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Medical Centre

Towers Street, Alton Towers Resort, Alton, Staffordshire, ST10 4DB

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Access Guide

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Summary

Getting Help and Assistance

  • For the theme park map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is a member of staff trained in British Sign Language.
  • The alternative formats documents can be provided in include: large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact a member of staff or Guest Services.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • The quiet/safe place is located in No.1 Towers Street.
  • Ear defenders and RADAR keys are available from Guest Services.
  • Portable hearing loops are available for use around the resort. These are available from Guest Services.
  • Free WiFi is available throughout the resort.
  • All staff undertake Disability Awareness and Equality Training.

Approach

  • Approach View
    • The surface of the approach is block paving.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • The ramp/slope is permanent, has a steep gradient and has no handrails.

Outside Access

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'First Aid Centre'.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width but one door is locked.
    • The door(s) is/are easy to open.
    • The width of the opening is 69cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is steep.

Inside Access

  • Access and Circulation View
    • There is step-free access throughout the building.
    • The type of flooring throughout is vinyl.
    • There is high colour contrast between the walls and floor in all areas.
    • There are seats without armrests at regular intervals.
    • The lighting levels are moderate to good.
  • Signage View
    • Wayfinding signage is not provided.
  • Audio View
    • This venue does not play background music/sound.
    • There is not a hearing assistance system.

Room(s) (Treatment Room)

  • Access View
    • The room surveyed was Treatment Room.
    • The Treatment Room is located at the rear of the corridor.
    • There is not wayfinding signage on route to the room(s).
    • Signage for the room(s) is available in upper and lower case lettering, that is clearly visible.
    • The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • The colour contrast between the external door and wall is high.
    • The colour contrast between the internal door and wall is high.
    • There is step-free access into the room(s).
  • Room Details View
    • The door(s) open(s) away from you (push).
    • The door(s) for the room(s) is/are not push pad activated.
    • The door(s) is/are double.
    • The door opening width(s) is/are 75cm+ for the room(s).
    • The door may be difficult for some to open.
    • There is not a hearing assistance system for the room(s).
    • There is not fixed furniture within the room(s).
    • There is sufficient space for a wheelchair user to turn within the room.
    • A height adjustable table/bench is available.
    • There are no chairs with armrests on both sides within the room(s).
    • The type of flooring in the room(s) is vinyl.
    • The colour contrast between the walls and floor is high.
    • The lighting levels are moderate to good.

Room(s) (Rest & Recovery Room)

  • Access View
    • The room surveyed was Rest & Recovery Room.
    • The Rest & Recovery Room is located at the rear of the corridor.
    • There is not wayfinding signage on route to the room(s).
    • Signage for the room(s) is available in upper and lower case lettering, that is clearly visible.
    • The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • The colour contrast between the external door and wall is high.
    • The colour contrast between the internal door and wall is high.
    • There is step-free access into the room(s).
  • Room Details View
    • The door(s) open(s) away from you (push).
    • The door(s) for the room(s) is/are not push pad activated.
    • The door(s) is/are double.
    • The door opening width(s) is/are 75cm+ for the room(s).
    • The door may be difficult for some to open.
    • There is not a hearing assistance system for the room(s).
    • There is not fixed furniture within the room(s).
    • There is sufficient space for a wheelchair user to turn within the room.
    • A height adjustable table/bench is available.
    • There are no chairs with armrests on both sides within the room(s).
    • The type of flooring in the room(s) is vinyl.
    • The colour contrast between the walls and floor is high.
    • The lighting levels are moderate to good.

Toilet with Adaptations (Medical Centre - No Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located at the rear of the corridor, ahead as you enter the main entrance.
    • This accessible toilet is approximately 6m (6yd 1ft) from the main entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is high.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a sliding bolt.
    • The width of the accessible toilet opening is 95cm (3ft 1in).
    • The contrast between the internal door and wall is high.
    • The door does not have a horizontal grab rail.
  • Toilet Features View
    • The dimensions of the accessible toilet are 126cm x 256cm (4ft 2in x 8ft 5in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • There is not a lateral transfer space.
    • There is not a spatula type lever flush.
    • There is a push button flush.
    • There are dropdown rails on both sides of the toilet.
    • The contrast between the dropdown rail(s) and wall is low.
    • There is not a/are not wall-mounted grab rail(s) available.
    • The contrast between the walls and floor is high.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and general waste (with lid) disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is not a mirror.
    • There is not a shelf within the accessible toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 74cm (2ft 5in).
    • The contrast between the toilet roll holder and the wall is low.
    • There is a wash basin.
    • The wash basin and tap(s) cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 80cm (2ft 7in).
    • There are no vertical wall-mounted grab rails at the wash basin.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 110cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 130cm (4ft 3in).
    • The contrast between the towel dispenser and the wall is high.
    • There is not a hand dryer.
  • Accessible Shower View
    • The shower does have an unobstructed minimum 150cm x 150cm turning space.
    • There is a shower unit with a detachable shower head.
    • The shower head is height adjustable.
    • The adjustable shower head can be placed between 105cm and 185cm when mounted.
    • A shower chair is available.
    • The seat/chair is not height adjustable.
    • There are not horizontal and/or dropdown rails available on both sides of the shower seat.
    • The colour contrast between the shower rails and wall is low.
    • There is not a vertical grab rail for the shower.
    • There is not an emergency alarm for the shower.