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Towers Street

Alton Towers Resort, Alton, Staffordshire, ST10 4DB

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Access Guide

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Area Summary

COVID-19 Information (Alton Towers Resort)

  • The information in this section was taken in March 2021.
  • There have been no changes to the Blue Badge parking.
  • There are external queuing systems at the main resort entrance and for the rides/attractions and buildings within the resort.
    The external queuing systems for the main resort entrance have been designated into numbered lanes which ensures social distancing.
  • Guest temperatures are checked before entering the resort. Any person who is displaying a high temperature associated with fever will not be permitted to enter. Please contact Guest Services should you have any concerns.
  • Members of staff are available for assistance at the main resort entrance and within the resort.
  • There are entrance and exit doors at the majority of shops/restaurants around the resort.
  • Hand sanitisers are available throughout the resort and inside buildings/toilets.
  • There is a limited capacity within the resort and all tickets must be pre-booked in advance.
  • Face masks are required on selected rides, indoor attractions and queue lines, shops and toilets, public areas in hotels and when queuing inside for food and drinks.
  • Guests are advised to keep left when using walkways and roaming the resort.
  • Floor markings are in place at the majority of ride/attraction queuing systems and throughout walkways, to allow for social distancing.
  • Signage has been installed throughout the resort informing guests of the safety measures and instructions to follow.
  • Clear screens have been installed at all guest facing counters/desks.
  • Toilets remain open as usual, however some cubicles/urinals will be closed off to allow for social distancing.
  • Additional hygiene and cleaning programmes have been introduced around the resort with all front facing staff wearing PPE.
  • The venue is certified with the 'We’re Good To Go’ COVID-19 industry standard.
  • For more information on the 'We're Good to Go' Industry Standard please click here.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Getting Help and Assistance

  • For the theme park map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is a member of staff trained in British Sign Language.
  • The alternative formats documents can be provided in include; large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact a member of staff or Guest Services.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • The quiet/safe place is located in No.1 Towers Street.
  • Ear defenders and RADAR keys are available from Guest Services.
  • Portable hearing loops are available for use around the resort. These are available from Guest Services.
  • Free WiFi is available throughout the resort.
  • All staff undertake Disability Awareness and Equality Training.

Ramp(s) or Slope(s) (Main Resort Entrance to Towers Street)

  • There is a ramp/slope located ahead as you enter the main resort entrance.
  • The ramp/slope is used to access Towers Street and all areas of the theme park.
  • The gradient of the ramp/slope is steep.

Area

  • Access and Circulation View
    • Towers Street is situated on a slight downhill gradient.
    • There is ramped/sloped access throughout this area.
    • There are slight slopes leading to kiosks and buildings along the street.
    • The surface throughout consists of block paving.
    • The floor surface may be uneven in places.
    • During busy periods this area can become congested.
    • There are resting areas in this area.
    • Seating in the resting area(s) include(s); bench seating.
    • Vending machines are not available in this area.
    • Freestyle drinks machines are available in this area.
    • The Freestyle drinks machine controls range from 135cm to 163cm.
    • The lowered controls designed for wheelchair users are at a height of 92.
    • There is a steep slope and a set of double doors leading to the Freestyle Units.
      The doors open away from you and have an opening width of 170cm
      There is also a Freestyle drinks unit counter near to the top of Towers Street.
      The counter is 115cm high and is accessed via an unmarked step (15cm high).
    • Lockers are available to the right as you enter the main resort entrance.
    • There is a designated smoking area in Towers Street.
    • Cash machines are located in this area.
      The height of the cash machine controls vary between 120cm and 150cm.
    • There is a lowered cash machine available.
      The height of the lowered cash machine controls vary between 90cm and 120cm.
  • Signage and Audio View
    • Wayfinding signage is not provided.
    • There is background music/noise in this area.

