Skip to main content

Rita

Dark Forest, Alton Towers Resort, Alton, Staffordshire, ST10 4DB

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Ride/Attraction Summary

  • Summary View
    • Rita is located in Dark Forest.
    • For the Dark Forest Access Guide please click here (new tab).
    • Guests who would find it difficult to exit the ride without assistance, in the unlikely event of an evacuation, will need to be accompanied by a member of their group. Group members providing assistance need to be over the age of 14.
    • This ride has separate access for Standard Passes, Fastrack Passes and Ride Access Passes.
    • The minimum standing height restriction is 1.4m.
    • The maximum standing height restriction is 1.95m.
    • The maximum chest size restriction is 48cm.
    • This ride includes rigorous motion and / or velocity and is therefore not recommended for guests with back, heart or neck conditions.
    • This ride includes rigorous motion and / or velocity and is therefore not recommended for expectant mothers.
    • Guests need to be able to transfer into the ride vehicle, this can be with assistance from a member of their group.
    • In the unlikely event of an evacuation, the process may include climbing ladders, walking over narrow balconies and being strapped into a harness. For this reason it is not suitable for all guests.
    • For safety reasons, due to the speed and motion of this ride guests must be able to keep their head upright without assistance.
    • Due to the speed and motion of this ride guests must be able to brace themselves with their feet and remain sitting up right.
    • Due to the speed and motion of this ride guests must be able to brace themselves with their hands and / or feet and remain sitting upright. Guests also need to be able to exit the ride independently / with assistance from a member of their group, in the unlikely event of an evacuation.
    • Guests who have a plaster cast or brace should seek medical advice before choosing to ride. If guests choose to ride they should check they can meet the rides safety requirements.
    • The ride has strong magnetic fields and is therefore not suitable for guests with implantable cardioverter defibrillators (ICDs) or pacemakers.
    • This ride includes flashing lights and as a result may not be suitable for all guests.
  • Other Services/Facilities View

COVID-19 Information (Alton Towers Resort)

  • The information in this section was taken in March 2021.
  • There have been no changes to the Blue Badge parking.
  • There are external queuing systems at the main resort entrance and for the rides/attractions and buildings within the resort.
    The external queuing systems for the main resort entrance have been designated into numbered lanes which ensures social distancing.
  • Guest temperatures are checked before entering the resort. Any person who is displaying a high temperature associated with fever will not be permitted to enter. Please contact Guest Services should you have any concerns.
  • Members of staff are available for assistance at the main resort entrance and within the resort.
  • There are entrance and exit doors at the majority of shops/restaurants around the resort.
  • Hand sanitisers are available throughout the resort and inside buildings/toilets.
  • There is a limited capacity within the resort and all tickets must be pre-booked in advance.
  • Face masks are required on selected rides, indoor attractions and queue lines, shops and toilets, public areas in hotels and when queuing inside for food and drinks.
  • Guests are advised to keep left when using walkways and roaming the resort.
  • Floor markings are in place at the majority of ride/attraction queuing systems and throughout walkways, to allow for social distancing.
  • Signage has been installed throughout the resort informing guests of the safety measures and instructions to follow.
  • Clear screens have been installed at all guest facing counters/desks.
  • Toilets remain open as usual, however some cubicles/urinals will be closed off to allow for social distancing.
  • Additional hygiene and cleaning programmes have been introduced around the resort with all front facing staff wearing PPE.
  • The venue is certified with the 'We’re Good To Go’ COVID-19 industry standard.
  • For more information on the 'We're Good to Go' Industry Standard please click here.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Getting Help and Assistance

  • For the theme park map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is a member of staff trained in British Sign Language.
  • The alternative formats documents can be provided in include; large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact a member of staff or Guest Services.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • The quiet/safe place is located in No.1 Towers Street.
  • Ear defenders and RADAR keys are available from Guest Services.
  • Portable hearing loops are available for use around the resort. These are available from Guest Services.
  • Free WiFi is available throughout the resort.
  • All staff undertake Disability Awareness and Equality Training.

Ride Access (Ride Access Passes)

  • Access Point View
    • This ride/attraction access point is signed.
    • There is stepped access at this access point.
    • This access point is an opening with no gate(s) or door(s).
    • The steps at the Ride Access Pass entrance give direct access to the ride boarding platform.
      There are 8 clearly marked steps going up with a handrail on the right.
      There is also a platform lift which can be used to overcome the steps.
  • Ride Transfer View
    • Access to the platform is via a closed single gate.
    • The gate(s) is/are activated remotely by staff.
    • This ride/attraction platform access point is not signed.
    • The gate opening width is 66cm.
    • There is also a wider gateway with an opening width of 124cm.
    • Wheelchairs are not permitted in/on the ride/attraction itself.
    • Wheelchairs can be left at the ride/attraction transfer platform/area.
    • Guests have to step up and into the carriage.
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction.
    • The restraints for this ride/attraction include: lap bars and seat belts.

