Access Guide

Search Access Guide

Summary

Katanga Cargo is located in Katanga Canyon.
For the Katanga Canyon Access Guide please click here (new tab).
Katanga Cargo is used as the exit for the rides Runaway Mine Train and Congo River Rapids.
Katanga Canyon is only accessible via steep slopes from Mutiny Bay or Gloomy Wood.
The nearest changing places is located between Gloomy Wood and Forbidden Valley.
For more information on the changing places please click here (new tab).
The nearest accessible toilet is located in the Explorer's Pizza and Pasta Buffet.
The nearest standard toilets are located in the Explorer's Pizza and Pasta Buffet.
The nearest baby change facilities are located in the Explorer's Pizza and Pasta Buffet.
For more information on the standard toilets/baby change facilities please click here (new tab).
The guest information point is located in No.1 Towers Street, near to the Main Resort Entrance
For more information on the guest information point please click here (new tab).
The medical centre is located between Towers Street and Mutiny Bay.
For more information on the medical centre please click here (new tab)

For the theme park map please click here (new tab).
There is a member of staff available for help and assistance.
There is a member of staff trained in British Sign Language.
The alternative formats documents can be provided in include: large print on request.
There is not an assistance dog toilet or toileting area at the venue/nearby.
Water bowls for assistance dogs are available.
There are mobility aids available.
The mobility aids available include wheelchairs and mobility scooters.
To obtain mobility aids please contact a member of staff or Guest Services.
There is a designated place of safety which can be used by people who may feel scared or at risk.
The quiet/safe place is located in No.1 Towers Street.
Ear defenders and RADAR keys are available from Guest Services.
Portable hearing loops are available for use around the resort. These are available from Guest Services.
Free WiFi is available throughout the resort.
All staff undertake Disability Awareness and Equality Training.

Entrance View
- This information is for the entrance located at the front of the building.
- The entrance area/door is not clearly signed.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the opening is 164cm.
Ramp/Slope View
- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is slight.

Entrance View
- This information is for the entrance located at the rear of the Runaway Mine Train exit walkway.
- The entrance area/door is not clearly signed.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the opening is 140cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
Ramp/Slope View
- The ramp/slope is located leading to the entrance from the ride.
- The gradient of the ramp/slope is steep.

Entrance View
- This information is for the entrance located to the side of the venue.
- The entrance area/door is not clearly signed.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the opening is 150cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
Ramp/Slope View
- The ramp/slope is located leading from the ride exit.
- The gradient of the ramp/slope is steep.

The majority of aisle widths are not 150cm+.
The type of flooring is wood.
There is poor colour contrast between the walls and floor in the majority of walkways.
The lighting levels are good.
Music is played everywhere.
The till(s) is/are located between the entrance and exit.
There is step-free access to the till(s).
There is a clear unobstructed route to the till(s).
The till(s) is/are not clearly signed.
There are no windows, TVs, glazed screens or mirrors at/behind the till(s).
The till(s) is not/are not placed in front of a plain background.
The lighting levels at the till(s) are good.
The chip & pin card machines are accessible from the till(s).
The height of the till(s) is/are 95cm.
There is not a lowered section at the till(s).
There is not a hearing assistance system at the till(s).
There is a self service drinks machine at a height of 135cm.

Exit View
- This information is for the exit located to the right as you face the tills.
- The exit area/door is not clearly signed internally.
- The exit is ramped/sloped.
- There is a dark mat or floor marking at this exit area which may look like a hole to some people.
- The exit door(s) does not/do not contrast visually with its immediate surroundings.
- There is a canopy or recess which provides weather protection at this exit.
- The door(s) open(s) away from you (push).
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the opening is 164cm.
- There is a small lip on the threshold of the exit, with a height of 2cm or below.
Ramp/Slope View
- The ramp/slope is located ahead as you exit.
- The gradient of the ramp/slope is slight.