Eating and Drinking (Towers Street Donuts)

  • Location and Access View
    • The following information is for the food and drink kiosk.
    • There is ramped/sloped access to the food and drink kiosk.
    • The slope leading to the kiosk has a slight gradient.
  • Service and Menus View
    • Menu types include; written wall menus.
    • Menus are not clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is donuts and drinks.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • There is not a hearing assistance system.
  • Service Counter(s) View
    • The height of the counter is 112cm.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is block paving.
    • As the counter is situated on a slope, the height of one side is 112cm and the height of the other side is 132cm.

Eating and Drinking (Towers Street Hot Dogs)

  • Location and Access View
    • The following information is for the food and drink kiosk.
    • There is ramped/sloped access to the food and drink kiosk.
    • The slope leading to the kiosk has a slight gradient.
  • Service and Menus View
    • Menu types include; written wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold meals and snacks.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • There is not a hearing assistance system.
  • Service Counter(s) View
    • The height of the counter is 104cm.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is block paving.

Counter (Photos)

  • Counter View
    • The counter is located at the front of Towers Street Trading Company.
    • There is ramped/sloped access to the counter.
    • The slope leading to the counter has a slight gradient.
    • There is a clear unobstructed route to the counter.
    • The height of the counter is 85cm.
    • There is not sufficient space to write or sign documents on the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the counter.
    • The type of flooring in this area is block paving.

Ramp(s) or Slope(s) (Teachers Lounge)

  • There is a ramp/slope located at the bottom of Towers Street, leading to the Teachers Lounge.
  • The gradient of the ramp/slope is steep.

Adventure Land

  • Adventure Land is located between Towers Street and X-Sector.
  • The Spinball Whizzer ride, the Hole in One Golf Challenge and a games bunker are all located in this area.
  • There are two Hydration Station counters in this area.
  • The heights of the Hydration Station counters are 118cm and 126cm.
  • There is a cash machine located in this area.
  • The height of the cash machine controls vary between 90cm and 120cm.

Accessible Toilet(s) (Towers Street - Right Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located to the right as you enter the main resort entrance, at the top of Towers Street.
    • There is ramped/sloped access to the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial and written text signage on or near the toilet door.
    • The contrast between the external door and wall is good.
    • The door opens inwards.
    • The door is easy to open.
    • The door is locked by a sliding bolt.
    • The width of the accessible toilet opening is 85cm (2ft 9in).
    • The contrast between the internal door and wall is poor.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is good.
  • Toilet Features View
    • The dimensions of the accessible toilet are 135cm x 200cm (4ft 5in x 6ft 7in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 78cm (2ft 7in).
    • The transfer space is obstructed by a female sanitary bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a push button flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is fair.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and general waste (with lid) disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 120cm from the floor.
  • Additional Fixtures View
    • There is not a mirror.
    • There is not a shelf within the accessible toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is good.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 92cm (3ft).
    • The contrast between the toilet roll holder and the wall is poor.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 90cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 109cm (3ft 7in).
    • The contrast between the hand dryer and the wall is poor.

Standard Toilet(s) (Towers Street)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located to the right as you enter the Main Resort Entrance.
    • There is ramped/sloped access to the toilet(s).
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is written text signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 85cm.
    • The wash basin(s) tap type is push.
    • Lighting levels are good.
    • Lowered urinals are available in the male standard toilets.

Parent and Baby Room (Towers Street)

  • There is a parent and baby room for public use.
  • The parent and baby room is located to the right as you enter the Main Resort Entrance, at the top of Towers Street.
  • There is ramped/sloped access to the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is written text signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 90cm (2ft 11in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 80cm.
  • The wash basin tap type is push.
  • There is a/are chair(s) in the parent and baby room.
  • There is not a chair with armrests on both sides.
  • There is not a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are moderate to good.

Ramp(s) or Slope(s) (Towers Street Toilets and Parent & Baby Room)

  • There is a ramp/slope located in front of the toilets and the parent and baby room.
  • The gradient of the ramp/slope is steep.

Area Access Guides