Shire
• The lodges with step-free or ramp/sloped access are; 778, 779, 780, 781, 782, 783, 784 and 785.
• The lodges with stepped access are; 786, 787, 788, 789, 790, 791, 792 and 793.
• Firethorn Dell
• The lodges with step-free or ramp/sloped access are; 794, 795, 796, 797, 798, 799, 800, 801, 802, 803, 804 and 805.
• Buckthorn Nook
• The lodges with step-free or ramp/sloped access are; 806, 807, 808, 809, 814, 815, 816, 817, 818 and 819.
• The lodges with stepped access are; 810, 811 and 813.

You are on Lodge Parking. Skip to the next section.

Lodge Parking

Collapse all Expand all

• Blue Badge Parking View
  • There is a/are Blue Badge parking bay(s)/area(s) available.
  • Blue Badge parking bays/areas are allocated to each accessible lodge.
  • The Blue Badge bay(s)/area(s) is/are clearly marked.
  • The Blue Badge parking area is open air/surface.
  • The surface of the Blue Badge parking area is tarmac.
  • There is/are 8 designated Blue Badge parking bay(s)/area(s).
  • The dimensions of the designated Blue Badge parking bay(s)/area(s) surveyed are 315cm x 560cm (10ft 4in x 18ft 4in).
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s)/area(s).
• Drop-off Point(s) View
  • There is a/are clearly marked drop-off point(s).
  • The drop-off point(s) is/are located opposite the welcome desk building.

You are on Outside Access (740). Skip to the next section.

Outside Access (740)

Collapse all Expand all

• Entrance View
  • The entrance area/door is clearly signed.
  • This entrance is signed with '740'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • A key card is required for access at this entrance.
  • The height of the key card reader is 105cm.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) is/are easy to open.
  • The width of the opening is 85cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the lodge.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.

You are on Accessible Lodge(s) (740). Skip to the next section.

Accessible Lodge(s) (740)

Collapse all Expand all

• Accessible Lodge Information View
  • The details in this section relates to the accessible lodge(s) with a wet room/wheel in shower.
  • All accessible rooms of this type have similar specifications.
  • The ensuite transfer space for the accessible lodges varies from left to right.
  • The accessible bedroom does not have a terrace.
• Accessible Bedroom Features View
  • The accessible bedroom surveyed is located 740.
  • There is ramped/sloped access to the accessible bedroom surveyed.
  • The bed type is double.
  • The bed height is not adjustable.
  • The height of the bed is 60cm.
  • The measurement between the bed base and floor is 15cm.
  • The bed is not moveable.
  • The bedroom does have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
  • Staff can reconfigure the room furniture to create a turning space of 150cm x 150cm next to the bed.
  • The height of the desk is 78cm.
  • The desk is not height adjustable.
  • The desk knee recess has the recommended dimensions of 70cm (height) x 50cm (depth).
  • The room surveyed had a desk chair without armrests.
  • Alternative seating cannot be requested.
  • Wardrobes have not been adapted to allow use from a seated position.
  • Light switches are between 75cm and 120cm (4ft) from floor level.
  • Electric sockets are between 40cm and 100cm (4ft) from floor level.
  • Electric sockets are accessible from the bed.
  • There is not an emergency alarm in the room.
  • There is a red flashing fire alarm beacon within the room.
  • The type of flooring is vinyl/laminate.
  • The colour contrast between the room walls and floor is good.
  • The lighting levels in the room are moderate to good.
  • There are bunk beds and a pull out bed available.
• Ensuite Facilities View
  • The colour contrast between the external ensuite door and wall is good.
  • The ensuite door opens outwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The width of the door to the ensuite is 80cm.
  • The door does not have a horizontal grab rail.
  • The dimensions of the ensuite are 180cm x 220cm.
  • The ensuite does have an unobstructed minimum turning space of 150cm x 150cm.
  • The ensuite has a non-slip floor.
  • The colour contrast between the ensuite walls and floor is good.
  • There is an emergency alarm within the ensuite.
  • The emergency pull cord alarm in the ensuite is within reach and fully functional.
  • There is a red flashing fire alarm beacon within the ensuite.
  • Disposal facilities are available.
  • There is a/are pedal bin disposal units.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf immediately next to or behind the toilet.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is not a wall fixed soap dispenser.
  • There is a bar of soap available.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • There is a second wash basin at a height of 86cm.
  • The lighting levels in the ensuite are moderate to good.
• Toilet Details View
  • The height of the toilet seat above floor level is 48cm.
  • The toilet seat colour contrast is poor.
  • The toilet has a cistern.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 130cm.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The colour contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet, the wall mounted grab rails are on the right.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The colour contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
• Shower Details View
  • The ensuite has a wheel in shower.
  • The shower head is height adjustable.
  • The adjustable shower head can be placed between 105cm and 185cm when mounted.
  • The shower control type is lever.
  • Shower controls have clear markings to indicate hot and cold settings.
  • A shower chair is available.
  • There is a/are wall-mounted grab rail(s) available for the shower.
  • Horizontal and/or dropdown rails are available on both sides of the shower seat.
  • There is a single vertical grab rail to assist standing users.
  • The colour contrast between the shower wall-mounted grab rails and wall is good.
  • The colour contrast between the shower dropdown rail(s) and wall is/are good.

You are on Standard Lodge(s) (738). Skip to the next section.

Standard Lodge(s) (738)

Collapse all Expand all

• Bedroom Features View
  • There is ramped/sloped access to the bedroom surveyed.
  • The colour contrast between the external bedroom door and wall is good.
  • The width of the door is 86cm.
  • The colour contrast between the internal bedroom door and wall is good.
  • The colour contrast between the bedroom walls and floor is good.
  • The bed type is double.
  • The height of the bed is 60cm.
  • The measurement between the bed base and floor is 15cm.
  • Light switches are within 120cm (3ft 11in) from floor level.
  • There is not an emergency alarm in the bedroom.
  • There is not a red flashing fire alarm beacon within the bedroom.
• Ensuite Facilities View
  • The type of facilities within the ensuite include; a toilet, a wash basin and a bath.
  • The colour contrast between the external ensuite door and wall is good.
  • The ensuite door opens inwards.
  • The width of the door to the ensuite is 80cm.
  • The colour contrast between the internal ensuite door and wall is good.
  • There is not an emergency alarm within the ensuite.
  • There is not a red flashing fire alarm beacon within the ensuite.
  • The tap type is lever.
  • There is a mixer tap.
  • The colour contrast between the walls and floor in the ensuite is good.
  • The lighting levels in the ensuite are moderate to good.

You are on Related Access Guides (The Crooked Spoon and Shop). Skip to the next section.

Related Access Guides (The Crooked Spoon and Shop)

• The Crooked Spoon link (new tab) - click here
• Enchanted Village Store link (new tab) - click here