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Dark Forest

Alton Towers Resort, Alton, Staffordshire, ST10 4DB

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Access Guide

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Area Summary

COVID-19 Information (Alton Towers Resort)

  • The information in this section was taken in March 2021.
  • There have been no changes to the Blue Badge parking.
  • There are external queuing systems at the main resort entrance and for the rides/attractions and buildings within the resort.
    The external queuing systems for the main resort entrance have been designated into numbered lanes which ensures social distancing.
  • Guest temperatures are checked before entering the resort. Any person who is displaying a high temperature associated with fever will not be permitted to enter. Please contact Guest Services should you have any concerns.
  • Members of staff are available for assistance at the main resort entrance and within the resort.
  • There are entrance and exit doors at the majority of shops/restaurants around the resort.
  • Hand sanitisers are available throughout the resort and inside buildings/toilets.
  • There is a limited capacity within the resort and all tickets must be pre-booked in advance.
  • Face masks are required on selected rides, indoor attractions and queue lines, shops and toilets, public areas in hotels and when queuing inside for food and drinks.
  • Guests are advised to keep left when using walkways and roaming the resort.
  • Floor markings are in place at the majority of ride/attraction queuing systems and throughout walkways, to allow for social distancing.
  • Signage has been installed throughout the resort informing guests of the safety measures and instructions to follow.
  • Clear screens have been installed at all guest facing counters/desks.
  • Toilets remain open as usual, however some cubicles/urinals will be closed off to allow for social distancing.
  • Additional hygiene and cleaning programmes have been introduced around the resort with all front facing staff wearing PPE.
  • The venue is certified with the 'We’re Good To Go’ COVID-19 industry standard.
  • For more information on the 'We're Good to Go' Industry Standard please click here.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Getting Help and Assistance

  • For the theme park map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is a member of staff trained in British Sign Language.
  • The alternative formats documents can be provided in include; large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact a member of staff or Guest Services.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • The quiet/safe place is located in No.1 Towers Street.
  • Ear defenders and RADAR keys are available from Guest Services.
  • Portable hearing loops are available for use around the resort. These are available from Guest Services.
  • Free WiFi is available throughout the resort.
  • All staff undertake Disability Awareness and Equality Training.

Ramp(s) or Slope(s) (The Towers Area Access Point)

  • There is a ramp/slope located ahead as you enter The Towers area access point.
  • The gradient of the ramp/slope is steep.


  • Access and Circulation View
    • The main access point for Dark Forest is through The Towers area.
      This area can also be accessed via a path to the left of The Towers access point, which leads into the rear of Dark Forest.
    • There is ramped/sloped access throughout this area.
    • This area is situated on a downhill slope. The gradient of the slope varies between slight and steep.
    • There are slight slopes leading to the food and drink kiosks.
    • There are some features in this area which could cause a potential trip hazard.
    • The surface throughout consists of block paving.
    • The floor surface may be uneven in places.
    • During busy periods this area can become congested.
    • There are resting areas in this area.
    • Seating in the resting area(s) include(s); bench seating and picnic tables with fixed seating.
    • Vending machines are available in this area.
    • The vending machine controls range from 90cm to 136cm.
    • Freestyle drinks machines are available in this area.
    • The Freestyle drinks machine controls range from 135cm to 163cm.
    • The lowered controls designed for wheelchair users are at a height of 92.
    • Lockers are available in this area.
    • There is a designated smoking area located to the rear of Dark Forest.
  • Signage and Audio View
    • Wayfinding signage is not provided.
    • There is background music/noise in this area.

Ramp(s) / Slope(s) and Step(s) (Lockers)

  • Ramp / Slope View
    • There is a ramp/slope located leading to the locker area.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides of the ramp.
    • The width of the ramp/slope is 106cm (3ft 6in).
    • The ramp/slope does bypass the step(s).
    • The ramp leads to an entrance which opens towards you. The opening width is 85cm.
  • Step(s) View
    • There is a/are step(s) located leading to the locker area.
    • There is/are 2 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides of the step(s).
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.

Eating and Drinking (Tormented Treats)

  • Location and Access View
    • The following information is for the food and drink kiosk.
    • There is step-free access to the food and drink kiosk.
  • Service and Menus View
    • Menu types include; written wall menus and picture wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is snacks and drinks.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Drinking straws are available.
    • There is not a hearing assistance system.
  • Service Counter(s) View
    • The height of the counter is 90cm.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is block paving.

Area Access Guides