Lift (Ride Access Passes)

  • There is a lift for public use.
  • The lift is located at the Ride Access Passes entrance.
  • The lift is clearly visible from the entrance.
  • The lift is a platform lift.
  • A member of staff needs to be notified for use of the lift.
  • The platform lift accesses a small level change.
  • There is not a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 84cm (2ft 9in).
  • The dimensions of the lift are 90cm x 140cm (2ft 11in x 4ft 7in).
  • There are separate entry and exit doors in the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The internal controls for the lift are not within 90cm - 120cm from the floor.
  • The height range of the controls is 70cm-90cm.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.

Ride Access (Fastrack Passes)

  • Access Point View
    • This ride/attraction access point is signed.
    • There is step-free access at this access point.
    • This access point is an open gateway.
    • The width of the access point opening is 110cm.
  • Queuing System View
    • Access along this queue consists of; steps going up and slight slopes going up.
    • Path surfaces in this queuing system are block paving.
    • The queuing area is open air.
    • The minimum width of the queuing area is 80cm.
    • There are a total of 10 steps along this queue.
    • Steps are clearly marked.
    • Handrails along the ramped/sloped section(s) are not provided.
    • Handrails along the stepped section(s) are on the left hand side.
    • There are not any resting/seating areas along the queue.
    • Music/themed noise is played along the queue.
  • Ride Transfer View
    • Access to the platform is via a closed single gate.
    • The gate(s) is/are activated remotely by staff.
    • This ride/attraction platform access point is not signed.
    • The gate opening width is 66cm.
    • There is also a wider gateway with an opening width of 124cm.
    • Guests have to step up and into the carriage.
    • The carriage may be moving when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction.
    • The restraints for this ride/attraction include: lap bars and seat belts.

Ride Access (Standard Passes)

  • Access Point View
    • This ride/attraction access point is signed.
    • There is step-free access at this access point.
    • This access point is an open gateway.
    • The width of the access point opening is 112cm.
  • Queuing System View
    • Access along this queue consists of; steps going up, steep slopes going up and steep slopes going down.
    • Path surfaces in this queuing system are block paving.
    • The queuing area is open air with some sheltered parts.
    • The minimum width of the queuing area is 90cm.
    • There are a total of 17 steps along this queue.
    • The majority of steps are clearly marked.
    • Handrails along the ramped/sloped section(s) are not provided.
    • Handrails along the stepped section(s) are on both sides for some sections and on the left or right hand side for others.
    • There are not any resting/seating areas along the queue.
    • Music/themed noise is played along the queue.
    • The queuing system eventually leads to 2 sets of steps which give access to different parts of the ride station platform.
      The first set is for boarding towards the front of the ride carriage and there are 17 steps leading up.
      The second set is for boarding towards the rear of the ride carriage and there are 11 steps leading up.
  • Ride Transfer View
    • Access to the platform is via a closed single gate.
    • The gate(s) is/are activated remotely by staff.
    • The gate opening width is 66cm.
    • There is also a wider gateway with an opening width of 124cm.
    • Guests have to step up and into the carriage.
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction.
    • The restraints for this ride/attraction include: lap bars and seat belts.

Ride/Attraction Experience

Ride Exit

  • Ride Transfer View
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring out of/off the ride/attraction.
    • Guests have to step down to the platform when exiting.
    • Access from the platform is via a closed single gate.
    • The gate(s) is/are opened manually by staff.
    • This ride/attraction platform exit is not signed.
    • The opening width is 106cm.
  • Exit Route View
    • Access along this exit route consists of; steps going down.
    • Path surfaces in this exit route are felt.
    • There are a total of 7 steps along this exit route.
    • Steps are clearly marked.
    • Handrails along the stepped section(s) are on both sides.
    • Music/themed noise is played along the exit route.
    • The platform lift can be used by Ride Access Pass holders to bypass the steps if required.
    • The photo counter is located opposite the exit.
  • Exit Point View
    • This ride/attraction exit point is not signed.
    • There is stepped access at this exit point.
    • This exit point has closed double gates.
    • The gate(s) is/are opened manually by staff.
    • The exit point opening width is 90cm.