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Just Chicken

X-Sector, Alton Towers Resort, Alton, Staffordshire, ST10 4DB

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Access Guide

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Summary

Getting Help and Assistance

  • For the theme park map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is a member of staff trained in British Sign Language.
  • The alternative formats documents can be provided in include: large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact a member of staff or Guest Services.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • The quiet/safe place is located in No.1 Towers Street.
  • Ear defenders and RADAR keys are available from Guest Services.
  • Portable hearing loops are available for use around the resort. These are available from Guest Services.
  • Free WiFi is available throughout the resort.
  • All staff undertake Disability Awareness and Equality Training.

Outside Access (Lower Level - Seating Area - Entrance/Exit)

  • Entrance View
    • This information is for the entrance located at the front of the building opposite The Smiler ride.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Just Chicken'.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the opening is 260cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • This entrance leads into the lower level (seating area) of the venue.
  • Ramp/Slope View
    • The ramp/slope is located leading to the entrance.
    • The gradient of the ramp/slope is steep.

Outside Access (Upper Level - Counter Area)

  • Entrance View
    • This information is for the entrance located at the side of the building.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Just Chicken'.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the opening is 185cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • This entrance leads into the upper level (counter area) of the venue.
  • Ramp/Slope View
    • The ramp/slope is located leading to the entrance.
    • The gradient of the ramp/slope is steep.

Exit (Upper Level - Counter Area)

  • Exit View
    • This information is for the exit located at the side of the venue.
    • The exit area/door is not clearly signed internally.
    • The exit is ramped/sloped.
    • The exit door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a canopy or recess which provides weather protection at this exit.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the opening is 256cm.
    • There is a small lip on the threshold of the exit, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located leading from the exit.
    • The gradient of the ramp/slope is slight.

Eating and Drinking

  • Location and Access View
    • The following information is for the restaurant.
    • The restaurant is separated over 3 levels.
      The upper level is where the collection/service counter is located.
      The middle level consists of the drinks machines.
      The lower level is the seating area.
  • Service and Menus View
    • Tables cannot be booked in advance.
    • There is a counter where food and drink can be ordered and a touchscreen ordering service available.
    • Staff can bring food and/or drinks to tables.
    • Menu types include: written wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold meals and snacks.
    • Takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does play background music.
    • There is a hearing assistance system .
    • The system is a portable loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 02/03/2023.
    • The hearing loop was working at the time of testing.
    • There is a portable card machine available for payment.
  • Service Counter(s) View
    • The height of the counter is 110cm.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is vinyl.
    • The lighting levels are good.
  • Self-Service Touchscreens View
    • Self-service touchscreens are available for ordering.
    • The touchscreens are 106cm to 155cm from the floor.
    • The touchscreen(s) is/are not height adjustable.
    • There is not a knee recess under the touchscreen(s).
    • There is a button which will condense the screen content.
    • The height of the button is 108cm from the floor.
    • Once condensed the touchscreen heights are 106cm to 130cm from the floor.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The height between the floor and the underside of the lowest dining table is 71cm.
    • The distance between the floor and the underside of the highest dining table is 72cm.
    • All tables are permanently fixed.
    • Some chairs are permanently fixed.
    • No chairs have armrests on both sides.
    • In this area there are booths.
    • The type of flooring in this area is vinyl.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The lighting levels are good.
    • Lighting levels can be adjusted by a member of staff upon request.
    • The seating area is accessed via steps from the counter, or alternatively via the lower level entrance.

Step(s) (Seating Area - Drinks Machines - Counter)

  • There is a/are step(s) located to the left of the food counter.
  • There is/are 3-6 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 19cm.
  • The depth of the step(s) is/are not between 30cm and 45cm.
  • The depth of the steps are 26cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides of the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.
  • There are 3 steps to access the drinks machines, then a further 3 steps to access the seating area or counter depending on the direction you are heading (up or down).

Outdoor Seating

  • The outdoor seating is located at the side of the building.
  • There is ramped/sloped access to the outdoor seating.
  • The standard height for the underside of dining tables is 71cm.
  • No chairs are permanently fixed.
  • No tables are permanently fixed.
  • No chairs have armrests on both sides.
  • The type of flooring in this area is block paving.
  • There are 5 steps to the left as you face the side entrance, to access the outdoor seating area.
    The steps are not clearly marked and have a handrail on the left going up.