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Spinball Whizzer

Towers Street, Alton Towers Resort, Alton, Staffordshire, ST10 4DB

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Access Guide

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Ride/Attraction Summary

  • Summary View
    • Spinball Whizzer is located in Towers Street (Adventure Land).
    • For the Towers Street Access Guide please click here (new tab).
    • Guests who would find it difficult to exit the ride without assistance, in the unlikely event of an evacuation, will need to be accompanied by a member of their group. Group members providing assistance need to be over the age of 14.
    • This ride has separate access for Standard Passes, Fastrack Passes and Ride Access Passes.
    • The minimum standing height restriction is 1.2m.
    • The maximum standing height restriction is 1.95m.
    • The maximum size / weight restriction is 111kg.
    • This ride includes rigorous motion and / or velocity and is therefore not recommended for guests with back, heart or neck conditions.
    • This ride includes rigorous motion and / or velocity and is therefore not recommended for expectant mothers.
    • In the unlikely event of an evacuation, the process may include climbing ladders, walking over narrow balconies and being strapped into a harness . For this reason it is not suitable for all guests.
    • Wheelchair users must be able to transfer from their own chair into the ride vehicle without assistance.
    • In the unlikely event of an evacuation, the process may include climbing ladders, walking over narrow balconies and being strapped into a harness. For this reason it is not suitable for all guests.
    • For safety reasons, due to the speed and motion of this ride guests must be able to keep their head upright without assistance.
    • Due to the speed and motion of this ride guests must be able to brace themselves with their feet and remain sitting up right.
    • Due to the speed and motion of this ride guests must be able to brace themselves with their hands and / or feet and remain sitting upright. Guests also need to be able to exit the ride independently / with assistance from a member of their group, in the unlikely event of an evacuation.
    • Guests who have a plaster cast or brace should seek medical advice before choosing to ride. If guests choose to ride they should check they can meet the rides safety requirements.
    • This ride includes flashing lights and as a result may not be suitable for all guests.
  • Other Services/Facilities View

COVID-19 Information (Alton Towers Resort)

  • The information in this section was taken in March 2021.
  • There have been no changes to the Blue Badge parking.
  • There are external queuing systems at the main resort entrance and for the rides/attractions and buildings within the resort.
    The external queuing systems for the main resort entrance have been designated into numbered lanes which ensures social distancing.
  • Guest temperatures are checked before entering the resort. Any person who is displaying a high temperature associated with fever will not be permitted to enter. Please contact Guest Services should you have any concerns.
  • Members of staff are available for assistance at the main resort entrance and within the resort.
  • There are entrance and exit doors at the majority of shops/restaurants around the resort.
  • Hand sanitisers are available throughout the resort and inside buildings/toilets.
  • There is a limited capacity within the resort and all tickets must be pre-booked in advance.
  • Face masks are required on selected rides, indoor attractions and queue lines, shops and toilets, public areas in hotels and when queuing inside for food and drinks.
  • Guests are advised to keep left when using walkways and roaming the resort.
  • Floor markings are in place at the majority of ride/attraction queuing systems and throughout walkways, to allow for social distancing.
  • Signage has been installed throughout the resort informing guests of the safety measures and instructions to follow.
  • Clear screens have been installed at all guest facing counters/desks.
  • Toilets remain open as usual, however some cubicles/urinals will be closed off to allow for social distancing.
  • Additional hygiene and cleaning programmes have been introduced around the resort with all front facing staff wearing PPE.
  • The venue is certified with the 'We’re Good To Go’ COVID-19 industry standard.
  • For more information on the 'We're Good to Go' Industry Standard please click here.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Getting Help and Assistance

  • For the theme park map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is a member of staff trained in British Sign Language.
  • The alternative formats documents can be provided in include; large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact a member of staff or Guest Services.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • The quiet/safe place is located in No.1 Towers Street.
  • Ear defenders and RADAR keys are available from Guest Services.
  • Portable hearing loops are available for use around the resort. These are available from Guest Services.
  • Free WiFi is available throughout the resort.
  • All staff undertake Disability Awareness and Equality Training.

