You are on Area Summary. Skip to the next section.

Area Summary

• Towers Street is located ahead as you enter the main resort entrance.
• For more information on the overall guide for the Alton Towers Resort please click here (new tab).
• The following facilities are available in this area; an accessible toilet, standard toilets and baby changing facilities.
• Rides/Attractions within this area include; Spinball Whizzer and the Skyride.
• The guest information point is located in No.1 Towers Street, near to the Main Resort Entrance
• For more information on the guest information point please click here (new tab).
• The medical centre is located between Towers Street and Mutiny Bay.
• For more information on the medical centre please click here (new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• For the theme park map please click here (new tab).
• There is a member of staff available for help and assistance.
• There is a member of staff trained in British Sign Language.
• The alternative formats documents can be provided in include: large print on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include wheelchairs and mobility scooters.
• To obtain mobility aids please contact a member of staff or Guest Services.
• There is a designated place of safety which can be used by people who may feel scared or at risk.
• The quiet/safe place is located in No.1 Towers Street.
• Ear defenders and RADAR keys are available from Guest Services.
• Portable hearing loops are available for use around the resort. These are available from Guest Services.
• Free WiFi is available throughout the resort.
• All staff undertake Disability Awareness and Equality Training.

You are on Ramp(s) or Slope(s) (Main Resort Entrance to Towers Street). Skip to the next section.

Ramp(s) or Slope(s) (Main Resort Entrance to Towers Street)

• There is a ramp/slope located ahead as you enter the main resort entrance.
• The ramp/slope is used to access Towers Street and all areas of the theme park.
• The gradient of the ramp/slope is steep.

You are on Area. Skip to the next section.

Area

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• Access and Circulation View
  • Towers Street is situated on a slight downhill gradient.
  • There is ramped/sloped access throughout this area.
  • There are slight slopes leading to kiosks and buildings along the street.
  • The surface throughout consists of block paving.
  • The floor surface may be uneven in places.
  • During busy periods this area can become congested.
  • There are resting areas in this area.
  • Seating in the resting area(s) include(s); bench seating.
  • Freestyle drinks machines are available in this area.
  • The Freestyle drinks machine controls range from 135cm to 163cm.
  • The lowered controls designed for wheelchair users are at a height of 92cm.
  • There is a steep slope and a set of double doors leading to the Freestyle units.
    The doors open away from you and have an opening width of 170cm
    There is also a Freestyle drinks unit counter near to the top of Towers Street.
    The counter is 115cm high and is accessed via an unmarked step (15cm high).
  • Lockers are available to the right as you enter the main resort entrance.
    The height of the locker terminal touchscreens range from 100cm and 122cm.
  • There is a designated smoking area in Towers Street.
  • Cash machines are located in this area.
    The height of the cash machine controls vary between 120cm and 150cm.
  • There is a lowered cash machine available.
    The height of the lowered cash machine controls vary between 90cm and 120cm.
• Signage and Audio View
  • Wayfinding signage is not provided.
  • There is background music/noise in this area.

You are on Eating and Drinking (Towers Street Donuts). Skip to the next section.

Eating and Drinking (Towers Street Donuts)

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• Location and Access View
  • The following information is for the food and drink kiosk.
  • There is ramped/sloped access to the food and drink kiosk.
  • The slope leading to the kiosk has a slight gradient.
• Service and Menus View
  • Menu types include: written wall menus.
  • Menus are not clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The type of food served here is donuts and drinks.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • There is not a hearing assistance system .
• Service Counter(s) View
  • The height of the counter is 112cm.
  • There is a moveable card machine available for payment.
  • The type of flooring in this area is block paving.
  • As the counter is situated on a slope, the height of one side is 112cm and the height of the other side is 132cm.

You are on Eating and Drinking (Towers Street Hot Dogs). Skip to the next section.

Eating and Drinking (Towers Street Hot Dogs)

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• Location and Access View
  • The following information is for the food and drink kiosk.
  • There is ramped/sloped access to the food and drink kiosk.
  • The slope leading to the kiosk has a slight gradient.
• Service and Menus View
  • Menu types include: written wall menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The type of food served here is hot and cold meals and snacks.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • There is not a hearing assistance system .
• Service Counter(s) View
  • The height of the counter is 104cm.
  • There is a moveable card machine available for payment.
  • The type of flooring in this area is block paving.

You are on Counter (Photos). Skip to the next section.

Counter (Photos)

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• Counter View
  • The counter is located at the front of Towers Street Trading Company.
  • There is ramped/sloped access to the counter.
  • The slope leading to the counter has a slight gradient.
  • There is a clear unobstructed route to the counter.
  • The height of the counter is 85cm.
  • There is not sufficient space to write or sign documents on the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the counter.
  • The type of flooring in this area is block paving.

You are on Adventure Land. Skip to the next section.

Adventure Land

• Adventure Land is located between Towers Street and X-Sector.
• The Spinball Whizzer ride, the Hole in One Golf Challenge and a games bunker are all located in this area.
  
