You are on Area Summary. Skip to the next section.

Area Summary

• Forbidden Valley is located at the rear of the theme park, beyond Gloomy Wood.
• For more information on Alton Towers Resort please click here (new tab).
• The following facilities are available in this area; standard toilets, baby changing facilities and an accessible toilet.
• Rides/Attractions within this area include; Galactica, Nemesis and The Blade.
• The nearest changing places is located between Gloomy Wood and Forbidden Valley.
• For more information on the changing places please click here (new tab).
• The nearest accessible toilet is located next to the Skyride.
• The nearest standard toilets are located next to the Skyride.
• The nearest baby change facilities are located next to the Skyride.
• For more information on the standard toilets/baby change facilities please click here (new tab).
• The guest information point is located in No.1 Towers Street, near to the Main Resort Entrance
• For more information on the guest information point please click here (new tab).
• The medical centre is located between Towers Street and Mutiny Bay.
• For more information on the medical centre please click here (new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• For the theme park map please click here (new tab).
• There is a member of staff available for help and assistance.
• There is a member of staff trained in British Sign Language.
• The alternative formats documents can be provided in include: large print on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include wheelchairs and mobility scooters.
• To obtain mobility aids please contact a member of staff or Guest Services.
• There is a designated place of safety which can be used by people who may feel scared or at risk.
• The quiet/safe place is located in No.1 Towers Street.
• Ear defenders and RADAR keys are available from Guest Services.
• Portable hearing loops are available for use around the resort. These are available from Guest Services.
• Free WiFi is available throughout the resort.
• All staff undertake Disability Awareness and Equality Training.

You are on Area. Skip to the next section.

Area

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• Access and Circulation View
  • Forbidden Valley can be accessed via a steep slope from Gloomy Wood or by numerous steps from The Gardens and Lakeside Walk.
    There is a separate external entrance into Forbidden Valley for hotel guests only.
  • There is ramped/sloped access throughout this area.
  • Forbidden Valley is situated on a steep downhill gradient.
  • There are some slight and steep slopes leading to kiosks and buildings in this area.
  • There is a Woodland Walk between Forbidden Valley and the CBeebies Hotel. This walkway may not be accessible for wheelchair users due to uneven surfaces and steep slopes.
  • There are some features in this area which could cause a potential trip hazard.
  • The surface throughout consists of concrete, tarmac and block paving.
  • The floor surface may be uneven in places.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • During busy periods this area can become congested.
  • There are resting areas in this area.
  • Seating in the resting area(s) include(s); bench seating and picnic tables with fixed seating.
  • Vending machines are available in this area.
  • The vending machine controls range from 68cm to 130cm.
  • Freestyle drinks machines are available in this area.
  • The Freestyle drinks machine controls range from 135cm to 163cm.
  • The lowered controls designed for wheelchair users are at a height of 92cm.
  • There is a slight slope leading to the freestyle vending units.
    There is a steep slope leading to the R-Cade Training Facility (Arcade).
  • Lockers are available within this area and are accessed via a steep slope.
    There is an accessibility feature for the lockers that ensures that wheelchair users are allocated lockers situated at a lower level.
    The locker rental touchscreen controls range in height between 100cm-120cm.
  • There is a designated smoking area in Forbidden Valley.
  • There are additional vending machines by the freestyle drinks machines.
    The lowest control point of these vending machines is 114cm and the highest point is 155cm.
  • There are picnic benches in this area that can accommodate wheelchair users.
• Signage and Audio View
  • Wayfinding signage is provided.
  • Wayfinding signage does not include symbols or pictograms.
  • There is background music/noise in this area.

You are on Ramp(s) or Slope(s) (Gloomy Wood - Forbidden Valley). Skip to the next section.

Ramp(s) or Slope(s) (Gloomy Wood - Forbidden Valley)

• There is a ramp/slope located between Gloomy Wood and Forbidden Valley.
• The gradient of the ramp/slope is steep.

You are on Ramp(s) or Slope(s) (Forbidden Valley - Haunted Hollow). Skip to the next section.

Ramp(s) or Slope(s) (Forbidden Valley - Haunted Hollow)

• There is a ramp/slope located between Forbidden Valley and Haunted Hollow.
• The gradient of the ramp/slope is steep.

You are on Step(s) (Forbidden Valley / Haunted Hollow - Lakeside Walk). Skip to the next section.

Step(s) (Forbidden Valley / Haunted Hollow - Lakeside Walk)

• There is a/are step(s) located at the rear of Haunted Hollow, near to Forbidden Valley.
• The step(s) is/are used to access the Lakeside Walk.
• There is/are 34 step(s).
• The step(s) is/are not clearly marked.
• The height of the step(s) is/are not between 15cm and 18cm.
• The height of the step(s) is/are 14cm.
• The depth of the step(s) is/are between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides of the step(s).
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are not easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.

You are on Eating and Drinking (Donut Division). Skip to the next section.