Ride Access (Standard Passes)

  • Access Point View
    • This ride/attraction access point is signed.
    • There is step-free access at this access point.
    • This access point is an open gateway.
    • The width of the access point opening is 79cm.
  • Queuing System View
    • Access along this queue consists of; slight slopes going up.
    • The approximate length of this queue is 102m.
    • This queue can be extended during busy periods.
    • There are additional ramps/slopes along the extension(s).
    • Path surfaces in this queuing system are block paving and metal.
    • The queuing area is open air.
    • The minimum width of the queuing area is 102cm.
    • Handrails along the ramped/sloped section(s) are not provided.
    • There are not any resting/seating areas along the queue.
    • Music/themed noise is played along the queue.
    • There are a series of long slight uphill slopes along this queuing system that occur mostly towards the end of the queue.
      There are no steps at any point along this queueing system.
      The queue can be extended if required when busy.
  • Ride Transfer View
    • Access to the platform is via an opening with no gate(s) or door(s).
    • The gate opening width is 92cm.
    • Guests have to step up and into the carriage.
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction.
    • The restraints for this ride/attraction include: lap bars.

Ride Access (Fastrack Passes)

  • Access Point View
    • This ride/attraction access point is signed.
    • There is step-free access at this access point.
    • This access point is an open gateway.
    • The width of the access point opening is 90cm.
  • Queuing System View
    • Access along this queue consists of; steep slopes going up.
    • The approximate length of this queue is 87m.
    • Path surfaces in this queuing system are block paving and metal.
    • The queuing area is open air.
    • The minimum width of the queuing area is 102cm.
    • Handrails along the ramped/sloped section(s) are not provided.
    • There are not any resting/seating areas along the queue.
    • Music/themed noise is played along the queue.
    • There are a series of long slight uphill slopes along this queuing system that occur mostly towards the end of the queue.
      There are no steps at any point along this queueing system.
  • Ride Transfer View
    • Access to the platform is via an opening with no gate(s) or door(s).
    • The gate opening width is 92cm.
    • Guests have to step up and into the carriage.
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction.
    • The restraints for this ride/attraction include: lap bars.

Ride Access (Ride Access Passes)

  • Access Point View
    • This ride/attraction access point is signed.
    • There is step-free access at this access point.
    • This access point is an opening with no gate(s) or door(s).
    • The width of the access point opening is 191cm.
  • Queuing System View
    • Access along this queue consists of; slight slopes going up and steep slopes going up.
    • The approximate length of this queue is 25m.
    • Path surfaces in this queuing system are block paving.
    • The queuing area is open air.
    • The minimum width of the queuing area is 100cm.
    • Handrails along the ramped/sloped section(s) are not provided.
    • There are not any resting/seating areas along the queue.
    • Music/themed noise is played along the queue.
  • Ride Transfer View
    • Access to the platform is via a closed single gate.
    • The gate(s) is/are opened manually by staff.
    • The gate opening width is 100cm.
    • Wheelchairs are not permitted in/on the ride/attraction itself.
    • Wheelchairs can be left at the ride/attraction transfer platform/area.
    • Guests have to step up and into the carriage.
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction.
    • The restraints for this ride/attraction include: lap bars.

Ride/Attraction Experience

Ride Exit

  • Ride Transfer View
    • Guests exit using the entry transfer platform/area.
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring out of/off the ride/attraction.
    • Guests have to step down to the platform when exiting.
    • Access from the platform is via a closed single gate.
    • The gate(s) is/are opened manually by staff.
    • This ride/attraction platform exit is signed.
    • The opening width is 110cm.
  • Exit Route View
    • Access along this exit route consists of; slight slopes going up and steep slopes going up.
    • The approximate length of this exit route is 25m.
    • Path surfaces in this exit route are block paving.
    • The minimum width of the exit route is 100cm.
    • Handrails along the ramped/sloped section(s) are not provided.
    • There are not any resting/seating areas along the exit route.
    • Music/themed noise is played along the exit route.
    • There are a series of slight and steep uphill slopes along the majority of this queuing system.
      There are no steps at any point along this queuing system.
  • Exit Point View
    • This ride/attraction exit point is not signed.
    • There is step-free access at this exit point.
    • This exit point is an opening with no gate(s) or door(s).
    • The exit point opening width is 191cm.