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Forest Feast

Dark Forest, Alton Towers Resort, Alton, Staffordshire, ST10 4DB

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Access Guide

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Summary

Getting Help and Assistance

  • For the theme park map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is a member of staff trained in British Sign Language.
  • The alternative formats documents can be provided in include: large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact a member of staff or Guest Services.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • The quiet/safe place is located in No.1 Towers Street.
  • Ear defenders and RADAR keys are available from Guest Services.
  • Portable hearing loops are available for use around the resort. These are available from Guest Services.
  • Free WiFi is available throughout the resort.
  • All staff undertake Disability Awareness and Equality Training.

Eating and Drinking (Drinks & Desserts)

  • Location and Access View
    • The following information is for the food and drink kiosk.
    • There is step-free access to the food and drink kiosk.
  • Service and Menus View
    • Staff can bring food and/or drinks to tables.
    • Menu types include: picture wall menus and written wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is drinks and desserts.
    • Takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • There is not a hearing assistance system .
    • There are picnic tables and bench seating available.
  • Service Counter(s) View
    • The height of the counter is 100cm.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is block paving.

Eating and Drinking (Hot Tasty Baguettes)

  • Location and Access View
    • The following information is for the food and drink kiosk.
    • There is step-free access to the food and drink kiosk.
  • Service and Menus View
    • Staff can bring food and/or drinks to tables.
    • Menu types include: picture wall menus and written wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold meals and snacks.
    • Takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • There is not a hearing assistance system .
    • There are picnic tables and bench seating available.
  • Service Counter(s) View
    • The height of the counter is 105cm.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is block paving.

Eating and Drinking (Grab & Go Wraps)

  • Location and Access View
    • The following information is for the food and drink kiosk.
    • There is step-free access to the food and drink kiosk.
  • Service and Menus View
    • Staff can bring food and/or drinks to tables.
    • Menu types include: picture wall menus and written wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold meals and snacks.
    • Takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • There is not a hearing assistance system .
    • There are picnic tables and bench seating available.
  • Service Counter(s) View
    • The height of the counter is 125cm.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is block paving.

Eating and Drinking (Kids Meals & Chips)

  • Location and Access View
    • The following information is for the food and drink kiosk.
    • There is step-free access to the food and drink kiosk.
  • Service and Menus View
    • Staff can bring food and/or drinks to tables.
    • Menu types include: written wall menus and picture wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold meals and snacks.
    • Takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • There is not a hearing assistance system .
    • There are picnic tables and bench seating available.
  • Service Counter(s) View
    • The height of the counter is 98cm.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is block paving.