Eating and Drinking (Donut Division)

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• Location and Access View
  • The following information is for the food and drink kiosk.
  • There is ramped/sloped access to the food and drink kiosk.
  • Donut Division is located at the top of a steep slope.
• Service and Menus View
  • Menu types include: written wall menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The type of food served here is hot and cold meals and snacks.
  • Takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • There is not a hearing assistance system.
• Service Counter(s) View
  • The height of the counter is 127cm.
  • There is a moveable card machine available for payment.
  • The type of flooring in this area is concrete and block paving.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • There are some tables which are accessible to wheelchair users.
  • The standard height for the underside of dining tables is 60cm.
  • No tables are permanently fixed.
  • All chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • In this area there are picnic tables with fixed seating and adapted picnic benches.
  • The type of flooring in this area is tarmac.

You are on Eating and Drinking (Generator Refueling Company). Skip to the next section.

Eating and Drinking (Generator Refueling Company)

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• Location and Access View
  • The following information is for the food and drink kiosk.
  • There is ramped/sloped access to the food and drink kiosk.
  • The food and drink kiosk is located on a steep slope.
• Service and Menus View
  • Menu types include: written wall menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The type of food served here is hot and cold meals and snacks.
  • Takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • There is not a hearing assistance system.
• Service Counter(s) View
  • The height of the counter is 127cm.
  • There is a moveable card machine available for payment.
  • The type of flooring in this area is concrete.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • There are some tables which are accessible to wheelchair users.
  • The standard height for the underside of dining tables is 60cm.
  • No tables are permanently fixed.
  • All chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • In this area there are picnic tables with fixed seating and adapted picnic benches.
  • The type of flooring in this area is tarmac.

You are on Eating and Drinking (Energy Station). Skip to the next section.

Eating and Drinking (Energy Station)

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• Location and Access View
  • The following information is for the food and drink kiosk.
  • There is ramped/sloped access to the food and drink kiosk.
  • Energy Station is located on a steep gradient.
• Service and Menus View
  • Menu types include: written wall menus and picture wall menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • Takeaway cups are available.
  • Adapted cups are not available.
  • Drinking straws are available.
  • There is not a hearing assistance system.
• Service Counter(s) View
  • The height of the counter is 110cm.
  • There is a moveable card machine available for payment.
  • The type of flooring in this area is concrete.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The standard height for the underside of dining tables is 60cm.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • In this area there are picnic tables with fixed seating and adapted picnic benches.
  • The type of flooring in this area is tarmac.

You are on Outdoor Seating. Skip to the next section.

Outdoor Seating

• The outdoor seating is located near to Galactica.
• There is ramped/sloped access to the outdoor seating.
• The standard height for the underside of dining tables is 60cm.
• There are also picnic benches.
• All chairs are permanently fixed.
• No tables are permanently fixed.
• No chairs have armrests on both sides.
• The type of flooring in this area is block paving.

You are on Toilet with Adaptations (Forbidden Valley - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Forbidden Valley - Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located in Forbidden Valley, near to the Skyride.
  • There is ramped/sloped access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is low.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 85cm (2ft 9in).
  • The contrast between the internal door and wall is high.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is high.
• Toilet Features View
  • The dimensions of the accessible toilet are 145cm x 260cm (4ft 9in x 8ft 6in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 84cm (2ft 9in).
  • The transfer space is obstructed by a waste disposal bin and storage items.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The contrast between the walls and floor is medium.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and general waste (with lid) disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 125cm from the floor.
• Additional Fixtures View
  • There is not a mirror.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is low.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 86cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is low.

You are on Standard Toilet(s) (Forbidden Valley). Skip to the next section.

Standard Toilet(s) (Forbidden Valley)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located in Forbidden Valley, near to the Skyride.
  • There is ramped/sloped access into the toilet(s).
  • The colour contrast between the external toilet door(s) and wall(s) is low.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The wash basin(s) tap type is push.
  • Lighting levels are moderate to good.

You are on Parent and Baby Room (Forbidden Valley). Skip to the next section.

Parent and Baby Room (Forbidden Valley)

• The parent and baby room is located in Forbidden Valley, near to the Skyride.
• There is ramped/sloped access into the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is written text signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 100cm (3ft 3in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 80cm.
• The wash basin tap type is push.
• There is a/are chair(s) in the parent and baby room.
• There is a chair with armrests on both sides.
• There is not a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are moderate to good.

You are on Ramp(s) or Slope(s) (Forbidden Valley Toilets and Parent and Baby Room). Skip to the next section.

Ramp(s) or Slope(s) (Forbidden Valley Toilets and Parent and Baby Room)

• There is a ramp/slope located near to the entrance for the Skyride.
• The ramp/slope is used to access the toilets and parent and baby room.
• The gradient of the ramp/slope is steep.

You are on Area Access Guides. Skip to the next section.

Area Access Guides

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• Rides/Attractions View
  • Nemesis link (new tab) - click here
  • The Blade link (new tab) - click here
  • Galactica link (new tab) - click here
• Restaurants/Cafés View
  • Coffee Lounge link (new tab) - click here
  • Rollercoaster Restaurant link (new tab) - click here
• Other View
  • Woodland Walk link (new tab) - click here