• There are two Hydration Station counters in this area. The heights of the Hydration Station counters are 118cm and 126cm.
  
• There is a cash machine located in this area. The height of the cash machine controls vary between 90cm and 120cm.
  
• There is a vending machine located in this area. The height of the vending machine controls vary between 113cm and 155cm.

You are on Changing Places (Towers Street). Skip to the next section.

Changing Places (Towers Street)

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• Location and Access View
  • The facility is located to the right as you enter through the main resort entrance.
  • The facility is approximately 10m (10yd 2ft) from the main resort entrance.
  • The facility is in addition to standard and accessible toilets.
  • The facility is located close to other managed facilities (e.g. reception or service counter).
  • There is ramped/sloped access into the facility.
  • The facility surveyed is for the sole use of disabled people.
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is poor.
  • You do need a key for the facility.
  • The key is a radar key.
  • The key can be obtained from Guest Services.
  • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The door has a horizontal grab rail.
  • The width of the door is 100cm (3ft 3in).
  • The dimensions of the facility are 314cm x 400cm.
  • The ceiling height is not at a minimum of 2.4m.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • The colour contrast between the walls and floor is good.
• Toilet Details View
  • The facility toilet has a transfer space on both sides.
  • The transfer space on the right as you face the toilet is 85cm.
  • The transfer space on the left as you face the toilet is 182cm.
  • Dropdown rails are provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • The colour contrast between the dropdown rail(s) and wall is fair.
  • As you face the toilet there are vertical grab rails on both sides.
  • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
  • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a spatula flush.
  • There is a toilet roll holder.
  • The height of the toilet roll holder is 80cm.
  • The toilet has a cistern.
  • The toilet seat colour contrast is good.
  • There is an emergency alarm for the toilet.
  • The emergency pull cord alarm is within reach and fully functional.
• Changing Bench and Hoist Details View
  • The facility changing bench is wall mounted.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 186cm (6ft 1in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
• Shower Details View
  • There is not a shower unit with a detachable shower head.
• Other Facilities View
  • A privacy screen is available.
  • The type of wash basin is adjustable.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Wall mounted grab rails are available at the wash basin.
  • As you face the wash basin, the wall mounted grab rails are on both sides.
  • The colour contrast between the wash basin grab rail(s) and wall is good.
  • There is a soap dispenser.
  • The soap dispenser is not at the recommended height of 80cm-100cm.
  • The height of the soap dispenser is 118cm.
  • Wide tear off paper roll is available.
  • The wide paper roll dispenser is not at the recommended height of 80cm-100cm.
  • The height of the wide paper roll dispenser is 107cm.
  • There is a hand dryer.
  • The hand dryer is at the recommended height of 80cm-100cm.
  • The height of the hand dryer is 90cm.
  • There is not a towel dispenser.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a/are female sanitary and non-infectious waste disposal units.
  • There is an emergency alarm for the facility.
  • The emergency pull cord alarm is within reach and fully functional.
  • There is not a coat hook.
  • There is not a flashing fire alarm beacon within the toilet.
  • The lighting levels are moderate to good.

You are on Ramp(s) or Slope(s) (Towers Street). Skip to the next section.

Ramp(s) or Slope(s) (Towers Street)

• There is a ramp/slope located in front of the changing places.
• The ramp/slope is used to access the changing places.
• The gradient of the ramp/slope is steep.

You are on Standard Toilet(s) (Towers Street). Skip to the next section.

Standard Toilet(s) (Towers Street)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located to the right as you enter the Main Resort Entrance.
  • There is ramped/sloped access into the toilet(s).
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 85cm.
  • The wash basin(s) tap type is push.
  • Lighting levels are good.
  • Lowered urinals are available in the male standard toilets.

You are on Parent and Baby Room (Towers Street). Skip to the next section.

Parent and Baby Room (Towers Street)

• There is a parent and baby room for public use.
• The parent and baby room is located to the right as you enter the Main Resort Entrance, at the top of Towers Street.
• There is ramped/sloped access into the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is written text signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 90cm (2ft 11in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 80cm.
• The wash basin tap type is push.
• There is a/are chair(s) in the parent and baby room.
• There is not a chair with armrests on both sides.
• There is not a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are moderate to good.

You are on Ramp(s) or Slope(s) (Towers Street Toilets and Parent & Baby Room). Skip to the next section.

Ramp(s) or Slope(s) (Towers Street Toilets and Parent & Baby Room)

• There is a ramp/slope located in front of the toilets and the parent and baby room.
• The gradient of the ramp/slope is steep.

You are on Area Access Guides. Skip to the next section.

Area Access Guides

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• Rides/Attractions View
  • Spinball Whizzer link (new tab) - click here
  • Skyride - Towers Street link (new tab) - click here
• Restaurants/Cafés View
  • Corner Coffee link (new tab) - click here
• Shops View
  • Towers Trading Company link (new tab) - click here
• Other View
  • No.1 Towers Street link (new tab) - click here
  • Teachers' Lounge link (new tab) - click here