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Rita

Dark Forest, Alton Towers Resort, Alton, Staffordshire, ST10 4DB

Access Guide

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Ride/Attraction Summary

  • Summary View
    • Rita is located in Dark Forest.
    • For the Dark Forest Access Guide please click here (new tab).
    • Guests with a red ride access pass are required to ride with a carer over the age of 14 years.
    • This ride has separate access for Fastrack Passes, Standard Passes and Ride Access Passes.
    • The minimum standing height restriction is 1.4m.
    • The maximum standing height restriction is 1.95m.
    • The maximum chest size restriction is 48 inches.
    • This ride includes rigorous motion and / or velocity and is therefore not recommended for guests with back, heart or neck conditions.
    • This ride includes rigorous motion and / or velocity and is therefore not recommended for expectant mothers.
    • Guests can transfer from their own wheelchair into the ride vehicle. Guests can be supported to do this, but not carried.
    • For safety reasons, due to the speed and motion of this ride guests must be able to keep their head upright without assistance.
    • Due to the speed and motion of this ride guests must be able to brace themselves with their feet and remain sitting up right.
    • Due to the speed and motion of this ride guests must be able to brace themselves with their hands and / or feet and remain sitting upright. Guests also need to be able to exit the ride independently / with assistance from a member of their group, in the unlikely event of an evacuation.
    • Guests who have a plaster cast or brace should seek medical advice before choosing to ride. If guests choose to ride they should check they can meet the rides safety requirements.
    • The ride has strong magnetic fields and is therefore not suitable for guests with implantable cardioverter defibrillators (ICDs) or pacemakers.
    • This ride includes flashing lights and as a result may not be suitable for all guests.
  • Other Services/Facilities View

Getting Help and Assistance

  • For the theme park map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is a member of staff trained in British Sign Language.
  • The alternative formats documents can be provided in include: large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact a member of staff or Guest Services.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • The quiet/safe place is located in No.1 Towers Street.
  • Ear defenders and RADAR keys are available from Guest Services.
  • Portable hearing loops are available for use around the resort. These are available from Guest Services.
  • Free WiFi is available throughout the resort.
  • All staff undertake Disability Awareness and Equality Training.

Ride Access (Ride Access Passes)

  • Access Point View
    • This ride/attraction access point is signed.
    • There is stepped access at this access point.
    • This access point is an opening with no gate(s) or door(s).
    • The steps at the Ride Access Pass entrance give direct access to the ride boarding platform.
      There are 8 clearly marked steps going up with a handrail on the right.
      There is also a platform lift which can be used to overcome the steps.
  • Ride Transfer View
    • Access to the platform is via a closed single gate.
    • The gate(s) is/are activated remotely by staff.
    • This ride/attraction platform access point is not signed.
    • The gate opening width is 66cm.
    • There is also a wider gateway with an opening width of 124cm.
    • Wheelchairs are not permitted in/on the ride/attraction itself.
    • Wheelchairs can be left at the ride/attraction transfer platform/area.
    • Guests have to step up and into the carriage.
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction.
    • The restraints for this ride/attraction include: lap bars and seat belts.

Lift (Ride Access Passes)

  • There is a lift for public use.
  • The lift is located at the Ride Access Passes entrance.
  • The lift is clearly visible from the entrance.
  • The lift is a platform lift.
  • A member of staff needs to be notified for use of the lift.
  • The platform lift accesses a small level change.
  • There is not a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 84cm (2ft 9in).
  • The dimensions of the lift are 90cm x 140cm (2ft 11in x 4ft 7in).
  • There are separate entry and exit doors in the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The internal controls for the lift are not within 90cm - 120cm from the floor.
  • The height range of the controls is 70cm-90cm.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.

Ride Access (Fastrack Passes)

  • Access Point View
    • This ride/attraction access point is signed.
    • There is step-free access at this access point.
    • This access point is an open gateway.
    • The width of the access point opening is 113cm.
  • Queuing System View
    • Access along this queue consists of; steps going up and slight slopes going up.
    • The approximate length of this queue is 40m.
    • Path surfaces in this queuing system are block paving.
    • The queuing area is open air.
    • The minimum width of the queuing area is 78cm.
    • There are a total of 10 steps along this queue.
    • Steps are clearly marked.
    • Handrails along the ramped/sloped section(s) are not provided.
    • Handrails along the stepped section(s) are on the left hand side.
    • There are not any resting/seating areas along the queue.
    • Music/themed noise is played along the queue.
  • Ride Transfer View
    • Access to the platform is via a closed single gate.
    • The gate(s) is/are activated remotely by staff.
    • This ride/attraction platform access point is not signed.
    • The gate opening width is 66cm.
    • There is also a wider gateway with an opening width of 124cm.
    • Guests have to step up and into the carriage.
    • The carriage may be moving when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction.
    • The restraints for this ride/attraction include: lap bars and seat belts.

Ride Access (Standard Passes)

  • Access Point View
    • This ride/attraction access point is signed.
    • There is step-free access at this access point.
    • This access point is an open gateway.
    • The width of the access point opening is 117cm.
  • Queuing System View
    • Access along this queue consists of; steps going up, steep slopes going up and steep slopes going down.
    • The approximate length of this queue is 170m.
    • This queue can be extended during busy periods.
    • There are additional ramps/slopes along the extension(s).
    • Path surfaces in this queuing system are tarmac and block paving.
    • The queuing area is open air with some sheltered parts.
    • The minimum width of the queuing area is 82cm.
    • There are a total of 17 steps along this queue.
    • The majority of steps are clearly marked.
    • Handrails along the ramped/sloped section(s) are not provided.
    • Handrails along the stepped section(s) are on both sides for some sections and on the left or right hand side for others.
    • There are not any resting/seating areas along the queue.
    • Music/themed noise is played along the queue.
    • The queuing system eventually leads to 2 sets of steps which give access to different parts of the ride station platform.
      The first set is for boarding towards the front of the ride carriage and there are 17 steps leading up.
      The second set is for boarding towards the rear of the ride carriage and there are 11 steps leading up.
  • Ride Transfer View
    • Access to the platform is via a closed single gate.
    • The gate(s) is/are activated remotely by staff.
    • The gate opening width is 66cm.
    • There is also a wider gateway with an opening width of 124cm.
    • Guests have to step up and into the carriage.
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction.
    • The restraints for this ride/attraction include: lap bars and seat belts.

Ride/Attraction Experience

Ride Exit

  • Ride Transfer View
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring out of/off the ride/attraction.
    • Guests have to step down to the platform when exiting.
    • Access from the platform is via a closed single gate.
    • The gate(s) is/are opened manually by staff.
    • This ride/attraction platform exit is not signed.
    • The opening width is 106cm.
  • Exit Route View
    • Access along this exit route consists of; steps going down.
    • Path surfaces in this exit route are felt.
    • There are a total of 7 steps along this exit route.
    • Steps are clearly marked.
    • Handrails along the stepped section(s) are on both sides.
    • Music/themed noise is played along the exit route.
    • The platform lift can be used by Ride Access Pass holders to bypass the steps if required.
    • The photo counter is located opposite the exit.
    • The photo counter is at a height of 101cm.
    • There is a digital photo option touch screen at the counter. The touch screen control heights range between 130cm-150cm.
  • Exit Point View
    • This ride/attraction exit point is not signed.
    • There is stepped access at this exit point.
    • This exit point has closed double gates.
    • The gate(s) is/are opened manually by staff.
    • The exit point opening width is 90cm.